Function Introduction

1. Q: What are the features of the Xiaomi Smart Camera C700?

A: The features of the Xiaomi Smart Camera C700 are as follows:
1. The Xiaomi Smart Camera C700 features an 8-megapixel sensor, delivering 4K ultra-clear image quality with fine details and clarity, capturing more details of your home. It also offers full color night vision in low-light conditions, extending the duration of color imaging, and enhanced infrared night vision for clear images at night;
2. It supports HDR (High Dynamic Range), ensuring excellent clarity in both bright and dark environments while retaining more details even in strong light or backlight conditions;
3. The camera is equipped with physical lens shielding to ensure privacy. When the camera is not in use, the lens can be concealed by lifting it into the body via the Mi Home/Xiaomi Home APP, providing a direct means of privacy protection. You can also customize the lens cover timing for convenience and freedom at home;
4. It features local human detection capabilities with a built-in AI human detection module, enabling quick recognition of human outlines and movement trajectories for tracking suspicious activity. Image alert messages are sent in real time based on the home monitoring interval;
5. The camera includes loud noise detection, which triggers real-time image alert messages when it detects significant noises in the home, according to the home monitoring interval;
6. It also has a crying baby detection feature, notifying family members promptly when the baby is crying while they are away. Notifications are sent based on the home monitoring interval;
7. The camera supports pet detection, recording pets' activities at home, and can also send timely notifications to you based on the home monitoring interval;
8. It has a pickup distance of 5 meters and features smart noise canceling in its microphone for clearer calls.
 

2. Q: How are the security and privacy of the Xiaomi Smart Camera C700 ensured?

A: The security and privacy of the Xiaomi Smart Camera C700 are ensured in several ways:
1. The Xiaomi Smart Camera C700 is equipped with MJA1 security chipset, which safeguards communication and storage. Data transmission is encrypted throughout the entire process, and cloud data is secured with AES 128-bit encryption, ensuring that your privacy remains protected;
2. It also supports physical lens shielding. When the camera is not in use, you can use your phone to retract the lens into the body of the camera, providing privacy protection at the source;
3. Additionally, the camera employs local AI algorithms for data processing, enhancing security by handling sensitive information locally.
 

3. Q: What are the package contents of the Xiaomi Smart Camera C700?

A: The package includes Xiaomi Smart Camera C700 × 1, power adapter × 1, charging cable × 1, wall mounting kit × 1 (base × 1, wall plug × 2, screw × 2), user manual × 1, mounting sticker × 1, and warranty notice × 1.
 

4. Q: What is the appearance of the Xiaomi Smart Camera C700?

A: The appearance details of the Xiaomi Smart Camera C700 are as follows:
1. The front of the Xiaomi Smart Camera C700 features an indicator, a lens, and a microphone. At the bottom of the front, there is the Xiaomi logo, with the words "4K HDR" positioned just below it;
2. On the back of the camera, you'll find a loudspeaker, a MicroSD card slot, a Type-C power port, and a reset button.

 

5. Q: What is the power supply method for the Xiaomi Smart Camera C700?

A: The camera is powered by a 5V 2A adapter. To ensure proper functionality, it is essential to use the original adapter. The camera does not have a built-in power source and requires continuous power for operation.
Note:
The Xiaomi Smart Camera C700 features a Type-C power interface, so please use the original power cable and adapter when using the device.
 

6. Q: What are the specifications of the power cable for the Xiaomi Smart Camera C700?

A: The length of the power cable for the Xiaomi Smart Camera C700 is 2 meters. It is not recommended to use a power extension cord, as it can cause abnormal device operation.
 

7. Q: What installation methods are available for the Xiaomi Smart Camera C700?

A: The Xiaomi Smart Camera C700 offers various installation options. It can be placed upright on flat surfaces such as a desk, dining table, or coffee table, or it can be securely mounted on a wall.
 

8. Q: What are the steps for wall mounting the Xiaomi Smart Camera C700?

A: The steps to mount the Xiaomi Smart Camera C700 on a wall are as follows:
1. Paste the mounting sticker where the camera needs to be installed, and drill two holes in the wall with a drilling tool according to the locating holes on the sticker. The hole is approx. 6mm in diameter and approx. 30mm in depth;
2. Insert the plastic wall plugs into the drilled holes;

3. Keep the base side with an arrow facing outward, and align the base with the holes. Insert the screws and then tighten them into the wall plugs with Phillips head screwdriver;
4. Align the groove on the bottom of the camera with the raised part on the base, and then turn the camera clockwise until it locks into place.

