What to do if the APP indicates a motor malfunction of the Xiaomi Smart Pet Care Air Purifier?
If the Mi Home/Xiaomi Home APP indicates a motor malfunction in the device, please refer to the following steps:
1. Start by checking whether any foreign objects are obstructing the fan inside the device, as this can cause the motor to jam or malfunction;
2. To do this, power off the device and inspect the fan area. Remove any debris or obstructions that can have entered the device;
3. Once cleared, wait for approximately 10 seconds before turning the purifier back on to see if the issue resolves.
If the malfunction persists even after clearing the obstruction and restarting the device, please contact the local after-sales service center for professional assistance to diagnose and address the problem effectively.
1. Start by checking whether any foreign objects are obstructing the fan inside the device, as this can cause the motor to jam or malfunction;
2. To do this, power off the device and inspect the fan area. Remove any debris or obstructions that can have entered the device;
3. Once cleared, wait for approximately 10 seconds before turning the purifier back on to see if the issue resolves.
If the malfunction persists even after clearing the obstruction and restarting the device, please contact the local after-sales service center for professional assistance to diagnose and address the problem effectively.
Does it help?
Yes
No