Xiaomi Massage Gun 2 FAQ

Product overview
1. Q: What is massage gun? 
A: Massage gun, short for myofascial relaxation massage gun, is also known as a deep tissue vibration massager or muscle relaxer. It uses high-frequency vibration force to massage muscles in various parts of the body and sends instant, high-frequency pressure vibrations deep into the muscles to achieve the effects of rapid muscle relaxation, soothing soreness, and promoting blood circulation. Fascia guns are used for pre-exercise muscle activation, sports rehabilitation, and improving body flexibility. They can improve body movement efficiency and speed up recovery.

2. Q: What are the selling points of the Xiaomi Massage Gun 2? 
A: The selling points of the Xiaomi Massage Gun 2 are listed below:
1. With 25kg-strong force and an amplitude of up to 10mm for a deep tissue massage, the massage gun reaches deep into muscles to reduce tension;
2. 2 smart modes and 3 levels make you relaxed. The mode selection adapts to your needs, with the easier switch of the double press. Each mode has 3 intensity levels. The fixed-frequency sports mode delivers constant pulses at a regular speed and is ideal for use before and after exercise for quick recovery. The variable frequency massage mode alternates between high and low speed, mimicking traditional massage techniques, and is ideal for daily use for relaxation and tension relief;
3. Circular intensity display indicator creates a more scientific and efficient approach to massage. The indicator light changes and provides instant feedback according to the massage intensity. This prevents ineffective or excessive pressure, which could cause injury. No light means low intensity. White light means medium intensity. Red light means high intensity;
4. With a smart memory for ease of use anytime, the Xiaomi Massage Gun 2 will remember the last mode and intensity level used and default to them when powered on, without repeated adjustment, which is more convenient;
5. Featuring a 2450mAh lithium battery which provides a maximum battery life of 30 days on a full charge. With the material silicone reducing noise and providing cushioning and an invisible heat dissipation structure, you will have a better use experience. The massage gun has a Type-C charging port, which makes charging more convenient.

3. Q: What effects does the Xiaomi Massage Gun 2 have on muscles? 
A: After exercise, the stiffness, hardness, tightness and soreness of human muscles often last for several days. This adverse reaction not only affects normal life and work but also prevents people from persisting in exercise. The high-frequency vibration impact of the massage gun can loosen the contracted and adhered fascia, help relieve the adverse reactions of muscles, and prevent fascia damage caused by excessive exercise. Using it immediately after exercise can help eliminate lactic acid, relieve muscle soreness, and make it easier to continue exercising.

Function and use
1. Q: What is the product overview of the Xiaomi Massage Gun 2? 
A: The net weight of the Xiaomi Massage Gun 2 is approximately 815g (without massage head), and the dimensions are 145 × 20 × 64mm.
The product overview of the Xiaomi Massage Gun 2 is listed below:

There is a Level/Battery Level Indicator, a Smart-speed Massage Mode Indicator, a Charging Port, a Charging Indicator, a Fixed-speed Exercise Mode Indicator, a Function Button, a Pressure Sensor Indicator, a Cooling Vent and a Massage Head Port.

2. Q: What are the package contents of the Xiaomi Massage Gun 2? 
A: The package contents of the Xiaomi Massage Gun 2 are listed below:

There is a Xiaomi Massage Gun 2, a Storage Bag, a Charging Cable, a Power Adapter, a Round Head, a U-shaped Head, a Flat Head, a User Manual and a Warranty Notice.
Note:
1. Contents in the package will differ across different regions;
2. It is recommended that you use the standard power adapter. The supported rated output of the power adapter is 5V/2A.

3. Q: What is the massage head introduction of the Xiaomi Massage Gun 2? 
A: The massage head introduction of the Xiaomi Massage Gun 2 is listed below:
1. Round head: Suitable for large muscle groups such as shoulders, back, arms, buttocks, thighs, and calves. The material is silicone;
2. U-shaped head: Suitable for the lower back, both sides of the spine and, calves. The material is silicone;
3. Flat head: Suitable for each muscle part. The material is plastic.


