Product Introduction

1. Q: What is the Xiaomi Automatic Soap Dispenser (Color Edition)?

A: The Xiaomi Automatic Soap Dispenser (Color Edition) is a rechargeable, automatic foam soap dispenser. It boasts numerous outstanding features that elevate the hand-washing experience, all while adhering to a sleek and minimalist design. Equipped with a durable motor, it offers ultra-fast foam dispensing in just 0.25 seconds, delivers a dense foam with a 12:1 air-to-liquid ratio, and allows for easy soap refill replacements. With its long-lasting battery life, this dispenser is an essential choice for your home. Since hands are the first line of defense in personal hygiene, they deserve the utmost care and attention.
 

2. Q: What is the appearance of the Xiaomi Automatic Soap Dispenser (Color Edition)?

A: The Xiaomi Automatic Soap Dispenser (Color Edition) features a Power Button located at the top of the device, which is used to turn it on or off. On the front, there is a Hand Rubbing Indicator, Foam Spout, and Sensor. The main body of the device acts as the Soap Dispenser, containing the liquid soap that is converted into foam. At the rear, there is a Type-C Charging Port for recharging the device, which is done using the Type-C charging cable.

Note:
Illustrations of the product and accessories are for reference purposes only. Actual product and functions can vary due to product enhancements.
 

3. Q: What are the package contents of the Xiaomi Automatic Soap Dispenser (Color Edition)?

A: The package contents of the device include the Xiaomi Automatic Soap Dispenser (Color Edition) × 1, hand soap bottle × 1, user manual (including warranty certificate) × 1, and sticker × 1.
 

4. Q: Does the Xiaomi Automatic Soap Dispenser (Color Edition) support pairing with the Mi Home/Xiaomi Home APP?

A: Not support.
 

5. Q: How to check the SN number of the Xiaomi Automatic Soap Dispenser (Color Edition)?

A: The SN number can be found in two locations:
1. On the lower left corner of the back of the product packaging;
2. Inside the main body of the soap dispenser.
 

6. Q: How to check the certificate of the Xiaomi Automatic Soap Dispenser (Color Edition)?

A: The certificate can be found on the lower left corner of the back for the product packaging.
 

7. Q: What is the hole inside the Xiaomi Automatic Soap Dispenser (Color Edition) for?

A: This is an air intake hole. Each time the dispenser pumps out foam, it requires 10ml of air. The device is entirely sealed, so the air needs to enter the pump chamber through the intake hole via a tube, where it mixes with the liquid to form dense foam.
 

8. Q: What are the two holes at the top of the hand soap bottle on the Xiaomi Automatic Soap Dispenser (Color Edition) for?

A: The central hole is the liquid outlet, through which the pump tube draws the liquid. The adjacent hole is the air intake. After the liquid is extracted from the bottle, air needs to be drawn in through this hole to prevent negative pressure inside the bottle, which can cause it to collapse and lead to spillage.
 

9. Q: How to install the Xiaomi Automatic Soap Dispenser (Color Edition)?

A: To install the Xiaomi Automatic Soap Dispenser (Color Edition), please refer to the following steps:
1. Take out the hand soap bottle, unscrew the cover counterclockwise, and remove the stopper;
2. Twist the hand soap bottle counterclockwise to fix it into the soap dispenser;
3. Press and hold the power button for 1 second to turn on the device. Place your hand near the sensor area to dispense foam.

Note:
It is recommended to fully charge the soap dispenser before using it for the first time. Remove the silicone plug from the Type-C charging port, plug the provided Type-C charging cable into the charging port and connect it to a power outlet to start charging. Place back the silicone plug once fully charged.
 

10. Q: How to use the Xiaomi Automatic Soap Dispenser (Color Edition)?

A: To use the Xiaomi Automatic Soap Dispenser (Color Edition), please refer to the following steps:
1. Press and hold the power button for 1 second to turn on the soap dispenser;
2. Once the soap dispenser has been turned on, place your hand under the sensor to dispense foam;
3. Evenly spread the foam over your hands, fully scrub the hands, and then rinse off with water.
Note:
When the soap dispenser is not being used, it will automatically enter the standby mode. It is not necessary to manually turn it off.
 

11. Q: What do the indicators on the Xiaomi Automatic Soap Dispenser (Color Edition) mean?

A: For your reference, the indicators’ meaning on the Xiaomi Automatic Soap Dispenser (Color Edition) are as follows:
1. When the soap dispenser is on, the indicator on the top of the device remains white for 3 seconds;
2. When the soap dispenser is off, the indicator on the top of the device remains orange for 3 seconds;
3. When the soap dispenser is charging, the indicator on the top of the device will breathe in white;
4. When the soap dispenser is fully charged, the indicator on the top of the device breathes white for 20 seconds and then turns off;
5. When the soap dispenser is low battery, the indicator on the top of the device remains orange while dispensing;
6. When the sensor of the soap dispenser is blocked unexpectedly, the indicator on the top of the device blinks in red;
7. When the soap dispenser shows a hand rubbing reminder, the foam spout position indicator breaths for 20 seconds and then goes off.
 

12. Q: How to charge the Xiaomi Automatic Soap Dispenser (Color Edition)?

A: To charge this product, use a Type-C power cable, with the charging port located on the back of the device. Make sure to use a power adapter and cable from a reputable manufacturer. Ensure that the charging port is dry, and free from any moisture, before plugging in the cable. After charging, securely close the port cover to prevent water from entering.
 

