Xiaomi Outdoor Camera CW100 Dual FAQ

Function Introduction
1. Q: What’s the appearance of the Xiaomi Outdoor Camera CW100 Dual?
A: The appearance of the Xiaomi Outdoor Camera CW100 Dual is as follows:
The camera features several key components, including a fill light, microphone hole, indicator, lens, loudspeaker, and mount. It is also equipped with a network cable port, power port, reset button, and a microSD card slot for local storage.
 
2. Q: What is the power supply method for the Xiaomi Outdoor Camera CW100 Dual?
A: The Xiaomi Outdoor Camera CW100 Dual is powered by a 12V 1A adapter. To ensure proper functionality, be sure to use the original adapter.
 
3. Q: What are the installation methods for the Xiaomi Outdoor Camera CW100 Dual?
A: The Xiaomi Outdoor Camera CW100 Dual can be installed on a wall or ceiling.
 
4. Q: What are the steps for wall mounting the Xiaomi Outdoor Camera CW100 Dual?
A: To wall-mount the Xiaomi Outdoor Camera CW100 Dual, please refer to the following steps:
1. Stick the mounting template sticker in the correct position on the wall. Drill holes in the wall that align with the holes on the sticker, with a diameter of about 6 mm and a depth of about 35mm;
2. Hammer the wall plugs into the wall;
3. Turn the wall mount buckle counterclockwise, and unscrew the wall mount of the camera;
4. Insert the power cord of the camera into the cable slot of the wall mount, align the wall mount with the holes for mounting and press it firmly against the wall. Insert the screws into the holes and screw them into the wall plugs on the wall;
5. Hold the camera with hands and adjust the angle to make sure the images are level. Screw the buckle after adjustment;
Note:
When installing the camera, place the loudspeaker downwards to avoid water accumulation in the sound cavity of the speaker after rainy weather, which affects the sound effect.
6. Once the camera is secured in place, wrap the waterproof adhesive tape around the power port to make it waterproof.
 
5. Q: How to power on the Xiaomi Outdoor Camera CW100 Dual?
A: To power on the Xiaomi Outdoor Camera CW100 Dual, insert the power adapter cable into the camera’s power port. The indicator will keep in orange and the camera will automatically power on. A voice notification will confirm successful startup. Be sure to use the original adapter and power cable to avoid potential malfunctions.
 
6. Q: How to install a microSD card in the Xiaomi Outdoor Camera CW100 Dual?
A: Make sure the Xiaomi Outdoor Camera CW100 Dual is powered off. Open the waterproof cover above the microSD card slot to expose the slot. Insert the microSD card with the contact side facing the correct direction as shown in the illustration.
 
Note:
Always power off the camera before inserting or removing the microSD card. Please use a microSD card from a reputable manufacturer (supported capacity: 16GB to 256GB). The card need to be formatted in the Mi Home/Xiaomi Home APP via the camera plugin ([Settings] >> [Manage storage]) before use. A microSD card with a read/write speed of at least U1/Class 10 is recommended.
 
7. Q: What network connection methods are supported by the Xiaomi Outdoor Camera CW100 Dual?
A: The Xiaomi Outdoor Camera CW100 Dual supports 2.4GHz single-band Wi-Fi and also features a 100Mbps Ethernet port for wired network connection.
 
8 Q: How to restore the Xiaomi Outdoor Camera CW100 Dual to factory settings?
A: If you need to change the network the Xiaomi Outdoor Camera CW100 Dual is connected to, press the reset button. A voice prompt will confirm a successful reset.
Note:
Resetting the camera will not delete the contents of the microSD card.
 
9. Q: Does the Xiaomi Outdoor Camera CW100 Dual support NAS storage?
A: Yes, the Xiaomi Outdoor Camera CW100 Dual supports NAS storage. In the Mi Home/Xiaomi Home APP, go to the camera's live video interface, tap the top-right […] >> [Manage storage] >> [NAS network storage], and follow the instructions to add a storage device.
Note:
The router or NAS device must support this feature, and a microSD card must be installed in the camera and functioning properly for recording.
 
10. Q: Where is the SN of the Xiaomi Outdoor Camera CW100 Dual?
A: The SN of the Xiaomi Outdoor Camera CW100 Dual can be found in the following locations:
1. The SN can be found on the body of the camera;
2. You can also find the SN barcode on the back of the product packaging.
 
11. Q: Where is the quality certification label of the Xiaomi Outdoor Camera CW100 Dual?
A: The quality certification label for the Xiaomi Outdoor Camera CW100 Dual can be found on the sticker located at the bottom-right corner on the back of the product packaging.
 
12. Q: Does the Xiaomi Outdoor Camera CW100 Dual require a power connection, or is it battery-powered?
A: The Xiaomi Outdoor Camera CW100 Dual requires a power connection to operate. It does not contain a built-in battery and must be plugged into the power supply. Please make sure to use the original 12V 1A power adapter.
 