4. Q: How to install the massage head on the Xiaomi Massage Gun 2? 
A: To install the massage head on the Xiaomi Massage Gun 2, please refer to the following details:

1. Install an appropriate massage head for the desired type of massage;
2. When installing the message head, push the message head base into the muzzle of the massage gun with force, ensuring the line on the head is flush with the muzzle.
Note:
The red line in the figure is the schematic line for installation, while it is a glossy surface on the actual product.

5. Q: What is the level introduction of the Xiaomi Massage Gun 2? 
A: The Xiaomi Massage Gun 2 supports 3 fixed frequency and 3 variable frequency levels, satisfying different massage needs. You can select different levels according to your skin tolerance. It is recommended that you select level 1 initially and adjust the level to your needs.

6. Q: How to use the buttons of the Xiaomi Massage Gun 2? 
A: To use the buttons of the Xiaomi Massage Gun 2, please refer to the following details:
1. Turning on: Press and hold the power button for 2 seconds. The level and mode indicators light up, indicating the massage gun is turned on;
2. Turning off: Press and hold the power button for 2 seconds. The massage gun stops working and the level indicator goes off, indicating the massage gun is turned off. By default, the massage gun is automatically turned off after a single continuous operation of 10 minutes;
3. Adjusting level: When it is turned on, press the power button to cycle through level 1, level 2 and level 3. The level indicators correspond to level 1, level 2 and level 3 from left to right respectively;
4. Switching modes: When the massage gun is turned on, press the function button to cycle between the fixed-speed mode and the smart-speed mode, and the corresponding mode indicator will remain white;
5. Restarting after block & stop: If excessive pressure is applied, stall protection will be triggered, and the massage gun will stop working. In case of stalls, press the power button within 15 seconds to restart the massage gun. If the duration exceeds 15 seconds, press and hold the power button for 2 seconds to turn on the massage gun;
6. Level memory: When a stall occurs or the massage gun is turned off, the system will automatically remember the current operation mode and level. When the massage gun is turned on next time, it will default to the mode and level before the stall or turning off;
7. Automatically turning off: In the working status, the massage gun will be turned off automatically after 10 minutes of defaulted single continuous operation. The massage gun will also be turned off automatically after over 2 minutes of idle status of turning on.

7. Q: What are the fixed-speed exercise mode and smart-speed massage mode on the Xiaomi Massage Gun 2? 
A: The mode introduction of the Xiaomi Massage Gun 2 is listed below:

1. Fixed-speed exercise mode: Perform massage at a fixed speed to efficiently relax fascias and rapidly restore muscle vitality, suitable for relieving soreness and fatigue after exercise. The frequency of the massage gun is 1500 rpm in level 1, 2300 rpm in level 2 and 2800 rpm in level 3;
2. Smart-speed massage mode: Perform massage at a variable speed to relieve muscular tension by changing the massage rhythms. It is applicable to daily relaxing and recovering from fatigue. The frequency of the massage gun is 1500-2000 rpm in level 1, 1800-2500 rpm in level 2 and 2300-2800 rpm in level 3.

8. Q: How to use the Xiaomi Massage Gun 2? 
A: Install an appropriate massage head for the desired type of massage and turn it on. You can adjust the level according to your needs. It is recommended that you use the massage gun from the low level. Press the massage head against the muscle area that needs relaxation, and slowly move it back and forth. For areas with noticeable soreness, you can increase the pressure intensity slightly and hold for 15 to 30 seconds.
Here are more details about using the Xiaomi Massage Gun 2:
1. The massage gun itself has strike force. Do not apply excessive force when applying pressure to avoid damaging muscles and bones;
2. It is recommended that you use the massage gun from the low level;
3. It is recommended to that you use on areas with adequate muscle coverage;
4. Please do not stay in the same area for more than 1 minute;
5. Do not apply excessive pressure to avoid injury;
6. The recommended usage time is 10 minutes. If you still feel tightness and soreness, you can extend the massage time properly. Do not use it continuously for over 30 minutes;
7. Please use the massage gun under the strict guidance of the massage part and usage methods on the user manual.

