Xiaomi Smart Scale S200 FAQ
Help and Feedback
1. Q: How to view “Help and Feedback” of the Xiaomi Smart Scale S200?
A: Open the Mi Home/Xiaomi Home APP >> Xiaomi Smart Scale S200 >> [Settings] at the upper right corner >> [Help & Feedback].
2. Q: How to provide feedback on issues of the Xiaomi Smart Scale S200 and upload logs through the APP?
A: Open the Mi Home/Xiaomi Home APP >> [Profile] >> [Help & Feedback] >> Xiaomi Smart Scale S200 >> [Feedback], fill in the problem description and video or image, and check the box to send the problem log, and tap [Submit] to complete.
Binding connection issue
1. Q: What APPs can the Xiaomi Smart Scale S200 be connected to?
A: It supports binding with the Xiaomi Home/Mi Home APP.
Before use, please ensure that the Xiaomi Home/Mi Home APP has been updated to the latest version, using Mi Home APP iOS 8.7.204/Android 8.7.703 or above (checking path: Xiaomi Home/Mi Home APP >> [Profile] >> [Additional settings] >> [About Mi Home/Xiaomi Home]).
The Xiaomi Home/Mi Home APP supports Android 8.0 or iOS 12.0 and above system versions.
2. Q: How to connect the Xiaomi Smart Scale S200 to the Xiaomi Home/Mi Home APP？
A: 1. Step lightly on one foot to awaken the Xiaomi Smart Scale S200. Open the Mi Home/Xiaomi Home APP, tap the [+] icon at the upper right corner, select [Add device], and select Xiaomi Smart Scale S200 in the device list. Wait for the APP to search for the device;
2. Select the device you want to connect to and tap [Connect device];
3. Get close to the Xiaomi Smart Scale S200 and complete the binding. Set room information after binding.
3. Q: How to unbind/delete the Xiaomi Smart Scale S200?
A: 1. Open the Mi Home/Xiaomi Home APP and connect to the device, select Xiaomi Smart Scale S200 >> [Settings] at the upper right corner >> swipe to the bottom and tap [Delete device] to unbind the current device in the cloud;
2. After deleting the device, when you return to the homepage of the Mi Home/Xiaomi Home APP, you will see that the scale is still there. At this time, refreshing the drop-down list will disappear;
3. If other phones are bound to this device, please open the battery cover on the bottom, use a pin or a slender object to press and hold the reset button for 7 seconds to reset the scale and then proceed with the binding operation.
Note:
When changing the device bound to the phone, it is necessary to press and hold the reset button for 7 seconds before it can be searched and bound.
4. Q: Why is the Xiaomi Smart Scale S200 still displayed on the homepage of the Mi Home app even after the device has been deleted?
A: After deleting the device, if you see the Xiaomi Smart Scale S200 on the homepage of the Mi Home/Xiaomi Home APP. Please pull to refresh the list. It will disappear.
5. Q: Why does the Xiaomi Smart Scale S200 fail to reconnect after deleting it from the Xiaomi Home/Mi Home APP?
A: After deleting the device from the Xiaomi Home/Mi Home APP, open the battery cover at the bottom of the scale, press and hold the reset button for over 7 seconds, and then try connecting again.
6. Q: What to do if the Xiaomi Smart Scale S200 cannot be connected?
A: 1. Please check if you have found any devices in the Mi Home/Xiaomi Home APP. If not, please open the Mi Home/Xiaomi Home APP to add the device manually (the scale does not support searching for bound devices in [Settings] >> [Bluetooth]);
2. Please check if the Mi Home/Xiaomi Home APP has been updated to the latest version, and use the Mi Home/Xiaomi Home APP iOS 8.7.204/Android 8.7.703 or above (path: Mi Home/Xiaomi Home APP >> [Profile] >> [Additional settings] >> [About Mi Home/Xiaomi Home]);
3. Please check if your phone has Bluetooth and location services enabled. If it is not enabled, please enable it and try again;
4. Please check if the scale is connected to another phone. If so, please disconnect and try again;
5. Please check if the distance between your phone and the scale is too far. If so, please place your phone as close to the scale as possible and try again;
6. Please check if the power of the scale is sufficient. If the low battery level icon on the display screen lights up, it indicates the battery is low. Please replace the battery and try again;
7. Please check if the mobile system version meets the requirements. Only supports Android 8.0 or iOS 12.0 and above versions. If so, please try again with a different phone;
8. If all the above have been ruled out and the device still cannot be connected, please open the battery cover at the bottom of the scale, press and hold the reset button for 7 seconds to reset, and then try connecting again.
7. Q: Why cannot Bluetooth be connected after binding the Xiaomi Smart Scale S200?
A: 1. Please check if the Mi Home/Xiaomi Home APP has been updated to the latest version, and use the Mi Home/Xiaomi Home APP iOS 8.7.204/Android 8.7.703 or above (path: Mi Home/Xiaomi Home APP >> [Profile] >> [Additional settings] >> [About Mi Home/Xiaomi Home]);
2. Please open the Mi Home/Xiaomi Home APP to see if a pop-up message appears: "Configuration information synchronization failed, please restart the plugin". If so, please restart Bluetooth and try connecting to the scale again;
3. Please reset the device, reset the device, and then rebind it (before rebinding, you need to delete the bound device in the Mi Home/Xiaomi Home APP), otherwise you will not be able to connect.
Troubleshooting
1. Q: How to troubleshoot and solve issues such as crashes, black screens, scale jamming, and not turning on?
A: 1. Remove the battery and power it on again to check if it returns to normal;
2. If normal is not restored, it is recommended to rebind after reset;
3. If the issue has not been resolved, please provide feedback through the Help & Feedback section of the Mi Home/Xiaomi Home APP and contact the after-sales service center for assistance.
2. Q: Is it normal to hear the sound of the spring when pressing the foot of the Xiaomi Smart Scale S200?
A: This phenomenon is normal. There are four weighing sensors inside the Xiaomi Smart Scale S200, and there is a gap between the scale feet and the sensors to ensure accurate weighing. It is a normal phenomenon to have shaking sounds.
Questions related to zero calibration
1. Q: What does it mean that the Xiaomi Smart Scale S200 surface keeps rotating after the power is on?
A: To ensure weight accuracy, the scale will enter the zero tracking mode after each power-on. The device needs to be placed on hard and flat ground and can be used when the zero tracking display is 0.0kg.
2. Q: What to do if the Xiaomi Smart Scale S200 does not return to zero?
A: 1. Please check if the ground is hard and flat, as uneven ground can have residual effects;
2. To ensure the accuracy of weighing, the scale has a dynamic zero-tracking mechanism;
3. The scale will track zero when the balance screen stops, clear the weight on the scale surface, and return to the zero state;
4. During the use of the scale, if the scale is moved, the zero point will change. After the scale is placed on the ground, a small weight value will be primary on the display screen. At this time, you need to wait 5 seconds to clear the screen, then wake up the scale surface to display 0.0kg before using it.
Weighing related issues
1. Q: Why is it necessary to enter height when creating a profile for a pet?
A: The Mi Home/Xiaomi Home APP's account system does not currently differentiate between pets and humans. Therefore, when creating a profile for your pet (because fur babies are family too), you need to fill in the information as if for a person, including name, gender, birth date, height, and weight. This will not affect normal weight recording.