Note:
1. The installation surface must be able to support at least three times the total weight of the camera;
2. To prevent injury, the device must be securely fixed to the floor or wall according to the installation instructions;
3. If you choose to install it upside down, you will need to rotate the image settings 180° in the Mi Home/Xiaomi Home APP;
4. The wall mounting kit is compatible with other PTZ cameras, and the distance between the two holes in the base of the accessory kit is 36mm.
 

9. Q: How to power on the Xiaomi Smart Camera C700?

A: Insert the power cable into the Type-C power port located at the back of the Xiaomi Smart Camera C700, then connect the power cable to the adapter and plug it in. The camera will automatically power on. To turn off the camera, disconnect the power supply.
Note:
1. An orange light flashing on the indicator means the camera has successfully powered on. If the indicator is flashing a color other than orange, press and hold the reset button for 7 seconds to restart the camera;
2. When the camera is working, do not turn the camera lens nor force it to rotate. If the positioning of the lens is inaccurate, you can calibrate it in the Mi Home/Xiaomi Home APP.
 

10. Q: What indicator does the Xiaomi Smart Camera C700 have, and what do they mean?

A: The Xiaomi Smart Camera C700 has one indicator that displays blue or orange.
The meanings of the indicator are as follows:
1. If the indicator remains blue, it means the camera is connected successfully or working normally;
2. If the indicator is blinking in blue, it means there is a network issue;
3. If the indicator is quickly blinking in orange, it means the camera is waiting to connect;
4. If the indicator is slowly blinking in orange, it means the camera is upgrading.
 

11. Q: How to install the microSD card to the Xiaomi Smart Camera C700?

A: Disconnect the Xiaomi Smart Camera C700 from power, and insert a microSD card with its contact side facing up.
Note:
Disconnect the camera from power before installing or removing the microSD card.

 

12. Q: What type of microSD card should be used with the Xiaomi Smart Camera C700?

A: Please use a genuine microSD card manufactured by a qualified supplier (with a capacity of 8GB - 256GB). It is recommended that the microSD card has a read/write speed of no less than U1/Class 10.
 

13. Q: How long can the videos stored on the microSD card of the Xiaomi Smart Camera C700 be kept?

A: The duration for which microSD cards can store videos is as follows:
1. 256GB microSD card: About 12 days;
2. 128GB microSD card: About 7 days;
3. 64GB microSD card: About 3 days;
4. 32GB microSD card: About 1 day;
5. 16GB microSD card: About 12 hours.
Note:
The recorded video quality stored on the microSD card is 3840 × 2160 pixels.
 

14. Q: How to restore to factory settings of the Xiaomi Smart Camera C700?

A: To connect the camera to another network or bind it to another Xiaomi Account in the Mi Home/Xiaomi Home APP, press and hold the reset button for about 7 seconds until the indicator blinks in orange quickly, indicating the camera is restored to factory settings. Then reconnect the camera to the Mi Home/Xiaomi Home APP.
Note:
The content on the microSD card will not be deleted after the camera is restored to factory settings.
 

15. Q: Does the Xiaomi Smart Camera C700 support the infrared night vision feature?

A: The Xiaomi Smart Camera C700 supports the infrared night vision feature. The camera can automatically switch modes according to the change in ambient light, such as switching to night vision mode in the dark. Equipped with built-in infrared night vision lights, the camera can clearly capture images and videos even in the dark, with a night vision range of up to 10 meters.
 

16. Q: Can the Xiaomi Smart Camera C700 rotate 360°?

A: No, the Xiaomi Smart Camera C700 cannot rotate 360°. The camera supports a 360° panoramic view, however, only the lens can rotate to capture a 360° perspective. The body of the camera does not rotate 360°.
 

17. Q: Does the Xiaomi Smart Camera C700 support NAS transfer functionality?

A: The Xiaomi Smart Camera C700 supports NAS transfer functionality. It requires the use of a microSD card and allows for the transfer of historical videos stored on the card.
 

