Xiaomi Smart Band 8 Active FAQ

I. Product Overview
1.Q:What are the features of Xiaomi Smart Band 8 Active?
A: 1. It adopts a 1.47-inch HD square screen with a resolution of 172*320, which has a clear and delicate display, sensitive and smooth tapping and sliding, and smoother operation.
2. The simple and bright appearance design of the band, with different colours of the strap and personalized dials, is suitable for a variety of scenarios.
3.Supporting a variety of mainstream sports modes of the whole exercise data tracking, is the best choice for gate-level sports enthusiasts.
4.All-round health tracking, support heart rate, blood oxygen, pressure, sleep monitoring and other functions, to help you better understand their own body profile, for a healthy life escort.
5. Long standby time, 210mAh battery capacity, to meet the daily exercise, health monitoring under the premise of ultra-long standby time of more than 14 days, if you use low-intensity use mode, that is, turn off the continuous heart rate monitoring, oxygen, pressure and sleep and other health functions, can be ultra-long standby time of about 20 days.

2.Q:What is the difference between Xiaomi Smart Band 8 Active and traditional bands?
A: Xiaomi Smart Band 8 Active is a comprehensive smart sports and health band, which can intelligently monitor personal heart rate, sleep, stress, oxygen saturation and other data, all-round health tracking for healthy life escort, and has 30+ mainstream sports modes, weather, music control, message notification and other functions. The band has a variety of dials and can be matched with different colour bands, suitable for sports, leisure, business and other scenarios.

3.Q:What is the material of Xiaomi Smart Band 8 Active screen and middle frame?
A: Xiaomi Smart Band 8 Active has a 1.47-inch HD square screen with a resolution of 172*320 and a pixel density of 247PPI for a more detailed display; the case is made of glass-fibre-reinforced nylon material for high strength and good corrosion resistance.
Note: Hard objects such as sand grains (quartz components) may also damage the screen of the band.

4.Q:What is the material of Xiaomi Smart Band 8 Active strap?
A: Xiaomi Smart Band 8 Active strap is made of TPU, with smooth and comfortable surface, soft and elastic texture, anti-allergy, comfortable and skin-friendly to wear, and supports quick removal.

5.Q:What is the waterproof rating of Xiaomi Smart Band 8 Active?
A:5ATM water resistance rating means you can wear the band in swimming pools, shallow water and other shallow water sports scenarios. It is not suitable for hot showers, saunas and diving. Do not expose the band to high-velocity water. Water resistance is not permanent and may decrease over time.
Note: 50 metres waterproof is said to be the waterproof depth of the band under standard conditions, such conditions mean that the band has a certain resistance to water pressure at rest, this resistance value is not derived underwater, but through the conversion of the value of the resistance to atmospheric pressure, 50 metres waterproof indicates that the band can withstand the pressure of 50 metres of water depth in a static state.

6.Q:What comes as standard with Xiaomi Smart Band 8 Active? What are the colours available?
A: Band body ×1
Band strap ×1
Dedicated charging cable ×1
User manual ×1
*Xiaomi Smart Band 8 Active comes with a black or pink strap. Other color straps must be purchased separately.

7.Q:How to replace Xiaomi Smart Band 8 Active strap?
A:Xiaomi Smart Band 8 Active strap supports quick removal, and the replacement method is as follows:
Remove the band: take off the watch band, hold both ends of the band with both hands and pull hard to make a small gap between the main body of the band and the slot of the band, use your fingers to push the main body of the band out from the front of the band.

Installation of the strap: 1. Fit one end of the band body into the slot on the wristband from the front side of the wristband. 2. Press the other end firmly with your thumb so that the whole band body enters the slot on the wristband and clicks firmly. 3.


II.APP Use Related
1.Q:What devices does Xiaomi Smart Band 8 Active support? Does it support iOS?
A: Xiaomi Smart Band 8 Active needs to be bound by Mi Fitness App, which can be searched and downloaded in the app shop.
Supported system: supports smartphones with Android 8.0/ iOS 12.0 and above

2.Q:How to pair Xiaomi Smart Band 8 Active with my Android phone?
A: Xiaomi Smart Band 8 Active needs to be bound via Mi Fitness App. After binding, you need to lock the App in the background to avoid being shut down by the system, which will lead to disconnection from your mobile phone and affect the normal use of the band.
Binding method is as follows:

1) Scan the QR code on the screen of the band on your mobile phone or search "Mi Fitness" in the mobile phone application market to download and install Mi Fitness App.
2）Open Mi Fitness App, follow the instructions to open the relevant permissions. Click "Add New Device", click Auto Scan to scan the device, or click the upper right corner and select "Scan" to scan the QR code on the band.
3) When the Bluetooth name of the band appears, click to pair it. When the mobile phone displays the same security code as the band's screen, click "OK" to complete the pairing connection with the band.
Note:
During the pairing process, turn on the Bluetooth of the mobile phone to ensure that the connection between the band and the mobile phone is normal;
If the security code has popped up on the band but the pop-up window to confirm pairing is not displayed on the mobile phone, please wait for a while or initiate it again;
If you can't find the band during the process of adding devices or can't connect the band during the process of using, please try to slide up on the QR code interface, choose restore factory or restart, and retry again after booting up the device.

3.Q:How to unpair Xiaomi Smart Band 8 Active?
A:1.Open Mi Fitness App and click unpair on the device page;
2.The band will be automatically unbound from your mobile phone after restoring factory settings.
After unbinding, the band will be restored to factory settings and all data will be cleared.

4.Q:How many Xiaomi Smart Band 8 Active can be bound to the Mi Fitness App?
A: You can bind multiple bands on Mi Fitness App, but only one can be enabled when in use.

5.Q:How to switch other bands in Mi Fitness App?
A: Mi Fitness App, go to Devices, click View All Devices and select the band you want to switch. Click switch, the pop-up window will pop up then click OK

6.Q:How to upgrade the system firmware of Xiaomi Smart Band 8 Active?
A: The band will push the upgrade package update function through Mi Fitness App.
Go to Mi Fitness App>>Device>>Check for updates.
If you find a new version to update, click to download the upgrade package;
3. The upgrade package will be pushed to the band automatically after the download is completed, and the band will be automatically upgraded and restarted after the upgrade package is received.
Note:
The battery level of the band needs to be more than 20% when upgrading;
During the upgrade process, the band needs to keep connecting with the mobile phone, and try to keep the band near the mobile phone.

