1. Please check whether the camera is powered off, and make sure you are using the original adapter;
2. Please try to restart the router;
3. If the power supply of the device is normal and the network is normal, please check the indicator light of the device:
Blinking yellow: Connecting to a network, if you have changed the WiFi name or password, please reset the camera and reconnect;
Yellow: The camera has been reset, please reconnect;
Slowly blinking yellow: the camera is being upgraded, please wait for the upgrade to be successful and then use it.
4. Confirm whether the camera is inserted into the memory card, pull out the memory card to see if it is still offline, because some memory cards with poor quality will
Causing the camera to go offline.
Does it help?