Mi App Mall FAQ
Contents
1. Q: What is the Mi App Mall on the Xiaomi smartphone?
A: The Mi App Mall app on Xiaomi smartphones serves as an app store that offers you a platform to download and update applications. The Mi App Mall on these devices presents an alternative source, featuring localized and region-specific apps. It allows app updates without relying on Google services and integrates seamlessly with MIUI / Xiaomi HyperOS for better optimization.
Moreover, it occasionally presents exclusive deals, promotions, and free app giveaways, enhancing the user experience. Pre-installed, it serves as a convenient backup for downloading and managing apps.
2. Q: How to remove an App from Mi App Mall?
A: Thank you for bringing this to our attention. We will investigate the matter on our end and take the necessary actions.
3. Q: How to add an App on Mi App Mall?
A: Thank you for your valuable suggestion. We will conduct a thorough evaluation of the application and, should it meet all requisite standards, incorporate it into the Mi App Mall.
4.Q: Unable to find desired Apps in Mi App Mall
A: We apologize for any inconvenience this might have caused. Please be assured that our dedicated team is working diligently to enhance and provide you with all your favorite applications and games. Furthermore, we are committed to continuously improving our services and offerings to meet your expectations and ensure your satisfaction. Thank you for your understanding and patience as we strive to serve you better.
Also, you can also submit your valuable feedback by going to [Mi App Mall] >> [Profile] >> [Settings] icon at the upper right corner on the interface >> [Feedback]. So that our technicians can work on this.
5.Q: How many coupons can each Mi account get in Mi App Mall?
A: A single Mi account is allowed to receive 10 coupons.
Network & Downloads
1.Q: Unable to install an App (e.g. Free Fire) in the Mi App Mall
A: We apologize for any inconvenience caused. Our team is dedicated to improving your favorite apps and games. We're committed to enhancing our services to meet your expectations. Thank you for your understanding and patience as we work to serve you better. And you can submit your feedback by going to [Mi App Mall] >> [Profile] >> [Settings] icon at the upper right corner on the interface >> [Feedback]. So that our technicians can work on this.
2.Q: Unable to download an App (e.g. Free Fire) in the Mi App Mall
A: Thank you for your feedback. We are currently addressing the issue. Please share any relevant logs at your convenience and wait for the latest update.
3.Q: Why is there no language I want available in the Mi App Mall?
A: Mi App Mall is an integrated software application for mobile phones that accommodates the languages of the sales regions and several prominent languages. Should you have any recommendations for including additional languages, we kindly invite you to submit your feedback through the designated pathway provided below [Mi App Mall] >> [Profile] >> [Settings] icon at the upper right corner on the interface >> [Feedback].
4.Q: How to remove the notifications of Mi App Mall?
A: You can turn off the notifications by going to [Settings] App >> [Apps] >> select Mi App Mall >> tap to enter [Notification] and turn off the related options as you prefer.
However, if you close it, you won't receive update notifications again. We recommend using the latest version because it is safer and faster.
5.Q: How to turn off the notification badges on the Mi App Mall?
A: If you don't want the notification number on the icon, you can turn off the notifications by going to [Settings] App >> [Apps] >> select Mi App Mall >> tap to enter [Notification] and turn off the [Notification badges]. We still suggest keeping the notification badges on the Mi App Mall so you can stay updated on the latest news.
6.Q: Why there’s too much notifications/push on the Mi App Mall?
A: The notifications that you receive are directly associated with significant upgrades or applications sourced from third-party providers. These notifications play a crucial role in ensuring that you stay informed about enhancements and new features that may be beneficial to your overall experience and functionality.
The Mi App Mall continuously strives to recommend great apps and games for you. However, if you do not like them, you can choose to disable the notifications in the Settings.
Update
1.Q: How to update the Mi App Mall to the latest version in Mi App Mall?
A: Checking for updates of Mi App Mall on your Xiaomi smartphone ensures better security, as updates often fix vulnerabilities and protect against potential threats. It enhances performance and stability, reducing bugs and crashes. Updates may also introduce new features and an improved user interface, making the app more user-friendly. Additionally, keeping Mi App Mall updated ensures compatibility with the latest apps and services, providing access to the newest app versions and exclusive deals.
Please navigate to [Mi App Mall] >> [Profile] >> [Settings] icon at the upper right corner on the interface >> [Check for updates].