2. Q: What are the precautions for the Xiaomi Smart Scale S200 when weighing?
A: 1. Please ignore the results of the first weighing or the first weighing after moving the scale;
2. Avoid stepping on the edge of the scale to prevent tipping and falling;
3. Place the scale on a hard and flat floor for weighing;
4. For weighing small objects weighing less than 5kg, it is necessary to lightly step on or press the scale surface, wake up the scale body, and wait for the scale surface to display 0.0kg before measuring.
When there is a weight residual value on the empty scale. Please wait 5 seconds for the scale surface to rest, lightly step on it to wake up the display of 0.0kg, and then load the scale for measurement.
3. Q: Why cannot small objects be weighed sometimes on the Xiaomi Smart Scale S200?
A: The scale features an automatic zero-tracking and sleep mechanism.
To measure small objects, certain procedures need to be followed:
1. For objects weighing less than 5kg, lightly step on the scale for 2 seconds to wake it up. Wait for the display to show "0.0kg" before placing the small object for measurement. If the object is placed while the screen is off, the scale remains in sleep mode and will not weigh;
2. Certain actions can cause zero-tracking errors. For instance, if a small object is left on the scale when the screen turns off, it can result in a zero-tracking error. When the scale is awakened, it will fail to display a value or show a weight smaller than expected. To resolve this, remove any items from the scale, wait 5 seconds for the screen to turn off, and let the scale automatically reset to zero. Normal operation will then resume.
4. Q: What is the weighing range for small objects for the Xiaomi Smart Scale S200?
A: The function of weighing small objects is enabled by default, and the device can recognize small objects weighing between 0.1kg and 10kg. It only measures the weight and does not save it.
5. Q: What is the accuracy and division of weighing for the Xiaomi Smart Scale S200?
A: The Xiaomi Smart Scale S200 has a measurement accuracy error. The higher the weight, the greater the error.
The accuracy deviation it has is as follows:
100g ≤ m＜10kg, maximum error ± 0.05kg;
10kg ≤ m＜50kg, maximum error ± 0.1kg;
50kg ≤ m＜100kg, maximum error ± 0.2kg;
100kg ≤ m ≤ 150kg, maximum error ± 0.3kg.
Deviation within the range is considered normal measurement, please feel free to use it. Due to biased loading, there could be significant deviations in real-person measurement. You need to smoothly load the scale and maintain the center of gravity in the middle of the scale body to ensure that the correct value is obtained.
6. Q: What to do if the data for continuous weighing is different on the Xiaomi Smart Scale S200?
A: You can troubleshoot by following these steps:
1. Please place the scale on a hard and flat surface before re-weighing and measuring. Do not place on soft or uneven surfaces;
2. Check if the device casing is in contact with walls or other objects. If available, please keep the scale away from walls or objects;
3. Check if you move the body of the scale during use. After moving the scale, the zero point will change. After the scale is placed on the ground, a small weight value will be primary on the display screen. At this time, you need to wait for 5 seconds to clear the screen, then wake up the scale to display 0.0kg before using it;
4. Use the correct standing posture for weighing, keep your center at the center of the scale, and do not shake your body during the measurement process.
7. Q: How much weight fluctuation is normal for the human body in one day?
A: The normal daily weight fluctuation of a person is about 1-3kg, which is within the normal range.
Because everyone's daily dietary composition is different, the amount of food they eat is not very constant, and the amount of water they drink and the amount of exercise they exercise have a certain impact on their weight. It is best to set a fixed time every day when weighing, which can be after using the toilet in the morning, before meals, or at night. In short, it is necessary to set a fixed time for comparability.
Please fully understand the daily weight fluctuations. If the weight continues to decline, for example, if the weight drops more than 10% of the original weight every month, please pay attention to whether there are pathological factors. In addition to deliberate weight loss, please pay attention to whether there are diabetes, hyperthyroidism, tuberculosis, tumors, and gastrointestinal diseases that can lead to weight loss.
Pattern related issues
1. Q: How to use the visitor measurement function of the Xiaomi Smart Scale S200?
A: Open the Mi Home/Xiaomi Home APP and connect to the scale, select Xiaomi Smart Scale S200 >> [Visitor measurement]. Enter the visitor's personal information according to the page prompts, tap [Measurement], and after the measurement is completed, the visitor's body composition measurement report will be displayed.
Note:
Measurement data in visitor weighing mode will not be saved.
2. Q: How to set the unit of the Xiaomi Smart Scale S200?
A; The default unit of the scale is "kg". Please open the Mi Home/Xiaomi Home APP and connect to the scale, select Xiaomi Smart Scale S200 >> [Settings] at the upper right corner >> tap [Unit settings] to modify it.
3. Q: How to use the balance testing function on the Xiaomi Smart Scale S200?
A: Open the Mi Home/Xiaomi Home APP and connect to the scale, select Xiaomi Smart Scale S200 >> [Balance testing]. Follow the prompts to stand on one foot and weigh. After weighing, and starting timing, the APP and device will display the standing time and test results.
Note:
1. Please stand in the middle of the scale during measurement. Before feeling out of balance, be sure to open your eyes and stand on both feet;
2. Unsuitable population: Pregnant women, elderly and individuals with poor balance like abnormal vestibular function in the brain.
Measurement
1. Q: How does the Xiaomi Smart Scale S200 identify users?
A: After device binding, the scale end will save user information. Later measurements will match users based on weight differences (the system will identify users with weight differences within 2kg as the same user). And synchronize measurement data.
2. Q: Can two people with similar weights be recognized by the Xiaomi Smart Scale S200?
A: 1. Persons with a weight difference in the range of ± 2kg cannot recognize it;
2. It is recommended to use the Share device function of the account and share it with another person. When using it, keep the Bluetooth connection to measure. When offline, the scale side cannot recognize the only user.
3. Q: How is pending data generated for the Xiaomi Smart Scale S200?
A: 1. When the scale measures the weight, it is identified with the last weight record of the existing user in the scale end or APP to determine whether it is within the range of ± 2kg;
2. If a unique user is identified, this data will be attributed to this account;
3. If the user is not recognized or multiple users are recognized, the data will be judged as unclaimed data and stored in the scale or the APP. During the next connection with the APP, users can assign the data to the correct profile from the unclaimed data library;
4. After claiming the data, the APP will assign the data to the corresponding date according to the time. To query, you need to check the claimed data in all the data.
4. Q: How much data can the Xiaomi Smart Scale S200 provide?
A: 1. Adults (18-under 80 years old): Four comprehensive metrics: Weight, BMI, Weight control, and Standard weight.
2. Minors (6–17 years old): Only weight and BMI, with BMI lacking a rating and excluding Standard weight and Weight control.
3. Children under 6 years old: Only weight.
4. Seniors over 80 years old: Only weight.
1. Q: How to view “Help and Feedback” of the Xiaomi Smart Scale S200?
A: Open the Mi Home/Xiaomi Home APP >> Xiaomi Smart Scale S200 >> [Settings] at the upper right corner >> [Help & Feedback].