7.Q:What accounts does Mi Fitness App support to log in?
A: Mi Fitness App currently only supports Xiaomi account login.

8.Q:How to set up Xiaomi Smart Band 8 Active app notification reminders?
A: To receive notification messages from mobile apps, such as SMS, QQ, WeChat, etc., Xiaomi Smart Band 8 Active needs to turn on the app's message notification in Mi Fitness App.
How to open: Mi Fitness App-Device-App notifications-Choose which apps can send notifications (e.g. QQ, WeChat, SMS, etc.).
Note: Apps that turn on notification messages in Mi Fitness App need to turn on notification permissions on the mobile phone at the same time.

9.Q:How to set up Xiaomi Smart Band 8 Active activity reminder?
A:Xiaomi Smart Band 8 Active can set daily calorie or step target, after wearing the band can real-time monitor the day's calorie consumption, step count and standing activity, when the movement reaches the target the band will have a vibration reminder, this vibration reminder can't be turned off.
Setting way:
1.Open Mi Fitness App on your mobile phone, log in to your Xiaomi account and bind the device;
2.After successfully connecting with the band, find the calories/steps in the [Health] homepage to set.

III. Functions and Usage
1.Q:How to start up, shut down and reboot Xiaomi Smart Band 8 Active?
A: Start up: In shut down state, connect the power cord and start up.
shut down: In Start up state, tap Settings->System ->Select shut down on the end of the band.
Reboot : In Start up state, click Settings->System ->Select reboot on the end of the band.

2.Q:How is the battery life performance of Xiaomi Smart Band 8 Active? How long does it take to fully charge?
A: Xiaomi Smart Band 8 Active takes about 2 hours to fully charge. It can last up to 14 days under regular use.
The test usage scenarios are as follows:

Usage Scenarios	Scenarios	Duration
Typical usage	Full charge, factory default settings, static display, heart rate monitoring every 1 minute, high-precision sleep monitoring turned on, movement responsive screen brightness turned on. All other settings were default settings. 200 notifications received daily, 15 call notifications, 10 seconds of vibration. Wrist raised to engage screen 500 times daily, app data synchronized once a day, blood oxygen measured manually twice a day, 90 minutes exercise a week.	14 days
Heavy usage	Full charge, factory default settings, static display, heart rate monitoring every 30 minutes, high-precision sleep monitoring turned off, movement responsive screen brightness turned on, message notifications turned on. All other settings were factory settings. 100 notifications received daily, 10 call notifications, 10 seconds of vibration. Wrist raised to engage screen 200 times daily, app data synchronized once daily, blood oxygen measured manually twice daily, 60 minutes exercise a week.	6 days

3.Q:What is the battery capacity of Xiaomi Smart Band 8 Active? How do I charge it?
A: Xiaomi Smart Band 8 Active has a 210mAh battery capacity and comes standard with a dedicated magnetic USB charging cable with a 50cm power cord.
The charging method is as follows:
1. Take out the charging cable and fully fit the metal contacts on the charging tactile and the charging cable;
2. Connect the USB-A charger (the output voltage is 5V, and the output current is ≥0.5A).
The volume of the hand cycle is less than 15%, which will be prompted to charge the charger; during the charging process, there will be charging prompts.
Note:
Before charging, please wipe the charging piece of the band clean to avoid sweat or water residue.

4. Q: What are the common operations of Xiaomi Smart Band 8 Active?
A: The screen operation is as follows:
1) Falling from the edge of the dial homepage: Open the message notification;
2) Sliding from the bottom edge on the homepage of the dial: enter the application list;
3) Swipe left and right on the homepage of the dial: Switch the direct card;
4) Skin right from the left edge on other pages: return to the upper level;

5. Q: How does Xiaomi Smart Band 8 Active measure and view heart rate?
A: Xiaomi Smart Band 8 Active uses the optical capacitance accumulation technology to detect the heart rate to show the heart rate value. In the case of opening continuous heart rate detection, continuous heart rate charts can be drawn. Xiaomi Smart Band 8 Active By default, smart monitoring can be set for 1 minute/10 minutes/30 minutes/intelligent monitoring.
The heart rate viewing method is as follows:
1) Enter the application list of the band and open the heart rate. At this time, the heart rate will enter the measurement state. You can view the heart rate data. Some dials can display data such as heart rate in real time.
Drag down the heart rate function page to view the heart rate chart. Last measurement of heart rate. Static heart rate. When detecting the heart rate, please ensure the front faces of the band. The heart rate detection area is fitted on the wrist. The fit of the wrist.

6.Q: How to detect a single blood oxygen measuring on Xiaomi Smart Band 8 Active?
A: Enter the application of blood oxygen saturation, click to start measurement, and enter the calibration process when the first value occurs.
The historical measurement value of blood oxygen can be viewed in the app.

7.Q:Does Xiaomi Smart Band 8 Active support sleep monitoring?
A:Sleep monitoring function is supported by default (no switch), after wearing the band to fall asleep, it can monitor the time of falling asleep. Wake up time. Duration. At the same time, the app provides a high precision monitoring and sleep breathing quality setting item, after switching on, it can track the REM distribution of sleep and sleep breathing quality score (switch on in Mi Fitness App-Device-Sleep Settings)
Sleep data types: sleep data can be viewed in the app + includes sleep duration . Deep and light sleep distribution, sleep quality rating, etc.
Sleep data view mode: open the sleep app in the app list, you can view the day's sleep data.

8.Q:Does Xiaomi Smart Band 8 Active support nap monitoring/all-day sleep monitoring?
A: Support.
Long sleep: sleep duration ≥ 3 hours;
Sporadic naps: 15 minutes ≥ sleep duration < 3 hours;
Support time period for detecting long sleep and sporadic naps: 24 hours a day.

