1. Q: How to ride the Xiaomi Electric Scooter 5 Pro?

A: Step on the Xiaomi Electric Scooter 5 Pro with one foot, and use the other foot to push off. Keep balance after stepping on the scooter with both feet, and then press the accelerator to speed up. It is recommended to maintain a constant speed when riding, and do not accelerate or brake suddenly.
Note:
The scooter will start working only when it is coasting at a speed of 5km/h or more.
 

2. Q: What are the requirements for riders of the Xiaomi Electric Scooter 5 Pro?

A: The Xiaomi Electric Scooter 5 Pro is suitable for people aged 16-50, with a height of 120cm-200cm. The scooter's maximum load is 120kg.
Note:
Do not ride while under the influence of alcohol, or medication that impairs your judgment.
 

3. Q: How to charge the Xiaomi Electric Scooter 5 Pro?

A: The charging port is on the tilted tube above the deck. Remove the rubber plug, and insert the charging plug to charge. Once charging is completed, remove the charging plug and close the rubber plug.
 

4. Q: What type of battery is used for the Xiaomi Electric Scooter 5 Pro?

A: The Xiaomi Electric Scooter 5 Pro uses a lithium-ion battery.
 

5. Q: How to maintain the battery of the Xiaomi Electric Scooter 5 Pro?

A: To maintain the battery of the Xiaomi Electric Scooter 5 Pro, please refer to the following methods:
1. Try not to let the battery fully deplete during daily use. Frequent charging is recommended to extend the battery's lifespan;
2. The battery performs best within a normal temperature range. However, using the scooter in temperatures below 0°C can significantly reduce both battery life and performance, and at -20°C, the travel range can drop to half or less compared to room temperature. Additionally, it is important to avoid using the scooter in environments above 45°C;
3. When not in use, avoid storing the scooter in environments below -20°C or above 50°C;
4. If planning not to use the scooter for more than 30 days, charge the battery to about 80% before storage. Fully charge the battery every 1-2 months, even if not in regular use, to help prolong its service life;
5. Keep the scooter and battery clean and free from moisture to prevent any damage. If the scooter will be unused for an extended period, consider checking the battery periodically to ensure it remains charged.
Note:
If the battery is not charged in time, it can lead to over-discharge and damage to the battery, which is irreparable. Damage caused by not charging for an extended period will prevent the battery from being recharged, and the warranty will no longer be valid.
 

6. Q: How to use the energy recovery function of the Xiaomi Electric Scooter 5 Pro?

A: During riding, press the brake or release the accelerator to coast, then the energy recovery function will be enabled and part of the kinetic energy will be converted into electrical energy for storage and reuse. The energy recovery function can extend the battery life and provide a braking effect. It is recommended to start with the low level of energy recovery intensity when riding the scooter for the first time.
To set the energy recovery intensity, connect the scooter to the Mi Home/Xiaomi Home APP, and scroll down to the bottom of the scooter's plugin. The energy recovery intensity is set to low by default, and you can adjust the intensity among low, medium, and high.
 

7. Q: What is the waterproof rating of the Xiaomi Electric Scooter 5 Pro? Can it be ridden in the rain or snow?

A: The waterproof rating of the Xiaomi Electric Scooter 5 Pro is IPX5. Do not ride this scooter in severe weather conditions such as rain for your personal safety.
 

8. Q: How to inflate the Xiaomi Electric Scooter 5 Pro tires and what should the tire pressure be inflated to?

A: To inflate the Xiaomi Electric Scooter 5 Pro tires, please refer to the following steps:
1. Remove the tire valve cap, and connect the pump and the valve securely together;
2. Inflate the tire;
3. Remove the pump and install the tire valve cap.
The recommended tire pressure for front and back tires is 45psi-50psi. It is also recommended to check the tire pressure every month.
 

9. Q: Why do the Xiaomi Electric Scooter 5 Pro's tires slowly deflate during use?

A: The Xiaomi Electric Scooter 5 Pro uses tubeless tires, and there will be a certain amount of pressure loss during storage and use.
Note:
Riding your scooter with low tire pressure can speed up tire wear, and even pose the risk of a puncture. It is recommended to check the tire pressure every month and keep it between 45psi-50psi. Do not ride the scooter with irregular tire pressure.
 

