For this issue, you can refer to the following methods:
1. Check whether the Bluetooth icon on the scale is always on. If it is always on, please turn off the Bluetooth of the mobile phone in the primary account and disconnect the connection between the mobile phone and the scale;
2. The device can only be connected to one account at a time via Bluetooth. When the primary account is connected. The shared account cannot be connected, and vice versa. You can disconnect the currently connected Bluetooth account to keep the device in a paired state. Other accounts can be connected at this time.