2.Q: Can’t update app in Mi App Mall successfully
A: If you're having trouble updating an app in Mi App Mall on your Xiaomi smartphone, consider these common causes and solutions:
1. Confirm your device system and Mi App Mall are up to date in [Settings] >> [About Phone];
2. Restart your phone to close any background processes that may affect updates;
3. Ensure a stable Wi-Fi or mobile data connection; toggle between them if needed;
4. Check if you have enough free storage on your device;
5. Clear unnecessary files or uninstall unused apps to free up space;
6. Some Apps may not be available for update in your region, please refer to the supported applications displayed on the Mi App Mall interface.
If problems persist, download the app from the Google Play Store and provide feedback via [Settings] App >> [Feedback].
Contest
1.Q: Find someone violating contest rules in Mi App Mall
A: We sincerely appreciate you bringing this matter to our attention. Our policy is that any users found to violate the contest rules will be disqualified. At Mi App Mall, we are committed to maintaining an environment that ensures fairness and equity in all our contests. We strive to uphold the highest standards of integrity and are dedicated to providing a competitive and transparent experience for all participants.
Suggestion
1.Q: I have some suggestions about Mi App Mall
A: Thank you for your valuable suggestion! We appreciate your interest in Mi App Mall and are committed to enhancing this feature in our platform.
2.Q: feedback on various concerns related to Mi App Mall
A: Thank you for bringing this to our attention. We will record this case and surely share your valuable feedback with our concerned authorities so that none of our customers will face any issues similar to yours. In the meanwhile, we appreciate your feedback which helps us to supervise and improve the quality.
Mi App Mall Earn Money
General
1.Q: What is Earn Money in Mi App Mall?
A: Earn Money is a simple yet engaging feature available in the Mi App Mall, designed to provide you an exciting way to earn rewards. You can accumulate free Mi coins by completing straightforward tasks, making the process both enjoyable and rewarding.
Account / Login
1.Q: Why do I need to login to use Earn Money feature in Mi App Mall?
A: You will receive your redeemed prize through an e-coupon sent to your Mi account. To qualify for this, logging in to Earn Money is essential.
2.Q: How can I login to Mi account in Mi App Mall?
A: You can login to Mi account by tapping the GO option besides New User Login task.
3.Q: What can I do if I was logged out automatically in Mi App Mall?
A: Please try to log in again. If the issue still occurs, kindly report it by sending feedback through the Settings interface. We will investigate the matter as soon as we receive your feedback.
Task
Check-in
1.Q: How can I check in in Mi App Mall?
A: Here are two ways you can check in, please check them as follows:
1. Tap the Coin icon located in the top-right corner of the Mi App Mall homepage.
2. Select the Check-in option on the Earn Money interface.
2.Q: How many times can I check in daily in Mi App Mall?
A: You have only one chance to check-in daily.
3.Q: What would happen if I missed the daily check-in?
A: If you miss a daily check-in, the next day you log in will be counted as Day 1, and the count will restart from there.
New User Task
1.Q: Why do some of the new user task disappear in Mi App Mall?
A: Some new user tasks are time-sensitive, such as “Install & Open 4 Apps on the Home Page” and “Install & Open 2 Games on the Game Page”. These tasks are designed for newcomers to complete within the first three days of enjoying the Earn Money program.
2.Q: Why the “Update 1 App” task sometimes disappear in Mi App Mall?
A: The “Update 1 App” task will only appear in your task list if apps on your phone need updating. If no updates are available, it will be hidden from view.
Daily Task
1.Q: How can I complete the daily task in Mi App Mall?
A: You can complete the daily task by tapping the GO gesture beside it and following the tips provided.
2.Q: Why I didn't get coins even when I have downloaded Apps in Mi App Mall?
A: Tasks are considered incomplete until you open and use the App. Please visit the "Open To Get Coins" interface to access the Apps and earn coins. If the issue persists, kindly report it by providing feedback by going to [Mi App Mall] >> [Profile] >> [Settings] icon at the upper right corner on the interface >> [Feedback]. We will check the details as soon as we receive your input.
3.Q: Why have my coins suddenly disappeared in Mi App Mall?
A: If you are logged out of your Mi account, your coins will be available as soon as you log in again. If the issue persists, kindly report it by providing feedback as this path:
[Mi App Mall] >> [Profile] >> [Settings] icon at the upper right corner on the interface >> [Feedback].
