What to do if the Xiaomi Smart Electric Hot Water Dispenser 5L cannot be connected to Wi-Fi?
The solutions for the issue are listed below:
1. Reset the Wi-Fi of the dispenser;
2. Exit the Mi Home/Xiaomi Home APP on your phone and then re-enter it;
3. Reconnect to Wi-Fi (place the dispenser where the Wi-Fi signal strength is sufficient);
4. Set the home Wi-Fi password to a simple password (the following special characters cannot be set as passwords: "/ \% );
5. Place the dispenser close to the wireless router at home;
6. Use another mobile phone as a hotspot, and reset the router Wi-Fi after the connection is successful;
7. The router must use the 2.4GHz frequency band, and does not currently support the 5GHz frequency band network;
8. Make sure the mobile phone Bluetooth and positioning are turned on, and the Bluetooth is not connected to other products;
9. Set the router encryption method to WPA[TKIP]/WPA2[AES] (Hotspot encrypted by WEP and WAPI are not currently supported).
Note:
1. If you have a private wireless network connected to the Internet, it is not recommended to connect to unstable public networks;
2. Turn on the mobile phone Wi-Fi settings to check if there is Wi-Fi starting with "xiaomi-kettle-mek02_XXX". Confirm whether the product Wi-Fi module is damaged. If there is a Wi-Fi starting with the above, it means that the product module is fine. You can adjust the network and reconnect.
If the methods above do not work, please contact the local after-sales service center.
1. Reset the Wi-Fi of the dispenser;
2. Exit the Mi Home/Xiaomi Home APP on your phone and then re-enter it;
3. Reconnect to Wi-Fi (place the dispenser where the Wi-Fi signal strength is sufficient);
4. Set the home Wi-Fi password to a simple password (the following special characters cannot be set as passwords: "/ \% );
5. Place the dispenser close to the wireless router at home;
6. Use another mobile phone as a hotspot, and reset the router Wi-Fi after the connection is successful;
7. The router must use the 2.4GHz frequency band, and does not currently support the 5GHz frequency band network;
8. Make sure the mobile phone Bluetooth and positioning are turned on, and the Bluetooth is not connected to other products;
9. Set the router encryption method to WPA[TKIP]/WPA2[AES] (Hotspot encrypted by WEP and WAPI are not currently supported).
Note:
1. If you have a private wireless network connected to the Internet, it is not recommended to connect to unstable public networks;
2. Turn on the mobile phone Wi-Fi settings to check if there is Wi-Fi starting with "xiaomi-kettle-mek02_XXX". Confirm whether the product Wi-Fi module is damaged. If there is a Wi-Fi starting with the above, it means that the product module is fine. You can adjust the network and reconnect.
If the methods above do not work, please contact the local after-sales service center.
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