Xiaomi Smart Camera C500 Dual FAQ
Feature Introduction
1. Q: How does the Xiaomi Smart Camera C500 Dual ensure the security and privacy?
A: The Xiaomi Smart Camera C500 Dual uses the built-in MJA1 security chipset, with the encryption of the whole process of transmission data, to ensure the security of communication and storage. The Xiaomi Home Secure data uses AES128-bit encryption to ensure security and privacy.
2. Q: What are the package contents of the Xiaomi Smart Camera C500 Dual?
A: The package contents of the Xiaomi Smart Camera C500 Dual are listed below:
There is a Xiaomi Smart Camera C500 Dual, a Wall mount, a Power Adapter, a User Manual, a Warranty Notice, a Charging Cable, Wall Mounting Kits and a Mounting Template Sticker.
3. Q: What is the product overview of the Xiaomi Smart Camera C500 Dual?
A: The product overview of the Xiaomi Smart Camera C500 Dual is listed below:
The front view of the Xiaomi Smart Camera C500 Dual has an Indicator, a Gimbal Camera Lens, a Microphone, a microSD card slot (visible when the lens is facing upward) and a Fixed Camera Lens.
The rear view of the Xiaomi Smart Camera C500 Dual has a Loudspeaker, a Reset Button and a Power Port.
4. Q: What installation methods does the Xiaomi Smart Camera C500 Dual support?
A: The Xiaomi Smart Camera C500 Dual can be installed in many ways. You can place the camera on a horizontal surface, such as a desk, dining table, or coffee table, or mount it on a wall.
Note:
At night, the infrared light of night vision is turned on to illuminate the nearby desktop, causing the desktop image to be white or exposed and the distant image to be black. Place the camera on a table edge or heightened position with the standard bracket for a better wide-angle view of the fixed lens.
The surveillance footage of the camera placed at the table edge is shown below:
The surveillance footage of the camera placed far from the table edge is shown below:
The heightened position with the standard bracket is shown below:
To mount the camera on the wall, the fixed camera lens should be kept horizontal to the wall, with a recommended installation distance of 60 cm. It should be installed at an angle to two walls, with a recommended installation distance of 25 cm.
The position of being mounted on the wall is shown below:
5. Q: What are the steps of mounting the Xiaomi Smart Camera C500 Dual on a wall?
A: To mount the Xiaomi Smart Camera C500 Dual on a wall, please refer to the following steps:
1. Stick the mounting template sticker in a proper position on the wall. Drill holes in the wall that align with the holes on the sticker, with a diameter of about 6mm and a depth of about 30mm. The diameter of the stand base is approximately 76mm and the hole distance is approximately 3.6cm;
2. Insert the plastic wall plugs into the drilled holes;
3. Align the holes on the wall mount with the drilled holes in the wall. Insert a screw through each wall mount hole, and then screw it into each wall plug with a Phillips head screwdriver;
4. Align the grooves on the bottom of the camera with the raised part on the wall mount. Then hold both positions with "
" on the wall mount and turn the wall mount clockwise until it locks into place;
5. Adjust the shaft of the wall mount until the camera reaches a proper angle. Hold and horizontally turn the camera to adjust the horizontal direction of the fixed lens. Vertically turn the camera along the direction of "
" on the wall mount to adjust the pitching angle of the fixed lens.
Note:
1. The wall must be able to support at least three times the total weight of the camera;
2. The camera must be securely fixed to the ceiling or wall according to the installation instructions to prevent possible injury;
3. After the downward installation, you need to rotate the image 180° in the camera settings in the Mi Home/Xiaomi Home APP;
4. The hole distance between two installation bracket is 36mm.
6. Q: How to install a MicroSD card on the Xiaomi Smart Camera C500 Dual?
A: Make sure that the camera is unplugged from power, and tilt the gimbal camera lens upward to expose the microSD card slot. Then insert a microSD card into the slot with the contact surface facing downwards.
7. Q: How to turn on the Xiaomi Smart Camera C500 Dual?
A: To turn on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Plug the power adapter cable into the power port on the camera, and the camera will automatically turn on;
2. When the indicator keeps in orange and a voice notification is heard, the camera is successfully turned on. If the indicator does not keep in orange, please press and hold the reset button for 7 seconds to restart the camera.
Note:
1. Please make sure to use the original power adapter cable provided to charge the camera to avoid the camera not working properly;
2. When the camera is turned on, do not turn the lens of the camera nor force it to rotate;
3. When the camera is turned on, do not turn the lens of the camera nor force it to rotate. If the positioning of the lens is inaccurate, please calibrate it in the Mi Home/Xiaomi Home APP.
8. Q: How to restore the Xiaomi Smart Camera C500 Dual to factory settings?
A: If you need to change the network connection or the Xiaomi Account, please press and hold the reset button for about 7 seconds when the camera is powered on. When you hear the voice notification, the camera is restored to factory settings and reconnect it to the APP. Restoring to factory settings will not delete the data stored in the MicroSD card.
9. Q: How to check the SN of the Xiaomi Smart Camera C500 Dual?
A: 1. You can check the SN at the back of the packaging;
2. You can check the SN on the label at bottom of the camera.
10. Q: How to check the certification of the Xiaomi Smart Camera C500 Dual?
A: You can check the certification at the back of the packaging.
11. Q: Does the Xiaomi Smart Camera C500 Dual support recording videos to the MicroSD card when the network is disconnected but the power is on?
A: Support. The device can continue to record videos on the MicroSD card when the network is disconnected and power is on. The premise is that the device has been successfully connected to the network once. In addition, if the device is powered off and then powered on again but not connected to the network, it is also impossible to record videos to the MicroSD card. It needs to be powered on again and connected to the network. When the device is powered off or disconnected from the network, the video on the MicroSD card can only be viewed by removing the MicroSD card from the device and viewing it on the computer. It does not support viewing in the Mi Home/Xiaomi Home APP.
12. Q: Do the videos recorded by the Xiaomi Smart Camera C500 Dual in Home Surveillance, the Xiaomi Home Secure and the MicroSD card have sound?
A: The videos recorded in these video recording modes all have sound. However, if you turn on the double-speed playback, the default playback will be silent, which is normal. In addition, every time you enter the camera monitoring screen or enter the Cloud or MicroSD card video playback interface, the default playback is silent. If you want to play the sound normally, please tap the mute icon to restore the sound and adjust the sound volume.
13. Q: What are the precautions for using the Xiaomi Smart Camera C500 Dual?
A: The precautions for using the Xiaomi Smart Camera C500 Dual are listed below:
1. Please use the latest Mi Home/Xiaomi Home APP(9.4 and above) to connect the camera;
2. The operating temperature range for this camera is -10°C to 45°C (for the European standard) and -10°C to 40°C (for the British standard). Do not use this camera in environments with temperatures above or below the specified operating range;
3. When enabling or disabling the night vision of the camera, the infrared cut-off filter will be switched and a slight clicking sound will be made, which is normal;
4. This camera is a precision electronic product. To ensure normal use, do not use the camera in extremely humid environments or locations that will cause water ingress;
5. To improve the camera's performance, do not place it where its lens faces or next to a reflective surface, such as glass windows or white walls, as this will cause the image to appear overly bright in areas close to the camera and darker in areas further away, or cause the camera to produce white images;
6. When using Wi-Fi, make sure the camera is installed in an area with a strong Wi-Fi signal. Do not install the camera near microwave ovens and other objects or places that will affect its Wi-Fi signal;
7. The camera supports connecting to 2.4GHz/5GHz Wi-Fi, you can select from the options according to the real conditions. Please keep the router close to the camera and do not add special characters to the name and password of the Wi-Fi, which will affect the Wi-Fi connection.
14. Q: Why must the Xiaomi Smart Camera C500 Dual be used with the standard power adapter and power cable?
A: The power cable with poor quality will affect the normal use of the camera. Please use the standard power cable and power adapter.
About APP
1. Q: How to connect the Xiaomi Smart Camera C500 Dual to the Mi Home/Xiaomi Home APP?
A: To connect the Xiaomi Smart Camera C500 Dual to the Mi Home/Xiaomi Home APP, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [+] at the right top of the screen;
3. Tap [Scan];
4. Scan the QR code at the bottom of the camera;
5. Press and hold the reset button for 7 seconds until the indicator blinks in orange and voice prompts reset successfully;
6. Follow the instructions to configure the Wi-Fi network;
7. Wait for a successful connection.
2. Q: Does the Xiaomi Smart Camera C500 Dual support zooming in the monitoring image and what is the maximum supported zoom?