18. Q: Where can the SN number of the Xiaomi Smart Camera C700 be found?

A: 1. The back of the packaging contains a barcode with the SN number;
2. There is a label on the bottom of the camera that also displays the SN barcode, where you can find the SN number.
 

19. Q: What is the lens of the Xiaomi Smart Camera C700?

A: 1. The Xiaomi Smart Camera C700 features an 8-megapixel high-definition lens with a resolution of up to 3840 × 2160, ensuring that the images are realistic and clear;
2. It has an F1.6 large aperture lens with high light transmittance, effectively reducing light loss for clearer, brighter, and more detailed images.
 

20. Q: Can the Xiaomi Smart Camera C700 be installed for outdoor use?

A: No, outdoor installation is not recommended. The Xiaomi Smart Camera C700 is designed for indoor use and does not have waterproof or dustproof capabilities. If placed outside, ensure that it is protected from rain, as water ingress during weather can damage the camera.
 

21. Q: Does the Xiaomi Smart Camera C700 require a power source, or is it powered by batteries?

A: It requires a power source. The camera does not include a battery and must be plugged in to operate. Please make sure to use the original 5V 2A adapter.
 

22. Q: Does the Xiaomi Smart Camera C700 support two-way voice calls?

A: Yes, the Xiaomi Smart Camera C700 supports two-way voice calls between smartphones and the camera. It employs active noise canceling technology to eliminate speaker echo, effectively enhancing the calling experience.
 

23. Q: Does the Xiaomi Smart Camera C700 support recording videos to the microSD card without internet while remaining powered on?

A: Yes, the camera can continue recording videos to the microSD card even when the internet is disconnected, provided that the device has successfully connected to the internet at least once. However, if the device loses power and is restarted without connecting to the internet again, it will not be able to record videos to the microSD card and will need to be powered on and connected to the internet once more.
In cases of power and network disconnection, viewing videos on the microSD card is only supported by removing the card from the device and checking it on a computer. It cannot be viewed through the Mi Home/Xiaomi Home APP.
 

24. Q: Do the videos recorded by the Xiaomi Smart Camera C700 have sound?

A: The Xiaomi Smart Camera C700 records videos with sound, including those saved in the home surveillance, cloud storage, and on the microSD card. However, if you enable fast playback, the audio will be muted by default, which is normal. Additionally, whenever you enter the camera's surveillance footage or access the cloud storage and microSD card video playback interface, the audio will default to mute. To play the sound normally, tap the mute icon to restore the audio.
 

25. Q: What precautions should be taken when using the Xiaomi Smart Camera C700?

A: Here are the precautions when using the Xiaomi Smart Camera C700:
1. The operating temperature range for this camera is between -10°C and 40°C. Do not use the camera in environments with temperatures above or below the specified range;
2. The camera is a precision electronic product. In order to ensure its normal operation, do not install the camera in environments with high humidity levels nor allow water to get into it;
3. To ensure the camera's performance, do not place its lens facing or next to a reflective surface, such as a glass window or white wall, as this will cause the image to become overly bright in areas close to the camera and darker in areas further away, or cause the camera to produce white images;
4. Be sure to install the camera in an area with a strong Wi-Fi signal. Keep the camera away from objects that can affect its Wi-Fi signal, such as metal objects and microwave ovens;
5. This device supports connections to both 2.4GHz and 5GHz Wi-Fi networks. You can choose the connection type based on your home situation. Make sure the router is located close to the device, and avoid using special symbols in the Wi-Fi name and password to prevent connection issues.
 

APP Related

1. Q: How to connect the Xiaomi Smart Camera C700 to the Mi Home/Xiaomi Home APP?

A: Open the [Mi Home/Xiaomi Home] APP >> tap the [+] icon at the upper right corner >> select [Scan] >> follow the on-screen instructions (press and hold the reset button on the Xiaomi Smart Camera C700 for about 7 seconds until the indicator blinks in orange) to wait for the binding to complete.
 

2. Q: Can the surveillance footage of the Xiaomi Smart Camera C700 be zoomed in, and what is the maximum zoom level supported?

A: The surveillance footage supports zooming in, with a maximum zoom level of 6×. In the real-time window, use a pinch gesture with two fingers to zoom in or out. The icon on the real-time surveillance footage indicates the zoom level.
 