We will investigate the matter promptly upon receiving your feedback.
4.Q: Where can I use the coins in Mi App Mall?
A: The coins can only be used in Mi App Mall Earn Money section. You can use the coins to redeem prizes offered in Earn Money.
5.Q: How to redeem prizes in Mi App Mall?
A: You use coins earned from completing tasks to redeem prizes listed. Prizes will be issued directly to your Mi account through e-coupons. You can apply this e-coupon to purchase Mi Store or ShareSave products.
6.Q: Why does it say 'Submission Failed' in Mi App Mall?
A: Sometimes, prizes get delayed due to a weak network connection. Please try again later if the 'Submission Failed' shows.
7.Q: Why didn't I receive an e-coupon in Mi App Mall, but the coins are consumed?
A: The issue with e-coupons may take some time. If you have not received the e-coupon within 12 hours after redeeming the prize in Earn Money, please contact us by sending feedback through the Settings interface. Be sure to provide the following required information so we can resolve the problem as quickly as possible:
1. The Mi ID used to redeem the prize;
2. The specific date of the prize redemption;
3. The prize you redeemed.
9.Q: Why are some of the prizes out of stock in Earn Money in Mi App Mall?
A: We’re sorry for any inconvenience this might have caused you. We regularly monitor the inventory of our prizes, ensuring that we stay informed about stock levels. Whenever we discover that an item is out of stock, we take immediate action to replenish it. Please be patient and wait for some time.
10.Q: What should I do if the product is unavailable on mi.com in the Mi App Mall?
A: Please kindly contact your local official mi.com website regarding this. We shall check with mi.com about the stock availability as well, if the product is no longer available, we will refund coins to your Mi account.
11.Q: How long is the validity of the e-coupon in Mi App Mall?
A: The e-coupon has to be used within 30 days after redeeming it on Earn Money. Otherwise, the e-coupon will expire and cannot be used anymore.
12.Q: I don't want the prize anymore, can I return it in Mi App Mall?
A: We’d like to inform you that any prizes once redeemed can not be returned. Thank you for your understanding and support.
1. Q: What is the Mi App Mall on the Xiaomi smartphone?
A: The Mi App Mall app on Xiaomi smartphones serves as an app store that offers you a platform to download and update applications. The Mi App Mall on these devices presents an alternative source, featuring localized and region-specific apps. It allows app updates without relying on Google services and integrates seamlessly with MIUI / Xiaomi HyperOS for better optimization.
Moreover, it occasionally presents exclusive deals, promotions, and free app giveaways, enhancing the user experience. Pre-installed, it serves as a convenient backup for downloading and managing apps.
2. Q: How to remove an App from Mi App Mall?
A: Thank you for bringing this to our attention. We will investigate the matter on our end and take the necessary actions.
3. Q: How to add an App on Mi App Mall?
A: Thank you for your valuable suggestion. We will conduct a thorough evaluation of the application and, should it meet all requisite standards, incorporate it into the Mi App Mall.
4.Q: Unable to find desired Apps in Mi App Mall
A: We apologize for any inconvenience this might have caused. Please be assured that our dedicated team is working diligently to enhance and provide you with all your favorite applications and games. Furthermore, we are committed to continuously improving our services and offerings to meet your expectations and ensure your satisfaction. Thank you for your understanding and patience as we strive to serve you better.
Also, you can also submit your valuable feedback by going to [Mi App Mall] >> [Profile] >> [Settings] icon at the upper right corner on the interface >> [Feedback]. So that our technicians can work on this.
5.Q: How many coupons can each Mi account get in Mi App Mall?
A: A single Mi account is allowed to receive 10 coupons.
Network & Downloads
1.Q: Unable to install an App (e.g. Free Fire) in the Mi App Mall
A: We apologize for any inconvenience caused. Our team is dedicated to improving your favorite apps and games. We're committed to enhancing our services to meet your expectations. Thank you for your understanding and patience as we work to serve you better. And you can submit your feedback by going to [Mi App Mall] >> [Profile] >> [Settings] icon at the upper right corner on the interface >> [Feedback]. So that our technicians can work on this.
2.Q: Unable to download an App (e.g. Free Fire) in the Mi App Mall
A: Thank you for your feedback. We are currently addressing the issue. Please share any relevant logs at your convenience and wait for the latest update.