A: Support. The maximum supported zoom is 6 times. You can pinch the image to zoom in or zoom out.
3. Q: How to configure the image settings of the Xiaomi Smart Camera C500 Dual?
A: Go to the [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Camera C500 Dual] >> the three-dot icon >> [Camera settings] >> configure [Timestamp], [Lens distortion correction] and rotate the image to 180° (which needs to be configured when the camera is installed inversely).
When you want to rotate the image, please tap [Rotate] and tap [√] to save it when the image is rotated to the desired angle.
4. Q: How to calibrate the PTZ of the Xiaomi Smart Camera C500 Dual?
A: To calibrate the PTZ of the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Camera settings];
5. Tap [Camera calibration] and the camera will start to calibrate.
Note:
1. The function of camera calibration can be performed when the device cannot automatically return the lens or the lens surveillance angle cannot be accurately adjusted;
2. The camera calibration will fix the problem of a small amount of PTZ angle deviation caused by the long-term rotation of the camera. After confirmation, the camera will rotate for a circle to perform PTZ calibration and automatically return to the default initial position.
5. Q: How to reboot the Xiaomi Smart Camera C500 Dual?
A: To reboot the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Camera settings];
5. Tap [Reboot device].
When the camera cannot record videos and upload videos to the Xiaomi Home Secure or has abnormalities in Home Surveillance or other functions, you can reboot the device.
6. Q: How to configure the Night vision settings of the Xiaomi Smart Camera C500 Dual?
A: To configure the Night vision settings on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Camera settings];
5. Tap [Night vision settings];
6. Select from [Switch automatically], [Always on] and [Always off];
7. You can also enable or disable [Low light full-color].
Note:
If you select [Always on] in [Night vision settings], the Low light full-color function does not work and the image will be kept in black and white or black. It is recommended that you select [Switch automatically].
7. Q: How to enable the function of data usage protection of the Xiaomi Smart Camera C500 Dual?
A: To enable Data usage protection on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Camera settings];
5. Enable or disable [Data usage protection].
When [Data usage protection] is enabled, the surveillance image will not be played when using the mobile network.
Note:
The videos stored in the Xiaomi Home Secure and MicroSD card will be played automatically, without the limitation of data usage protection.
8. Q: What are the icon functions on the real-time surveillance interface of the Xiaomi Smart Camera C500 Dual?
A: The icon introduction of the real-time surveillance interface of the Xiaomi Smart Camera C500 Dual is listed below:
1. Sleep: The camera will directly enter the sleep mode when you tap this icon. After the camera enters sleep mode, you can no longer perform any monitoring or recording operations;
2. Shoot: You can tap this icon to shoot the surveillance image at any time. The image will be stored to the local;
3. Record: You can tap this icon to record the surveillance image at any time, and tap this icon again to end the recording. The recorded videos will be stored to the local (You need to stay at the recording interface when you start to record, otherwise, the recording will be ended);
4. Clarity: You can tap the icon to adjust the clarity to Auto, 480 smooth and 2.5K HD (Auto means the camera will automatically adjust the clarity according to the network environment);
5. Full screen: Tap the icon and the surveillance image will become horizontal;
6. Voice call: Tap the icon and you can have two-way real-time calls through the Mi Home/Xiaomi Home APP;
7. Sound: Tap the icon to monitor the sound of the selected image, and you need to adjust the phone volume;
8. Image selection: Tap the icon to select the preview image from dual image, fixed image and PTZ image;
9. PTZ: Tap this icon and you can see the PTZ control interface and control the movement of the camera.
9. Q: How to configure the favorite area of the Xiaomi Smart Camera C500 Dual?
A: To configure the favorite area of the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the PTZ icon;
4. Tap the arrow icon;
5. Add, delete or control the favorite area;
6. Tap [√].
10. Q: How to use the function of automatic cruise of the Xiaomi Smart Camera C500 Dual?
A: Not support.
11. Q: How to configure Human tracking on the Xiaomi Smart Camera C500 Dual?
A: To configure Human tracking on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [AI settings];
5. Tap [Human detection];
6. Enable or disable [Human linkage tracking].
When [Human linkage tracking] is disabled, the camera will not rotate the image to track human.
12. Q: How to configure Home surveillance on the Xiaomi Smart Camera C500 Dual?
A: Go to the [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Camera C500 Dual] >> the three-dot icon >> [Home surveillance settings] >> enable or disable [Home surveillance] >> configure [Home surveillance time period], [Push notification intervals], [Detection push notifications] and [Event notification type].
Here are more details of configuring Home surveillance:
1. You need to enable the respective detected items in [AI settings], and when the trigger conditions are met, the function of Home surveillance will record event videos;
2. Home surveillance time period: You can configure all-day surveillance and periodical surveillance;
3. Sensitivity of area: You can select from high sensitivity and low sensitivity;
4. Push notification intervals: You can select the intervals from 3 minutes, 5 minutes, 10 minutes and 30 minutes(you can only select from the default intervals and cannot customize the intervals. The shortest interval is 3 minutes to avoid frequent push notifications);
5. Event notification type: You need to enable the items in [AI settings] initially. Besides, only the trigger conditions are met can the notification push. Event notification type includes [Person detected], [Someone enters the fenced area], [Someone leaves the fenced area], [Baby is crying], [Pet detected], [Motion detected] and [From smart scene trigger]. You will not receive notification when you disable the options below [Event notification type]. If you need to check the event, please go to Home surveillance;
6. There are no push notifications and event videos in Home surveillance if there is no respective detection items in [AI settings];
7. The respective event notification type of the AI settings is listed below:
Note:
1. When [Home surveillance] is enabled, 9-second videos will be recorded and saved in the Xiaomi Home Secure. Videos in Home surveillance will be covered in a cycle of 7 days;
2. Apart from Human detection, other detection types in [AI settings] are disabled by default and need to enable manually;
3. The videos in Home surveillance cannot be deleted in batches;
4. You can also use Home surveillance without using MicroSD card and the Xiaomi Home Secure.
13. Q: How to play the videos stored on the MicroSD card of the Xiaomi Smart Camera C500 Dual?
A: To play the videos stored on the MicroSD card on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap [Playback];
4. Tap [Memory card];
5. Check the videos according to your needs.
Here are more details about playing the videos stored in the MicroSD card:
1. When the camera is disconnected from the network or powered off, the videos stored on the MicroSD card cannot be played in the Mi Home/Xiaomi Home APP. You can use a card reader to check the videos on the MicroSD card on the computer;
2. The different colors represent different recorded events, you can scroll left or right to play the corresponding event. Gray represents there are no events recorded;
3. Each video on the MicroSD card is 1 minute long and can be deleted in batches.
Here are the icon functions in the playback interface:
1. Play/pause: You can pause and continue playing the MicroSD card playback image. You need to tap the playback screen for the play/pause icon to appear;
2. Screenshot: You can take a screenshot of the current surveillance screen, and a picture will be generated and saved to the gallery;
3. Record: Tap the record icon to record the current surveillance interface and save the video to the gallery;
4. Speed playback: The video on the MicroSD card supports 1×, 4×, and 16× speed playback in the camera. When you select speed playback, the video will play in silence by default;
5. Mute: Every time you enter the camera playback, the video stored ion the MicroSD card will be played in silence by default. If you want to have sound when viewing the surveillance screen, tap the mute icon to turn on the sound;
6. Full screen: The camera surveillance screen will become horizontal if you tap the icon.
14. Q: How to format the MicroSD card of the Xiaomi Smart Camera C500 Dual?
A: To format MicroSD card on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Manage storage];
5. Tap [SD card status];
6. Tap [Format SD card].
Note:
1. The MicroSD card is displayed available in the Mi Home/Xiaomi Home APP, but there is no available space when the MicroSD card is read in the computer, which is normal;
2. Affected by the using environment, the recording time of the MicroSD card is for reference only. Please follow the actual recording time;
3. Formatting an SD card will delete all the videos stored in the SD card. Please back up these videos in advance.
15. Q: How to update the firmware of the Xiaomi Smart Camera C500 Dual?
A: To update the firmware on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Firmware update] and check whether there is an available update.
16. Q: Does the Xiaomi Smart Camera C500 Dual support to connecting to HomeKit?
A: Not support.
17. Q: How to check videos stored in Xiaomi Home Secure on the Xiaomi Smart Camera C500 Dual?
A: To check the videos stored in the Xiaomi Home Secure on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap [Playback];
4. Tap [Cloud];
5. Select from the options.
Note:
The different colors represent different recorded events, you can scroll left or right to play the corresponding event.
