If you are experiencing connectivity issues, please follow these steps to troubleshoot:
1. Please press and hold the printer’s power button for 7 seconds. This will reset the device to its factory settings;
2. Turn off the printer and turn it back on after a few seconds;
3. Delete the device in the Xiaomi Home/Mi Home APP. And ignore the printer in the Bluetooth option in the phone, and try adding it again;
4. Keep the printer close to the phone during the pairing process;
5. Ensure the APP and your phone’s system software are up to date.