13. Q: Does the Xiaomi Outdoor Camera CW100 Dual support two-way audio communication?
A: Yes, the Xiaomi Outdoor Camera CW100 Dual is equipped with a built-in microphone and speaker, allowing you to engage in two-way audio communication via the Mi Home/Xiaomi Home APP on your smartphone.
To use the two-way audio communication, please refer to the following steps:
Open the [Mi Home/Xiaomi Home APP] >> enter the camera >> tap the call icon to start a voice conversation. Tap the icon again to hang up.
 
14. Q: What are the precautions of when using the Xiaomi Outdoor Camera CW100 Dual?
A: Please note the following precautions when using the Xiaomi Outdoor Camera CW100 Dual:
1. The camera is designed to operate in temperatures ranging from -30℃ to 60℃. Do not use the product in environments with temperatures beyond this range;
2. This product is a precision electronic device with an IP66 rating. Do not use it in overly humid environments or places where it can be exposed to water, as this could affect normal operation;
3. The included power adapter is not waterproof and is intended for indoor use only. Do not use it in excessively damp environments or where it can come into contact with water;
4. The power adapter operates in a temperature range of -30℃ to 45℃. Avoid using it in temperatures beyond this range;
5. To ensure optimal image quality, avoid placing the lens too close to reflective surfaces such as glass or white walls, which can cause the image to appear too bright in the foreground and too dark in the background;
6. If connecting via Wi-Fi, make sure the installation location is within the Wi-Fi coverage area. Install the camera where the Wi-Fi signal is strong;
7. When switching night vision on or off, the camera will activate the infrared filter, which can produce a slight clicking sound, which is normal;
8. If the power cable is damaged, please contact the after-sales service center to request replacement by a professional to avoid any hazards;
9. For safety, it is recommended to install the camera no higher than 2 meters;
10. To protect the video feed from being viewed or stolen, please set a secure password after binding the device ([Settings] >> [Additional settings] >> [Security settings]) and update it regularly;
11. Ensure that the camera is installed with the speaker facing downward to prevent rainwater from accumulating in the speaker cavity and affecting sound performance;
12. After removing the waterproof cover (for resetting the device or inserting/removing a microSD card), make sure to properly reseal the cover to prevent water ingress and ensure normal operation.
 
15. Q: What does the indicator on the Xiaomi Outdoor Camera CW100 Dual mean?
A: The meanings of the indicator on the Xiaomi Outdoor Camera CW100 Dual are as follows:
1. Keeping in blue: Connected successfully/Working normally;
2. Blinking in blue: Network error;
3. Blinking in orange quickly: Waiting for connection;
4. Blinking in orange slowly: Updating.
 
16 Q: Where is the infrared night vision light located on the Xiaomi Outdoor Camera CW100 Dual?
A: The infrared night vision light of the Xiaomi Outdoor Camera CW100 Dual is located as shown below:
1. The infrared night vision lights (marked with red arrows in the image) are positioned on both sides of the camera lens. These lights support night-time surveillance by enabling the camera to capture clear images in low-light or no-light conditions;
2. The white daylight LEDs (marked with green arrows) are located above the lens and provide supplemental lighting for full-color video in low-light environments.
 
17. Q: Can the bracket on the Xiaomi Outdoor Camera CW100 Dual be removed?
A: The bracket on the Xiaomi Outdoor Camera CW100 Dual is not removable. It features an integrated cable-through design, offering a more streamlined appearance and easier installation.
 
18. Q: What scenarios is the Xiaomi Outdoor Camera CW100 Dual suitable for?
A: The Xiaomi Outdoor Camera CW100 Dual supports wide-angle monitoring with dual left-right views covering over 180° of the scene. It is ideal for use in areas such as front/back yards, farms, warehouses, and other large outdoor spaces.
 
19. Q: Why does the image appear misaligned when using the Super wide view mode on the Xiaomi Outdoor Camera CW100 Dual?
A: The Xiaomi Outdoor Camera CW100 Dual supports Super wide view mode, which covers a field of view of over 180°, allowing you to see the entire scene in one combined image. Due to optical limitations, some stretching or stitching deviations can occur in the overlapping areas. This is a normal effect caused by the wide-angle image stitching process. If this affects your viewing experience, you can switch to the split-view mode, which displays the upper and lower camera feeds separately for improved clarity.
 
 
20. Q: What Bluetooth features does the Xiaomi Outdoor Camera CW100 Dual support?
A: The Xiaomi Outdoor Camera CW100 Dual supports Bluetooth BLE 5.2 for pairing and connection. However, it does not support Bluetooth Mesh gateway functionality, as this feature requires a separate hardware design that is not included in this product.
 