9. Q: Can the Xiaomi Massage Gun 2 be used without exercises? 
A: Support. Daily activities, long periods of sitting, long periods of standing, and bad sitting and posture can cause different degrees of muscle stiffness and tension. The high-frequency vibration of the massage gun can help relax muscles, promote blood circulation, and relieve fatigue. If you are using it for the first time, please read the instructions carefully to understand the correct usage and applicable parts. Please operate this product strictly according to the massage part, usage time, and usage methods recommended in the user manual.

10. Q: What is the pressure intensity indicator ring status description of the Xiaomi Massage Gun 2? 
A: The pressure intensity indicator ring status description of the Xiaomi Massage Gun 2 is listed below:

1. When the indicator ring goes off, it means that the pressure intensity is low, and the massage gun is in a gentle massage status. You can adjust the intensity according to your preference;
2. When the indicator ring keeps in white, it means that the massage intensity is moderate, and the massage gun is in a normal massage status. You can adjust the intensity according to your preference;
3. When the indicator ring keeps in orange, it means that the massage intensity is high. It is recommended that you reduce the pressure intensity to avoid injury.

11. Q: What is the battery level indicator status description of the Xiaomi Massage Gun 2? 
A: The battery level indicator status description of the Xiaomi Massage Gun 2 is listed below:

1. Charging: The battery level indicators blink in white while breathing, and sequentially light up from left to right according to the proportion of real-time battery level. After the battery is fully charged, three indicators simultaneously blink for 20 seconds and then go off. Please disconnect the massage gun from power in time;
2. During use: The indicator corresponding to the current level keeps in white;
3. Low battery level: The indicator corresponding to the current level blinks in red. Please charge the massage gun in time.
Note:
1. The product enters off mode within 20 minutes automatically being fully charged;
2. The power consumption of this product when fully charged at 230V, 50Hz is 0.16W.

12. Q: How to charge the Xiaomi Massage Gun 2? 
A: To charge the Xiaomi Massage Gun 2, please refer to the following details:
1. When the massage gun is turned off, insert the charging cable into the charging port and connect the power adapter to power. In the charging status, the massage gun cannot be turned on and used;
2. When the massage gun is turned on, insert the charging cable into the charging port and connect the power adapter to power. In the charging status, the massage gun cannot be turned on and used.
Note:
If there is no power adapter in the package contents, you need to buy the power adapter that meets the massage gun requirements.

13. Q: How long can the Xiaomi Massage Gun 2 be used when fully charged? 
A: The capacity of the built-in battery of the Xiaomi Massage Gun 2 is approximately 2450mAh. The Xiaomi Massage Gun 2 can be used for 8 hours with no load in level 1. The Xiaomi Massage Gun 2 can be used for 30 consecutive days with an overload of 3kg in level 1 using once a day (10 minutes).

14. Q: Is the Xiaomi Massage Gun 2 waterproof? 
A: The Xiaomi Massage Gun 2 is not waterproof. Keep away from water sources when using it to avoid damage to parts due to water ingress. The invisible heat dissipation outlet design places the air outlet at the bottom of the product to reduce product gaps, so you can use it safely even if you are sweating profusely after exercise.

15. Q: Can the Xiaomi Massage Gun 2 be taken on an airplane? 
A: The Xiaomi Massage Gun 2 has a built-in lithium battery. According to aviation safety management regulations, electronic devices containing lithium batteries cannot be checked in, but can be carried on board the plane after passing security checks.

16. Q: Why does the Xiaomi Massage Gun 2 generate a strong feeling of vibration? 
A: The Xiaomi Massage Gun 2 uses a high-power brushless motor with strong power. After starting, some energy will be transferred to the body through the transmission operation, causing vibration, which is a normal phenomenon.