9.Q:How to view weather information in Xiaomi Smart Band 8 Active?
A:When the band is connected to the mobile phone, the way to view is as follows:
1.Select the weather app in the app list to view, slide up and down to get the local temperature. Weather. Wind direction. Wind level. Relative humidity and other information and the weather forecast for the next five days.
2. Swipe the screen from left to right on the home page of the dial to enter the weather direct card, swipe up and down to get the local temperature. Weather. Wind direction. Wind Level. Relative humidity and other information and the weather forecast for the next five days.
Note:
1. If the band is not connected to your mobile phone, the weather will show the information synchronised with the last time you connected your mobile phone.
2. If you hide the "Weather" direct access card in Mi Fitness App, you can't view the weather on your band through the direct access card.
3. The weather information displayed on the band is obtained by Mi Fitness App from the service provider and then pushed, if it is different from the weather service provider used by the mobile phone system, the results displayed may be slightly different.

10.Q:Does Xiaomi Smart Band 8 Active support pressure monitoring?
A: No. Xiaomi Smart Band 8 Active only supports manual pressure measurement.
Stress: Stress here refers specifically to mental stress, excluding physical stress due to high intensity exercise. The principle of stress detection is to use heart rate variability to assess the current stress intensity.
Viewing method:
1. Open the Stress app in the app list to see the last measured stress value and stress level.
2.You can view the data section of Mi Fitness App to view the daily. Weekly. Monthly. Yearly pressure curves, max. Min. Average pressure and other information, through the pressure data to do some appropriate stress reduction activities to ease the pressure.
Notes:
1) Vigorous exercise or frequent moderate to high intensity activities will have an impact on the accuracy of pressure data assessment.
2) The band is not a medical device and the test results and recommendations are for reference only.
Pressure value introduction:

Pressure score	Pressure rating
81~100	Severe
51~80	Moderate
26~50	Light
0~25	Relaxed

Caution:
Vigorous exercise or high frequency of moderate to high intensity activities may have an effect on the accuracy of pressure data assessment.
This device is not a medical device and the test results and recommendations are for reference only.

11.Q:Does Xiaomi Smart Band 8 Active support energy monitoring?
A: No.

12.Q:How to customise the card function on Xiaomi Smart Band 8 Active?
A:Xiaomi Smart Band 8 Active supports shortcut card function, in the main page of the band, swipe left and right to switch the application card, currently the supported application card modules are:Dial. Vitality Indicator, Heart Rate, Blood Oxygen, Sleep, Stress, Women's Health, Exercise List, Alarm Clock, Calendar, Music Control, Weather, Alipay (China only), WeChat Pay (China only)
Settings: Mi Fitness App->Device->Direct Card Management->Press and hold the right side of the app list and drag it up and down to adjust the order, you can also tap + or - to set the display or hide.
Note: Dials cannot be hidden and order cannot be adjusted.

13.Q:How to change and delete dials on Xiaomi Smart Band 8 Active?
A:Xiaomi Smart Band 8 Active supports dial replacement, the replacement methods are as follows:
1) Replacement at the end of the band, in the band settings -> select dial replacement, or long press the centre of the dial on the homepage of the screen to enter the dial selection page, and slide up and down to switch to select the dial. The dials that come with the system and the dials that have been downloaded and replaced before will be displayed on the dial selection page.
2) Replacement in Mi Fitness App, when the band is connected to the mobile phone, open Mi Fitness App->Device->Online-Band displays->click on the dial you want to replace->click on Download and Use, wait for the installation to complete.
Note: Due to limited memory, Xiaomi Smart Band 8 Active only supports to download 3 more additional dials from the app, when the number of added dials is too much, you will not be able to add new dials, you need to delete the installed dials.
Delete way:
1) Device- Online-Band displays-click the band display you want to delete-delete it
2) Delete in the device dial replacement screen

14.Q:Can Xiaomi Smart Band 8 Active customise the band background?
A: Xiaomi Smart Band 8 Active supports customised band background, which can be achieved through the album dial. Setting method: 1. Open Mi Fitness App, connect and sync the device correctly; 2. In Mi Fitness App homepage, click the dial card to enter Online page; 3. Select Band displays, find the album band and set it according to the process.

15.Q:How to turn on Xiaomi Smart Band 8 Active sports mode?
A:1.Through the band click on the sports app . Sports Direct card (need to add in the app itself) can enter the sports page, and then select the sports you want to start, click GO to start sports.
2. Display the movement data after the movement starts;
3. During the exercise, tap the power button to pause the exercise, and then choose to end or continue the exercise.
Note: If the exercise time or distance is too short, the end of the exercise will prompt "the exercise activity is too small, will not record data".

16.Q:Does Xiaomi Smart Band 8 Active support VO2max?
A: No.

17.Q:Does Xiaomi Smart Band 8 Active support Find Phone/Find band function?
A: Xiaomi Smart Band 8 Active supports find mobile phone function, but not find band on mobile phone. If you can't find your mobile phone in the Bluetooth connection state between your mobile phone and the band, you can use the find mobile phone function of the band.
The operation is as follows:
1. Tap the icon of find mobile phone in the application list to enter the page of find mobile phone, and then tap start to find mobile phone to enter the interface of find mobile phone.
2. Tap Stop to stop searching on the mobile phone search page to end the search.
Note: If Bluetooth is not connected, the function of finding mobile phone is not available.

18.Q:Does Xiaomi Smart Band 8 Active support compass function?
A: No.

19.Q:What are the Xiaomi Smart Band 8 Active exercise modes?
A: Xiaomi Smart Band 8 Active's exercise modes are currently Outdoor Running, Indoor Running, Indoor Cycling, Outdoor Cycling, Walking, Hiking, Mountaineering, Cross-Country, Hiking, Elliptical, Rowing, Rope Jumping, High-Intensity Interval Training, Yoga, Freestyle, Skateboarding, Snowboarding, Pilates, Stretching, Strength Training, Dance, Billiards, Badminton, Table Tennis, Outdoor Skating, Ice Hockey, Cricket, Rugby, Snowboarding, Aerobics, Frisbee, Roller Skating.

