Please confirm whether you have enabled face or Bluetooth unlocking. When face or Bluetooth recognition succeeds, you can enter the Home screen by tapping the fingerprint area. This unlock method is not fingerprint unlocking. Please disable face and Bluetooth unlocking, then delete and register the fingerprint again.
To address this issue, it is recommended to refer to the following methods:
Method 1
1. You can go to [Settings] >> [Fingerprints, face data, and screen lock] and ensure that face unlock and Bluetooth unlock features are turned off;
2. Remove existing fingerprint data and re-register your fingerprints to ensure only authorized fingerprints can unlock the device.
Method 2
1. Clean the fingerprint sensor area and your fingers to ensure accurate recognition. If the fingerprint sensor is smudged or oily, it can affect its performance;
2. Try wiping the sensor with a clean, soft cloth and keeping your fingers clean and dry before re-registering your fingerprint.
Additionally, please rest assured that fingerprint unlocking is designed with advanced biometric technology, and the probability of misrecognition is extremely low. You can follow the above steps for adjustments, and if the issue persists, it is recommended to contact the local after-sales center for further inspection. We are always here to assist you.