18. Q: Does the Xiaomi Smart Camera C500 Dual support panoramic drawing?
A: Not support.
19. Q: Does the Xiaomi Smart Camera C500 Dual support adjusting volume during calls?
A: Support. During a voice call, you can adjust the sound on the phone by adjusting the volume of the phone, and you can also adjust the sound on the camera.
To adjust the volume during calls on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Camera settings];
5. Tap [Camera speaker volume adjustment].
20. Q: Why can the phone not receive push notifications of home surveillance and other information from the Xiaomi Smart Camera C500 Dual?
A: 1. You need to enable the detection items in [AI settings], some of which is disabled by default. And enable the options below [Event notification type] in [Home surveillance settings];
2. Enable the notification permission of the Mi Home/Xiaomi Home APP in settings;
3. Keep the device notifications in the Mi Home/Xiaomi Home APP enabled.
21. Q: Why does the Xiaomi Smart Camera C500 Dual have alert videos but no push notifications from Home surveillance?
A: Please check whether the [Home surveillance] and the event options below [Event notification type] are enabled in [Home surveillance settings].
22. Q: How to share the Xiaomi Smart Camera C500 Dual with other Xiaomi Accounts and delete the shared Xiaomi Accounts?
A: 1. Press and hold [Xiaomi Smart Camera C500 Dual], tap [Share] on the homepage of the Mi Home/Xiaomi Home APP, and follow the instructions to share the device. The real-time surveillance can be viewed by up to two accounts simultaneously and up to one account can view the videos stored on the MicroSD card;
2. Tap [Share device] in the settings page of [Xiaomi Smart Camera C500 Dual] and follow the instructions to share the device;
3. To delete the shared device, go to the [Mi Home/Xiaomi Home] APP >> [Profile] >> [Additional settings] >> [Share device] >> select the device >> [×].
23. Q: What to do if the Xiaomi Smart Camera C500 Dual reports person detected but no one moves?
A: If the Xiaomi Smart Camera C500 Dual reports wrongly, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap [Surveillance];
4. Select the wrongly reported video;
5. Tap the recognition error icon;
6. Tap [Recognition errors report];
7. Tap [OK].
24. Q: How to use Dual-lens linkage view of the Xiaomi Smart Camera C500 Dual?
A: Go to the [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Camera C500 Dual] >> press and hold the selected area of the fixed image(the distance of over 1 meter from the camera is better) >> PTZ image will rotate to the selected area.
25. Q: Does the Xiaomi Smart Camera C500 Dual support pushing notifications on the Mi Home/Xiaomi Home on the TV?
A: Not support.
26. Q: Does the Xiaomi Smart Camera C500 Dual support the Bluetooth gateway?
A: Not support.
27. Q: How to use Cry detection on the Xiaomi Smart Camera C500 Dual?
A: To use Cry detection on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [AI settings];
5. Tap [Cry detection];
6. Enable [Cry detection];
7. You can also tap [Sensitivity settings] to adjust the sensitivity to [High], [Medium] and [Low].
When [Cry detection] is enabled, you will receive notification on the phone in time if the camera detects crying.
Note:
If the surrounding environment is noisy, the notification will be pushed wrongly.
28. Q: How to use Virtual fence on the Xiaomi Smart Camera C500 Dual?
A: To use virtual fence, please go to the [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Camera C500 Dual] >> three-dot icon >> [AI settings] >> [Virtual fence] >> enable [Virtual fence].
Here are more details about Virtual fence:
1. Virtual fence adds [Someone enters the fenced area] and [Someone leaves the fenced area] to the fixed image on the basis of such AI detection as human moves and image changes;
2. When [Virtual fence] is enabled, you can select the fenced area on the fixed image manually. When the camera detects someone leaving or entering the fenced area, a notification will be pushed to the phone and record the event. It can also be linked to smart scenes;
3. You can manually frame a virtual fence on the fixed image;
4. In approximately 5 seconds, when you leave the virtual fence after entering it, the Home surveillance will show someone leaves the fenced area.
29. Q: How to use Pet detection on the Xiaomi Smart Camera C500 Dual?
A:To use Pet detection on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [AI settings];
5. Tap [Pet detection];
6. Enable [Pet detection].
When [Pet detection] is enabled, if the camera detects the pet, notification will be pushed to the phone and it will be recorded as an event. It can also be linked to smart scenes.
30. Q: What is the lowest APP version supported the Xiaomi Smart Camera C500 Dual?
A: You can go to [Mi Home/Xiaomi Home] APP >> [Profile] >> [Additional settings] >> [About Mi Home/Xiaomi Home] to check the current version.
The supported lowest version is 9.4 for Android and 9.4 for iOS. If the version is lower than 9.4, the device cannot be bound to the APP. Please update it to the latest version or reinstall the Mi Home/Xiaomi Home APP.
31. Q: How to configure NAS network storage on the Xiaomi Smart Camera C500 Dual?
A: You can follow the instructions to add storage devices in [Manage storage] in the settings interface in the Mi Home/Xiaomi Home APP.
Note:
The router or network disk connected to the camera must support transfer, and the camera must have a MicroSD card installed and recorded normally.
32. Q: How to make the Xiaomi Smart Camera C500 Dual display as a large card on the homepage of the Mi Home/Xiaomi Home APP?
A: To switch to a large card of the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Switch to large card];
5. Enable [Switch to large card].
You can also tap
to switch to dual images.
Troubleshooting
1. Q: Why is the image of the Xiaomi Smart Camera C500 Dual black?
A: 1. There is an obstruction in front of the PTZ camera. The infrared light directly shines on nearby objects or there is light reflection from other places, which will cause the objects or areas in the image to be white. You can turn to avoid the obstruction;
2. The fixed camera is very close to the desktop. At night, infrared light directly illuminates the nearby desktop, causing the desktop area to be white or exposed and the distant view to be black. This is a normal phenomenon. When placing the device on the desktop, try to place it on the edge of the table or use the standard bracket to raise it and place it farther away from the desktop to avoid the dark distant view and better obtain the wide-angle view of the fixed camera;
3. After inverted installation, the viewing angle of the fixed camera needs to be adjusted downward to avoid being parallel to the roof, which will cause the image to be too dark or too white, affecting the night vision effect.
2. Q: Why are there no sounds or noises when checking the real-time surveillance image of the Xiaomi Smart Camera C500 Dual?
A: 1. The volume of the real-time surveillance is turned off by default in the Mi Home/Xiaomi Home APP. You can turn on the volume icon in the video interface. If the volume is low, you can turn up the volume of the phone;
2. If there is noise in the real-time surveillance, please keep the phone away from the camera and avoid placing the camera next to electronic devices such as refrigerators and microwave ovens.
3. Q: Why does the Xiaomi Smart Camera C500 Dual have no sound during calls?
A: 1. Check if the volume on the phone is turned down too low, resulting in silence;
2. Check if the Mi Home/Xiaomi Home APP has been permitted to use the phone's microphone (recording). If not, turn on the relevant permission in the phone's settings.
4. Q: Why is playing the historical videos of the Xiaomi Smart Camera C500 Dual not smooth?
A: 1. If the video on the MicroSD card is not continuous, please check whether the function of only recording moving images is turned on. After this function is turned on, the camera will only record when the image changes; (If the videos in the Xiaomi Home Secure are not continuous, it is normal. Videos stored in the Xiaomi Home Secure only record moving images and cannot record 24 hours a day.)
2. If the video is stuck, it will be due to network problems. Check whether the network connected to the camera is connected to too many devices, or whether other devices are playing videos at the same time. You can also reconnect the 5GHz Wi-Fi network to have a stronger signal for indoor use.
5. Q: Why is the MicroSD card on the Xiaomi Smart Camera C500 Dual abnormal?
A: 1. Please use a dedicated FAT32 high-speed MicroSD card for dashcams or cameras produced by regular manufacturers;
2. Please make sure that the MicroSD card that meets the requirements has been installed in the camera. A camera without a MicroSD card cannot store videos or review historical videos;
3. If the MicroSD card does not record, or it cannot automatically delete files in a loop, you can format the MicroSD card in the storage settings of the camera in the Mi Home/Xiaomi Home APP;
4. If the MicroSD card cannot be formatted in the APP, you can format the MicroSD card on the computer through a card reader. After formatting, power off the camera and reinstall the MicroSD card.
Note:
After formatting, the files on the MicroSD card will be deleted.