20.Q:Does Xiaomi Smart Band 8 Active support checking altitude and barometric pressure?
A: No.

21.Q:How to set alarm clock on Xiaomi Smart Band 8 Active?
A: Xiaomi Smart Band 8 Active supports alarm clock function, alarm reminder by vibration, support to set multiple alarms and repeat alarms.
Method 1: Go to the Alarm Clock app to create a new alarm clock in the app list, when setting the time, if you don't select the repeat date, it will be a single alarm clock; if you select the repeat date, it will be a repeat alarm clock.
Method 2: Tap alarm clock on the app device page to add alarm clock on the app

22.Q:How to set Do Not Disturb mode on Xiaomi Smart Band 8 Active?
A:When Do Not Disturb mode is turned on, such as incoming calls and app notifications will not vibrate to remind you; however, system alerts, such as low battery, alarm clock, etc. will still vibrate to remind you. But system alerts, such as low battery, alarm clock, etc. will still vibrate to remind.
Setting method:Settings -> Do Not Disturb Mode.

23.Q:Does Xiaomi Smart Band 8 Active support heart rate over limit reminder?
A: Yes, after the band is set to remind you of over-heart-rate, the device will continuously monitor your heart rate, and if you find that your heart rate is constantly higher than the set value when you are in a quiet state, your heart rate will be recorded as too high, and the band will send out a reminder of over-heart-rate;
Setting method: Mi Fitness App-Device-Heart rate setting, enter "Settings", and turn on "Heart rate over limit reminder".

24.Q:Does Xiaomi Smart Band 8 Active support app notification alert?
A: Yes, the band and mobile phone stay connected, after turning on the app notification in Mi Fitness app, you can view the message notification on your mobile phone on the band, the message notification is shown in a list, it doesn't support collapsing, and it doesn't support replying.
View message notifications: Slide down on the homepage of the band display to open the message panel, you can view the message notifications;
Delete message notification: tap Clear button in the message panel to clear all messages.
Note: Only text content is displayed in the message, other formats can not be displayed.

25.Q:Does Xiaomi Smart Band 8 Active support Incoming call notification?
A: Yes, when the bracelet and mobile phone are connected, the bracelet will vibrate when there is an incoming call on the mobile phone, and display the caller's number or name. How to open: Mi Fitness App->Device->Incoming call notification, you can click on the red phone icon on the screen of the bracelet to reject the call; click on the ringer to mute, and the phone will be muted (only supported by Android).
Note: 1. The caller ID name is consistent with that on the mobile phone, unfamiliar callers show the caller ID; calls from mobile phone address book contacts show the name deposited in the address book. (Need to get mobile phone address book permissions)
2. If Do Not Disturb mode is enabled and during the Do Not Disturb period, you will not receive Incoming call notification.

26.Q:What data can I view on Xiaomi Smart Band 8 Active during exercise?
A:Xiaomi Smart Band 8 Active each sport mode presents the most critical sport data, take outdoor running for example:
Data such as time, heart rate, mileage, pace, calories, step frequency and total steps can be displayed during outdoor running;
*The type of data displayed during exercise varies for different exercise modes.

27.Q:What are the screen off options on Xiaomi Smart Band 8 Active? How to set it?
A: 1. By default, the screen will turn off automatically if there is no operation within 5 seconds. You can change the screen off time in "Settings"-"Display & Brightness" of the Smart Band.
2. The bracelet supports cover screen off, after turning on, cover and touch the dial with your palm, when the area reaches 80%, the dial will go from bright screen to off screen directly, the setting method: open the bracelet settings->Display and Brightness->Cover screen off->On or off.
3. Turn your wrist to turn off the screen, reverse turn your wrist bracelet to turn off the screen.

28.Q:How to set Xiaomi Smart Band 8 Active to light up the screen when I raise my wrist?
A: Setting method: Mi Fitness App->Device->Wrist Lift Screen->All Day On/Timed On/Off

29.Q:How to adjust the dial brightness on Xiaomi Smart Band 8 Active?
A:Go to Settings - Brightness Adjustment from the shortcut panel or app list to adjust the brightness manually.

30.Q:Can I add the time of multiple countries to Xiaomi Smart Band 8 Active?
A: Dual time zone setting is not supported.

31.Q: Does Xiaomi Smart Band 8 Active support phone function?
A: Xiaomi Smart Band 8 Active doesn't support phone function, can't make a call on the bracelet, when the bracelet is connected to the mobile phone, when the mobile phone is calling, it only supports to view the incoming call information and reject the incoming call on the bracelet.

32.Q:What types of reminders are included in Xiaomi Smart Band 8 Active reminders?
A:Standing, Low Battery, Activity Up, Heart Rate Over, Low Blood Oxygen, Messages and so on.

33.Q:What is the message reading mechanism of Xiaomi Smart Band 8 Active?
A:Messages in the message list can be previewed, and the messages read on the mobile phone will not appear on the band when Bluetooth is connected.

34.Q:How to set Xiaomi Smart Band 8 Active stand up reminder?
A: After turning on the reminder, if there is no activity within one hour, the bracelet will vibrate to remind to get up and move!
Open method: Mi Fitness app-Health monitoring-Standing-on/off> Set the time period to set the time period for active reminder, you can set the start time and end time, and if you don't want to be disturbed during lunch break, you can open the option of no reminder for lunch break, the time period for no reminder for lunch break is 12:00-14:00.

35.Q:What is the reminder logic of Xiaomi Smart Band 8 Active activity reminder (sedentary reminder)?
A: 1.The user has not completed the "Hourly Standing" in the current hour.
2.49'00"-49'59" is the wearing state, and the reminder is also worn.
3. This minute is "Inactive" status (active steps <3)
4. In the first 50 minutes of this hour, the time in "unworn state" is <5 minutes and the time in "sleep state" is <5 minutes.
5. The current point in time is within the reminder time range set by the user.

