What to do if the Xiaomi TV Max 86 only has sound but no picture?
If the Xiaomi TV Max 86 just produces sound but has no picture, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
(1). Reset picture settings: Navigate to [Settings] >> [Device Preferences] >> [Picture] >> [Reset Current Picture] >> [Yes].
(2). App-Specific Settings: Some apps have their own display settings. Check if the app you're using has any specific settings for display or aspect ratio.
(3). Check for System Updates: Check for available updates for the system. Go to [Settings] >> select [System] >> select [About] >> select [System update].
(4). Factory Reset: Go to [Settings] >> scroll down and select [System] >> select [About] >> select [Reset] >> select [Factory reset].
Scenario 2:
If the issue occurs when you are using external device like DVD player or game console, please refer to the following methods:
(1). Check HDMI or AV Connection: Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports.
(2). Check HDMI Cable: Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists.
(3). Adjust Picture Settings on External Devices: Adjust the picture settings on your external devices to see if the issue can be resolved.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
(1). Check Network Connection: Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network.
(2). Reset picture settings: Navigate to [Settings] >> [Device Preferences] >> [Picture] >> [Reset Current Picture] >> [Yes].
(3). Casting Device Settings: Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct picture settings.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using apps on your TV, please refer to the following methods:
(1). Reset picture settings: Navigate to [Settings] >> [Device Preferences] >> [Picture] >> [Reset Current Picture] >> [Yes].
(2). App-Specific Settings: Some apps have their own display settings. Check if the app you're using has any specific settings for display or aspect ratio.
(3). Check for System Updates: Check for available updates for the system. Go to [Settings] >> select [System] >> select [About] >> select [System update].
(4). Factory Reset: Go to [Settings] >> scroll down and select [System] >> select [About] >> select [Reset] >> select [Factory reset].
Scenario 2:
If the issue occurs when you are using external device like DVD player or game console, please refer to the following methods:
(1). Check HDMI or AV Connection: Ensure the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports.
(2). Check HDMI Cable: Ensure that your HDMI cable is in good condition. If possible, try using a different HDMI cable to see if the issue persists.
(3). Adjust Picture Settings on External Devices: Adjust the picture settings on your external devices to see if the issue can be resolved.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
(1). Check Network Connection: Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network.
(2). Reset picture settings: Navigate to [Settings] >> [Device Preferences] >> [Picture] >> [Reset Current Picture] >> [Yes].
(3). Casting Device Settings: Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct picture settings.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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