APP Related
21. Q: How to connect the Xiaomi Outdoor Camera CW100 Dual to the Mi Home/Xiaomi Home APP?
A: To connect the Xiaomi Outdoor Camera CW100 Dual to the Mi Home/Xiaomi Home APP, please follow these steps:
1. Take the camera out of the packaging and place it on a flat surface;
2. Connect the power adapter to a power source, then insert the power cable into the camera’s power port and ensure it's securely connected;
3. Once powered, the camera’s orange indicator will remain steady. After about 20 seconds, you will hear a voice prompt: “Please use your phone to scan the QR code on the device body (You can scan it using a Xiaomi phone’s scanner or the code on the base of the camera), then you will hear a voice prompt: “waiting for connection.” At this point, use the Mi Home/Xiaomi Home APP to add and bind the device;
4. Go to the [Mi Home/Xiaomi Home] APP >> tap [+] at the right top of the screen >> tap [Scan] >> scan the QR code located on the camera’s base;
5. When the APP displays the binding interface, no reset or button press is required for first-time setup. Proceed by tapping [Device reset] >> your phone will begin searching for the camera >> choose a 2.4GHz Wi-Fi network, enter the Wi-Fi password >> tap [Next] >> keep your phone close to the device during this step. Wait a few moments. You will hear the camera prompts: “Wireless network connected successfully, account binding successful”;
6. The APP will show device added successfully. Tap [Done], select a usage scenario, and name the device. The camera will confirm: “Account binding successful, you can start using now”;
7. Tap [Start] to complete the process;
Note:
1. Device binding: Supports Bluetooth pairing (Bluetooth BLE 5.2) for discovery;
2. Device network access: Supports both 2.4GHz Wi-Fi and wired Ethernet connections.
Wired/Wi-Fi network connection process:
1. [Select the network connection method] >> [ Select wired connection];
2. [Select the network connection method] >> [Select Wi-Fi].
 
 
22. Q: What are the icon functions on the real-time surveillance interface of the Xiaomi Outdoor Camera CW100 Dual?
A: The icon functions of the real-time surveillance interface of the Xiaomi Outdoor Camera CW100 Dual are as follows:
1. Power icon: Tap to turn off the camera. Once turned off, the camera will stop live streaming and recording. Tap again to power it back on;
2. Mute icon: By default, audio is muted when you enter the camera interface. Tap this button to enable sound while viewing;
3. Clarity icon: Adjust the live feed quality. Options include: Auto, 480P (Smooth), and 2K (High Definition). Auto allows the camera to adjust quality based on network conditions;
4. Switch lens mode: Toggle between top-bottom and left-right split views.
5. Full screen icon: Enter landscape full-screen view of the live feed;
6. Voice call icon: Tap the icon to initiate two-way voice communication via the Mi Home/Xiaomi Home APP;
7. Screenshot icon: Capture a still image of the live feed. The screenshot will be saved in the Mi Home/Xiaomi Home APP. To save it to your phone's album, tap [Save to phone] (requires Mi Home/Xiaomi Home APP version 10.3 or above);
8. Recording icon: Record the current live feed. The video will be saved in the Mi Home/Xiaomi Home APP. To save it to your phone's album, tap [Save to phone] (requires Mi Home/Xiaomi Home APP version 10.3 or above);
9. Fill light icon: By default, the fill light is off. Tap to turn it on for 1 minute, and tap again to turn it off manually;
10. Sound and light alert icon: Tap to activate the alarm (sound and light) for 30 seconds. Tap again to cancel during playback.
 
23. Q: How to use the human detection feature on the Xiaomi Outdoor Camera CW100 Dual?
A: To use the human detection feature on the Xiaomi Outdoor Camera CW100 Dual, please follow these steps:
1. Go to the [Mi Home/Xiaomi Home] APP >> choose [Xiaomi Outdoor Camera CW100 Dual] >> enter [AI function] >> enable [Human detection];
2. Enable Human detection to allow the camera to detect and identify human shapes in the monitored area.
 
24. Q: How to adjust the camera settings for the Xiaomi Outdoor Camera CW100 Dual?
A: To adjust the camera settings for the Xiaomi Outdoor Camera CW100 Dual, please refer to the following steps:
Go to the [Mi Home/Xiaomi Home] APP >> choose [Xiaomi Outdoor Camera CW100 Dual] >> tap the three-dot icon at the right top of the screen >> enter the [Camera settings] >> [Timestamp], [Lens distortion correction], [Wide Dynamic Range mode], [Rotate image], [Night-vision settings], [Sleep settings], [Mute by default when entering the real-footage page], [Status light], [Data usage warning], [Reboot device];
Enable or disable [Wide Dynamic Range mode];
[Rotate image] >> rotates the camera feed (useful when the camera is ceiling-mounted);
[Night-vision settings] >> enable or disable [Night vision function], [Black/White night vision], [Smart full color];
[Sleep settings] >> enable or disable [Sleep], [Scheduled sleep time];
[Volume adjustment] >> [Camera output volume adjustment].
 