36.Q:Does Xiaomi Smart Band 8 Active support off-wrist lock (off-wrist password) function?
A: Yes, when this function is enabled, when the band detects that it is not being worn, it will start the password lock screen to protect the information security, the password is a 6-digit number in the combination of 0-9.
Enable mode: Device-Security-PIN

37.Q:Does Xiaomi Smart Band 8 Active support Bluetooth unlock mobile phone?
A: The band supports unlock mobile phone function, the current support in the MIUI version of Xiaomi mobile phone:
Android R and above after 7 June 2021 non-band change packed and outgoing development board & stable version of Xiaomi mobile phone;
In the state of Bluetooth connection between the mobile phone and the band, the band unlocking is a one-to-one binding between the band and the mobile phone, and the band serves as an identity ID within a safe distance, which can be used as an alternative to inputting the unlocking password or pattern, which ensures the security and greatly improves the convenience of the operation at the same time.
Setting method:
1.Mi Fitness app-Device-Security-PIN-Set PIN;
2.After the lock screen password is set, confirm the unlocking in the band to bind it successfully, and you can choose the unlocking distance (Close. Moderate. Slightly far away).
Unbinding: you need to turn off the Bluetooth device unlocking function in the system settings of your mobile phone, take Xiaomi mobile phone for example: Settings-Passwords&security-Unlock with Bluetooth device.
Note: At present, the function of unlocking mobile phone needs to be used with MIUI12 and above Xiaomi mobile phones, so if the model and system do not match, the APP will not show the function entrance of [unlock mobile phone].

38.Q: What should I do if I forget the password of Xiaomi Smart Band 8 Active?
A: If you have forgotten your off-wrist password, you can do the following: If you have forgotten your password, open the APP and reset the password in the [Device Password] settings.

IV. FAQ
1.Q:What is the resting heart rate of Xiaomi Smart Band 8 Active?
A: Resting heart rate, also known as quiet heart rate, refers to the number of heartbeats per minute in the awake. It is the number of heartbeats per minute in a quiet state of inactivity.
The best time to measure your resting heart rate is in the morning when you are naturally awake and at rest. The resting heart rate of adults is usually in the range of 50~100 beats per minute, and the resting heart rate of professional athletes is usually in the range of 40~60 beats per minute. Since the automatic measurement of the band may not be in the best time, it may lead to the temporary absence of the display of the resting heart rate value or the deviation of the test value from the actual one.

2.Q:What factors will affect the result of heart rate test by the band?
A: 1. Non-standard wearing style, such as light leakage due to incomplete fit. Arm swinging and slight movement of the band on the skin, etc.; wearing the band too tightly. Raised arms and clenched fists can affect blood circulation and may also affect the heart rate signal.
2. Wear the band close to the joints;
3. Sweat stains on the top of the band.
Correct Measurement: Lay your arm flat, relax and keep it still, while making sure the band is close to your arm.
Note: When worn correctly, skin colour. Hair. Individual differences such as tattoos and scars may also affect heart rate monitoring (due to darker skin colours absorbing more green light, monitoring may not be possible).

3.Q:What should I do if my current heart rate is too high on Xiaomi Smart Band 8 Active?
A: If your heart rate is too high, you should rest appropriately and should not exercise excessively; if your heart rate continues to be too high, it is recommended that you consult a healthcare professional in accordance with your own situation in a timely manner.

4.Q: What is the applicable wrist circumference?
A: The adaptable wrist circumference is 135mm~215mm.

5.Q:How is the effective standing of Xiaomi Smart Band 8 Active judged?
A: Effective standing: "20 consecutive steps/hour" or "2 minutes of medium to high intensity".
Note: "Continuous Steps" means the number of steps accumulated from the time of generating actual steps, if there is no growth within 60 seconds, it will be cleared and recalculated.

6.Q:How many words and items does Xiaomi Smart Band 8 Active support?
A:1.Message notification content exceeding 200 words will show an ellipsis at the end, please check the complete message notification on your phone.

2. The band can receive up to 10 message notifications, if it exceeds 10, the newly received messages will overwrite the previous ones.

7.Q:Does Xiaomi Smart Band 8 Active support connecting heart rate bands?
A: Connecting a heart rate belt is not supported.

8.Q:What are the ways to light up the screen on Xiaomi Smart Band 8 Active?
A: 1. Click on the screen
2.Lift your wrist to light up the screen if it is turned on;
3.Charge to light up the screen

9.Q:Does Xiaomi Smart Band 8 Active support screen off display (standby dial)?
A: No.

10.Q:Can Xiaomi Smart Band 8 Active control my mobile phone to play music?
A: The band can control mobile phone to play music, to use this function, the mobile phone and the band need to be in a connected state. message notification in the APP is turned on, message notification access is turned on.
How to use:Open the music player on the mobile phone side, after starting to play music, the band enters the function list, select the music icon to enter the music control page, you can achieve the music start/pause. Switch the previous/next song, volume up/down function.
Note: Currently support most of the music players on the market, but due to the degree of openness of the music player and the differences in the version of the App, it may affect the experience of the music control function of the band to a certain extent. (There may be some compatibility problems in iOS when the band controls Kewe music player).

11.Q:How to check the MAC address of Xiaomi Smart Band 8 Active. Serial number and other information?
A:1.The band open Settings->About
2.When the band is connected to the mobile phone, Mi Fitness App->Device->About Device

12.Q:What positioning system does Xiaomi Smart Band 8 Active use?
A:The band does not support separate positioning, you need to rely on APP assistance.

13.Q:How to set the time of Xiaomi Smart Band 8 Active?
A: After the band and mobile phone Bluetooth pairing and data synchronisation, the band will automatically synchronise the time of the mobile phone system, no need to set it manually. If you modify the time of your mobile phone, the band will synchronise the modification after connecting with your mobile phone.

14.Q:What is the correct way to wear Xiaomi Smart Band 8 Active?
A: Way: Wear the band to about one finger from the wrist bone, adjust the wrist strap elasticity to ensure the heart rate sensor can collect data properly. Do not wear it too tightly or too loosely, as this will affect the accuracy of the heart rate sampling.