3. Q: How to set up physical lens blocking on the Xiaomi Smart Camera C700?

A: Here are two methods to set up physical lens shielding:
1. Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the physical lens blocking icon >> the device will immediately enter the physical lens blocking mode;
2. Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Physical lens blocking] >> enable [Physical lens blocking]. If you want to set a scheduled time for physical lens blocking, you can first configure the [Schedule physical lens blocking].
 

4. Q: How to adjust the image settings on the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Image settings] >> you can select [Timestamp], [Lens distortion correction], [HDR], and [Rotate image] as you prefer.
 

5. Q: How to perform the pan-tilt-zoom calibration on the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Camera calibration] >> wait for the device to successfully calibrate. This operation can be performed when the device is unable to automatically reposition the lens or accurately adjust the monitoring angle.
 

6. Q: How to reboot the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Reboot device].
If the device is unable to record videos, cloud storage fails to upload videos, or other functions like home surveillance are experiencing issues, you can choose to restart the device.
 

7. Q: How to set the night vision function on the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Night-vision settings] >> you can choose to toggle the low-light full-color feature and set the night vision function to switch automatically, remain always on, or always off.
If the night vision function is set to always on, the low-light full-color feature will not be activated, and the display will remain in black and white or completely black. It is recommended to set it to automatic switching instead.
 

8. Q: How to enable the data protection feature on the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> enable [Data usage warning].
When this feature is enabled, the surveillance footage will not play automatically under a mobile network.
Note:
Cloud storage and recordings on the microSD card will play automatically and are not affected by the data protection feature.
 

9. Q: What are the functions of the icons on the real-time surveillance footage of the Xiaomi Smart Camera C700?

A: The real-time surveillance footage of the Xiaomi Smart Camera C700 on the Mi Home/Xiaomi Home APP includes icons for physical lens blocking, mute, clarity, full screen, voice call, screenshot, screen recording, and pan-tilt-zoom control.
The functions introduction of these icons are as follows:
1. Physical lens blocking: Tapping this icon will immediately put the camera into a physical lens blocking state. Once in this state, the camera cannot perform any monitoring or recording functions;
2. Mute: Each time you access the camera, the default monitoring interface is muted. If you wish to hear sound while viewing the surveillance footage, tap the mute icon to turn the sound on;
3. Clarity: You can adjust the clarity of the monitoring footage here. Options include: Auto, 480p for smooth playback, 1080p for high definition, and 4K for ultra-high definition. Auto means the camera will adjust the clarity based on the current network conditions;
4. Full screen: Tapping this icon will switch the camera's monitoring footage to landscape mode;
5. Voice call: Tapping the microphone icon to enable remote communication between your phone using the Mi Home/Xiaomi Home APP and the camera;
6. Screenshot: You can take a screenshot of the current monitoring footage, which will generate an image saved to your local gallery as well as within the Mi Home/Xiaomi Home APP;
7. Screen recording: By tapping the screen recording icon, you can record the current monitoring interface, and the video will be saved to your local gallery and the Mi Home/Xiaomi Home APP;
8. PTZ control: Tapping the PTZ control icon will bring up the PTZ control interface, allowing you to rotate the camera up, down, left, or right.
 

10. Q: How to use the frequently viewed positions feature of the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the PTZ control icon >> tap the up and down arrow icons to add, delete, or control frequently viewed positions.
 

11. Q: How to enable the auto detection feature on the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Auto detection] >> enable [Auto detection]. You can set the [Detection frequency], [Detection period], and [Detection modes] as you prefer.
Note:
1. Detection frequency: Set the detection interval with options for every 10 minutes, 30 minutes, 1 hour, 2 hours, 24 hours, or custom intervals;
2. Detection period: Customize the period, with the default set to 00:00-23:59.
 

12. Q: How to enable the human tracking feature on the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> select [AI features] >> tap [Detect people] and enable it. Once disabled, the camera will no longer track and rotate in response to human movement.
 