25. Q: How to set up the Home surveillance settings on the Xiaomi Outdoor Camera CW100 Dual?
A: Go to the [Mi Home/Xiaomi Home] APP >> choose [Xiaomi Outdoor Camera CW100 Dual] >> tap the three-dot icon at the right top of the screen >> enter the [Home surveillance settings] >> enable or disable [Home surveillance] >> [Monitoring time], [Alarm interval], [Detection push notifications], [Event notification type].
1. Monitoring time: You can set the whole day care or set the time period care;
2. Alarm interval: You can choose a preset alarm interval of 3, 5, 10, or 30 minutes. (Custom intervals are not supported);
3. Event notification type: There are six types of push notifications available: [Motion detected], [Person detected], [Enter fence], [Leave fence], [Vehicle detection notification], and [Notify when someone approaches vehicle].
Note:
1. Home surveillance videos cannot be deleted in bulk;
2. You can still use Home surveillance without inserting a MicroSD card or enabling cloud storage;
3: If you can’t receive push notifications, please check the following three settings:
(1). Go to the [Mi Home/Xiaomi Home] APP >> choose [Xiaomi Outdoor Camera CW100 Dual] >> tap the three-dot icon at the right top of the screen >> enter the [Home surveillance settings] >> enable or disable [Home surveillance] >> [Monitoring time], [Alarm interval], [Detection push notifications], [Event notification type]. Ensure the push notifications switch is turned on;
(2). Go to the [Mi Home/Xiaomi Home] APP >> choose [Notification settings] >> enable [Allow notifications]. Verify that notifications for the Mi Home/Xiaomi Home APP are enabled.
 
(3). Go to the [Settings] APP >> choose [Notification] >> enable [Allow notifications]. Verify that notifications for the Mi Home/Xiaomi Home APP are enabled. The exact path varies depending on the phone.
For iOS phones:
 
26. Q: How to turn off the smart frame displayed on the live surveillance interface of the Xiaomi Outdoor Camera CW100 Dual?
A: Go to the [Mi Home/Xiaomi Home] APP >> choose [Xiaomi Outdoor Camera CW100 Dual] >> tap the three-dot icon at the right top of the screen >> enter the [Camera settings] >> disable [Virtual fence display], [Vehicle frame].
 
27. Q: How to view recorded videos from the memory card on the Xiaomi Outdoor Camera CW100 Dual?
A: Go to the [Mi Home/Xiaomi Home] APP >> choose [Xiaomi Outdoor Camera CW100 Dual] >> tap [Playback] >> choose [SD card] >> watch the video as you need.
The SD card playback feature supports 1x, 4x, and 16x speed options. On the playback interface, the timeline is color-coded to indicate different types of events, with colors matching the legend at the bottom.
Orange: Motion detected;
Teal Blue: Human movement;
Blue: Vehicle detected;
Bright Orange: Person approaching a vehicle;
Purple: Entering or exiting the fence.
 
28. Q: How to format the memory card on the Xiaomi Outdoor Camera CW100 Dual?
A: Go to the [Mi Home/Xiaomi Home] APP >> choose [Xiaomi Outdoor Camera CW100 Dual] >> tap the three-dot icon at the right top of the screen >> enter the [Manage storage] >> tap [SD card status] >> choose [Format SD card].
Formatting the memory card will erase all videos stored on it. Please make sure to back up your videos before proceeding.
 
29. Q: How to update the firmware of the Xiaomi Outdoor Camera CW100 Dual?
A: Go to the [Mi Home/Xiaomi Home] APP >> choose [Xiaomi Outdoor Camera CW100 Dual] >> tap the three-dot icon at the right top of the screen >> Tap [Firmware update] and check whether there is an available firmware update, so you can update it as soon as possible.
 
30. Q: Does the Xiaomi Outdoor Camera CW100 Dual support HomeKit integration?
A: No, the Xiaomi Outdoor Camera CW100 Dual does not support HomeKit.
 
31. Q: Does the Xiaomi Outdoor Camera CW100 Dual support Google Assistant control?
A: Yes, the Xiaomi Outdoor Camera CW100 Dual supports video streaming via Google Assistant (only single-view display is supported).
 
32. Q: Does the Xiaomi Outdoor Camera CW100 Dual support Alexa control?
A: Yes, the Xiaomi Outdoor Camera CW100 Dual supports Alexa control.
1. Stream video feed (only single-view display is supported);
2. Control operations: turning the camera on/off (linked sleep and wake functions).
 
33 Q: Does the Xiaomi Outdoor Camera CW100 Dual support TV screen casting?
A: Yes, the Xiaomi Outdoor Camera CW100 Dual supports TV screen casting.
The camera supports three screen modes:
1. Dual-camera view;
2. Panoramic view;
3. Fixed view.
 
34. Q: How to use the Acousto-optic alarm function on the Xiaomi Outdoor Camera CW100 Dual?
A: To use the sound and light alarm function on the Xiaomi Outdoor Camera CW100 Dual, please refer to the following steps:
1. Voice alarm:
(1). Go to the [Mi Home/Xiaomi Home] APP >> choose [Xiaomi Outdoor Camera CW100 Dual] >> tap the three-dot icon at the right top of the screen >> enter the [Camera settings] >> enable [Acousto-optic alarm] >> enable [Voice alarm] >> choose [Siren tone];
(2). After enabling the voice alarm, the camera will automatically broadcast the selected voice when it detects motion, human figures, vehicles, people moving, or someone entering/leaving a defined area;
(3). You can either use a preset voice prompt or record your own custom message.
2. Light alarm:
(1). Go to the [Mi Home/Xiaomi Home] APP >> choose [Xiaomi Outdoor Camera CW100 Dual] >> tap the three-dot icon at the right top of the screen >> enter the [Camera settings] >> enable [Acousto-optic alarm] >> enable [Light alarm];
(2). After enabling the light alarm, when the camera detects the set trigger condition, it will automatically turn on the fill light.
3. Valid period:
[Valid period] >> [Any time], [Customized schedule], [Repeat].
 