10. Q: How to determine if the Xiaomi Electric Scooter 5 Pro is malfunctioning?

A: When the blinking red wrench icon appears on the control panel, it indicates that the Xiaomi Electric Scooter 5 Pro has an issue.
The following ways can help you determine:
1. When the scooter has an issue, the speedometer displays an error code;
2. When an error occurs, the buzzer will sound in a 3-second cycle and ring 5 times every cycle.
 

11. Q: Why doesn't the Xiaomi Electric Scooter 5 Pro charge?

A: If the Xiaomi Electric Scooter 5 Pro can not charge, please refer to the following reasons:
1. Check if the power adapter is faulty. Connect the power adapter to the power supply only, without connecting it to the scooter, and observe the LED indicator on the power adapter. If the indicator is off or red (the normal indicator is green), it indicates that the power adapter is faulty and needs to be replaced. Please contact the local after-sales service center;
2. Check if the battery is over-discharged. If the scooter has not been ridden or charged for a long time, the battery could be over-discharged. Please contact the local after-sales service center;
3. Check if the temperature is too high or too low. When the thermometer icon lights up, it indicates that the battery temperature is either too high or too low, and charging is not possible. Wait until the temperature returns to the normal operating range before charging again.
 

12. Q: What to do if the Xiaomi Electric Scooter 5 Pro's Bluetooth connection is disconnected?

A: To resolve this issue, please refer to the following steps:
1. Check if the phone's Bluetooth is turned on;
2. Check the current version of the Mi Home/Xiaomi Home APP and update it to the latest version;
2. When connecting, stay close to the scooter to ensure you are within the effective Bluetooth range.
 

13. Q: How to reconnect the Xiaomi Electric Scooter 5 Pro with the Mi Home/Xiaomi Home APP?

A: Before reconnecting the Xiaomi Electric Scooter 5 Pro to the Mi Home/Xiaomi Home APP, press the accelerator and simultaneously press the power button five times to reset the scooter. Then, remove the scooter from the account it is currently paired with.
 

14. Q: How to install the screws in the Xiaomi Electric Scooter 5 Pro’s package?

A: Use the Allen key in the package to pre-tighten four screws into both sides of the stem diagonally (two screws for each side). Make sure the handlebar is correctly installed and then tighten the screws thoroughly.
 

15. Q: How to lock the Xiaomi Electric Scooter 5 Pro?

A: Once you lock the Xiaomi Electric Scooter 5 Pro through the Mi Home/Xiaomi Home APP, the motor will be locked. After 24 hours of being locked, the scooter will automatically power off. However, the motor will remain locked when turned on again. If the scooter is moved while locked, an alarm will sound, and the buttons on the scooter will be disabled. Please note that this function does not prevent theft, so ensure the scooter is stored safely.
Note:
Locking the scooter will consume the scooter's power, please use this function wisely.
 

16. Q: How to restore the Xiaomi Electric Scooter 5 Pro to factory settings?

A: Make sure the Xiaomi Electric Scooter 5 Pro is turned on. Squeeze the brake lever, and simultaneously press and hold the accelerator and the power button for 7 seconds. When you hear a beep, the scooter has been restored to factory settings. This operation will completely delete the data stored in the scooter, please proceed with caution.
 

17. Q: Why does the brightness of the control panel change when using the Xiaomi Electric Scooter 5 Pro?

A: The control panel will dim if the lights on the Xiaomi Electric Scooter 5 Pro are on and return to the normal brightness when the lights are off.
 

18. Q: How to adjust the mechanical brake of the Xiaomi Electric Scooter 5 Pro?

A: Before adjusting, make sure the Xiaomi Electric Scooter 5 Pro is turned off and not charging. When the brake is too tight or too loose, it is recommended to refer to the following methods to adjust the brake for an optimal experience. When the brake is too tight, use the 14mm T-handle socket wrench to turn the nut on the screw rod counterclockwise, so as to slightly shorten the brake cable's exposed bottom part. When the brake is too loose, use the tool to turn the nut on the screw rod clockwise, so as to slightly lengthen the brake cable's exposed bottom part.
Note:
The 14mm T-handle socket wrench needs to be prepared by yourself.
 

