Why cannot the Xiaomi Dual-mode Wireless Mouse 2 be identified when the computer is turned on?

To check the problem of 2.4GHz mode, please refer to the following information:
1. Please make sure that the USB port is correctly inserted, or try to insert it into another USB port to see if it works normally;
2. Please check whether the current system version meets the requirements: Windows 7, macOS 10.13 and newer versions;
3. Tap the icon of Scan for hardware changes in Device manager. The hardware will be scanned and the USB driver will be installed automatically. After the installation, the mouse can be used;
4. If the steps above are useless, please plug out the receiver, restart the computer and try plugging in the receiver.
To check the problem of Bluetooth mode, please refer to the following information:
1. Please make sure that the computer has the Bluetooth function, and that the function has been enabled;
2. Check whether the mouse and the computer are paired;
If the steps above cannot resolve the issue, please contact the local after-sales service center.