The phone screen cannot be used or operated normally while charging
If the screen cannot be used or operated normally while charging, please follow these troubleshooting steps:
1. This issue can be caused by unstable voltage. Please try to charge in a different environment. You can charge the phone using a USB data cable connected to a computer, as the computer’s adapter can help stabilize the voltage;
2. Try using a different data cable.
If the issue persists, please contact the local after-sales service center for further inspection.
1. This issue can be caused by unstable voltage. Please try to charge in a different environment. You can charge the phone using a USB data cable connected to a computer, as the computer’s adapter can help stabilize the voltage;
2. Try using a different data cable.
If the issue persists, please contact the local after-sales service center for further inspection.
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