 
35. Q: How to use the NAS network storage feature of the Xiaomi Outdoor Camera CW100 Dual?
A: Go to the [Xiaomi Home/Mi Home] APP >> select the [Xiaomi Outdoor Camera CW100 Dual] >> tap the [Settings] >> choose [Manage storage] >> tap the [NAS network storage] and follow the prompts to connect NAS device.
Note:
The router or NAS connected to the camera must support video backup, and the camera must have a memory card installed and be recording properly.
 
 
36. Q: How to check the plugin version of the Xiaomi Outdoor Camera CW100 Dual?
A: Go to the [Xiaomi Home/Mi Home] APP >> select the [Xiaomi Outdoor Camera CW100 Dual] >> tap the [Settings] >> choose [Additional settings] >> tap the [Plugin version].
 
 
37. Q: Where are the screenshots and screen recordings from the Xiaomi Outdoor Camera CW100 Dual stored on the phone?
A: To locate the screenshots and screen recordings from the Xiaomi Outdoor Camera CW100 Dual stored on the phone, please refer to the following steps:
1. In the Mi Home/Xiaomi Home APP, go to the camera plugin interface >> tap [Storage management] >> [Local];
2. [Local] >> [Downloaded] >> select an image >> tap [Download to album] to save it to your phone;
3. [Local] >> [Downloaded] >> select a video >> tap [Download to album] to save it after the download completes.
Note:
1. Exiting the live stream interface during the download will cause the download to fail;
2. Make sure your Mi Home/Xiaomi Home APP version is 10.3 or above;
3. Screenshots and recordings can vary depending on the current lens display mode on the plugin interface.
 
38. Q: How to share the recorded videos from the Xiaomi Outdoor Camera CW100 Dual?
A: To share the recorded videos from the Xiaomi Outdoor Camera CW100 Dual, please refer to the following steps:
1. Save the video to your phone’s local album before sharing;
2. In the Mi Home/Xiaomi Home APP, go to the camera plugin interface >> tap [Storage management] >> [Local];
3. In the Downloaded section, select the video and tap [Share].
Note:
Videos that are not saved to the local album cannot be shared.
 
Troubleshooting
39 Q: What to do if there's no sound, low volume, or noise when viewing the live feed on the Xiaomi Outdoor Camera CW100 Dual?
A: If there's no sound, low volume, or noise when viewing the live feed on the Xiaomi Outdoor Camera CW100 Dual, please refer to the following suggestions:
1. By default, the Mi Home/Xiaomi Home APP mutes the live video feed. You can enable the sound by tapping the volume icon in the video window. If the volume is too low, increase your phone’s volume;
2. Check whether the microphone opening on the camera is blocked by the casing, which can prevent audio pickup;
3. Open the SD card rubber plug to release air pressure inside the cavity, which can help restore speaker sound;
4. Ensure the speaker is facing downward during installation to prevent rainwater from entering the speaker and causing sound issues;
5. If you hear static or interference in the live video, keep your phone away from the camera and avoid placing the camera near electronic devices such as refrigerators or microwave ovens.
 
40. Q: What to do if the video lags or the audio and video are out of sync while viewing the Xiaomi Outdoor Camera CW100 Dual's surveillance footage?
A: If the Xiaomi Outdoor Camera CW100 Dual has an issue that the video lags or the audio and video are out of sync while viewing surveillance footage, please refer to the following suggestions:
1. If the video lags or frequently displays a loading screen, switch the video quality to automatic or smooth mode;
2. If the video and sound are out of sync, check if the camera's network connection is stable. If the delay is significant, try exiting and re-entering the surveillance footage.
 
41. Q: What to do if there is no sound on the phone terminal during a call with the Xiaomi Outdoor Camera CW100 Dual?
A: If the Xiaomi Outdoor Camera CW100 Dual has an issue that there is no sound on the phone terminal during a call, please refer to the following suggestions:
1. Check if the phone's volume is set too low, which can cause the sound to be inaudible;
2. Ensure that the Mi Home/Xiaomi Home APP has permission to access the phone’s microphone. If not, enable the necessary permissions in the phone's settings.
 
42. Q: What to do if the historical videos watched on the Xiaomi Outdoor Camera CW100 Dual are not continuous or smooth?
A: If the Xiaomi Outdoor Camera CW100 Dual has an issue that the historical videos watched are not continuous or smooth, please refer to the following suggestions:
1. If the video stored on the microSD card is not continuous, it is due to the Only record when motion detected feature being enabled, which limits recording to when motion is detected. For cloud storage, it is normal for videos to be non-continuous, as they only record when motion is detected and cannot record continuously for 24 hours;
2. If the video is lagging, it can be a network issue. Check if too many devices are connected to the same network as the camera, or if other devices are streaming video at the same time.
 