2. Q: How to provide feedback on issues of the Xiaomi Smart Scale S200 and upload logs through the APP?
A: Open the Mi Home/Xiaomi Home APP >> [Profile] >> [Help & Feedback] >> Xiaomi Smart Scale S200 >> [Feedback], fill in the problem description and video or image, and check the box to send the problem log, and tap [Submit] to complete.
Binding connection issue
1. Q: What APPs can the Xiaomi Smart Scale S200 be connected to?
A: It supports binding with the Xiaomi Home/Mi Home APP.
Before use, please ensure that the Xiaomi Home/Mi Home APP has been updated to the latest version, using Mi Home APP iOS 8.7.204/Android 8.7.703 or above (checking path: Xiaomi Home/Mi Home APP >> [Profile] >> [Additional settings] >> [About Mi Home/Xiaomi Home]).
The Xiaomi Home/Mi Home APP supports Android 8.0 or iOS 12.0 and above system versions.
2. Q: How to connect the Xiaomi Smart Scale S200 to the Xiaomi Home/Mi Home APP？
A: 1. Step lightly on one foot to awaken the Xiaomi Smart Scale S200. Open the Mi Home/Xiaomi Home APP, tap the [+] icon at the upper right corner, select [Add device], and select Xiaomi Smart Scale S200 in the device list. Wait for the APP to search for the device;
2. Select the device you want to connect to and tap [Connect device];
3. Get close to the Xiaomi Smart Scale S200 and complete the binding. Set room information after binding.
3. Q: How to unbind/delete the Xiaomi Smart Scale S200?
A: 1. Open the Mi Home/Xiaomi Home APP and connect to the device, select Xiaomi Smart Scale S200 >> [Settings] at the upper right corner >> swipe to the bottom and tap [Delete device] to unbind the current device in the cloud;
2. After deleting the device, when you return to the homepage of the Mi Home/Xiaomi Home APP, you will see that the scale is still there. At this time, refreshing the drop-down list will disappear;
3. If other phones are bound to this device, please open the battery cover on the bottom, use a pin or a slender object to press and hold the reset button for 7 seconds to reset the scale and then proceed with the binding operation.
Note:
When changing the device bound to the phone, it is necessary to press and hold the reset button for 7 seconds before it can be searched and bound.
4. Q: Why is the Xiaomi Smart Scale S200 still displayed on the homepage of the Mi Home app even after the device has been deleted?
A: After deleting the device, if you see the Xiaomi Smart Scale S200 on the homepage of the Mi Home/Xiaomi Home APP. Please pull to refresh the list. It will disappear.
5. Q: Why does the Xiaomi Smart Scale S200 fail to reconnect after deleting it from the Xiaomi Home/Mi Home APP?
A: After deleting the device from the Xiaomi Home/Mi Home APP, open the battery cover at the bottom of the scale, press and hold the reset button for over 7 seconds, and then try connecting again.
6. Q: What to do if the Xiaomi Smart Scale S200 cannot be connected?
A: 1. Please check if you have found any devices in the Mi Home/Xiaomi Home APP. If not, please open the Mi Home/Xiaomi Home APP to add the device manually (the scale does not support searching for bound devices in [Settings] >> [Bluetooth]);
2. Please check if the Mi Home/Xiaomi Home APP has been updated to the latest version, and use the Mi Home/Xiaomi Home APP iOS 8.7.204/Android 8.7.703 or above (path: Mi Home/Xiaomi Home APP >> [Profile] >> [Additional settings] >> [About Mi Home/Xiaomi Home]);
3. Please check if your phone has Bluetooth and location services enabled. If it is not enabled, please enable it and try again;
4. Please check if the scale is connected to another phone. If so, please disconnect and try again;
5. Please check if the distance between your phone and the scale is too far. If so, please place your phone as close to the scale as possible and try again;
6. Please check if the power of the scale is sufficient. If the low battery level icon on the display screen lights up, it indicates the battery is low. Please replace the battery and try again;
7. Please check if the mobile system version meets the requirements. Only supports Android 8.0 or iOS 12.0 and above versions. If so, please try again with a different phone;
8. If all the above have been ruled out and the device still cannot be connected, please open the battery cover at the bottom of the scale, press and hold the reset button for 7 seconds to reset, and then try connecting again.
7. Q: Why cannot Bluetooth be connected after binding the Xiaomi Smart Scale S200?
A: 1. Please check if the Mi Home/Xiaomi Home APP has been updated to the latest version, and use the Mi Home/Xiaomi Home APP iOS 8.7.204/Android 8.7.703 or above (path: Mi Home/Xiaomi Home APP >> [Profile] >> [Additional settings] >> [About Mi Home/Xiaomi Home]);
2. Please open the Mi Home/Xiaomi Home APP to see if a pop-up message appears: "Configuration information synchronization failed, please restart the plugin". If so, please restart Bluetooth and try connecting to the scale again;
3. Please reset the device, reset the device, and then rebind it (before rebinding, you need to delete the bound device in the Mi Home/Xiaomi Home APP), otherwise you will not be able to connect.
Troubleshooting
1. Q: How to troubleshoot and solve issues such as crashes, black screens, scale jamming, and not turning on?
A: 1. Remove the battery and power it on again to check if it returns to normal;
2. If normal is not restored, it is recommended to rebind after reset;
3. If the issue has not been resolved, please provide feedback through the Help & Feedback section of the Mi Home/Xiaomi Home APP and contact the after-sales service center for assistance.
2. Q: Is it normal to hear the sound of the spring when pressing the foot of the Xiaomi Smart Scale S200?
A: This phenomenon is normal. There are four weighing sensors inside the Xiaomi Smart Scale S200, and there is a gap between the scale feet and the sensors to ensure accurate weighing. It is a normal phenomenon to have shaking sounds.
Questions related to zero calibration
1. Q: What does it mean that the Xiaomi Smart Scale S200 surface keeps rotating after the power is on?
A: To ensure weight accuracy, the scale will enter the zero tracking mode after each power-on. The device needs to be placed on hard and flat ground and can be used when the zero tracking display is 0.0kg.
2. Q: What to do if the Xiaomi Smart Scale S200 does not return to zero?
A: 1. Please check if the ground is hard and flat, as uneven ground can have residual effects;
2. To ensure the accuracy of weighing, the scale has a dynamic zero-tracking mechanism;
3. The scale will track zero when the balance screen stops, clear the weight on the scale surface, and return to the zero state;
4. During the use of the scale, if the scale is moved, the zero point will change. After the scale is placed on the ground, a small weight value will be primary on the display screen. At this time, you need to wait 5 seconds to clear the screen, then wake up the scale surface to display 0.0kg before using it.
Weighing related issues
1. Q: Why is it necessary to enter height when creating a profile for a pet?
A: The Mi Home/Xiaomi Home APP's account system does not currently differentiate between pets and humans. Therefore, when creating a profile for your pet (because fur babies are family too), you need to fill in the information as if for a person, including name, gender, birth date, height, and weight. This will not affect normal weight recording.
2. Q: What are the precautions for the Xiaomi Smart Scale S200 when weighing?
A: 1. Please ignore the results of the first weighing or the first weighing after moving the scale;
2. Avoid stepping on the edge of the scale to prevent tipping and falling;
3. Place the scale on a hard and flat floor for weighing;
4. For weighing small objects weighing less than 5kg, it is necessary to lightly step on or press the scale surface, wake up the scale body, and wait for the scale surface to display 0.0kg before measuring.
