Xiaomi Electric Scooter Elite FAQ

1. Q: How to use the energy recovery function of the Xiaomi Electric Scooter Elite?

A: The energy recovery intensity can be selected on the homepage of the Xiaomi Electric Scooter Elite plug-in in the Mi Home/Xiaomi Home APP.
 

2. Q: What type of battery does the Xiaomi Electric Scooter Elite use?

A: The Xiaomi Electric Scooter Elite uses lithium-ion batteries.
 

3. Q: How to maintain the battery of the Xiaomi Electric Scooter Elite?

A: In daily use, try to avoid completely draining the battery. The battery performs better when used within the normal temperature range. If used in temperatures below 0°C, the battery endurance will be reduced. At -10°C, the battery endurance can be only half or even less than that at room temperature. This is due to the characteristics of lithium-ion batteries.
If your scooter has not been used for more than 30 days, charge it to at least 80% and store it in a cool, dry place. Recharge the battery every 1-2 months to keep it fully charged and prevent it from over-discharging, which can prevent the scooter from turning on.
Note:
If the battery is not charged in time, it can lead to over-discharge and damage to the battery, which is irreparable. Damage caused by not charging for an extended period will prevent the battery from being recharged, and the warranty will no longer be valid.
 

4. Q: What to do if the Xiaomi Electric Scooter Elite cannot be charged?

A: If the Xiaomi Electric Scooter Elite cannot be charged, please refer to the following steps:
1. Check if the power adapter is faulty. Connect the power adapter to the power supply only, without connecting it to the scooter, and observe the charger indicator on the power adapter. If the indicator is off or red (the normal indicator is green), it indicates that the power adapter is faulty and needs to be replaced. Please contact the local after-sales service center;
2. Check if the battery is over-discharged. If the scooter has not been ridden or charged for a long time, the battery could be over-discharged. Connect the charger to the scooter and try to activate the battery. If the battery cannot be activated, it means the battery is severely over-discharged. Please contact the local after-sales service center;
3. Check if the temperature is too high or too low. If the battery pack temperature exceeds 45°C, the over temperature protection will trigger, and charging will be disabled. Once the temperature drops below 45°C, charging can continue. If the battery pack temperature drops below 0°C, the low-temperature protection will trigger, and charging will be disabled. Once the temperature rises above 5°C, charging can continue.
 

5. Q: What to do if the Xiaomi Electric Scooter Elite cannot be started?

A: It can be due to controller error, severe battery over-discharge, or other errors. Please contact the local after-sales service center for further assistance.
 

6. Q: How to determine if the Xiaomi Electric Scooter Elite is malfunctioning?

A: When the wrench icon on the control panel turns red, it indicates that the Xiaomi Electric Scooter Elite has a malfunction, and the speedometer will display an error code.
 

7. Q: How to reconnect the Xiaomi Electric Scooter Elite with the Mi Home/Xiaomi Home APP?

A: When the Xiaomi Electric Scooter Elite is off, squeeze the brake lever, and simultaneously press and hold the accelerator and the power button for 7 seconds until the Bluetooth icon on the control panel starts blinking. To switch to a new Xiaomi Account, please unpair the scooter from your old account in the Mi Home/Xiaomi Home APP.
 

8. Q: How many riding modes does the Xiaomi Electric Scooter Elite have and what are the maximum speeds for these modes?

A: There are three riding modes of the Xiaomi Electric Scooter Elite.
The details about the three modes are as follows:
1. Walking mode with a maximum speed of 6km/h (3.73MPH for the US version);
2. Standard mode (D) with a maximum speed of 15km/h (9.32MPH for the US version);
3. Sport mode (S) with a maximum speed of 25km/h (20km/h for the German and European versions, 20MPH for the US version).
 

9. Q: How to lock the motor of the Xiaomi Electric Scooter Elite?

A: The Xiaomi Electric Scooter Elite's motor will be locked after you enable the motor lock in the Mi Home/Xiaomi Home APP. After 24 hours of being locked, the scooter will automatically turn off. The motor will still be locked when the scooter is turned on again. When the scooter's motor is locked, the scooter will sound an alarm when moved, and the buttons on the scooter will not work.
This function cannot prevent your scooter from being stolen, please keep the scooter safe.
Note:
Locking the scooter will consume the scooter's power, please use this function properly.
 

10. Q: Why does the brightness of the control panel change when using the Xiaomi Electric Scooter Elite?

A: The control panel will dim if the lights on the Xiaomi Electric Scooter Elite are on and return to the normal brightness when the lights are off.
 

11. Q: What is the range of extreme temperatures for the Xiaomi Electric Scooter Elite?

A: Extreme temperatures refer to the temperature of the environment in which the battery is charging, discharging, or in storage that is not within the range specified by the manufacturer. The temperature range specified by the manufacturer is 0°C to 45°C for charging, -20°C to 60°C for discharging, and -20°C to 45°C for storage.
 

12. Q: What is the evolution of self-discharging rates on the Xiaomi Electric Scooter Elite?

A: The battery pack has an initial self-discharge rate of 1.2% per month in a room-temperature environment. With the use of the battery pack, the self-discharging rate increases by about 1% to 5% per month on average for every 100 cycles of charging and discharging or every 6 months (based on which condition is reached first).
 

13. Q: What is the normal temperature range for the motor of the Xiaomi Electric Scooter Elite, and what measures should be taken if it exceeds the normal temperature limits?

A: When the motor is operating normally, the maximum temperature will not exceed 130°C. When the motor is within 130°C, it falls within the normal temperature and will not cause damage to the scooter and pose any risk to personal safety. However, if the motor temperature exceeds 130°C, the motor can have been damaged. Please turn off the scooter's power, place it in a well-ventilated area, and contact the local after-sales service center promptly.