43. Q: What to do if there is an anomaly with the microSD card used in the Xiaomi Outdoor Camera CW100 Dual?
A: If the Xiaomi Outdoor Camera CW100 Dual has an issue that there is an anomaly with the microSD card, please refer to the following suggestions:
1. Please use a dedicated storage card produced by a reputable manufacturer (supported capacity: 16GB to 256GB);
2. Confirm that a compatible microSD card is properly installed in the camera, as the device cannot store recordings or play back historical videos without one;
3. If the microSD card is not recording or cannot automatically overwrite old files, try formatting it through the storage settings in the Mi Home/Xiaomi Home APP;
4. If formatting via the APP is unsuccessful, you can use a card reader to format the microSD card on a computer. After formatting, power off the camera, reinsert the microSD card, and restart the camera;
5. If the recording is incomplete, please check the recording mode: Go to [Settings] >> [Manage storage] >> [SD card status] >> [Recording mode] >> [Always record].
Note:
Formatting will delete all files on the microSD card.
 
44. Q: What to do if the Mi Home/Xiaomi Home APP displays the device offline when using the Xiaomi Outdoor Camera CW100 Dual?
A: If the Xiaomi Outdoor Camera CW100 Dual has an issue that the Mi Home/Xiaomi Home APP displays the device offline, please refer to the following suggestions:
1. Please check if the camera is powered off, and ensure that the original adapter is being used;
2. Try restarting the router;
3. Check the device's indicator:
If the indicator is blinking in blue, it means network error. Please check if the network settings are correct.
If the indicator is blinking rapidly in orange, it means the camera is waiting for connection.
If the indicator is blinking slowly in orange, it means the camera is upgrading. Please wait until the upgrade is complete before using it.
If the indicator is blinking in orange, it means the camera is connecting to the network. If you have changed the Wi-Fi name or password, please reset the camera and reconnect.
If the indicator is keeping in orange, it means the camera has been reset. Please reconnect;
4. Ensure that the microSD card is inserted. Try removing the microSD card to see if the camera remains offline, as lower-quality microSD cards can cause connectivity issues.
 
45. Q: What to do if I forget the security password of the Xiaomi Outdoor Camera CW100 Dual?
A: If you forget the security password of the Xiaomi Outdoor Camera CW100 Dual, please remove the device from the Mi Home/Xiaomi Home APP. Then, press and hold the reset button on the camera for about 7 seconds. After that, re-add the camera to the Mi Home/Xiaomi Home APP.
 
46. Q: Why does the Xiaomi Outdoor Camera CW100 Dual make noise during voice calls?
A: During a call, keep the phone and the Xiaomi Outdoor Camera CW100 Dual in separate spaces and maintain a distance of at least 10 meters. Echo and howling caused by close-range communication are normal occurrences.
 
47. Q: What to do if the images captured during night vision with the Xiaomi Outdoor Camera CW100 Dual are blurry or not visible?
A: If the Xiaomi Outdoor Camera CW100 Dual has an issue that the images captured during night vision are blurry or not visible, please refer to the following suggestions:
1. Ensure that the lens of the camera is clean and free of dust;
2. Please make sure the protective film on the camera lens has been removed;
3. Avoid placing the front or sides of the lens close to reflective surfaces such as glass or white walls, as this can cause the image to appear bright in the foreground and dark or washed out in the background.
 
48. Q: What to do if the indicator on the Xiaomi Outdoor Camera CW100 Dual is not on?
A: Open the Mi Home/Xiaomi Home APP and go to the real-time surveillance interface. Tap the three-dot icon at the right top of the screen, select Camera settings, then tap the Status light option to turn it on.
 
49. Q: Why does the video of the Xiaomi Outdoor Camera CW100 Dual have no sound when viewed on a computer but have sound when viewed on a phone from the memory card?
A: This issue can be caused by incompatibility between the video file and the media player on your computer. Try using a different media player, such as VLC Media Player.
 
50. Q: How to resolve issues of the Xiaomi Outdoor Camera CW100 Dual with choppy video or out-of-sync audio and video in memory card recordings?
A: To resolve these issues on the Xiaomi Outdoor Camera CW100 Dual, please refer to the following steps:
1. Reboot the device to see if it will return to normal;
2. Frequently inserting and removing the memory card while the camera is powered on degrade the performance of the card and cause abnormal video recording issues. It is recommended to insert or remove the memory card only when the camera is powered off;
3. A low read speed of the memory card causes video recording issues;
4. Replace the memory card.
 
51. Q: How to resolve the issue of the Xiaomi Outdoor Camera CW100 Dual not recognizing the memory card?
A: If the Xiaomi Outdoor Camera CW100 Dual fails to recognize the memory card, please follow these steps to troubleshoot the issue:
1. Reboot the device to see if it will return to normal;
2. Reinsert the memory card;
3. Use a computer to check if the memory card can be read properly. If not, please replace it with a new one.
Note:
Memory cards have a limited lifespan. Prolonged use of the same card can lead to wear from repeated read/write cycles, eventually making the card unusable. Please make sure to replace it with a branded memory card that meets the required specifications.
 