6. Q: Why does the Mi Home/Xiaomi Home APP show that the Xiaomi Smart Camera C500 Dual is offline or frequently offline?
A: 1. Please check whether the camera is powered off and make sure that the standard adapter is used simultaneously;
2. Please try to restart the router;
3. If the power and network are in the normal condition, please check the indicator:
Blink in blue: The camera is connecting to the network and please check whether the network is normal;
Keep in orange: The camera is turning on or waiting for connection after reset. Please rebind the camera to the APP.
If the indicator is in the conditions mentioned above, the camera will be in the offline status;
4. Please check whether the MicroSD card is inserted into the camera and remove the MicroSD card to check whether the camera is offline. MicroSD card with poor quality will make the camera offline;
5. Please update the firmware to the latest version;
6. You can also reconnect the 5GHz Wi-Fi network to have a stronger signal for indoor use.
7. Q: Why does the indicator of the Xiaomi Smart Camera C500 Dual blink in blue and can the camera not be used?
A: 1. If the blue light blinks when connecting to the APP, it means that the camera cannot connect to the network or cannot be bound to the account. Please check whether the account password is correct and whether the network meets the camera requirements;
2. If the APP has been successfully connected, the blue light suddenly blinks and cannot be used, please check whether the network is normal;
3. Please restart the router;
4. You can also reconnect the 5GHz Wi-Fi network to have a stronger signal for indoor use.
8. Q: Why does the Xiaomi Smart Camera C500 Dual have echoes during calls?
A: 1. When making a call, please try not to place the phone and the device in the same space, and keep the phone at least 10 meters away from the device. The echoes caused by the close distance are normal phenomena;
2. If there are many electronic products near the device, electromagnetic interference will be generated, which will cause howling and noise during voice calls.
9. Q: Why are the videos recorded in night vision mode by the Xiaomi Smart Camera C500 Dual blurry and no images?
A: 1. Please make sure the camera lens is clean and dust-free;
2. Please check whether the lens is blocked by debris. If so, please rotate the PTZ or move the camera position in the Mi Home/Xiaomi Home APP to move the lens out of the blocked area;
3. The dual images use 2.8mm and 6mm focal length lenses respectively. The moving image uses a 6mm focal length lens, which is matched with a fixed screen to meet the dual-lens linkage view function. The mobile image displays distant details and avoids obstructions at close range. It can be repositioned or hoisted for use.
10. Q: What to do if the indicator on the Xiaomi Smart Camera C500 Dual is not on?
A: You can adjust the indicator status in the interface of the Xiaomi Smart Camera C500 Dual in the Mi Home/Xiaomi Home APP.
11. Q: Why do the videos recorded by the Xiaomi Smart Camera C500 Dual in the MicroSD card have no sound in the computer?
A: This problem occurs because the video playback software on the computer is incompatible. You can try replacing the computer player.
12. Q: Why are the videos recorded by the Xiaomi Smart Camera C500 Dual in the MicroSD card not smooth and out of sync in terms of sound and image?
A: 1. Restart the device to see if it can return to normal;
2. Please check whether you frequently remove the MicroSD card when powered on. The MicroSD card can only be removed when the camera is powered off. Frequently removing the MicroSD card will cause the MicroSD card to perform poorly and cause abnormal problems in the recorded video;
3. Please check whether the reading rate of the MicroSD card is slow;
4. Replace the MicroSD card. (It is recommend that you use a MicroSD card that meets the requirements, otherwise, there will be many abnormal problems during use, such as discontinuous recording, and memory abnormalities.)
13. Q: Why can the Xiaomi Smart Camera C500 Dual not identify the MicroSD card?
A: 1. Restart the device;
2. Check whether the MicroSD card is inserted into the camera;
3. Check if the camera firmware version and Mi Home/Xiaomi Home APP version need to be updated;
4. Clear the data of the Mi Home/Xiaomi Home APP; (clearing data will erase the downloaded videos in the Xiaomi Home Secure)
5. Please use a dedicated FAT32 high-speed MicroSD card for dashcams or cameras produced by regular manufacturers;
6. Replace the MicroSD card.
Note:
MicroSD cards have a service life. If a card is used for a long time, it will cause the card to be erased and rewritten multiple times and cannot be used again. Please be sure to change the MicroSD card for use.
14. Q: What to do if the PTZ of the Xiaomi Smart Camera C500 Dual does not rotate?
A: 1. Power off and restart the device;
2. You can reboot the device in the camera settings in the Mi Home/Xiaomi Home APP;
3. You can calibrate the camera in the camera settings in the Mi Home/Xiaomi Home APP
If the PTZ cannot rotate after the steps mentioned above, please contact the local after-sales service center.
15. Q: What to do if the firmware update of the Xiaomi Smart Camera C500 Dual fails?
A: 1. Update failure is caused by poor network or server abnormality. Please change the network environment and try again;
2. Please do not update the firmware when the network is used frequently;
3. If the network is smooth, please change the time period and try again.
16. Q: Why does the MicroSD card on the Xiaomi Smart Camera C500 Dual not record videos and why can the videos not be deleted in a loop?
A: 1. Please check whether the camera firmware and APP version need to be updated;
2. Please check whether the function of only recording moving images is turned on in the Mi Home/Xiaomi Home APP;
3. Format the MicroSD card in the Mi Home/Xiaomi Home APP; (formatting the MicroSD card will clear the videos, so back up the videos before formatting)
4. If the MicroSD card cannot be formatted in the Mi Home/Xiaomi Home APP, you can format the MicroSD card on the computer using a card reader. After formatting, power off the camera and reinstall the MicroSD card;
5. The inability to record videos with a MicroSD card is related to the card itself. You can replace the MicroSD card to see if the problem recurs.
17. Q: Why does the Xiaomi Smart Camera C500 Dual rotate automatically?
A: Go to [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Camera C500 Dual] >> the three-dot icon >> [AI settings] >> disable [Human detection].
When [Human detection] is enabled, the camera will rotate with the image rotation and return to the original position after rotation.
18. Q: Why can the Xiaomi Smart Camera C500 Dual not be connected to the Mi Home/Xiaomi Home APP?
A: 1. Please make sure the version of the Mi Home/Xiaomi Home is 9.4 and above;
2. Please exit the APP connection page, reset the camera and reconnect;
3. Please restart the router and keep the camera close to the router;
4. Please check whether the Wi-Fi network is normal. You can use the phone hotspot to check it. If the camera can connect to the hotspot, there are Wi-Fi abnormalities. Please contact the Wi-Fi carrier to solve the issue.
19. Q: What to do if the Xiaomi Smart Camera C500 Dual fails to connect when binding to the APP?
A: 1. Please check whether the network is normal;
2. Please try to restart the router;
3. Please reset the camera and reconnect;
4. You can use the phone hotspot to check it. If the camera can connect to the hotspot, there are Wi-Fi abnormalities. Please contact the Wi-Fi carrier to solve the issue.
Note:
The camera supports connecting to 2.4GHz and 5GHz Wi-Fi networks. 5GHz Wi-Fi has a better and more stable signal for indoor use.
20. Q: Why are the fixed camera lens and PTZ camera lens of the Xiaomi Smart Camera C500 Dual different?
A: Different standard lenses used in dual cameras of the Xiaomi Smart Camera C500 Dual make the different overview of the cameras, which is normal.
21. Q: Why are the color and brightness of the images of the Xiaomi Smart Camera C500 Dual different?
A: 1. The camera will balance the brightness when there are large yellow, red and blue areas in the image, which will make the image become slightly white. When the color proportion is reduced, the images will turn normal;
2. The focal lengths of the dual-image lenses are different, and the area of the dual-image for the same reference object is different. The dual-image adjusts the brightness, resulting in different brightness of the reference object. The dual-lens linkage view function allows the moving image to display distant details.
22. Q: Why are the images of the Xiaomi Smart Camera C500 Dual blurry?
A: 1. Both images are fixed-focus lenses without optical zoom. The enlarged image will appear blurry, which is normal;
2. The focal lengths of the two lenses are different. The PTZ image will appear blurry because the objects closer to the camera are not within the depth of field. This is normal. You can improve the image quality by adjusting the position of the camera.
23. Q: Why are there noises in the night vision of the Xiaomi Smart Camera C500 Dual?
A: The camera has dual lenses, both with infrared night vision. When turning on or turning off the infrared night vision at night, the two lenses will make a click sound, which is normal.
24. Q: Why are the viewing angles of dual images of the Xiaomi Smart Camera C500 Dual different?
A: When the camera is installed inversely, the PTZ image cannot be kept horizontally at different angles of the PTZ camera. You can adjust the angles if you feel the image is tilted.