When there is a weight residual value on the empty scale. Please wait 5 seconds for the scale surface to rest, lightly step on it to wake up the display of 0.0kg, and then load the scale for measurement.
3. Q: Why cannot small objects be weighed sometimes on the Xiaomi Smart Scale S200?
A: The scale features an automatic zero-tracking and sleep mechanism.
To measure small objects, certain procedures need to be followed:
1. For objects weighing less than 5kg, lightly step on the scale for 2 seconds to wake it up. Wait for the display to show "0.0kg" before placing the small object for measurement. If the object is placed while the screen is off, the scale remains in sleep mode and will not weigh;
2. Certain actions can cause zero-tracking errors. For instance, if a small object is left on the scale when the screen turns off, it can result in a zero-tracking error. When the scale is awakened, it will fail to display a value or show a weight smaller than expected. To resolve this, remove any items from the scale, wait 5 seconds for the screen to turn off, and let the scale automatically reset to zero. Normal operation will then resume.
4. Q: What is the weighing range for small objects for the Xiaomi Smart Scale S200?
A: The function of weighing small objects is enabled by default, and the device can recognize small objects weighing between 0.1kg and 10kg. It only measures the weight and does not save it.
5. Q: What is the accuracy and division of weighing for the Xiaomi Smart Scale S200?
A: The Xiaomi Smart Scale S200 has a measurement accuracy error. The higher the weight, the greater the error.
The accuracy deviation it has is as follows:
100g ≤ m＜10kg, maximum error ± 0.05kg;
10kg ≤ m＜50kg, maximum error ± 0.1kg;
50kg ≤ m＜100kg, maximum error ± 0.2kg;
100kg ≤ m ≤ 150kg, maximum error ± 0.3kg.
Deviation within the range is considered normal measurement, please feel free to use it. Due to biased loading, there could be significant deviations in real-person measurement. You need to smoothly load the scale and maintain the center of gravity in the middle of the scale body to ensure that the correct value is obtained.
6. Q: What to do if the data for continuous weighing is different on the Xiaomi Smart Scale S200?
A: You can troubleshoot by following these steps:
1. Please place the scale on a hard and flat surface before re-weighing and measuring. Do not place on soft or uneven surfaces;
2. Check if the device casing is in contact with walls or other objects. If available, please keep the scale away from walls or objects;
3. Check if you move the body of the scale during use. After moving the scale, the zero point will change. After the scale is placed on the ground, a small weight value will be primary on the display screen. At this time, you need to wait for 5 seconds to clear the screen, then wake up the scale to display 0.0kg before using it;
4. Use the correct standing posture for weighing, keep your center at the center of the scale, and do not shake your body during the measurement process.
7. Q: How much weight fluctuation is normal for the human body in one day?
A: The normal daily weight fluctuation of a person is about 1-3kg, which is within the normal range.
Because everyone's daily dietary composition is different, the amount of food they eat is not very constant, and the amount of water they drink and the amount of exercise they exercise have a certain impact on their weight. It is best to set a fixed time every day when weighing, which can be after using the toilet in the morning, before meals, or at night. In short, it is necessary to set a fixed time for comparability.
Please fully understand the daily weight fluctuations. If the weight continues to decline, for example, if the weight drops more than 10% of the original weight every month, please pay attention to whether there are pathological factors. In addition to deliberate weight loss, please pay attention to whether there are diabetes, hyperthyroidism, tuberculosis, tumors, and gastrointestinal diseases that can lead to weight loss.
Pattern related issues
1. Q: How to use the visitor measurement function of the Xiaomi Smart Scale S200?
A: Open the Mi Home/Xiaomi Home APP and connect to the scale, select Xiaomi Smart Scale S200 >> [Visitor measurement]. Enter the visitor's personal information according to the page prompts, tap [Measurement], and after the measurement is completed, the visitor's body composition measurement report will be displayed.
Note:
Measurement data in visitor weighing mode will not be saved.
2. Q: How to set the unit of the Xiaomi Smart Scale S200?
A; The default unit of the scale is "kg". Please open the Mi Home/Xiaomi Home APP and connect to the scale, select Xiaomi Smart Scale S200 >> [Settings] at the upper right corner >> tap [Unit settings] to modify it.
3. Q: How to use the balance testing function on the Xiaomi Smart Scale S200?
A: Open the Mi Home/Xiaomi Home APP and connect to the scale, select Xiaomi Smart Scale S200 >> [Balance testing]. Follow the prompts to stand on one foot and weigh. After weighing, and starting timing, the APP and device will display the standing time and test results.
Note:
1. Please stand in the middle of the scale during measurement. Before feeling out of balance, be sure to open your eyes and stand on both feet;
2. Unsuitable population: Pregnant women, elderly and individuals with poor balance like abnormal vestibular function in the brain.
Measurement
1. Q: How does the Xiaomi Smart Scale S200 identify users?
A: After device binding, the scale end will save user information. Later measurements will match users based on weight differences (the system will identify users with weight differences within 2kg as the same user). And synchronize measurement data.
2. Q: Can two people with similar weights be recognized by the Xiaomi Smart Scale S200?
A: 1. Persons with a weight difference in the range of ± 2kg cannot recognize it;
2. It is recommended to use the Share device function of the account and share it with another person. When using it, keep the Bluetooth connection to measure. When offline, the scale side cannot recognize the only user.
3. Q: How is pending data generated for the Xiaomi Smart Scale S200?
A: 1. When the scale measures the weight, it is identified with the last weight record of the existing user in the scale end or APP to determine whether it is within the range of ± 2kg;
2. If a unique user is identified, this data will be attributed to this account;
3. If the user is not recognized or multiple users are recognized, the data will be judged as unclaimed data and stored in the scale or the APP. During the next connection with the APP, users can assign the data to the correct profile from the unclaimed data library;
4. After claiming the data, the APP will assign the data to the corresponding date according to the time. To query, you need to check the claimed data in all the data.
4. Q: How much data can the Xiaomi Smart Scale S200 provide?
A: 1. Adults (18-under 80 years old): Four comprehensive metrics: Weight, BMI, Weight control, and Standard weight.
2. Minors (6–17 years old): Only weight and BMI, with BMI lacking a rating and excluding Standard weight and Weight control.
3. Children under 6 years old: Only weight.
4. Seniors over 80 years old: Only weight.
5. Q: What do the four comprehensive metrics mean on the Xiaomi Smart Scale S200?
A: The meanings of the four comprehensive metrics are as follows:
Device sharing
1. Q: How to share the Xiaomi Smart Scale S200 with others?
A: 1. Open the Mi Home/Xiaomi Home APP and connect the device, select Xiaomi Smart Scale S200 >> tap [Settings] at the upper right corner >> [Share device] >> Xiaomi account (Phone) >> enter the Xiaomi account >> [OK]. The primary user can share the device with 5 Xiaomi accounts as sharing users;
2. The device can only be connected to one account at the same time via Bluetooth. If the primary account is connected, the shared account cannot be connected, and vice versa. You can disconnect the currently connected account Bluetooth to keep the device in a pending connection state. At this time, other accounts can be connected;
3. After the primary account initiates Share device successfully, the shared account will receive a confirmation pop-up window in the Mi Home/Xiaomi Home APP, please follow the instructions to bind;
4. If there is no pop-up confirmation, please try multiple operations on the primary account.
Note:
Please ensure that the primary account and shared account use the latest version of the Mi Home/Xiaomi Home APP: Android APP version 8.0 or above, iOS APP version 12.0 or above.
