For your reference, please refer to the following troubleshooting methods:
1. Check if the device’s battery has been drained. Ensure you charge the soap dispenser fully using a Type-C power cable and a reputable power adapter. Allow it to charge until the indicator breathing white for 20 seconds;
2. If the surface of the device is dirty, it can affect its functionality. Clean the exterior of the soap dispenser thoroughly, especially around the charging port, and then attempt to turn it on again.
If these steps do not resolve the issue, please contact the local after-sales service center for further assistance.