1. Q: How does the Xiaomi Smart Camera C500 Dual ensure the security and privacy?
A: The Xiaomi Smart Camera C500 Dual uses the built-in MJA1 security chipset, with the encryption of the whole process of transmission data, to ensure the security of communication and storage. The Xiaomi Home Secure data uses AES128-bit encryption to ensure security and privacy.
2. Q: What are the package contents of the Xiaomi Smart Camera C500 Dual?
A: The package contents of the Xiaomi Smart Camera C500 Dual are listed below:
There is a Xiaomi Smart Camera C500 Dual, a Wall mount, a Power Adapter, a User Manual, a Warranty Notice, a Charging Cable, Wall Mounting Kits and a Mounting Template Sticker.
3. Q: What is the product overview of the Xiaomi Smart Camera C500 Dual?
A: The product overview of the Xiaomi Smart Camera C500 Dual is listed below:
The front view of the Xiaomi Smart Camera C500 Dual has an Indicator, a Gimbal Camera Lens, a Microphone, a microSD card slot (visible when the lens is facing upward) and a Fixed Camera Lens.
The rear view of the Xiaomi Smart Camera C500 Dual has a Loudspeaker, a Reset Button and a Power Port.
4. Q: What installation methods does the Xiaomi Smart Camera C500 Dual support?
A: The Xiaomi Smart Camera C500 Dual can be installed in many ways. You can place the camera on a horizontal surface, such as a desk, dining table, or coffee table, or mount it on a wall.
Note:
At night, the infrared light of night vision is turned on to illuminate the nearby desktop, causing the desktop image to be white or exposed and the distant image to be black. Place the camera on a table edge or heightened position with the standard bracket for a better wide-angle view of the fixed lens.
The surveillance footage of the camera placed at the table edge is shown below:
The surveillance footage of the camera placed far from the table edge is shown below:
The heightened position with the standard bracket is shown below:
To mount the camera on the wall, the fixed camera lens should be kept horizontal to the wall, with a recommended installation distance of 60 cm. It should be installed at an angle to two walls, with a recommended installation distance of 25 cm.
The position of being mounted on the wall is shown below:
5. Q: What are the steps of mounting the Xiaomi Smart Camera C500 Dual on a wall?
A: To mount the Xiaomi Smart Camera C500 Dual on a wall, please refer to the following steps:
1. Stick the mounting template sticker in a proper position on the wall. Drill holes in the wall that align with the holes on the sticker, with a diameter of about 6mm and a depth of about 30mm. The diameter of the stand base is approximately 76mm and the hole distance is approximately 3.6cm;
2. Insert the plastic wall plugs into the drilled holes;
3. Align the holes on the wall mount with the drilled holes in the wall. Insert a screw through each wall mount hole, and then screw it into each wall plug with a Phillips head screwdriver;
4. Align the grooves on the bottom of the camera with the raised part on the wall mount. Then hold both positions with "
" on the wall mount and turn the wall mount clockwise until it locks into place;5. Adjust the shaft of the wall mount until the camera reaches a proper angle. Hold and horizontally turn the camera to adjust the horizontal direction of the fixed lens. Vertically turn the camera along the direction of "
" on the wall mount to adjust the pitching angle of the fixed lens.Note:
1. The wall must be able to support at least three times the total weight of the camera;
2. The camera must be securely fixed to the ceiling or wall according to the installation instructions to prevent possible injury;
3. After the downward installation, you need to rotate the image 180° in the camera settings in the Mi Home/Xiaomi Home APP;
4. The hole distance between two installation bracket is 36mm.
6. Q: How to install a MicroSD card on the Xiaomi Smart Camera C500 Dual?
A: Make sure that the camera is unplugged from power, and tilt the gimbal camera lens upward to expose the microSD card slot. Then insert a microSD card into the slot with the contact surface facing downwards.
7. Q: How to turn on the Xiaomi Smart Camera C500 Dual?
A: To turn on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Plug the power adapter cable into the power port on the camera, and the camera will automatically turn on;
2. When the indicator keeps in orange and a voice notification is heard, the camera is successfully turned on. If the indicator does not keep in orange, please press and hold the reset button for 7 seconds to restart the camera.
Note:
1. Please make sure to use the original power adapter cable provided to charge the camera to avoid the camera not working properly;
2. When the camera is turned on, do not turn the lens of the camera nor force it to rotate;
3. When the camera is turned on, do not turn the lens of the camera nor force it to rotate. If the positioning of the lens is inaccurate, please calibrate it in the Mi Home/Xiaomi Home APP.
8. Q: How to restore the Xiaomi Smart Camera C500 Dual to factory settings?
A: If you need to change the network connection or the Xiaomi Account, please press and hold the reset button for about 7 seconds when the camera is powered on. When you hear the voice notification, the camera is restored to factory settings and reconnect it to the APP. Restoring to factory settings will not delete the data stored in the MicroSD card.
9. Q: How to check the SN of the Xiaomi Smart Camera C500 Dual?
A: 1. You can check the SN at the back of the packaging;
2. You can check the SN on the label at bottom of the camera.
10. Q: How to check the certification of the Xiaomi Smart Camera C500 Dual?
A: You can check the certification at the back of the packaging.
11. Q: Does the Xiaomi Smart Camera C500 Dual support recording videos to the MicroSD card when the network is disconnected but the power is on?
A: Support. The device can continue to record videos on the MicroSD card when the network is disconnected and power is on. The premise is that the device has been successfully connected to the network once. In addition, if the device is powered off and then powered on again but not connected to the network, it is also impossible to record videos to the MicroSD card. It needs to be powered on again and connected to the network. When the device is powered off or disconnected from the network, the video on the MicroSD card can only be viewed by removing the MicroSD card from the device and viewing it on the computer. It does not support viewing in the Mi Home/Xiaomi Home APP.
12. Q: Do the videos recorded by the Xiaomi Smart Camera C500 Dual in Home Surveillance, the Xiaomi Home Secure and the MicroSD card have sound?
A: The videos recorded in these video recording modes all have sound. However, if you turn on the double-speed playback, the default playback will be silent, which is normal. In addition, every time you enter the camera monitoring screen or enter the Cloud or MicroSD card video playback interface, the default playback is silent. If you want to play the sound normally, please tap the mute icon to restore the sound and adjust the sound volume.
13. Q: What are the precautions for using the Xiaomi Smart Camera C500 Dual?
A: The precautions for using the Xiaomi Smart Camera C500 Dual are listed below:
1. Please use the latest Mi Home/Xiaomi Home APP(9.4 and above) to connect the camera;
2. The operating temperature range for this camera is -10°C to 45°C (for the European standard) and -10°C to 40°C (for the British standard). Do not use this camera in environments with temperatures above or below the specified operating range;
3. When enabling or disabling the night vision of the camera, the infrared cut-off filter will be switched and a slight clicking sound will be made, which is normal;
4. This camera is a precision electronic product. To ensure normal use, do not use the camera in extremely humid environments or locations that will cause water ingress;
5. To improve the camera's performance, do not place it where its lens faces or next to a reflective surface, such as glass windows or white walls, as this will cause the image to appear overly bright in areas close to the camera and darker in areas further away, or cause the camera to produce white images;
6. When using Wi-Fi, make sure the camera is installed in an area with a strong Wi-Fi signal. Do not install the camera near microwave ovens and other objects or places that will affect its Wi-Fi signal;
7. The camera supports connecting to 2.4GHz/5GHz Wi-Fi, you can select from the options according to the real conditions. Please keep the router close to the camera and do not add special characters to the name and password of the Wi-Fi, which will affect the Wi-Fi connection.
14. Q: Why must the Xiaomi Smart Camera C500 Dual be used with the standard power adapter and power cable?
A: The power cable with poor quality will affect the normal use of the camera. Please use the standard power cable and power adapter.
About APP
1. Q: How to connect the Xiaomi Smart Camera C500 Dual to the Mi Home/Xiaomi Home APP?
A: To connect the Xiaomi Smart Camera C500 Dual to the Mi Home/Xiaomi Home APP, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [+] at the right top of the screen;
3. Tap [Scan];
4. Scan the QR code at the bottom of the camera;
5. Press and hold the reset button for 7 seconds until the indicator blinks in orange and voice prompts reset successfully;
6. Follow the instructions to configure the Wi-Fi network;
7. Wait for a successful connection.
2. Q: Does the Xiaomi Smart Camera C500 Dual support zooming in the monitoring image and what is the maximum supported zoom?
A: Support. The maximum supported zoom is 6 times. You can pinch the image to zoom in or zoom out.