2. Q: What is "master account", "family member" and "shared account" respectively?
A: 1. Master account: The first user to bind the device is the master account. The master account supports all functions of the scale (binding, deleting devices, managing family members, device sharing, firmware upgrade, modifying units, etc.);
2. Shared account: The primary account shares the device with 5 millet accounts as shared accounts;
3. Family members: sub-accounts created under the primary or shared account, also support all body composition measurements.
Note:
1. Six accounts can be bound to use the device together, and 30 family accounts can be created, totaling 36 users;
2. The primary and shared account (Xiaomi account ID) only supports age information filling is 14 years old and above, the age filling of family users is not limited, and the age range supported by the fat measurement algorithm is 6-80 years old.
3. Q: How to share the Xiaomi Smart Scale S200 with multiple people?
A: 1. When it is necessary to measure and record physical data for a long time, it can be shared with other Xiaomi account users through the Share device function on the Mi Home/Xiaomi Home APP device page;
2. When visitors need to measure, they can use Visitor measurement in the Mi Home/Xiaomi Home APP, and the data is not saved;
3. The Xiaomi Smart Scale S200 can bind 1 Xiaomi account as the primary account, and the primary account can be bound to 5 Xiaomi accounts through the Share device function. You can add 5 home users under both primary and shared users.
4. Q: What to do if not receive the "Share device" message pop-up window?
A: 1. It is recommended to try to restart the Mi Home/Xiaomi Home APP first to see if you can receive the "Device share" push notification;
2. Please update the Mi Home/Xiaomi Home APP to the latest version: Android 8.0 or iOS 12.0 and above. After the update, check whether you can receive the "Share device" push notification. If not, please re-initiate the sharing from the primary account.
5. Q: What to do if the Xiaomi Smart Scale S200 fails to bind after sharing the device?
A: 1. Check whether the Bluetooth icon on the scale is always on. If it is always on, please turn off the Bluetooth of the mobile phone in the primary account and disconnect the connection between the mobile phone and the scale;
2. The device can only be connected to one account at a time via Bluetooth. When the primary account is connected. The shared account cannot be connected, and vice versa. You can disconnect the currently connected Bluetooth account to keep the device in a paired state. Other accounts can be connected at this time.
Add member
1. Q: How to add/delete members of the Xiaomi Smart Scale S200?
A: The primary account and shared account support adding/deleting members.
Open the Mi Home/Xiaomi Home APP >> Xiaomi Smart Scale S200 >> [Settings] at the upper right corner >> [User management] >> select members >> [Delete].
1. After tapping [Add member], fill in the member name according to the page prompt and save it. In addition to the above pages, you can also create a member according to the page prompt when the primary user weighs it;
2. Select the members to be deleted, and tap the [Delete] icon to delete the selected members and data. The deleted data cannot be recovered, please be careful;
During the measurement process, the APP prompts to select users and can add members by themselves.
When the scale is connected to the APP, after the user is measured on the scale, if the unfamiliar weight is identified (i.e. the weight in the user list is outside ± 2kg), the APP will pop up a pop-up window to select the user and tap [Add] to create a member according to the page prompt.
2. Q: Is the user list synchronized with the Mi Fitness APP?
A: We attach great importance to your personal information and privacy protection. After you agree to the privacy policy of the Xiaomi Smart Scale S200, we will associate the user list and user information of the current Xiaomi account in the Mi Fitness APP and import them into the Mi Home/Xiaomi Home APP. User information is only used for the body data measurement service of the scale, and some measurement data are related to user information.
Modifying user information in any end APP, Mi Home/Xiaomi Home APP and Mi Fitness APP will keep pace.
Note:
The user measurement data is not synchronized with Mi Fitness, only the user list is synchronized with Mi Fitness.
3. Q: Will the weighing data be synchronized with the Mi Fitness APP?
A: The Xiaomi Smart Scale S200 currently does not support synchronous weighing data to the Mi Fitness APP, only your information on the Mi Home/Xiaomi Home APP and Mi Fitness APP will remain synchronized.
4. Q: Why does it keep popping up to delete the user?
A: It could be that the number of users that the current device can create exceeds the upper limit.
1. Open the Mi Home/Xiaomi Home APP >> Xiaomi Smart Scale S200 >> [Settings] at the upper right corner >> [User management], delete the members of the scale that are not commonly used;
2. Open the Mi Home/Xiaomi Home APP >> Xiaomi Smart Scale S200 >> [Settings] at the upper right corner >> [Share device] >> delete the infrequent sharing users on the page of the selected device.
Bluetooth Gateway
1. Q: What is a Bluetooth gateway?
A: Gateway is a product that assists the networking of smart home devices. All devices in smart homes need to be connected to the Internet. Wi-Fi is a common connection method, but not all devices are suitable for Wi-Fi connection. Some other connection methods are needed to solve the problems or needs of Wi-Fi interference, low power consumption and group control of devices.
2. Q: How to connect the Xiaomi Smart Scale S200 to the gateway?
A: After the scale is successfully added to the Mi Home/Xiaomi Home APP, it will automatically connect to the gateway device under the account. After the scale is connected to the gateway, in the scenario where the APP is not opened, you stand on the scale for measurement, and the measurement data will be uploaded to the server through the gateway, so that the measurement data can be viewed in the Mi Home/Xiaomi Home APP.
1. Gateway that supports access: You can query detailed information in the Mi Home/Xiaomi Home APP >> [Profile] >> [Hubs & gateways];
2. Ensure the gateway device is bound to the Mi Home/Xiaomi Home APP and upgraded to the latest firmware version;
3. Data uploaded through the gateway will be delayed by 1-10 minutes, depending on the network environment.
3. Q: What are the differences between Bluetooth connection and Gateway connection?
A: The APP will prioritize displaying the Bluetooth connection status between the phone and the scale at the top of the homepage.
Features such as online measurement, weighing with baby mode, balance mode, and visitor measurement mode are only supported when using Bluetooth connection. Bluetooth gateway only supports offline measurement and syncing measurement data to the APP. If there is a gateway at home, the scale will automatically connect to it. If there is no gateway, it does not affect the use of the scale.
4. Q: How to distinguish whether Bluetooth connection or Bluetooth gateway is connected?
A: To check if the Bluetooth connection is active: Open the Mi Home/Xiaomi Home APP and check the connection status of the phone's Bluetooth and the scale's Bluetooth at the top of the homepage.
1. Disconnected: This means neither the Bluetooth connection nor Bluetooth Gateway is connected;
2. Connecting: This indicates that the Bluetooth connection is not connected, and it is trying to connect;
3. Connected to Phone: This means the phone's Bluetooth and the scale's Bluetooth are successfully connected.
To check if the Bluetooth gateway connection is active: Open the Mi Home/Xiaomi Home APP. If "Bluetooth mesh gateway connected" is displayed at the top of the homepage, it means that the Bluetooth gateway is connected, but the Bluetooth connection is not connected.