17. Q: Which groups are not suitable for using the Xiaomi Massage Gun 2? 
A: Minors and people over 80 years old are prohibited from using the massage gun to avoid accidents. If any of the following conditions apply, please consult a surgeon or attending doctor at a reputable hospital before using the massage gun, and use under
supervision after obtaining permission.
The groups that are not suitable for using the Xiaomi Massage Gun 2 are listed below:
1. Women who are pregnant or who have just given birth;
2. People who are 60 years old and above;
3. People with rhabdomyolysis;
4. People with missing limbs or paraplegics;
5. People with heart pacemakers or stents;
6. People who have undergone surgery within the past 12 months;
7. People with abnormal spine, joints or bones, or who suffer from orthopedic diseases such as osteoporosis, cervical spondylosis and lumbar disc herniation;
8. People with impaired limb perception or mobility due to disease or age;
9. People with any disease-related complications (such as neuropathy or retinal damage).

18. Q: What are the usage restrictions for the Xiaomi Massage Gun 2? 
A: The usage restrictions for the Xiaomi Massage Gun 2 are listed below:
1. Do not use the massage gun on the head, face, elbows, knees and other joints, spine or other bony areas with minimal muscle coverage;
2. Do not use the massage gun on the sides, front or back (cervical vertebrae) of the neck to avoid damage to the carotid sinus. Otherwise, it could lead to fainting and cardiac arrest;
3. Do not use the massage gun on the underarms, the inside of the upper arm, the inner side of the clavicle, the inside of the elbow, the back of the knee, the abdomen, the kidney area, the genitals or other fragile areas with dense nerves and blood vessels;
4. Do not use the massage gun below the abdomen of persons with urinary diseases, such as kidney stones, ureteral stones, bladder stones, urethral stones, urinary tract infections, etc;
5. Do not use the massage gun on the body areas with bruises or pain, surface wounds, local fever, red swelling or discomfort, inflammation, muscle spasms, muscle lacerations, acute sprains, contusions, and strains;
6. Do not use the massage gun if symptoms such as fever, nausea, vomiting, or muscle pain or weakness occur after strenuous exercise, and medical attention should be sought immediately;
7. Do not use the massage gun on persons with the following diseases: cardiovascular and cerebrovascular diseases, blood diseases, coagulation disorders, thrombocytopenic purpura, neck plaque, varicose veins, venous thrombosis, cancer, tumors, and mental illness;
8. Do not use the massage gun on persons with fractures or metal implants;
9. Do not use the massage gun while driving or conducting precise operations;
10. Do not use the massage gun continuously for a prolonged period of time, so as to prevent muscle damage caused by excessive massaging.

19. Q: Why does the Xiaomi Massage Gun 2 heat up after a long-time use? 
A: The Xiaomi Massage Gun 2 is a transmission product. The temperature of the whole body will rise as the massage intensity, force and usage time increase. This is a normal phenomenon. The temperature rise range meets the temperature rise standards for handheld devices. It is recommended that the single-use time per day should not exceed 10 minutes, and the continuous-use time per day should not exceed 30 minutes. If the temperature of the machine rises due to long-term use, please wait until the temperature of the massage gun returns to normal before using it.

20. Q: What charging port does the Xiaomi Massage Gun 2 use? 
A: The Xiaomi Massage Gun 2 uses the Type-C port to charge. The power adapter and the Type-C charging cable of the Android phones can be used to charge the Xiaomi Massage Gun 2, which is convenient.

21. Q: What power adapter does the Xiaomi Massage Gun 2 use? 
A: The Xiaomi Massage Gun 2 uses a 5V/2A power adapter. If the package contents do not have a power adapter, please select the adapter that meets the requirement.