3. Q: How to configure the image settings of the Xiaomi Smart Camera C500 Dual?
A: Go to the [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Camera C500 Dual] >> the three-dot icon >> [Camera settings] >> configure [Timestamp], [Lens distortion correction] and rotate the image to 180° (which needs to be configured when the camera is installed inversely).
When you want to rotate the image, please tap [Rotate] and tap [√] to save it when the image is rotated to the desired angle.
4. Q: How to calibrate the PTZ of the Xiaomi Smart Camera C500 Dual?
A: To calibrate the PTZ of the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Camera settings];
5. Tap [Camera calibration] and the camera will start to calibrate.
Note:
1. The function of camera calibration can be performed when the device cannot automatically return the lens or the lens surveillance angle cannot be accurately adjusted;
2. The camera calibration will fix the problem of a small amount of PTZ angle deviation caused by the long-term rotation of the camera. After confirmation, the camera will rotate for a circle to perform PTZ calibration and automatically return to the default initial position.
5. Q: How to reboot the Xiaomi Smart Camera C500 Dual?
A: To reboot the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Camera settings];
5. Tap [Reboot device].
When the camera cannot record videos and upload videos to the Xiaomi Home Secure or has abnormalities in Home Surveillance or other functions, you can reboot the device.
6. Q: How to configure the Night vision settings of the Xiaomi Smart Camera C500 Dual?
A: To configure the Night vision settings on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Camera settings];
5. Tap [Night vision settings];
6. Select from [Switch automatically], [Always on] and [Always off];
7. You can also enable or disable [Low light full-color].
Note:
If you select [Always on] in [Night vision settings], the Low light full-color function does not work and the image will be kept in black and white or black. It is recommended that you select [Switch automatically].
7. Q: How to enable the function of data usage protection of the Xiaomi Smart Camera C500 Dual?
A: To enable Data usage protection on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Camera settings];
5. Enable or disable [Data usage protection].
When [Data usage protection] is enabled, the surveillance image will not be played when using the mobile network.
Note:
The videos stored in the Xiaomi Home Secure and MicroSD card will be played automatically, without the limitation of data usage protection.
8. Q: What are the icon functions on the real-time surveillance interface of the Xiaomi Smart Camera C500 Dual?
A: The icon introduction of the real-time surveillance interface of the Xiaomi Smart Camera C500 Dual is listed below:
1. Sleep: The camera will directly enter the sleep mode when you tap this icon. After the camera enters sleep mode, you can no longer perform any monitoring or recording operations;
2. Shoot: You can tap this icon to shoot the surveillance image at any time. The image will be stored to the local;
3. Record: You can tap this icon to record the surveillance image at any time, and tap this icon again to end the recording. The recorded videos will be stored to the local (You need to stay at the recording interface when you start to record, otherwise, the recording will be ended);
4. Clarity: You can tap the icon to adjust the clarity to Auto, 480 smooth and 2.5K HD (Auto means the camera will automatically adjust the clarity according to the network environment);
5. Full screen: Tap the icon and the surveillance image will become horizontal;
6. Voice call: Tap the icon and you can have two-way real-time calls through the Mi Home/Xiaomi Home APP;
7. Sound: Tap the icon to monitor the sound of the selected image, and you need to adjust the phone volume;
8. Image selection: Tap the icon to select the preview image from dual image, fixed image and PTZ image;
9. PTZ: Tap this icon and you can see the PTZ control interface and control the movement of the camera.
9. Q: How to configure the favorite area of the Xiaomi Smart Camera C500 Dual?
A: To configure the favorite area of the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the PTZ icon;
4. Tap the arrow icon;
5. Add, delete or control the favorite area;
6. Tap [√].
10. Q: How to use the function of automatic cruise of the Xiaomi Smart Camera C500 Dual?
A: Not support.
11. Q: How to configure Human tracking on the Xiaomi Smart Camera C500 Dual?
A: To configure Human tracking on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [AI settings];
5. Tap [Human detection];
6. Enable or disable [Human linkage tracking].
When [Human linkage tracking] is disabled, the camera will not rotate the image to track human.
12. Q: How to configure Home surveillance on the Xiaomi Smart Camera C500 Dual?
A: Go to the [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Camera C500 Dual] >> the three-dot icon >> [Home surveillance settings] >> enable or disable [Home surveillance] >> configure [Home surveillance time period], [Push notification intervals], [Detection push notifications] and [Event notification type].
Here are more details of configuring Home surveillance:
1. You need to enable the respective detected items in [AI settings], and when the trigger conditions are met, the function of Home surveillance will record event videos;
2. Home surveillance time period: You can configure all-day surveillance and periodical surveillance;
3. Sensitivity of area: You can select from high sensitivity and low sensitivity;
4. Push notification intervals: You can select the intervals from 3 minutes, 5 minutes, 10 minutes and 30 minutes(you can only select from the default intervals and cannot customize the intervals. The shortest interval is 3 minutes to avoid frequent push notifications);
5. Event notification type: You need to enable the items in [AI settings] initially. Besides, only the trigger conditions are met can the notification push. Event notification type includes [Person detected], [Someone enters the fenced area], [Someone leaves the fenced area], [Baby is crying], [Pet detected], [Motion detected] and [From smart scene trigger]. You will not receive notification when you disable the options below [Event notification type]. If you need to check the event, please go to Home surveillance;
6. There are no push notifications and event videos in Home surveillance if there is no respective detection items in [AI settings];
7. The respective event notification type of the AI settings is listed below:
Note:
1. When [Home surveillance] is enabled, 9-second videos will be recorded and saved in the Xiaomi Home Secure. Videos in Home surveillance will be covered in a cycle of 7 days;
2. Apart from Human detection, other detection types in [AI settings] are disabled by default and need to enable manually;
3. The videos in Home surveillance cannot be deleted in batches;
4. You can also use Home surveillance without using MicroSD card and the Xiaomi Home Secure.
13. Q: How to play the videos stored on the MicroSD card of the Xiaomi Smart Camera C500 Dual?
A: To play the videos stored on the MicroSD card on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap [Playback];
4. Tap [Memory card];
5. Check the videos according to your needs.
Here are more details about playing the videos stored in the MicroSD card:
1. When the camera is disconnected from the network or powered off, the videos stored on the MicroSD card cannot be played in the Mi Home/Xiaomi Home APP. You can use a card reader to check the videos on the MicroSD card on the computer;
2. The different colors represent different recorded events, you can scroll left or right to play the corresponding event. Gray represents there are no events recorded;
3. Each video on the MicroSD card is 1 minute long and can be deleted in batches.
Here are the icon functions in the playback interface:
1. Play/pause: You can pause and continue playing the MicroSD card playback image. You need to tap the playback screen for the play/pause icon to appear;
2. Screenshot: You can take a screenshot of the current surveillance screen, and a picture will be generated and saved to the gallery;
3. Record: Tap the record icon to record the current surveillance interface and save the video to the gallery;
4. Speed playback: The video on the MicroSD card supports 1×, 4×, and 16× speed playback in the camera. When you select speed playback, the video will play in silence by default;
5. Mute: Every time you enter the camera playback, the video stored ion the MicroSD card will be played in silence by default. If you want to have sound when viewing the surveillance screen, tap the mute icon to turn on the sound;
6. Full screen: The camera surveillance screen will become horizontal if you tap the icon.
14. Q: How to format the MicroSD card of the Xiaomi Smart Camera C500 Dual?
A: To format MicroSD card on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Manage storage];
5. Tap [SD card status];
6. Tap [Format SD card].
Note:
1. The MicroSD card is displayed available in the Mi Home/Xiaomi Home APP, but there is no available space when the MicroSD card is read in the computer, which is normal;
2. Affected by the using environment, the recording time of the MicroSD card is for reference only. Please follow the actual recording time;
3. Formatting an SD card will delete all the videos stored in the SD card. Please back up these videos in advance.
15. Q: How to update the firmware of the Xiaomi Smart Camera C500 Dual?
A: To update the firmware on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Firmware update] and check whether there is an available update.
16. Q: Does the Xiaomi Smart Camera C500 Dual support to connecting to HomeKit?
A: Not support.
17. Q: How to check videos stored in Xiaomi Home Secure on the Xiaomi Smart Camera C500 Dual?
A: To check the videos stored in the Xiaomi Home Secure on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap [Playback];
4. Tap [Cloud];
5. Select from the options.
Note:
The different colors represent different recorded events, you can scroll left or right to play the corresponding event.
18. Q: Does the Xiaomi Smart Camera C500 Dual support panoramic drawing?
A: Not support.