52. Q: How to resolve issues where the memory card fails to record videos or cannot automatically delete old recordings in a loop on the Xiaomi Outdoor Camera CW100 Dual?
A: To resolve these issues on the Xiaomi Outdoor Camera CW100 Dual, please refer to the following steps:
1. Check if the camera firmware version and Mi Home/Xiaomi Home APP version need to be upgraded;
2. Go to the [Mi Home/Xiaomi Home] APP >> tap [Xiaomi Outdoor Camera CW100 Dual] >> tap the three-dot icon on the right top of the screen >> choose [Manage storage] >> please check if the storage function is disabled or if the recording mode is set to record when motion is detected;
3. Format the memory card in the Mi Home/Xiaomi Home APP (Formatting the card will erase all saved videos. Please back up important files before formatting.);
4. If formatting via the APP fails, use a card reader to format the memory card on a computer. After formatting, power off the camera, insert the memory card again, and restart the camera;
5. In most cases, failure to record is related to the memory card itself. Please try replacing it with a high-quality card and see if the issue persists.
 
53. Q: What to do if the Xiaomi Outdoor Camera CW100 Dual screen goes black?
A: If the Xiaomi Outdoor Camera CW100 Dual screen goes black, please refer to the following steps:
1. When the camera's network environment is unstable, the video feed can be affected and result in a black screen. You can wait a moment or re-enter the live view to restore the display;
2. Check whether the firmware of the camera and the Mi Home/Xiaomi Home APP are up to date;
3. Verify that your router is not overloaded with too many connected devices;
4. Try restarting your router to improve network performance.
 
54. Q: Why can’t the Xiaomi Outdoor Camera CW100 Dual be connected to the Mi Home/Xiaomi Home APP?
A: To resolve the Xiaomi Outdoor Camera CW100 Dual not being able to connect to the Mi Home/Xiaomi Home APP, please refer to the following steps:
1. Please make sure to download the latest version of the Mi Home/Xiaomi Home APP (version 10.3 or above) from the APP store to avoid issues caused by outdated versions;
2. Verify that the Wi-Fi name and password are correct;
3. Ensure that the network is a 2.4GHz Wi-Fi (this device does not support 5GHz Wi-Fi, avoid Wi-Fi names with a "5G" tag);
4. If you encounter issues connecting to the router’s Wi-Fi during the binding process, it can be due to router settings or faults, such as a static IP configuration, an insufficient IP address pool, or DNS acquisition failure. Try modifying the router settings or restarting the router and attempt binding again.
 
55. Q: What to do if one of the images from the Xiaomi Outdoor Camera CW100 Dual appears discolored?
A: If one of the images from the Xiaomi Outdoor Camera CW100 Dual appears discolored, please refer to the following steps:
1. If one image appears brighter and the other darker, it can be due to the different lighting angles or light intensity received by the two lenses. This is a normal phenomenon;
2. If one image appears reddish, it can be caused by the IR-CUT filter not switching properly. In this case, try restarting the camera manually.
 
56. Q: What to do if the white light of the Xiaomi Outdoor Camera CW100 Dual frequently turns on or flickers?
A: If the white light of the Xiaomi Outdoor Camera CW100 Dual frequently turns on or flickers, please refer to the following steps:
1. If the night vision mode is set to [Smart full color], the camera will automatically turn on the white light when AI detects a human figure. In environments with frequent human movement, the light can frequently turn on and off. This is a normal behavior. You can consider switching the mode to [Black/White night vision] for more stable operation;
2. If the night vision mode is set to [Smart full color] but there is no human movement in the monitoring area, the white light can be triggered by a false AI detection. In such cases, switching to [Black/White night vision] mode is recommended.
 
57. Q: What to do if the video from the Xiaomi Outdoor Camera CW100 Dual appears blurry?
A: If the video from the Xiaomi Outdoor Camera CW100 Dual appears blurry, please refer to the following steps:
1. Please make sure the camera lens is clean and free of dust;
2. Ensure that the protective film on the lens has been removed;
3. When entering the live view interface, the video initially displays at 480P resolution and then quickly switches to 2K Ultra HD. If the camera is experiencing poor network conditions, the resolution can stay at 480P. In this case, please check and improve the network environment. The camera will automatically switch to 2K Ultra HD when the connection stabilizes.
 
58. Q: What to do if the Xiaomi Outdoor Camera CW100 Dual shows unable to format or keeps prompting to format the memory card?
A: If the Xiaomi Outdoor Camera CW100 Dual shows unable to format or keeps prompting to format the memory card, please refer to the following steps:
1. Please ensure you are using a memory card manufactured by a reputable brand and specifically designed for use with security cameras;
2. The device only supports memory cards with capacities between 16GB and 256GB;
3. After performing format, please wait patiently for the process to complete;
4. Avoid frequent hot-swapping (inserting/removing the memory card while the camera is powered on), as this can degrade the card's performance and cause issues. Always power off the camera before removing or inserting the card;
5. Restart the device and try again;
6. Check whether the camera firmware and the Mi Home/Xiaomi Home APP are upgraded to the latest versions;
7. Try replacing the memory card with a new one;
8. If formatting fails within the Mi Home/Xiaomi Home APP, you can try formatting the card using a card reader on your computer. After formatting, power off the camera, reinsert the memory card, and power it on again.
 