If the homepage has a prompt "Bluetooth mesh gateway not connected", it means that the gateway is not connected.
Open the Mi Home/Xiaomi Home APP, tap [Settings] at the upper right corner >> [Bluetooth mesh gateway]. If it shows Not connected, the gateway is not connected, otherwise the gateway is connected.
5. Q: Why is there no scale in the gateway sub-device?
A: 1. Please place the scale next to the gateway device, not more than 10 meters apart;
2. Please check whether the gateway is on and online and whether the gateway device has been upgraded to the latest firmware version;
3. Please check whether the gateway is bound to the same Xiaomi account with the Xiaomi Smart Scale S200;
4. Try to restart the gateway, unplug the power plug of the gateway and plug it back in.
6. Q: What to do if some data is not uploaded when connected to the gateway?
A: 1. If the data is not uploaded successfully through the gateway, the measurement data will be stored in the scale first;
2. You can connect to the scale by opening the Mi Home/Xiaomi Home APP, and the scale will automatically synchronize the data in the scale to the Mi Home/Xiaomi Home APP;
3. After the initial binding, use the gateway to synchronize data. Due to the network, the first weighing data can not be synchronized. You can open the Mi Home/Xiaomi Home APP to connect to the scale and automatically synchronize the first data to the Mi Home/Xiaomi Home APP;
4. Due to the design of the gateway, if the gateway is powered off, the gateway online status on the homepage of the scale plug-in will be delayed for 144 minutes before updating to the gateway offline status. During this period, the measurement data cannot be uploaded through the gateway and can only be used through Bluetooth connection.
Firmware update
1. Q: How to update the firmware of the Xiaomi Smart Scale S200?
A: Open the Mi Home/Xiaomi Home APP >> [Settings] at the upper right corner >> [Firmware update], if you find a new version, you can update the firmware, and the server level will push the upgrade package to the device, and the device will automatically upgrade and restart after receiving the upgrade package. When the body fat monitor displays "0.0kg". It means the upgrade is complete.
Note:
1. Update the device firmware, only for the primary user;
2. Before you update, make sure the device is connected normally and that the low battery icon is not displayed;
3. During the update process, please do not measure on the scale, remove the battery or quit the Mi Home/Xiaomi Home APP.
2. Q: What to do if the Xiaomi Smart Scale S200 fails to upgrade?
A: Please check and confirm the following:
1. Ensure normal connection
(1). During the upgrade process, the scale needs to be connected to the mobile phone;
(2). Please ensure that the APP is running at the front desk and the mobile phone screen is always on;
(3). If the APP is cleared by the background of the mobile phone, please open the Mi Home/Xiaomi Home APP, reconnect with the scale, and upgrade again;
(4). Please do not measure or press the scale during the upgrade process.
2. Check the power of the scale
When upgrading, ensure the scale has sufficient power.
3. Q: How to reset the Xiaomi Smart Scale S200 to factory settings?
A: Open the battery cover on the back of the device and press the reset button for 7 seconds. When "0.0kg" is displayed after all the LEDs are lit, the factory settings will be restored.
Note:
1. Restore the factory settings to delete your data and device binding relationship on the device side. The data that the device is not synchronized to the APP will be cleared. Please operate carefully;
2. The Delete device function in the Mi Home/Xiaomi Home APP can only be unbound from the device in the cloud, and the device itself needs to be reset before it can be discovered and bound.
4. Q: What to do if the Xiaomi Smart Scale S200 turns around and does not turn on?
A: 1. Remove the battery and reinstall it to check whether the scale is back to normal;
2. If it does not return to normal, it is recommended to bind the scale again after returning to factory settings;
3. If the problem can not be solved, please submit feedback in the Mi Home/Xiaomi Home APP >> [Profile] >> [Help & Feedback], or contact after-sales personnel for processing.
Data View
1. Q: How to check the weight data of the Xiaomi Smart Scale S200?
A: 1. The primary user, home user data query:
Open the Mi Home/Xiaomi Home APP, and tap the Xiaomi Smart Scale S200 >> select the corresponding account >> [View report]. You can view the latest measurement data of the current user. Select [History] to view the reports.
Note:
The users who hold babies and weigh belong to family users.
2. Q: How to download the measurement report?
A: Open the Mi Home/Xiaomi Home APP >> [View report] >> tap [Share] at the upper right corner.
3. Q: How to delete measurement records and data of the Xiaomi Smart Scale S200?
A: Open the Mi Home/Xiaomi Home APP >> select Xiaomi Smart Scale S200 >> [History] >> [All records] >> [Edit] at the upper right corner >> select the record to be deleted, and tap [Delete] at the bottom to delete the data.
4. Q: How many pieces of measurement data can be kept on the Xiaomi Smart Scale S200?
A: 1. The scale can store up to 160 sets. When offline measurement, the data is stored on the scale. After the mobile phone is connected to the device, the data is synchronized to the APP;
2. After the data exceeds 160 sets, it will be covered from the earliest data. For example, based on the calculation of measuring three times a day, the complete measurement data can be stored for about 20 days, and the duration of offline measurement should preferably not exceed 20 days.
5. Q: How does the measurement data on the Xiaomi Smart Scale S200 synchronize with Apple Health?
A: 1. How to turn it on: Open [Settings] on the phone >> [Health] >> [Data Access & Devices] >> Mi Home/Xiaomi Home APP, turn on the permission of Weight, Body Fat Rate, Height Body Fat Index. If the permission is not turned on, the data cannot be synchronized;
2. After opening, the newly measured data of the user will be automatically synchronized to Apple Health, and only the data of the current Xiaomi primary account will be synchronized.
Note:
Support data synchronization to Apple Health: weight, body fat rate, height and body mass index data. This function needs to update the Mi Home/Xiaomi Home APP to the latest version before it can be used normally (iOS: Mi Home/Xiaomi Home version 8.7 and above).
6. Q: Why can the data of the previous scale be checked on the Xiaomi Smart Scale S200?
A: Because the historical measurement data is stored under the current account in the cloud, it will not be affected by the binding/unbinding of the scale. If you have bound the Xiaomi Smart Scale S200 in the APP, which supports viewing the historical measurement data in the newly bound same scale.
7. Q: Why does the measurement data not synchronize when the Mi Home/Xiaomi Home APP shows that Bluetooth is connected?
A: The Mi Home/Xiaomi Home APP version could be outdated. Please reinstall the latest version from the application store and try again.