Troubleshooting
1. Q: Why can the Xiaomi Massage Gun 2 not be turned on?
A: If the Xiaomi Massage Gun 2 cannot be turned on, please refer to the following details:
1. Press and hold the power button for 1.5 seconds to turn it on;
2. When the indicator corresponding to the current level blinks in red, the battery is depleted and the massage gun cannot be turned on;
3. If the massage gun is left uncharged for a long time, the battery will run out and it will not be able to start. It is recommended to charge it every 3-6 months;
4. The operating temperature out of the range of -10℃-60℃ will make the massage gun fail to turn on;
5. For safety reasons, the massage gun cannot be turned on while charging and the adapter must be unplugged to turn it on.
Note:
1. It is recommended that you use the 5V/2A power adapter that meets the standard. Charging with other power adapters will cause line protection;
2. It is recommended that you use the massage gun at 5℃-40℃.

2. Q: Why can the Xiaomi Massage Gun 2 not be charged?
A: If the Xiaomi Massage Gun 2 cannot be charged, please refer to the following details:
1. Check whether the charging port is loose, whether the power adapter is properly plugged in, and whether the adapter and charging cable are damaged;
2. It is recommended that you use the 5V/2A power adapter that meets the standard. Charging with other power adapters will cause line protection;
3. For the safety of the massage gun, the charging temperature must be in the range from 5℃ to 40℃, otherwise, the massage gun cannot be charged.

3. Q: Why can the Xiaomi Massage Gun 2 be turned off automatically?
A: If the Xiaomi Massage Gun 2 turns off automatically, please refer to the following details:
1. When the indicator corresponding to the current level blinks in red, the battery is insufficient and the massage gun will turn off automatically;
2. If the massage force is too strong and the massage gun is blocked, it will automatically turn off if there is no operation within 15 seconds;
3. By default, the massage gun will automatically turn off after 10 minutes of continuous operation.

4. Q: Why does the Xiaomi Massage Gun 2 experience oil leakage?
A: In order to increase the service life of the massage gun and improve product performance, the Xiaomi Massage Gun 2 adopts an oil storage tank design. Lubricating oil is added before packaging. During initial use, oil leakage will occur several times, which will not cause any impact on the machine. Just wipe it clean with a slightly damp soft cloth.

5. Q: Why does the Xiaomi Massage Gun 2 have different noises when used?
A: If the Xiaomi Massage Gun 2 has different noises, please refer to the following details:
1. Make sure the massage head is properly installed. If it is not properly installed, it will cause increased noise during use;

Note:
The red line in the figure is the schematic line for installation, while it is a glossy surface on the actual product.
2. Do not use the massage gun on areas with protruding bones or weak muscles. Please use this product on soft tissues with thick muscles. In order to protect the human body, the massage head adopts an internal hollow structure design. If it is accidentally hit on the protruding bone, it will produce a loud noise;
3. During use, the noise level will vary with the massage level and massage force, which is normal.

6. Q: Why does the Xiaomi Massage Gun 2 have different noises when using different massage heads?
A: Because different massage heads have different massage parts and functions, and all designed structural dimensions and weights are also different, different massage heads will produce different noises. This is normal, so please feel free to use it.

7. Q: Why can the Xiaomi Massage Gun 2 not be used normally?
A: If the Xiaomi Massage Gun 2 cannot be used normally, please refer to the following details:
1. The massage gun will not work properly when it is out of power or the power is insufficient. After charging is complete, please unplug the charging cable and turn on the device for normal use;
2. If the force is strong, the stall protection will be triggered and the massage gun will stop working. If a stall occurs, please press the power button within 15 seconds to restart the device. If it exceeds 15 seconds, press and hold the power button for 1.5 seconds to restart the device.

8. Q: Why does the Xiaomi Massage Gun 2 charge slowly?
A: If the Xiaomi Massage Gun 2 charges slowly, please refer to the following details:
1. The power adapter’s voltage or current output is too low, which makes the charging slow. Please select the 10W adapter to charge;
2. If the battery temperature is too high or too low, the charging will be slow. Please wait until the battery temperature returns to normal, then resume use.

9. Q: Does the Xiaomi Massage Gun 2 have a storage bag in the package contents?
A: There is a storage bag in the package contents of the Xiaomi Massage Gun 2.


10. Q: What to do if the massage head of the Xiaomi Massage Gun 2 is damaged or lost?
A: Please contact the local after-sales service center.