13. Q: How to set up the home surveillance of the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> select [Home surveillance settings] >> enable [Home surveillance] and set [Monitoring time], [Alarm interval], [Detection push notifications], and [Event notification type] as you prefer.
1. Monitoring time: You can set the camera to monitor continuously throughout the day or divide it into specific time intervals;
2. Alarm interval: The alarm interval can be set to options of 3, 5, 10, or 30 minutes. You can choose from the preset system intervals, however, custom intervals are not available;
3. Event notification type: There are eight types of push notification events available: Push notification when the baby cries, Push when movement detected, Motion detected, Pet detection notification, Push notification when the smart scene is triggered, Loud noise notification, Someone entered geofenced area, and Someone left geofenced area. Disabling these notifications will stop related alerts from being sent.
When the home surveillance is enabled, each segment of recorded video can last approximately 3, 6, or 9 seconds and will be stored in the cloud. Videos in the home surveillance will be overwritten on a rolling basis every 7 days.
Note: 
Videos in the home surveillance cannot be deleted in bulk. You can still use the home surveillance feature even without inserting a microSD card or subscribing to Mi Secure.
 

14. Q: How to playback the video recorded on the microSD card of the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap [Playback] >> select [SD card] >> view the videos as needed. If the camera is offline or powered off, you won't be able to access the videos on the microSD card through the Mi Home/Xiaomi Home APP. In this case, you can remove the microSD card and use a card reader to view the videos on a computer.
Different colors represent various recording events, allowing you to drag the timeline directly to the corresponding colored position to view the recorded events based on your needs. The gray color indicates that no events occurred during that period.
The functions of the icons in the surveillance footage are as follows:
1. Play/Pause: This icon allows you to pause and resume playback of the microSD card footage. It will only appear when you tap the playback screen;
2. Screenshot: You can take a screenshot of the current monitoring screen, which will save an image to both the local album and the Mi Home/Xiaomi Home APP;
3. Screen recording: By tapping the recording icon, you can record the current monitoring screen and save the video to the local album and the Mi Home/Xiaomi Home APP;
4. Playback speed: The videos on the microSD card can be played back at 1x, 4x, or 16x speed. When selecting a playback speed, it defaults to silent mode;
5. Mute: Each time you access the playback interface, it will be muted by default. If you want sound while viewing the monitoring footage, simply tap the mute icon to enable audio;
6. Full screen: Tapping this icon will switch the camera monitoring screen to landscape mode.
Note:
Each video segment on the microSD card is one minute and can be deleted in bulk.
 

15. Q: How to format the SD card of the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> select [Manage storage] >> choose [SD card status] >> tap [Format SD card].
Note:
Formatting the SD card will erase all videos stored on it. Please ensure that you save your videos beforehand.
 

16. Q: What is the format and path for downloading videos from the microSD card of the Xiaomi Smart Camera C700?

A: For Android phones, videos downloaded from the microSD card and cloud storage are saved in the Android/DCIM/device ID folder as MP4 files. For iOS phones, there is no specific path, and the file format is MP4.
 

17. Q: How to update the firmware for the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> select [Firmware update] >> if an update is available, please update the firmware promptly.
 

18. Q: Does the Xiaomi Smart Camera C700 support connecting to HomeKit?

A: The Xiaomi Smart Camera C700 does not support connecting to HomeKit.
 

19. Q: How to purchase cloud storage for the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> select [Cloud storage settings] >> you can choose a package based on your needs and proceed with the payment.
 

20. Q: How to view cloud storage surveillance videos on the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap [Playback] >> choose [Cloud] >> view the videos as needed.
Note:
Different colors in the surveillance footage represent various recorded events. You can drag the timeline to the corresponding color position to view the recorded events as needed.
 

21. Q: Can the volume be adjusted during a voice call with the Xiaomi Smart Camera C700?

A: During a voice call, you can adjust the volume on your phone as well as the sound from the camera. Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> select [Camera settings] >> tap [Speaker volume adjustment] to adjust the volume level.
 

22. Q: What to do if the Xiaomi Smart Camera C700 does not receive alarm notifications or other messages from the home surveillance?

A: 1. In your phone settings, enable notification permissions for the Mi Home/Xiaomi Home APP;
2. Ensure that the [Device notifications] in the Mi Home/Xiaomi Home APP's notification settings are kept in the on position.
 

23. Q: What to do if the Xiaomi Smart Camera C700 contains alarm videos but no notifications?

A: Check whether the home surveillance switch in the settings is turned on and ensure that the detection push notifications switch is also enabled. You can check in the following path: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> select [Home surveillance settings] >> enable [Home surveillance] and [Detection push notifications] >> tap [Event notification type] and enable the types of events you want to be notified about. 
 