A: The meanings of the four comprehensive metrics are as follows:
| NO. | Data name | Data description |
| 1 | Weight | Body weight refers to the total sum of all components that make up the human body. |
| 2 | BMI (Body Mass Index) | BMI (Body Mass Index) reflects the relationship between body weight (kg) and the square of height (m). It is closely related to body fat content and serves as an important indicator of physical fitness. Internationally, it is commonly used as a standard to measure the degree of leanness or obesity in individuals. |
| 3 | Weight control | Weight control amount = Standard weight reference value - Current weight (for reference only). |
| 4 | Standard weight | The standard weight reference value is calculated using the Standard Body Weight (SBW) formula. It represents the ideal weight for different heights and serves as a target for weight management goals. |
Device sharing
1. Q: How to share the Xiaomi Smart Scale S200 with others?
A: 1. Open the Mi Home/Xiaomi Home APP and connect the device, select Xiaomi Smart Scale S200 >> tap [Settings] at the upper right corner >> [Share device] >> Xiaomi account (Phone) >> enter the Xiaomi account >> [OK]. The primary user can share the device with 5 Xiaomi accounts as sharing users;
2. The device can only be connected to one account at the same time via Bluetooth. If the primary account is connected, the shared account cannot be connected, and vice versa. You can disconnect the currently connected account Bluetooth to keep the device in a pending connection state. At this time, other accounts can be connected;
3. After the primary account initiates Share device successfully, the shared account will receive a confirmation pop-up window in the Mi Home/Xiaomi Home APP, please follow the instructions to bind;
4. If there is no pop-up confirmation, please try multiple operations on the primary account.
Note:
Please ensure that the primary account and shared account use the latest version of the Mi Home/Xiaomi Home APP: Android APP version 8.0 or above, iOS APP version 12.0 or above.
2. Q: What is "master account", "family member" and "shared account" respectively?
A: 1. Master account: The first user to bind the device is the master account. The master account supports all functions of the scale (binding, deleting devices, managing family members, device sharing, firmware upgrade, modifying units, etc.);
2. Shared account: The primary account shares the device with 5 millet accounts as shared accounts;
3. Family members: sub-accounts created under the primary or shared account, also support all body composition measurements.
Note:
1. Six accounts can be bound to use the device together, and 30 family accounts can be created, totaling 36 users;
2. The primary and shared account (Xiaomi account ID) only supports age information filling is 14 years old and above, the age filling of family users is not limited, and the age range supported by the fat measurement algorithm is 6-80 years old.
3. Q: How to share the Xiaomi Smart Scale S200 with multiple people?
A: 1. When it is necessary to measure and record physical data for a long time, it can be shared with other Xiaomi account users through the Share device function on the Mi Home/Xiaomi Home APP device page;
2. When visitors need to measure, they can use Visitor measurement in the Mi Home/Xiaomi Home APP, and the data is not saved;
3. The Xiaomi Smart Scale S200 can bind 1 Xiaomi account as the primary account, and the primary account can be bound to 5 Xiaomi accounts through the Share device function. You can add 5 home users under both primary and shared users.
4. Q: What to do if not receive the "Share device" message pop-up window?
A: 1. It is recommended to try to restart the Mi Home/Xiaomi Home APP first to see if you can receive the "Device share" push notification;
2. Please update the Mi Home/Xiaomi Home APP to the latest version: Android 8.0 or iOS 12.0 and above. After the update, check whether you can receive the "Share device" push notification. If not, please re-initiate the sharing from the primary account.
5. Q: What to do if the Xiaomi Smart Scale S200 fails to bind after sharing the device?
A: 1. Check whether the Bluetooth icon on the scale is always on. If it is always on, please turn off the Bluetooth of the mobile phone in the primary account and disconnect the connection between the mobile phone and the scale;
2. The device can only be connected to one account at a time via Bluetooth. When the primary account is connected. The shared account cannot be connected, and vice versa. You can disconnect the currently connected Bluetooth account to keep the device in a paired state. Other accounts can be connected at this time.
Add member
1. Q: How to add/delete members of the Xiaomi Smart Scale S200?
A: The primary account and shared account support adding/deleting members.
Open the Mi Home/Xiaomi Home APP >> Xiaomi Smart Scale S200 >> [Settings] at the upper right corner >> [User management] >> select members >> [Delete].
1. After tapping [Add member], fill in the member name according to the page prompt and save it. In addition to the above pages, you can also create a member according to the page prompt when the primary user weighs it;
2. Select the members to be deleted, and tap the [Delete] icon to delete the selected members and data. The deleted data cannot be recovered, please be careful;
During the measurement process, the APP prompts to select users and can add members by themselves.
When the scale is connected to the APP, after the user is measured on the scale, if the unfamiliar weight is identified (i.e. the weight in the user list is outside ± 2kg), the APP will pop up a pop-up window to select the user and tap [Add] to create a member according to the page prompt.
2. Q: Is the user list synchronized with the Mi Fitness APP?
A: We attach great importance to your personal information and privacy protection. After you agree to the privacy policy of the Xiaomi Smart Scale S200, we will associate the user list and user information of the current Xiaomi account in the Mi Fitness APP and import them into the Mi Home/Xiaomi Home APP. User information is only used for the body data measurement service of the scale, and some measurement data are related to user information.
Modifying user information in any end APP, Mi Home/Xiaomi Home APP and Mi Fitness APP will keep pace.
Note:
The user measurement data is not synchronized with Mi Fitness, only the user list is synchronized with Mi Fitness.
3. Q: Will the weighing data be synchronized with the Mi Fitness APP?
A: The Xiaomi Smart Scale S200 currently does not support synchronous weighing data to the Mi Fitness APP, only your information on the Mi Home/Xiaomi Home APP and Mi Fitness APP will remain synchronized.
4. Q: Why does it keep popping up to delete the user?
A: It could be that the number of users that the current device can create exceeds the upper limit.
1. Open the Mi Home/Xiaomi Home APP >> Xiaomi Smart Scale S200 >> [Settings] at the upper right corner >> [User management], delete the members of the scale that are not commonly used;
2. Open the Mi Home/Xiaomi Home APP >> Xiaomi Smart Scale S200 >> [Settings] at the upper right corner >> [Share device] >> delete the infrequent sharing users on the page of the selected device.
Bluetooth Gateway
1. Q: What is a Bluetooth gateway?
A: Gateway is a product that assists the networking of smart home devices. All devices in smart homes need to be connected to the Internet. Wi-Fi is a common connection method, but not all devices are suitable for Wi-Fi connection. Some other connection methods are needed to solve the problems or needs of Wi-Fi interference, low power consumption and group control of devices.
2. Q: How to connect the Xiaomi Smart Scale S200 to the gateway?
A: After the scale is successfully added to the Mi Home/Xiaomi Home APP, it will automatically connect to the gateway device under the account. After the scale is connected to the gateway, in the scenario where the APP is not opened, you stand on the scale for measurement, and the measurement data will be uploaded to the server through the gateway, so that the measurement data can be viewed in the Mi Home/Xiaomi Home APP.
1. Gateway that supports access: You can query detailed information in the Mi Home/Xiaomi Home APP >> [Profile] >> [Hubs & gateways];
2. Ensure the gateway device is bound to the Mi Home/Xiaomi Home APP and upgraded to the latest firmware version;
3. Data uploaded through the gateway will be delayed by 1-10 minutes, depending on the network environment.
3. Q: What are the differences between Bluetooth connection and Gateway connection?
A: The APP will prioritize displaying the Bluetooth connection status between the phone and the scale at the top of the homepage.
Features such as online measurement, weighing with baby mode, balance mode, and visitor measurement mode are only supported when using Bluetooth connection. Bluetooth gateway only supports offline measurement and syncing measurement data to the APP. If there is a gateway at home, the scale will automatically connect to it. If there is no gateway, it does not affect the use of the scale.