19. Q: Does the Xiaomi Smart Camera C500 Dual support adjusting volume during calls?
A: Support. During a voice call, you can adjust the sound on the phone by adjusting the volume of the phone, and you can also adjust the sound on the camera.
To adjust the volume during calls on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Camera settings];
5. Tap [Camera speaker volume adjustment].
20. Q: Why can the phone not receive push notifications of home surveillance and other information from the Xiaomi Smart Camera C500 Dual?
A: 1. You need to enable the detection items in [AI settings], some of which is disabled by default. And enable the options below [Event notification type] in [Home surveillance settings];
2. Enable the notification permission of the Mi Home/Xiaomi Home APP in settings;
3. Keep the device notifications in the Mi Home/Xiaomi Home APP enabled.
21. Q: Why does the Xiaomi Smart Camera C500 Dual have alert videos but no push notifications from Home surveillance?
A: Please check whether the [Home surveillance] and the event options below [Event notification type] are enabled in [Home surveillance settings].
22. Q: How to share the Xiaomi Smart Camera C500 Dual with other Xiaomi Accounts and delete the shared Xiaomi Accounts?
A: 1. Press and hold [Xiaomi Smart Camera C500 Dual], tap [Share] on the homepage of the Mi Home/Xiaomi Home APP, and follow the instructions to share the device. The real-time surveillance can be viewed by up to two accounts simultaneously and up to one account can view the videos stored on the MicroSD card;
2. Tap [Share device] in the settings page of [Xiaomi Smart Camera C500 Dual] and follow the instructions to share the device;
3. To delete the shared device, go to the [Mi Home/Xiaomi Home] APP >> [Profile] >> [Additional settings] >> [Share device] >> select the device >> [×].
23. Q: What to do if the Xiaomi Smart Camera C500 Dual reports person detected but no one moves?
A: If the Xiaomi Smart Camera C500 Dual reports wrongly, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap [Surveillance];
4. Select the wrongly reported video;
5. Tap the recognition error icon;
6. Tap [Recognition errors report];
7. Tap [OK].
24. Q: How to use Dual-lens linkage view of the Xiaomi Smart Camera C500 Dual?
A: Go to the [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Camera C500 Dual] >> press and hold the selected area of the fixed image(the distance of over 1 meter from the camera is better) >> PTZ image will rotate to the selected area.
25. Q: Does the Xiaomi Smart Camera C500 Dual support pushing notifications on the Mi Home/Xiaomi Home on the TV?
A: Not support.
26. Q: Does the Xiaomi Smart Camera C500 Dual support the Bluetooth gateway?
A: Not support.
27. Q: How to use Cry detection on the Xiaomi Smart Camera C500 Dual?
A: To use Cry detection on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [AI settings];
5. Tap [Cry detection];
6. Enable [Cry detection];
7. You can also tap [Sensitivity settings] to adjust the sensitivity to [High], [Medium] and [Low].
When [Cry detection] is enabled, you will receive notification on the phone in time if the camera detects crying.
Note:
If the surrounding environment is noisy, the notification will be pushed wrongly.
28. Q: How to use Virtual fence on the Xiaomi Smart Camera C500 Dual?
A: To use virtual fence, please go to the [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Camera C500 Dual] >> three-dot icon >> [AI settings] >> [Virtual fence] >> enable [Virtual fence].
Here are more details about Virtual fence:
1. Virtual fence adds [Someone enters the fenced area] and [Someone leaves the fenced area] to the fixed image on the basis of such AI detection as human moves and image changes;
2. When [Virtual fence] is enabled, you can select the fenced area on the fixed image manually. When the camera detects someone leaving or entering the fenced area, a notification will be pushed to the phone and record the event. It can also be linked to smart scenes;
3. You can manually frame a virtual fence on the fixed image;
4. In approximately 5 seconds, when you leave the virtual fence after entering it, the Home surveillance will show someone leaves the fenced area.
29. Q: How to use Pet detection on the Xiaomi Smart Camera C500 Dual?
A:To use Pet detection on the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [AI settings];
5. Tap [Pet detection];
6. Enable [Pet detection].
When [Pet detection] is enabled, if the camera detects the pet, notification will be pushed to the phone and it will be recorded as an event. It can also be linked to smart scenes.
30. Q: What is the lowest APP version supported the Xiaomi Smart Camera C500 Dual?
A: You can go to [Mi Home/Xiaomi Home] APP >> [Profile] >> [Additional settings] >> [About Mi Home/Xiaomi Home] to check the current version.
The supported lowest version is 9.4 for Android and 9.4 for iOS. If the version is lower than 9.4, the device cannot be bound to the APP. Please update it to the latest version or reinstall the Mi Home/Xiaomi Home APP.
31. Q: How to configure NAS network storage on the Xiaomi Smart Camera C500 Dual?
A: You can follow the instructions to add storage devices in [Manage storage] in the settings interface in the Mi Home/Xiaomi Home APP.
Note:
The router or network disk connected to the camera must support transfer, and the camera must have a MicroSD card installed and recorded normally.
32. Q: How to make the Xiaomi Smart Camera C500 Dual display as a large card on the homepage of the Mi Home/Xiaomi Home APP?
A: To switch to a large card of the Xiaomi Smart Camera C500 Dual, please refer to the following steps:
1. Go to the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C500 Dual];
3. Tap the three-dot icon on the right top of the screen;
4. Tap [Switch to large card];
5. Enable [Switch to large card].
You can also tap
to switch to dual images.Troubleshooting
1. Q: Why is the image of the Xiaomi Smart Camera C500 Dual black?
A: 1. There is an obstruction in front of the PTZ camera. The infrared light directly shines on nearby objects or there is light reflection from other places, which will cause the objects or areas in the image to be white. You can turn to avoid the obstruction;
2. The fixed camera is very close to the desktop. At night, infrared light directly illuminates the nearby desktop, causing the desktop area to be white or exposed and the distant view to be black. This is a normal phenomenon. When placing the device on the desktop, try to place it on the edge of the table or use the standard bracket to raise it and place it farther away from the desktop to avoid the dark distant view and better obtain the wide-angle view of the fixed camera;
3. After inverted installation, the viewing angle of the fixed camera needs to be adjusted downward to avoid being parallel to the roof, which will cause the image to be too dark or too white, affecting the night vision effect.
2. Q: Why are there no sounds or noises when checking the real-time surveillance image of the Xiaomi Smart Camera C500 Dual?
A: 1. The volume of the real-time surveillance is turned off by default in the Mi Home/Xiaomi Home APP. You can turn on the volume icon in the video interface. If the volume is low, you can turn up the volume of the phone;
2. If there is noise in the real-time surveillance, please keep the phone away from the camera and avoid placing the camera next to electronic devices such as refrigerators and microwave ovens.
3. Q: Why does the Xiaomi Smart Camera C500 Dual have no sound during calls?
A: 1. Check if the volume on the phone is turned down too low, resulting in silence;
2. Check if the Mi Home/Xiaomi Home APP has been permitted to use the phone's microphone (recording). If not, turn on the relevant permission in the phone's settings.
4. Q: Why is playing the historical videos of the Xiaomi Smart Camera C500 Dual not smooth?
A: 1. If the video on the MicroSD card is not continuous, please check whether the function of only recording moving images is turned on. After this function is turned on, the camera will only record when the image changes; (If the videos in the Xiaomi Home Secure are not continuous, it is normal. Videos stored in the Xiaomi Home Secure only record moving images and cannot record 24 hours a day.)
2. If the video is stuck, it will be due to network problems. Check whether the network connected to the camera is connected to too many devices, or whether other devices are playing videos at the same time. You can also reconnect the 5GHz Wi-Fi network to have a stronger signal for indoor use.
5. Q: Why is the MicroSD card on the Xiaomi Smart Camera C500 Dual abnormal?
A: 1. Please use a dedicated FAT32 high-speed MicroSD card for dashcams or cameras produced by regular manufacturers;
2. Please make sure that the MicroSD card that meets the requirements has been installed in the camera. A camera without a MicroSD card cannot store videos or review historical videos;
3. If the MicroSD card does not record, or it cannot automatically delete files in a loop, you can format the MicroSD card in the storage settings of the camera in the Mi Home/Xiaomi Home APP;
4. If the MicroSD card cannot be formatted in the APP, you can format the MicroSD card on the computer through a card reader. After formatting, power off the camera and reinstall the MicroSD card.
Note:
After formatting, the files on the MicroSD card will be deleted.