24. Q: How to share the Xiaomi Smart Camera C700 with others?

A: 1. On the Mi Home/Xiaomi Home APP's homepage, press and hold the [Xiaomi Smart Camera C700] card, select [Share] and follow the prompts to share with others;
2. Alternatively, Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> tap [Share device] and follow the prompts to share with others.
 

25. Q: Why is the human detection of the Xiaomi Smart Camera C700 inaccurate?

A: If there is no person detected in the footage of your Xiaomi Smart Camera C700, but you receive a notification, you can Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap [Surveillance] >> select the person detected notification >> tap [Recognition errors report] and confirm to submit feedback. We will continue to optimize this issue.
 

26. Q: How to use the baby crying function of the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap [AI features] >> select [Baby crying] >> enable [Baby crying].
After enabling the baby crying function, the camera will promptly send a notification to your phone when a baby’s cries are detected, to ensure that you are always there whenever the baby needs you.
 

27. Q: How to use the loud noise function of the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap [AI features] >> select [Loud noise] >> enable [Loud noise].
Once enabled, the camera will start recording and immediately push a notification to the phone when a loud noise is detected.
 

28. Q: How to use the pet detection function of the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap [AI features] >> select [Pet detection] >> enable [Pet detection].
When pet detection is enabled, the camera will send a notification to your phone when a pet is detected on the bed, on the balcony or in certain places, to ensure that you are informed in time and can speak to the pet remotely.
 

29. Q: How to use the gesture calls function of the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap [AI features] >> select [Gesture calls] >> enable [Gesture calls].
When this feature is on, you can send a video call invitation to the phone by facing the camera and making an “OK” gesture for 2 seconds.
Make sure notifications are turned on in the Mi Home/Xiaomi Home APP before using this feature.
 

30. Q: What is the lowest supported version of the Mi Home/Xiaomi Home APP for connecting to the Xiaomi Smart Camera C700?

A: You can check the current version of the Mi Home/Xiaomi Home APP in the following path: Open the [Mi Home/Xiaomi Home] APP >> tap [Profile] >> enter [Settings] >> tap [About Mi Home/Xiaomi Home] to check the current version.
The lowest supported version for Android is 8.7.707. The lowest supported version for iOS is 8.7.201. If your version is lower than this, please update the Mi Home/Xiaomi Home APP or download it again.
 

31. Q: How to use the family guard function of the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap [AI features] >> select [Family Guard] >> enable [No motion detected in the morning], [No motion detected at lunchtime], or [No motion detected during the day] as you prefer. It also supports adding a custom period for family guarding tasks.
When this feature is turned on, a notification will be sent if no motion is detected during the selected period.
 

32. Q: How to use the geofence function of the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap [AI features] >> select [Geofence] >> enable [Geofence].
You can manually select a geofenced area. When the camera detects that someone has entered or left this area, the camera will record video, and you will receive a notification.
 

33. Q: How to use the NAS network storage function of the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> enter [Manage storage] >> tap [NAS network storage] and follow the prompts to connect NAS device.
Once enabled, recorded footage can be saved to NAS devices connected to the same local area network, eliminating the need for a microSD card.
 

34. Q: How to use the HDR function of the Xiaomi Smart Camera C700?

A: Open the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot icon at the upper right corner >> enter [Camera settings] >> select [Image settings] >> tap [HDR] and switch it on.
HDR can preserve more details in the underexposed and overexposed parts of an image.
Note:
1. HDR doesn’t work when using night vision or other modes where the image is in black and white;
2. HDR is best for environments that are heavily back-lit over a long period of time. If the lighting is normal, you can turn off HDR;
3. Imagery captured in Normal mode will be brighter than that generated in HDR mode.
 

Troubleshooting

1. Q: What to do if there is no sound when viewing the real-time surveillance footage of the Xiaomi Smart Camera C700?

A: 1. The Mi Home/Xiaomi Home APP has the real-time video volume turned off by default. You can enable the volume by tapping the mute icon in the video window of the APP. If the volume is too low, try increasing your phone's volume;
2. If there is noise in the real-time video, move your phone away from the camera and avoid placing the camera near electronic devices like refrigerators or microwaves;
3. If the device is placed at a height or the lens is facing downward, the mic will be blocked inside the casing, causing it to pick up the speaker's sound and create an echo. In this case, reposition the mic outside the casing.
 