3.Q: Why is there no language I want available in the Mi App Mall?
A: Mi App Mall is an integrated software application for mobile phones that accommodates the languages of the sales regions and several prominent languages. Should you have any recommendations for including additional languages, we kindly invite you to submit your feedback through the designated pathway provided below [Mi App Mall] >> [Profile] >> [Settings] icon at the upper right corner on the interface >> [Feedback].
4.Q: How to remove the notifications of Mi App Mall?
A: You can turn off the notifications by going to [Settings] App >> [Apps] >> select Mi App Mall >> tap to enter [Notification] and turn off the related options as you prefer.
However, if you close it, you won't receive update notifications again. We recommend using the latest version because it is safer and faster.
5.Q: How to turn off the notification badges on the Mi App Mall?
A: If you don't want the notification number on the icon, you can turn off the notifications by going to [Settings] App >> [Apps] >> select Mi App Mall >> tap to enter [Notification] and turn off the [Notification badges]. We still suggest keeping the notification badges on the Mi App Mall so you can stay updated on the latest news.
6.Q: Why there’s too much notifications/push on the Mi App Mall?
A: The notifications that you receive are directly associated with significant upgrades or applications sourced from third-party providers. These notifications play a crucial role in ensuring that you stay informed about enhancements and new features that may be beneficial to your overall experience and functionality.
The Mi App Mall continuously strives to recommend great apps and games for you. However, if you do not like them, you can choose to disable the notifications in the Settings.
Update
1.Q: How to update the Mi App Mall to the latest version in Mi App Mall?
A: Checking for updates of Mi App Mall on your Xiaomi smartphone ensures better security, as updates often fix vulnerabilities and protect against potential threats. It enhances performance and stability, reducing bugs and crashes. Updates may also introduce new features and an improved user interface, making the app more user-friendly. Additionally, keeping Mi App Mall updated ensures compatibility with the latest apps and services, providing access to the newest app versions and exclusive deals.
Please navigate to [Mi App Mall] >> [Profile] >> [Settings] icon at the upper right corner on the interface >> [Check for updates].
2.Q: Can’t update app in Mi App Mall successfully
A: If you're having trouble updating an app in Mi App Mall on your Xiaomi smartphone, consider these common causes and solutions:
1. Confirm your device system and Mi App Mall are up to date in [Settings] >> [About Phone];
2. Restart your phone to close any background processes that may affect updates;
3. Ensure a stable Wi-Fi or mobile data connection; toggle between them if needed;
4. Check if you have enough free storage on your device;
5. Clear unnecessary files or uninstall unused apps to free up space;
6. Some Apps may not be available for update in your region, please refer to the supported applications displayed on the Mi App Mall interface.
If problems persist, download the app from the Google Play Store and provide feedback via [Settings] App >> [Feedback].
Contest
1.Q: Find someone violating contest rules in Mi App Mall
A: We sincerely appreciate you bringing this matter to our attention. Our policy is that any users found to violate the contest rules will be disqualified. At Mi App Mall, we are committed to maintaining an environment that ensures fairness and equity in all our contests. We strive to uphold the highest standards of integrity and are dedicated to providing a competitive and transparent experience for all participants.
Suggestion
1.Q: I have some suggestions about Mi App Mall
A: Thank you for your valuable suggestion! We appreciate your interest in Mi App Mall and are committed to enhancing this feature in our platform.
2.Q: feedback on various concerns related to Mi App Mall
A: Thank you for bringing this to our attention. We will record this case and surely share your valuable feedback with our concerned authorities so that none of our customers will face any issues similar to yours. In the meanwhile, we appreciate your feedback which helps us to supervise and improve the quality.
Mi App Mall Earn Money
General
1.Q: What is Earn Money in Mi App Mall?
A: Earn Money is a simple yet engaging feature available in the Mi App Mall, designed to provide you an exciting way to earn rewards. You can accumulate free Mi coins by completing straightforward tasks, making the process both enjoyable and rewarding.
Account / Login
1.Q: Why do I need to login to use Earn Money feature in Mi App Mall?
A: You will receive your redeemed prize through an e-coupon sent to your Mi account. To qualify for this, logging in to Earn Money is essential.
2.Q: How can I login to Mi account in Mi App Mall?
