If the Xiaomi Outdoor Camera CW500 Dual's Home surveillance function is not working, please refer to the following methods:
1. Try to restart the camera;
2. Enable [Home surveillance] again in [Home surveillance settings];
3. Check the sensitivity settings and alarm interval in [Home surveillance settings];
4. Go to [Camera settings] >> [Image settings] >> turn on [Smart frame] to mark detected human shapes or vehicles in the video;
5. Confirm the settings for the Home surveillance. Go to the Mi Home/Xiaomi Home APP >> select the camera >> tap the three-dot icon at the upper right corner of the screen >> [Home surveillance settings] >> enable [Home surveillance]. You can also set the home surveillance period, sensitivity settings, alarm interval, and detection push notifications.