13. Q: Where is the sensor of the Xiaomi Automatic Soap Dispenser (Color Edition)?

A: The sensor is located below the foam spout in the black transparent area. Please ensure this area is not obstructed and keep it clean regularly to avoid affecting the device's performance.
 

14. Q: How to turn on/off the Xiaomi Automatic Soap Dispenser (Color Edition)?

A: 1. When the device is off, press and hold the power button for 1 second to turn it on (the indicator remains white for 3 seconds);
2. When the device is on, press and hold the Power button for 1 second to turn it off (the indicator remains orange for 3 seconds).
 

15. Q: Does the Xiaomi Automatic Soap Dispenser (Color Edition) need to be turned off when not in use?

A: The Xiaomi Automatic Soap Dispenser (Color Edition) will enter standby mode when not in use, with extremely low power consumption, so there's no need to turn it off manually.
 

16. Q: How long does the hand soap in the Xiaomi Automatic Soap Dispenser (Color Edition) last?

A: For regular hand soap, the dispensing amount is around 1.1-2.2 grams per use. However, our hand soap is designed to work with the Xiaomi Automatic Soap Dispenser (Color Edition), dispensing around 0.7 grams per use, which is enough to produce rich foam and achieve excellent cleaning results. A 320ml bottle can last approximately 55 days, assuming you wash your hands 8 times a day.
 

17. Q: Is the Xiaomi Automatic Soap Dispenser (Color Edition) waterproof?

A: The Xiaomi Automatic Soap Dispenser (Color Edition) has an IPX5 waterproof rating. As long as it is not directly sprayed or submerged in water, the dispenser will function properly in humid environments or when exposed to splashes, without affecting its performance or lifespan. Please avoid inverting or laying the device flat while it contains liquid.
 

18. Q: How to clean and maintain the the Xiaomi Automatic Soap Dispenser (Color Edition)?

A: Before cleaning or maintenance, it is recommended to turn off the device. Then gently wipe the surface with a slightly damp cloth. After cleaning, you can turn the device back on.
 

19. Q: Can the Xiaomi Automatic Soap Dispenser (Color Edition) be installed upside down?

A: It is not designed to be installed upside down. Do not invert or lay the device flat while it contains liquid to prevent water or soap from entering the soap dispenser.
 

20. Q: Can the hand soap in the Xiaomi Automatic Soap Dispenser (Color Edition) be replaced?

A: Yes, the hand soap can be replaced. However, it is not recommended to refill the soap dispenser yourself. For optimal cleanliness, it is advised to use the compatible hand soap sold through official Xiaomi channels. Using non-official brands can cause the device to malfunction.
 

Troubleshooting

1. Q: Why doesn’t the Xiaomi Automatic Soap Dispenser (Color Edition) turn on?

A: 1. The device's battery is depleted. Charge the soap dispenser until it is fully charged;
2. The device's surface is dirty. Clean it and then try turning it on again.
 

2. Q: Why does the indicator on the Xiaomi Automatic Soap Dispenser (Color Edition) not light on?

A: 1. The device is not turned on. When the soap dispenser is on, the indicator on the top of the device will remain white for 3 seconds;
2. The battery is depleted. Charge the device until it is fully charged.
 

3. Q: Why doesn’t the Xiaomi Automatic Soap Dispenser (Color Edition) dispense foam?

A: 1. Check if the hand soap is depleted. Replace the soap if necessary;
2. Check if the battery is depleted. Charge the device until it is fully charged;
3. Remove the foam spout and try sensing multiple times, then reattach the hand soap bottle. Blockages can occur if the device hasn’t been used for a long time;
4. For first-time use, it will take more than 3 attempts to expel air from the device to start dispensing foam properly.
 

4. Q: Why does the indicator on the Xiaomi Automatic Soap Dispenser (Color Edition) turn red and blink quickly?

A: 1. The sensor area is blocked. Clean the black transparent area or try restarting the device;
2. There is debris in the sensor area. Remove any debris or move the soap dispenser.
 

5. Q: Why does the indicator on the Xiaomi Automatic Soap Dispenser (Color Edition) turn orange?

A: The battery is low. Charge the device until it is fully charged.
 

6. Q: Why is there residual foam in the foam spout of the Xiaomi Automatic Soap Dispenser (Color Edition)?

A: Turn off the device, clean it, and then restart it to restore normal operation.
 

7. Q: Why is there residual liquid at the bottom of the Xiaomi Automatic Soap Dispenser (Color Edition) after installation?

A: It is normal for a small amount of liquid to leak if the bottle is tilted during installation. Clean the area, and the device can be used normally. When replacing the liquid, try to minimize tilting. This is not a sign of a leak but a normal occurrence during installation.
 

8. Q: What to do if the Xiaomi Automatic Soap Dispenser (Color Edition) doesn’t work?

A: Check if the device has been washed with water, submerged, dropped, or inverted. Such actions can damage the device and prevent it from turning on.
 

9. Q: Why do hands feel dry after using the Xiaomi Automatic Soap Dispenser (Color Edition)?

A: The hand soap cleans your hands by removing bacteria and dirt, which also removes some of the natural oils from your skin, causing a tight feeling. The soap is pH-balanced to be slightly acidic and contains amino acid and sulfur-based cleaning agents that are gentle on the skin. Additionally, the formula includes dual moisturizing agents to protect your skin. If your hands still feel dry after use, applying hand cream is recommended.