2. Q: What to do if the video lags or the audio and video are out of sync while viewing the Xiaomi Smart Camera C700's surveillance footage?

A: 1. If the video lags or frequently displays a loading screen, switch the video quality to automatic or smooth mode;
2. If the video and sound are out of sync, check if the camera's network connection is stable. If the delay is significant, try exiting and re-entering the surveillance footage.
 

3. Q: What to do if there is no sound on the phone terminal during a call with the Xiaomi Smart Camera C700?

A: 1. Check if the phone's volume is set too low, which can cause the sound to be inaudible;
2. Ensure that the Mi Home/Xiaomi Home APP has permission to access the phone’s microphone. If not, enable the necessary permissions in the phone's settings.
 

4. Q: What to do if the historical videos watched on the Xiaomi Smart Camera C700 are not continuous or smooth?

A: 1. If the video stored on the microSD card is not continuous, it is due to the record motion only feature being enabled, which limits recording to when motion is detected. For cloud storage, it is normal for videos to be non-continuous, as they only record when motion is detected and cannot record continuously for 24 hours;
2. If the video is lagging, it can be a network issue. Check if too many devices are connected to the same network as the camera, or if other devices are streaming video at the same time.
 

5. Q: What to do if there is an anomaly with the microSD card used in the Xiaomi Smart Camera C700?

A: 1. Use a high-speed FAT32-format microSD card designed specifically for dash cams or cameras, and ensure it’s from a reputable manufacturer;
2. Confirm that a compatible microSD card is properly installed in the camera, as the device cannot store recordings or play back historical videos without one;
3. If the microSD card is not recording or cannot automatically overwrite old files, try formatting it through the storage settings in the Mi Home/Xiaomi Home APP;
4. If formatting via the APP is unsuccessful, you can use a card reader to format the microSD card on a computer. After formatting, power off the camera, reinsert the microSD card, and restart the camera.
Note:
Formatting will delete all files on the microSD card.
 

6. Q: What to do if the Mi Home/Xiaomi Home APP displays the device offline when using the Xiaomi Smart Camera C700?

A: 1. Please check if the Xiaomi Smart Camera C700 is powered off, and ensure that the original adapter is being used;
2. Try restarting the router;
3. If the camera has power and the network is normal, check the device's indicator. If the indicator remains blue, it means the camera is connected successfully and working normally. If the indicator is blinking in blue, it means there is a network issue. If the indicator is quickly blinking in orange, it means the camera is waiting to connect. If the indicator is slowly blinking in orange, it means the camera is upgrading;
4. Ensure that the microSD card is inserted. Try removing the microSD card to see if the camera remains offline, as lower-quality microSD cards can cause connectivity issues.
 

7. Q: What to do if the indicator on the Xiaomi Smart Camera C700 is blinking in blue and the device cannot be used normally?

A: 1. If the indicator is blinking in blue while connecting to the Mi Home/Xiaomi Home APP, it means the camera cannot connect to the network or bind to the account. Please check if the account password is correct and whether the network meets the camera’s requirements;
2. If the camera was successfully connected to the APP, but the indicator suddenly starts blinking in blue and is not functioning, please verify if the network is working properly.
 

8. Q: Why does the Xiaomi Smart Camera C700 make noise during voice calls?

A: 1. During a call, keep the phone and the device in separate spaces and maintain a distance of at least 10 meters. Echo and howling caused by close-range communication are normal occurrences;
2. If there are many electronic devices nearby, they can cause electromagnetic interference, potentially leading to howling or noise during voice calls.
 

9. Q: What to do if the images captured during night vision with the Xiaomi Smart Camera C700 are blurry or not visible?

A: 1. Ensure that the lens of the Xiaomi Smart Camera C700 is clean and free of dust;
2. Check if the lens is obstructed by any objects, such as reflections from nearby surfaces or wall coverings, or if point light sources are affecting the infrared night vision. If so, adjust the camera's position or tilt the gimbal within the Mi Home/Xiaomi Home APP to move the lens out of the obstructed area.
 

10. Q: How to deal with the issue if the indicator on the Xiaomi Smart Camera C700 is not illuminated?

A: You can enable the status light in the Mi Home/Xiaomi Home APP.
To enable the status light, please refer to the following steps:
1. Open the [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Camera C700];
3. Tap the three-dot icon at the upper right corner;
4. Enter [Camera settings];
5. Enable [Status light].
 

