If the Xiaomi Portable Photo Printer 1S cannot obtain the printer status, please follow these steps to troubleshoot:
1. Ensure both the Xiaomi Home/Mi Home APP and the printer firmware are updated to the latest versions;
2. Exit the printer plug-in within the Xiaomi Home/Mi Home APP and close the background operation. Turn off the printer and then restart it after a few seconds;
3. After connecting, please upgrade the firmware to the latest version;
4. If the Android phone fails to connect and cannot be upgraded, you can first use an iOS phone to upgrade, and then reconnect the device after the upgrade is successful.