15.Q:Is Xiaomi Smart Band 8 Active allergic to wear?
A: Xiaomi Smart Band 8 Active is made of professional and healthy materials, and some parts of the band that often touch the skin, such as the strap and the bottom bracket, have passed strict tests for allergy-prone harmful substances. The bottom bracket and other parts that often touch the skin, such as the band, have passed the strict allergy-prone hazardous substances test, in line with the limited requirements set by the national standard GB/T26572. Due to individual differences, there may be a few people who may not feel comfortable with certain materials. If you experience skin discomfort while wearing the product, please stop wearing it and consult a doctor.
It is recommended to follow the following instructions when wearing the band: when exercising, do not wear it too loosely or too tightly to ensure that the band does not slide up and down on the wrist; for daily use, relax the strap slightly to ensure a comfortable experience of skin permeability. Remove the band after a long period of continuous wear and let your wrist rest for about half an hour. After exercise, wash and wipe the sweat on the arm and watch band, clean and dry it before wearing it.

16.Q:Does Xiaomi Smart Band 8 Active have the same monitoring effect on left and right hands?
A: The band can be worn on the left hand or right hand, which does not affect the normal sampling of sports and health data, and the data monitoring effect is the same, so you can choose to wear it according to your own habits.

17.Q:Does Xiaomi Smart Band 8 Active support exercise reminder?
A:The band can provide reminders for each sport in sport mode.

18.Q:How long can the data on Xiaomi Smart Band 8 Active be saved independently?
A: About 20 recent exercise data can be saved on the band, 20 is not a fixed number, if a single exercise is too long, the number of 20 will become less. Heart rate data is kept for 15 days; sleep page only shows the data of the day. However, it will save about 7 pieces of data, please connect with your mobile phone to sync to Mi Fitness App in time. If the band is reset, the previous exercise data on the band will be cleared; data that has been synced to Mi Fitness App will not be cleared.
Notes:
1.All exercises need to meet the minimum exercise record standard to be saved, otherwise it will not be saved.
2. Indoor cycling. Free Training etc. will save data to the exercise record after the duration reaches 1 minute;
3. Outdoor running. Indoor running. Outdoor Walking. Outdoor cycling. Hiking. Cross-country, exercise distance over 100 metres is counted as valid data to be saved to the exercise record;

19.Q:Can Xiaomi Smart Band 8 Active be set to auto-pause during exercise?
A: No.

20.Q:Does Xiaomi Smart Band 8 Active support automatic monitoring of exercise start?
A: No.

21.Q:How to check the Bluetooth connection status of Xiaomi Smart Band 8 Active?
A: Bluetooth will be prompted as connected on the page for music, remote control photo, etc.

22.Q:Can Xiaomi Smart Band 8 Active install apps independently?
A: Standalone application installation is not supported.

23.Q:Does Xiaomi Smart Band 8 Active support vibration intensity adjustment?
A: No.

24.Q:Does Xiaomi Smart Band 8 Active display heart rate when not worn?
A: When you enter the band's heart rate app without wearing the band, the real-time heart rate will not be displayed, but you can view the historical heart rate and resting heart rate.
Note:
1.Dials that support displaying heart rate data show heart rate as - when not worn;
2.In some cases, the heart rate may be displayed when the band is placed on certain light-coloured flat surfaces due to the heart rate judging mechanism.

25.Q:Can others search my band when it is not with me?
A: No, after the band is bound, the Bluetooth of the band will not be able to be searched by others.

26.Q:If I change my mobile phone, how to rebind my band?
A: 1. Restore factory settings on the band, then use the new mobile phone to rebind it.
2.Unbind the band in Mi Fitness App when the band is connected to the original mobile phone, then use the new mobile phone to bind it after unbinding.

27.Q:What kind of reminders does Xiaomi Smart Band 8 Active support?
A:The band reminders are vibration and full-screen bright reminders.

28.Q:Can I wear the band for swimming or bathing?
A: It can be worn in the shower, pool swimming and shallow swimming, but not for sauna and diving, or hot water bath.
Note: It is not recommended to use the band in environments with large temperature changes, in addition, the band can not be in contact with soap shower gel, and some organic solvents, these liquid objects stick, the appearance of the band may appear discolouration and other anomalies after a long period of time.

29.Q:How far away is the distance between Xiaomi Smart Band 8 Active and mobile phone when Bluetooth will be disconnected automatically?
A: The Bluetooth connection status of Xiaomi Smart Band 8 Active and mobile phone is affected by the surrounding environment, in general there is a normal cover, when the band and mobile phone are 5-8 metres away, the Bluetooth will be automatically disconnected; in an open area or a long corridor, when the band and mobile phone are 20 metres away, the Bluetooth will be automatically disconnected; if there is 1 person's body apart (the band and the mobile phone are directly opposite to each other), the band and mobile phone will be automatically disconnected. If the distance between the band and mobile phone is 3-5 metres, the Bluetooth will be disconnected automatically. Specific to the actual use of performance shall prevail.

30.Q:What data will be cleared after the band is restored to the factory?
A:Clear all data on the device.

31.Q:How to clean the Xiaomi Smart Band 8 Active?
A:Promptly wipe off sweat stains after exercise and regularly wipe the band with a soft cloth. Clean the dirt in the crevices.
Notes:
1.Please do not rinse the microphone or air pressure hole of the band directly.
2.Please avoid contacting the band with substances that may cause dirt or damage, such as dust, sand, oil and smoke, hand soap, soapy water, cosmetics, salt water, pool water, perfume, insect repellents, detergents, sunscreen, adhesives, hair dyes, or other solvents of acidic or alkaline substances.

32.Q:Why can't I use the remote photo function after I reboot the band?
A: Android mobile phone users may lose the HID pairing between the band and mobile phone after rebooting/restoring the band from the factory. In Mi Fitness app, go to Device>Photo Settings and set it to on to restore normal (only Android has this entry) IOS users can open the app and click on Bluetooth pairing request to pair the band.

33.Q: Why does the volume on my mobile phone increase/decrease when I click the photo button on the band?
A: The principle of this function is to call the mobile phone volume key function, before using, you need to make sure the current mobile phone volume key has the function of shutter to take photos.