19. Q: How to check the QR code for the Xiaomi Electric Scooter 5 Pro?

A: To connect to the Mi Home/Xiaomi Home APP, you need to scan the QR code to the Xiaomi Electric Scooter 5 Pro.
To check the QR code, please refer to the following methods:
1. After connecting the scooter to the Mi Home/Xiaomi Home, you can check the QR code of the scooter at the settings interface of the plugin of the Xiaomi Electric Scooter 5 Pro;
2. You can also find the scooter's QR code on the labels attached to the control panel and to the right side of the deck, as well as on the back cover of the user manual.
 

20. Q: What is the impact of low-temperature weather on riding the Xiaomi Electric Scooter 5 Pro?

A: The lithium-ion battery has reduced activity and delayed reaction in winter. To avoid irreparable damage to the battery cell caused by low temperature, BMS will enable low-temperature protection and the thermometer icon on the control panel will light up. This will result in reduced acceleration and charging issues for the Xiaomi Electric Scooter 5 Pro. Since low-temperature weather leads to the reduced activity of the lithium-ion battery and changed tire pressure, together with the impact of wind speed and heavy clothes worn by riders, the scooter's energy consumption will accelerate and its battery life will decrease as well.
 

21. Q: Why does the thermometer icon on the control panel light up when using the Xiaomi Electric Scooter 5 Pro?

A: If the thermometer icon lights up, it means the battery temperature is too high or too low. This will result in reduced acceleration and charging issues for the Xiaomi Electric Scooter 5 Pro, and you can not be able to ride the scooter. Use or charge the scooter after its battery temperature returns to the normal operating range.
 

22. Q: What is the travel range of the Xiaomi Electric Scooter 5 Pro?

A: The travel range of the Xiaomi Electric Scooter 5 Pro is approximately 60km. This measurement is based on ideal conditions: no wind, a temperature of 25°C, a fully charged battery, and riding at a constant speed of 15km/h in standard mode on a flat surface with a load of 75kg. However, the actual range can vary due to factors such as the rider's weight, ambient temperature, wind speed, road conditions, tire pressure, battery charging cycles, riding mode, and individual riding habits, including rapid acceleration or deceleration.
 

23. Q: How to cycle through the riding modes when using the Xiaomi Electric Scooter 5 Pro?

A: Press the power button twice to cycle through the riding modes. The maximum speed for walking mode is 6km/h, for standard mode (D) is 20km/h, for sport mode (S) and sport plus mode (S+) is 25km/h. Do not cycle through the riding modes when riding the scooter.
Note:
If the local regulations and laws have different provisions on the maximum speed, the local regulations and laws will prevail.
 

24. Q: What is the evolution of self-discharging rates on the Xiaomi Electric Scooter 5 Pro?

A: The battery pack has an initial self-discharge rate of 1% to 4% per month in a room-temperature environment. With the use of the battery pack, the self-discharging rate increases by about 0.6% per month on average for every 100 cycles of charging and discharging or every 6 months (based on which condition is reached first).
 

25. Q: What are the extreme temperatures and what are the charging, discharging, and storage temperature ranges for the Xiaomi Electric Scooter 5 Pro?

A: Extreme temperatures refer to the temperature of the environment in which the battery is charging, discharging, or in storage that is not within the range specified by the manufacturer. The temperature range specified by the manufacturer is 0°C to 45°C for charging, -20°C to 70°C for discharging, and -20°C to 60°C for storage.
 

26. Q: What does the TCS anti-slip function mean on the Xiaomi Electric Scooter 5 Pro?

A: When the TCS (traction control system) anti-slip function is enabled, the Xiaomi Electric Scooter 5 Pro can prevent the tires from slipping excessively to maintain stability during starting, accelerating, turning, etc. The function can be enabled or disabled via the Mi Home/Xiaomi Home APP.