11. Q: Why do videos on the microSD card have sound on the phone but not on the computer when using the Xiaomi Smart Camera C700?

A: This issue occurs because the video playback software on the computer is incompatible. Try switching to a different video player on your computer.
 

12. Q: Why are the recorded videos on the microSD card inconsistent and out of sync with the audio when using the Xiaomi Smart Camera C700?

A: 1. Restart the device to see if it returns to normal;
2. Avoid frequently hot-swapping the microSD card, as it should only be inserted or removed when the camera is powered off. Regular hot-swapping can degrade the microSD card's performance, leading to recording issues;
3. Check if the reading speed of the microSD card is too low;
4. Consider replacing the microSD card. It is advisable to use high-quality, reputable brands that meet the requirements, as using inferior cards can cause various issues, such as inconsistent recordings or persistent memory errors.
 

13. Q: What to do if the Xiaomi Smart Camera C700 cannot recognize the microSD card?

A: 1. Restart the Xiaomi Smart Camera C700;
2. Check if the camera firmware and the Mi Home/Xiaomi Home APP need to be updated;
3. Clear the data of the Mi Home/Xiaomi Home APP;
4. Replace the microSD card.
Note:
1. Clear the data of the Mi Home/Xiaomi Home APP will delete any downloaded cloud storage videos;
2. MicroSD cards have a limited lifespan. Prolonged use of a single card can lead to repeated write and erase cycles, making it unusable. It is essential to switch to a new microSD card.

 

14. Q: How to resolve the issue if the pan-tilt-zoom function of the Xiaomi Smart Camera C700 is stuck and not rotating?

A: 1. Power off the Xiaomi Smart Camera C700 and then restart it;
2. In the [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap the three-dot at the upper right corner >> go to [Camera settings] >> tap [Reboot device].
If the camera's gimbal still does not rotate, please contact the local after-sales service center for assistance.
 

15. Q: What to do if the firmware upgrade for the Xiaomi Smart Camera C700 fails?

A: Upgrade failures are often caused by poor network conditions or server issues. Please try switching to a different network environment and attempt the upgrade again. If the network is functioning well, try upgrading at a different time.
 

16. Q: What to do if the microSD card is not recording videos or cannot automatically delete old videos when using the Xiaomi Smart Camera C700?

A: 1. Check whether the Xiaomi Smart Camera C700 firmware and the Mi Home/Xiaomi Home APP need updates;
2. Check whether the storage switch is turned off or that the recording mode is set to record only moving images;
3. Format the microSD card within the Mi Home/Xiaomi Home APP;
4. If the Mi Home/Xiaomi Home APP cannot format the microSD card, use a card reader to format it on a computer. After formatting, power off the camera and reinsert the microSD card;
5. If the microSD card cannot record videos, the issue can be related to the card itself. Try replacing it to see if the problem persists.
 

17. Q: Why does the Xiaomi Smart Camera C700 keep rotating on its own?

A: Please check if the human tracking and pet tracking features are enabled. You can check it in the following path: [Mi Home/Xiaomi Home] APP >> select the [Xiaomi Smart Camera C700] >> tap [AI features] >> disable the tracking functions in either human detection or pet detection. When the human tracking feature is activated, the camera will follow any detected movement and return to its original position after tracking is complete to continue monitoring. Similarly, with pet tracking enabled, the camera will track any detected pets (cats or dogs) and also return to its original position after completing the tracking.
 

18. Q: What to do if high-definition videos from the Xiaomi Smart Camera C700 are lagging on an old phone?

A: The Xiaomi Smart Camera C700 features 8-megapixel ultra-clear recording, which places high demands on smartphone decoding. Older models with limited CPU processing power can experience lag when viewing ultra-clear videos. It is recommended to switch to standard definition mode for smoother playback.
 

19. Q: How to resolve connection failure between the Xiaomi Smart Camera C700 and the Mi Home/Xiaomi Home APP?

A: 1. Exit the Mi Home/Xiaomi Home APP, reset the camera, and then reconnect;
2. Restart the router and move the camera closer to it;
3. Check if the smartphone's Wi-Fi network is functioning properly. You can inspect the connection using your mobile hotspot. If the hotspot connects successfully, it indicates that it is a Wi-Fi issue.