59. Q: What to do if the Xiaomi Outdoor Camera CW100 Dual fails to set up NAS storage?
A: If the Xiaomi Outdoor Camera CW100 Dual fails to set up NAS storage, please refer to the following steps:
1. To use the NAS storage feature, a microSD card must be inserted into the camera;
2. Go to the [Mi Home/Xiaomi Home] APP >> tap [Xiaomi Outdoor Camera CW100 Dual] >> tap the three-dot icon on the right top of the screen >> choose [Manage storage] >> tap [NAS network storage] >> follow the instructions to add a network storage device;
3. Make sure the router or NAS device supports file transfer, and that the camera has a working microSD card installed and recording properly.
 
60. Q: What to do if the Home surveillance function of the Xiaomi Outdoor Camera CW100 Dual is not working?
A: If the Home surveillance function of the Xiaomi Outdoor Camera CW100 Dual is not working, please refer to the following steps:
1. Restart the camera;
2. Go to [Home surveillance settings] in the Mi Home/Xiaomi Home APP and turn the feature back on;
3. Make sure to configure the [Alarm interval] under [Home surveillance settings];
4. Go to [Camera settings] >> [Image settings] >> enable [Smart frame], which highlights detected humans or vehicles in the image;
5. Ensure all settings are correctly configured: Go to the [Mi Home/Xiaomi Home] APP >> choose [Xiaomi Outdoor Camera CW100 Dual] >> tap the three-dot icon at the right top of the screen >> enter the [Home surveillance settings] >> Enable or disable [Home surveillance] >> [Monitoring time], [Alarm interval], [Detection push notifications], Event notification type].
 
61. Q: What to do if the electronic fence of the Xiaomi Outdoor Camera CW100 Dual is not working?
A: If the electronic fence of the Xiaomi Outdoor Camera CW100 Dual is not working, please refer to the following steps:
1. Restart the camera;
2. Go to [AI settings] >> enable [Virtual fence];
3. Go to the [Mi Home/Xiaomi Home] APP >> choose [Xiaomi Outdoor Camera CW100 Dual] >> tap the three-dot icon at the right top of the screen >> enter the [Home surveillance settings] >> enable or disable [Home surveillance] >> [Monitoring time], [Alarm interval], [Detection push notifications], [Event notification type].
 
62. Q: What to do if the Xiaomi Outdoor Camera CW100 Dual frequently goes offline?
A: If the Xiaomi Outdoor Camera CW100 Dual frequently goes offline, please refer to the following steps:
1. Check if the camera firmware and the Mi Home/Xiaomi Home APP are up to date;
2. Ensure that the router connected to the camera is not overloaded with too many devices;
3. Router performance can vary. In particular, routers or gateway devices provided by carriers often have limited range, speed, and stability. We recommend restarting the router or trying a different, higher-performance router if possible;
4. Verify that the power supply to the camera is stable and that the original power adapter is being used;
5. Flashing in orange: The camera is trying to connect to the network. If the Wi-Fi name or password was changed, please reset the camera and reconnect;
Solid orange: The camera has been reset and needs to be reconnected;
Slow flashing in orange: The camera is updating firmware. Please wait for the update to complete;
6. Wireless network interference could also cause connection issues. Try resetting and re-pairing the camera;
7. Check whether a memory card is inserted. In some cases, low-quality memory cards can cause the camera to go offline. Try removing the card and observe if the issue persists;
8. If using a wired Ethernet connection, unstable connectivity can be caused by poor-quality cables. Try replacing the cable with a high-quality one;
9. If an automation scene with away mode is set, it can automatically turn off the camera when you leave home, resulting in the camera appearing offline.
 
63. Q: What to do if the Xiaomi Outdoor Camera CW100 Dual displays a pink screen?
A: If the Xiaomi Outdoor Camera CW100 Dual displays a pink screen, try the following steps to resolve the issue:
1. Restart the camera via the [Mi Home/Xiaomi Home] APP >> go to [Camera Settings] >> tap [Reboot device], and check if the pink screen disappears;
2. Unplug and replug the camera's power supply to restart it, then check again;
3. Go to [Camera Settings] >> choose [Night-vision settings] >> switch [On], [Off] to see if the screen returns to normal.
 
64 Q: What to do if there is misalignment or color inconsistency after enabling image stitching on the Xiaomi Outdoor Camera CW100 Dual?
A: Misalignment:
1. The Super wide view mode covers a field of view greater than 180°, allowing a full scene view. Due to optical limitations, some stretching or stitching inaccuracies can occur in the stitched area. If this affects your viewing experience, consider switching to the dual-lens display mode to view the top and bottom feeds separately;
2. For optimal stitching results, install the camera as vertically aligned to the wall as possible and adjust the angle to find the best stitching perspective.
Color inconsistency:
1. This product uses a pseudo-stitching design, allowing you to manually align the two feeds. Due to optical constraints and varying installation environments, it is not possible to guarantee completely identical brightness and color in the 180° Super wide view mode;
2. We recommend pointing the camera toward an open area. Avoid situations where one lens is obstructed or affected by reflective surfaces, or where the lighting and angles differ significantly between the two lenses, as this can lead to variations in brightness and color.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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