A: You can login to Mi account by tapping the GO option besides New User Login task.
3.Q: What can I do if I was logged out automatically in Mi App Mall?
A: Please try to log in again. If the issue still occurs, kindly report it by sending feedback through the Settings interface. We will investigate the matter as soon as we receive your feedback.
Task
Check-in
1.Q: How can I check in in Mi App Mall?
A: Here are two ways you can check in, please check them as follows:
1. Tap the Coin icon located in the top-right corner of the Mi App Mall homepage.
2. Select the Check-in option on the Earn Money interface.
2.Q: How many times can I check in daily in Mi App Mall?
A: You have only one chance to check-in daily.
3.Q: What would happen if I missed the daily check-in?
A: If you miss a daily check-in, the next day you log in will be counted as Day 1, and the count will restart from there.
New User Task
1.Q: Why do some of the new user task disappear in Mi App Mall?
A: Some new user tasks are time-sensitive, such as “Install & Open 4 Apps on the Home Page” and “Install & Open 2 Games on the Game Page”. These tasks are designed for newcomers to complete within the first three days of enjoying the Earn Money program.
2.Q: Why the “Update 1 App” task sometimes disappear in Mi App Mall?
A: The “Update 1 App” task will only appear in your task list if apps on your phone need updating. If no updates are available, it will be hidden from view.
Daily Task
1.Q: How can I complete the daily task in Mi App Mall?
A: You can complete the daily task by tapping the GO gesture beside it and following the tips provided.
2.Q: Why I didn't get coins even when I have downloaded Apps in Mi App Mall?
A: Tasks are considered incomplete until you open and use the App. Please visit the "Open To Get Coins" interface to access the Apps and earn coins. If the issue persists, kindly report it by providing feedback by going to [Mi App Mall] >> [Profile] >> [Settings] icon at the upper right corner on the interface >> [Feedback]. We will check the details as soon as we receive your input.
3.Q: Why have my coins suddenly disappeared in Mi App Mall?
A: If you are logged out of your Mi account, your coins will be available as soon as you log in again. If the issue persists, kindly report it by providing feedback as this path:
[Mi App Mall] >> [Profile] >> [Settings] icon at the upper right corner on the interface >> [Feedback].
We will investigate the matter promptly upon receiving your feedback.
4.Q: Where can I use the coins in Mi App Mall?
A: The coins can only be used in Mi App Mall Earn Money section. You can use the coins to redeem prizes offered in Earn Money.
5.Q: How to redeem prizes in Mi App Mall?
A: You use coins earned from completing tasks to redeem prizes listed. Prizes will be issued directly to your Mi account through e-coupons. You can apply this e-coupon to purchase Mi Store or ShareSave products.
6.Q: Why does it say 'Submission Failed' in Mi App Mall?
A: Sometimes, prizes get delayed due to a weak network connection. Please try again later if the 'Submission Failed' shows.
7.Q: Why didn't I receive an e-coupon in Mi App Mall, but the coins are consumed?
A: The issue with e-coupons may take some time. If you have not received the e-coupon within 12 hours after redeeming the prize in Earn Money, please contact us by sending feedback through the Settings interface. Be sure to provide the following required information so we can resolve the problem as quickly as possible:
1. The Mi ID used to redeem the prize;
2. The specific date of the prize redemption;
3. The prize you redeemed.
9.Q: Why are some of the prizes out of stock in Earn Money in Mi App Mall?
A: We’re sorry for any inconvenience this might have caused you. We regularly monitor the inventory of our prizes, ensuring that we stay informed about stock levels. Whenever we discover that an item is out of stock, we take immediate action to replenish it. Please be patient and wait for some time.
10.Q: What should I do if the product is unavailable on mi.com in the Mi App Mall?
A: Please kindly contact your local official mi.com website regarding this. We shall check with mi.com about the stock availability as well, if the product is no longer available, we will refund coins to your Mi account.
11.Q: How long is the validity of the e-coupon in Mi App Mall?
A: The e-coupon has to be used within 30 days after redeeming it on Earn Money. Otherwise, the e-coupon will expire and cannot be used anymore.
12.Q: I don't want the prize anymore, can I return it in Mi App Mall?
A: We’d like to inform you that any prizes once redeemed can not be returned. Thank you for your understanding and support.
Does it help?
Yes
No