4. Q: How to distinguish whether Bluetooth connection or Bluetooth gateway is connected?
A: To check if the Bluetooth connection is active: Open the Mi Home/Xiaomi Home APP and check the connection status of the phone's Bluetooth and the scale's Bluetooth at the top of the homepage.
1. Disconnected: This means neither the Bluetooth connection nor Bluetooth Gateway is connected;
2. Connecting: This indicates that the Bluetooth connection is not connected, and it is trying to connect;
3. Connected to Phone: This means the phone's Bluetooth and the scale's Bluetooth are successfully connected.
To check if the Bluetooth gateway connection is active: Open the Mi Home/Xiaomi Home APP. If "Bluetooth mesh gateway connected" is displayed at the top of the homepage, it means that the Bluetooth gateway is connected, but the Bluetooth connection is not connected.
If the homepage has a prompt "Bluetooth mesh gateway not connected", it means that the gateway is not connected.
Open the Mi Home/Xiaomi Home APP, tap [Settings] at the upper right corner >> [Bluetooth mesh gateway]. If it shows Not connected, the gateway is not connected, otherwise the gateway is connected.
5. Q: Why is there no scale in the gateway sub-device?
A: 1. Please place the scale next to the gateway device, not more than 10 meters apart;
2. Please check whether the gateway is on and online and whether the gateway device has been upgraded to the latest firmware version;
3. Please check whether the gateway is bound to the same Xiaomi account with the Xiaomi Smart Scale S200;
4. Try to restart the gateway, unplug the power plug of the gateway and plug it back in.
6. Q: What to do if some data is not uploaded when connected to the gateway?
A: 1. If the data is not uploaded successfully through the gateway, the measurement data will be stored in the scale first;
2. You can connect to the scale by opening the Mi Home/Xiaomi Home APP, and the scale will automatically synchronize the data in the scale to the Mi Home/Xiaomi Home APP;
3. After the initial binding, use the gateway to synchronize data. Due to the network, the first weighing data can not be synchronized. You can open the Mi Home/Xiaomi Home APP to connect to the scale and automatically synchronize the first data to the Mi Home/Xiaomi Home APP;
4. Due to the design of the gateway, if the gateway is powered off, the gateway online status on the homepage of the scale plug-in will be delayed for 144 minutes before updating to the gateway offline status. During this period, the measurement data cannot be uploaded through the gateway and can only be used through Bluetooth connection.
Firmware update
1. Q: How to update the firmware of the Xiaomi Smart Scale S200?
A: Open the Mi Home/Xiaomi Home APP >> [Settings] at the upper right corner >> [Firmware update], if you find a new version, you can update the firmware, and the server level will push the upgrade package to the device, and the device will automatically upgrade and restart after receiving the upgrade package. When the body fat monitor displays "0.0kg". It means the upgrade is complete.
Note:
1. Update the device firmware, only for the primary user;
2. Before you update, make sure the device is connected normally and that the low battery icon is not displayed;
3. During the update process, please do not measure on the scale, remove the battery or quit the Mi Home/Xiaomi Home APP.
2. Q: What to do if the Xiaomi Smart Scale S200 fails to upgrade?
A: Please check and confirm the following:
1. Ensure normal connection
(1). During the upgrade process, the scale needs to be connected to the mobile phone;
(2). Please ensure that the APP is running at the front desk and the mobile phone screen is always on;
(3). If the APP is cleared by the background of the mobile phone, please open the Mi Home/Xiaomi Home APP, reconnect with the scale, and upgrade again;
(4). Please do not measure or press the scale during the upgrade process.
2. Check the power of the scale
When upgrading, ensure the scale has sufficient power.
3. Q: How to reset the Xiaomi Smart Scale S200 to factory settings?
A: Open the battery cover on the back of the device and press the reset button for 7 seconds. When "0.0kg" is displayed after all the LEDs are lit, the factory settings will be restored.
Note:
1. Restore the factory settings to delete your data and device binding relationship on the device side. The data that the device is not synchronized to the APP will be cleared. Please operate carefully;
2. The Delete device function in the Mi Home/Xiaomi Home APP can only be unbound from the device in the cloud, and the device itself needs to be reset before it can be discovered and bound.
4. Q: What to do if the Xiaomi Smart Scale S200 turns around and does not turn on?
A: 1. Remove the battery and reinstall it to check whether the scale is back to normal;
2. If it does not return to normal, it is recommended to bind the scale again after returning to factory settings;
3. If the problem can not be solved, please submit feedback in the Mi Home/Xiaomi Home APP >> [Profile] >> [Help & Feedback], or contact after-sales personnel for processing.
Data View
1. Q: How to check the weight data of the Xiaomi Smart Scale S200?
A: 1. The primary user, home user data query:
Open the Mi Home/Xiaomi Home APP, and tap the Xiaomi Smart Scale S200 >> select the corresponding account >> [View report]. You can view the latest measurement data of the current user. Select [History] to view the reports.
Note:
The users who hold babies and weigh belong to family users.
2. Q: How to download the measurement report?
A: Open the Mi Home/Xiaomi Home APP >> [View report] >> tap [Share] at the upper right corner.
3. Q: How to delete measurement records and data of the Xiaomi Smart Scale S200?
A: Open the Mi Home/Xiaomi Home APP >> select Xiaomi Smart Scale S200 >> [History] >> [All records] >> [Edit] at the upper right corner >> select the record to be deleted, and tap [Delete] at the bottom to delete the data.
4. Q: How many pieces of measurement data can be kept on the Xiaomi Smart Scale S200?
A: 1. The scale can store up to 160 sets. When offline measurement, the data is stored on the scale. After the mobile phone is connected to the device, the data is synchronized to the APP;
2. After the data exceeds 160 sets, it will be covered from the earliest data. For example, based on the calculation of measuring three times a day, the complete measurement data can be stored for about 20 days, and the duration of offline measurement should preferably not exceed 20 days.
5. Q: How does the measurement data on the Xiaomi Smart Scale S200 synchronize with Apple Health?
A: 1. How to turn it on: Open [Settings] on the phone >> [Health] >> [Data Access & Devices] >> Mi Home/Xiaomi Home APP, turn on the permission of Weight, Body Fat Rate, Height Body Fat Index. If the permission is not turned on, the data cannot be synchronized;
2. After opening, the newly measured data of the user will be automatically synchronized to Apple Health, and only the data of the current Xiaomi primary account will be synchronized.
Note:
Support data synchronization to Apple Health: weight, body fat rate, height and body mass index data. This function needs to update the Mi Home/Xiaomi Home APP to the latest version before it can be used normally (iOS: Mi Home/Xiaomi Home version 8.7 and above).
6. Q: Why can the data of the previous scale be checked on the Xiaomi Smart Scale S200?
A: Because the historical measurement data is stored under the current account in the cloud, it will not be affected by the binding/unbinding of the scale. If you have bound the Xiaomi Smart Scale S200 in the APP, which supports viewing the historical measurement data in the newly bound same scale.
7. Q: Why does the measurement data not synchronize when the Mi Home/Xiaomi Home APP shows that Bluetooth is connected?
A: The Mi Home/Xiaomi Home APP version could be outdated. Please reinstall the latest version from the application store and try again.
Does it help?
Yes
No