34.Q: Why can't my band control my mobile phone to take photos?
A: The remote control photo function is currently a laboratory function, some mobile phone models may have compatibility problems and can not be remote control photo.

Ⅴ. Troubleshooting
1.Q: Why does my Xiaomi Smart Band 8 Active count inaccurately? 
A: Step recording principle: The watch has a built-in acceleration sensor that detects data through the acceleration sensor and then combines the algorithm and the basic information of the human body, which is eventually converted into information such as steps, consumption, etc.
Factors that affect the number of steps recorded by the watch:
1, Because the watch measures the walking distance  is based on the user's own set height, gender and weight to estimate the user's step, and then multiplied by the number of steps taken by the individual to arrive at an estimated value.
2, Because steps will vary from person to person, may be people with the same height, gender, weight  will have different steps, so the final calculated value will also have a large error.
3, The accuracy of the pace, that is, the number of steps walked, there are many uncertainties will have a lot to do with each person's behavior habits, such as the arm swinging range walking habits and human activity scenes more (such as walking, riding, driving, bathing, etc.), arm movements are more complex (such as keyboard tapping, moving the mouse, lifting objects, etc.).
4, It is precisely because of the above reasons so the watch's final calculated distance is also an estimated value, the watch can not be used as a professional measurement tool to measure the distance. This is followed by continuous optimization of the software algorithm to calculate a more accurate data.


2.Q: Why sometimes, there is no movement track or track loss after movement? 
A: The device does not have GPS hardware. It depends on the app positioning to obtain trajectory information. Please make sure that the Mi Fitness APP and the band are in a Bluetooth connection during the exercise. Keep Mi Fitness APP running in the background.

3.Q: Why does the sports trajectory drift?
A: GPS drift means that there is a gap with the actual position when the GPS is located, and there is a continuous trajectory with a certain interval between the actual routes during the movement. There are many factors that affect GPS, tall buildings around, complex terrain and complicated electrical signal environment, harsh climate conditions such as sandstorms, heavy rain, heavy natural weather and so on.

4.Q:Why didn't Xiao Watch 2 Pro generate motion data after exercise?
A:1. Please confirm that the watch is wearing normally, heart rate is normal;
2. After the movement is turned on, whether the exercise time or distance reaches the Minimum standard of sports records;
3. May be due to improper wearing, heart rate is not properly monitored.

5.Q: Why does the movement stop in the motion mode, and the band still shows the junction information?
A: The mileage and pace during exercise need to be calculated.

6.Q: What to do if Xiaomi Smart Band 8 Active can't be charged?
A：Please troubleshoot or check according to the following methods:
1. There is no charging logo after inserting the charger. Check whether the adapter and the charging interface of the band are blocked by foreign objects, moldy. Corrosion. Internal connection cable damage, etc.
2. If the band has not been used for a long time, or if the low -power volume is not charging the band in time after the low power volume, the hand ring battery is over -discharging, it takes more time to activate the battery. It is recommended to wait patiently.
3. Please charge at room temperature environment (recommended 20 ~ 35 degrees). In order to ensure the safety of the battery, when the environmental temperature is too high and too low, the charging current of the battery will be much smaller than the normal temperature. Charging the band at room temperature environment.
4. Please change the charger and data cable that can be charged normally. Try to charge normally. If the charging is normal, it is a charger and a data cable failure.

7.Q: Why does Xiaomi Smart Band 8 Active show heart rate on other objects?
A: The band is an analysis of personal heart rate through the optical sensor collection signal. Due to the limitation of the working principle of the sensor, if the band is worn on other objects, or if there is a cover in front of the heart rate sensor, if the heart rate sensor is monitored to change the light signal, the heart rate may be measured. Therefore, when the algorithm is compatible with the aforementioned signal It will be misjudged by the latter's signal, causing the calculation of the heart rate value.

8. Q: Why can Xiaomi Smart Band 8 Active only store a small number of dials?
A: Due to the large memory of the dial, in order to ensure the operating rate of the band system, the number of dials will be limited.

9.Q:What should I do if the data synchronisation between my phone and Xiaomi Smart Band 8 Active fails?
A: 1.Refresh the page in Mi Fitness App to reconnect;
2.Turn off the Bluetooth of your mobile phone and turn it on again, reopen Mi Fitness App to connect;
3.reboot the band.reboot the phone. Reinstall Mi Fitness App to try.

10.Q:What if Xiaomi Smart Band 8 Active does not vibrate?
A: 1. Firstly, check whether the band is on Do Not Disturb mode. 2;
2.If not, you can reboot the band and set several alarms for the band after reboot successfully. If the screen of the band can display the alarm interface normally at the time point, but the band does not vibrate, you can apply for after-sale service for the band.

11.Q:What should I do if my Xiaomi Smart Band 8 Active crashes, black screen and cannot start up?
A: 1. If the Smart Band does not start up, it is usually out of battery. If the band is not charging, the charging contacts may be oxidised, try to clean the charging contacts to see if it can be charged;
2. Try plugging and unplugging the main body of the band several times;
3. Secondly, please make sure that the USB port (PC or other power supply device) is normally powered, replace the USB charging cable of the band to try. Or replace the USB port of the power supply device.
4. If the device still can not Start up, you need to apply for after-sales testing.

12.Q:What should I do if the system upgrade of Xiaomi Smart Band 8 Active fails?
A: 1.If the app or the wearable device prompts the upgrade failure, please try to reboot the wearable device and upgrade again;
2.Place the band on the charger, connect to WiFi and re-upgrade when the power of the band is more than 20%;
3. Reset the band, re-pair it and try to upgrade again;
4.Try to change another mobile phone and try to upgrade again;
3.If you can't Start up after upgrade failure, please contact after-sales service for processing. Please contact the after-sales service for more information;

13.Q:Does Xiaomi Smart Band 8 Active have an odour after unpacking?
A: Xiaomi Smart Band 8 Active may have a slight odour when unpacking, plastic products and packaging materials due to its own material and other factors, there is usually some plastic smell, and the product is stored in the packaging sealed space for a period of time, the odour aggregation, the opening of the box may be relatively obvious, usually placed for a period of time, the smell will disappear naturally, and will not have an impact on the human body and functional use. It will not affect the human body and functional use.