6. Q: Why does the Mi Home/Xiaomi Home APP show that the Xiaomi Smart Camera C500 Dual is offline or frequently offline?
A: 1. Please check whether the camera is powered off and make sure that the standard adapter is used simultaneously;
2. Please try to restart the router;
3. If the power and network are in the normal condition, please check the indicator:
Blink in blue: The camera is connecting to the network and please check whether the network is normal;
Keep in orange: The camera is turning on or waiting for connection after reset. Please rebind the camera to the APP.
If the indicator is in the conditions mentioned above, the camera will be in the offline status;
4. Please check whether the MicroSD card is inserted into the camera and remove the MicroSD card to check whether the camera is offline. MicroSD card with poor quality will make the camera offline;
5. Please update the firmware to the latest version;
6. You can also reconnect the 5GHz Wi-Fi network to have a stronger signal for indoor use.
7. Q: Why does the indicator of the Xiaomi Smart Camera C500 Dual blink in blue and can the camera not be used?
A: 1. If the blue light blinks when connecting to the APP, it means that the camera cannot connect to the network or cannot be bound to the account. Please check whether the account password is correct and whether the network meets the camera requirements;
2. If the APP has been successfully connected, the blue light suddenly blinks and cannot be used, please check whether the network is normal;
3. Please restart the router;
4. You can also reconnect the 5GHz Wi-Fi network to have a stronger signal for indoor use.
8. Q: Why does the Xiaomi Smart Camera C500 Dual have echoes during calls?
A: 1. When making a call, please try not to place the phone and the device in the same space, and keep the phone at least 10 meters away from the device. The echoes caused by the close distance are normal phenomena;
2. If there are many electronic products near the device, electromagnetic interference will be generated, which will cause howling and noise during voice calls.
9. Q: Why are the videos recorded in night vision mode by the Xiaomi Smart Camera C500 Dual blurry and no images?
A: 1. Please make sure the camera lens is clean and dust-free;
2. Please check whether the lens is blocked by debris. If so, please rotate the PTZ or move the camera position in the Mi Home/Xiaomi Home APP to move the lens out of the blocked area;
3. The dual images use 2.8mm and 6mm focal length lenses respectively. The moving image uses a 6mm focal length lens, which is matched with a fixed screen to meet the dual-lens linkage view function. The mobile image displays distant details and avoids obstructions at close range. It can be repositioned or hoisted for use.
10. Q: What to do if the indicator on the Xiaomi Smart Camera C500 Dual is not on?
A: You can adjust the indicator status in the interface of the Xiaomi Smart Camera C500 Dual in the Mi Home/Xiaomi Home APP.
11. Q: Why do the videos recorded by the Xiaomi Smart Camera C500 Dual in the MicroSD card have no sound in the computer?
A: This problem occurs because the video playback software on the computer is incompatible. You can try replacing the computer player.
12. Q: Why are the videos recorded by the Xiaomi Smart Camera C500 Dual in the MicroSD card not smooth and out of sync in terms of sound and image?
A: 1. Restart the device to see if it can return to normal;
2. Please check whether you frequently remove the MicroSD card when powered on. The MicroSD card can only be removed when the camera is powered off. Frequently removing the MicroSD card will cause the MicroSD card to perform poorly and cause abnormal problems in the recorded video;
3. Please check whether the reading rate of the MicroSD card is slow;
4. Replace the MicroSD card. (It is recommend that you use a MicroSD card that meets the requirements, otherwise, there will be many abnormal problems during use, such as discontinuous recording, and memory abnormalities.)
13. Q: Why can the Xiaomi Smart Camera C500 Dual not identify the MicroSD card?
A: 1. Restart the device;
2. Check whether the MicroSD card is inserted into the camera;
3. Check if the camera firmware version and Mi Home/Xiaomi Home APP version need to be updated;
4. Clear the data of the Mi Home/Xiaomi Home APP; (clearing data will erase the downloaded videos in the Xiaomi Home Secure)
5. Please use a dedicated FAT32 high-speed MicroSD card for dashcams or cameras produced by regular manufacturers;
6. Replace the MicroSD card.
Note:
MicroSD cards have a service life. If a card is used for a long time, it will cause the card to be erased and rewritten multiple times and cannot be used again. Please be sure to change the MicroSD card for use.
14. Q: What to do if the PTZ of the Xiaomi Smart Camera C500 Dual does not rotate?
A: 1. Power off and restart the device;
2. You can reboot the device in the camera settings in the Mi Home/Xiaomi Home APP;
3. You can calibrate the camera in the camera settings in the Mi Home/Xiaomi Home APP
If the PTZ cannot rotate after the steps mentioned above, please contact the local after-sales service center.
15. Q: What to do if the firmware update of the Xiaomi Smart Camera C500 Dual fails?
A: 1. Update failure is caused by poor network or server abnormality. Please change the network environment and try again;
2. Please do not update the firmware when the network is used frequently;
3. If the network is smooth, please change the time period and try again.
16. Q: Why does the MicroSD card on the Xiaomi Smart Camera C500 Dual not record videos and why can the videos not be deleted in a loop?
A: 1. Please check whether the camera firmware and APP version need to be updated;
2. Please check whether the function of only recording moving images is turned on in the Mi Home/Xiaomi Home APP;
3. Format the MicroSD card in the Mi Home/Xiaomi Home APP; (formatting the MicroSD card will clear the videos, so back up the videos before formatting)
4. If the MicroSD card cannot be formatted in the Mi Home/Xiaomi Home APP, you can format the MicroSD card on the computer using a card reader. After formatting, power off the camera and reinstall the MicroSD card;
5. The inability to record videos with a MicroSD card is related to the card itself. You can replace the MicroSD card to see if the problem recurs.
17. Q: Why does the Xiaomi Smart Camera C500 Dual rotate automatically?
A: Go to [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Camera C500 Dual] >> the three-dot icon >> [AI settings] >> disable [Human detection].
When [Human detection] is enabled, the camera will rotate with the image rotation and return to the original position after rotation.
18. Q: Why can the Xiaomi Smart Camera C500 Dual not be connected to the Mi Home/Xiaomi Home APP?
A: 1. Please make sure the version of the Mi Home/Xiaomi Home is 9.4 and above;
2. Please exit the APP connection page, reset the camera and reconnect;
3. Please restart the router and keep the camera close to the router;
4. Please check whether the Wi-Fi network is normal. You can use the phone hotspot to check it. If the camera can connect to the hotspot, there are Wi-Fi abnormalities. Please contact the Wi-Fi carrier to solve the issue.
19. Q: What to do if the Xiaomi Smart Camera C500 Dual fails to connect when binding to the APP?
A: 1. Please check whether the network is normal;
2. Please try to restart the router;
3. Please reset the camera and reconnect;
4. You can use the phone hotspot to check it. If the camera can connect to the hotspot, there are Wi-Fi abnormalities. Please contact the Wi-Fi carrier to solve the issue.
Note:
The camera supports connecting to 2.4GHz and 5GHz Wi-Fi networks. 5GHz Wi-Fi has a better and more stable signal for indoor use.
20. Q: Why are the fixed camera lens and PTZ camera lens of the Xiaomi Smart Camera C500 Dual different?
A: Different standard lenses used in dual cameras of the Xiaomi Smart Camera C500 Dual make the different overview of the cameras, which is normal.
21. Q: Why are the color and brightness of the images of the Xiaomi Smart Camera C500 Dual different?
A: 1. The camera will balance the brightness when there are large yellow, red and blue areas in the image, which will make the image become slightly white. When the color proportion is reduced, the images will turn normal;
2. The focal lengths of the dual-image lenses are different, and the area of the dual-image for the same reference object is different. The dual-image adjusts the brightness, resulting in different brightness of the reference object. The dual-lens linkage view function allows the moving image to display distant details.
22. Q: Why are the images of the Xiaomi Smart Camera C500 Dual blurry?
A: 1. Both images are fixed-focus lenses without optical zoom. The enlarged image will appear blurry, which is normal;
2. The focal lengths of the two lenses are different. The PTZ image will appear blurry because the objects closer to the camera are not within the depth of field. This is normal. You can improve the image quality by adjusting the position of the camera.
23. Q: Why are there noises in the night vision of the Xiaomi Smart Camera C500 Dual?
A: The camera has dual lenses, both with infrared night vision. When turning on or turning off the infrared night vision at night, the two lenses will make a click sound, which is normal.
24. Q: Why are the viewing angles of dual images of the Xiaomi Smart Camera C500 Dual different?
A: When the camera is installed inversely, the PTZ image cannot be kept horizontally at different angles of the PTZ camera. You can adjust the angles if you feel the image is tilted.
Does it help?
Yes
No