14.Q:What should I do if Mi Fitness App fails to sync the band?
A: 1. Please check if the mobile app version and the firmware version of the band are the latest;
2. Please check the network connection of your mobile phone. If the mobile phone Wi-Fi is disconnected, please try to reconnect it; if the Wi-Fi connection is normal but still can't sync, please use the mobile traffic.
3.Check the connection status between the band and your mobile phone, make sure the Bluetooth is connected normally, and refresh the APP several times to try;
4. You can reboot the Bluetooth of your mobile phone and try to reboot the mobile phone band;

15.Q:What should I do if my Xiaomi Smart Band 8 Active fails to measure heart rate?
A:Turn off the continuous heart rate detection, click on the heart rate of the band, measure the heart rate for a single time, when the band is measuring, check whether the heart rate light at the bottom of the band will light up, if not, you can unbind and rebind or reboot the band, if it is still invalid, you can apply for after-sale testing.

16.Q:How to deal with the error of Xiaomi Smart Band 8 Active time?
A: If the time of the band is not consistent with the time of your mobile phone, you can connect to Mi Fitness App for refresh operation.

17.Q:What should I do if I can't bind Xiaomi Smart Band 8 Active?
A: 1.Quit the APP and turn off the Bluetooth switch, turn on the binding again to try.
2.If the band cannot be searched in Mi Fitness App, you can bring your own band close to your mobile phone or go to a place where there are fewer Bluetooth devices, and search again to add it;
3. If you still can't find the band, check whether there is any band information in the Bluetooth settings of your mobile phone, clear the Bluetooth pairing information of the band, and then go to the homepage of Mi Fitness App to re-add the device, take Xiaomi mobile phone as an example: Settings>Select the band>Cancel the pairing, and then re-add the binding;
4. reboot the band or mobile phone. Reset the band to change the environment to try.

18.Q:What should I do if the weather is not updated on Xiaomi Smart Band 8 Active?
A: Weather is usually updated once in about 30 minutes, if you find that the weather condition is not updated for a long time;
Please troubleshoot as below:
1. Please open Mi Fitness App and check whether the Bluetooth connection between the band and mobile phone is disconnected in the homepage;
2. Please check whether weather sync is enabled in Mi Fitness App-Profile-Device - More Settings.

19.Q:What should I do if the screen of Xiaomi Smart Band 8 Active cannot be lit up?
A:If the screen of the band is off, and you can't light up the screen by lifting your wrist or tapping on the screen, please try the following: It may be due to insufficient power of the band, please connect the charging cradle to check whether the power is sufficient.

20.Q:What should I do if the heart rate measurement of Xiaomi Smart Band 8 Active is not accurate?
A: 1. Non-standard wearing style will affect the measurement of heart rate signal. For example, light leakage due to incomplete fit, arm swinging and slight movement of the band on the skin, etc. Wearing the band too tightly, raising the arm and making a fist will affect blood circulation, which may also affect the accuracy of the heart rate.

2.Wear the band slightly tighter, so that it cannot slide when you move it up and down. Secondly, we should verify the position of wearing, can not be worn in the wrist joint, the wrist joint activities more likely to cause the bottom of the band and the skin fit is not strict.

21.Q: What should I do if the Xiaomi Smart Band 8 Active is not sensitive to lifting my wrist to light up the screen?
A: The function works by relying on the acceleration sensor inside the band.
1. It is recommended that you wear the band face up, avoiding the wrist bone and wearing it bias tightly, at the back of the wrist bone, to ensure that the device does not slide.
2. Please tilt the band/wristband inwards 30-90 degrees when you lift your wrist, within 1 second, the screen will light up
3. Please keep the screen as close as possible to the position facing your face when you lift or turn your wrist.

22.Q:What should I do if Xiaomi Smart Band 8 Active app notifications don't alert me?
A: Solution:
1.Check whether the connection status between Xiaomi Smart Band 8 Active and the mobile phone is normal, and confirm that the mobile phone has been paired and is in Bluetooth
connection state.
2.Check whether the Xiaomi Smart Band 8 Active turned on Do Not Disturb (DND); if so, turn it off.
3.Check that Mi Fitness App has correctly enabled notification permissions on phone. Go to Settings-Apps-Manage apps-Search Mi Fitness App- Notifications-open. You can try closing and reopening it.
4.Check that the current App information can be correctly displayed in the notification bar
of the mobile phone. If it is not displayed, please enable the notification management
permission on the mobile phone for this App. Settings-Notification&Control center-App notifications-Select Mi Fitness App-Show notifications.
5.Check whether the message notification of this App is enabled in Mi Fitness App. Setting method: Mi Fitness App-Device-App notifications-Turn on App notifications-Custom notifications-Select the app to open. 6.Restart, reset Xiaomi Smart Band 8 Active, or rebound it. If it doesn’t work, try another phone.
iOS phones:
1.Settings-Bluetooth-click the exclamation mark, and open "Share System notification". (If there is no "Share System notification" option, no need to set).
2.Settings-Notifications-Show Previews,select“Always”or“When Unlocked”.
3.Settings- Notifications - Whats App(or other apps) - All turn on - Show preview- Always.
Note: When you are in the chatting interface, chat messages from your phone will not be pushed to your watch.

23.Q:Why does the band only vibrate but not light up the screen when there is a new message reminder?
A: This is normal, the band system upgrade optimises the message reminder. Considering that there are a lot of message notifications in normal use, the screen will be triggered frequently, which on one hand can have some impact on power consumption, and on the other hand, it is also a kind of excessive disturbance. So updated the message notification reminder strategy, when the message comes, only vibration, not actively light up the screen, the control of the view in their own, want to view the message, lift your wrist to light up the screen or manually light up the screen can be. If you need to light up the screen when you receive a message, you can turn it on in Mi Fitness App, setting method: Mi Fitness app-Device-App notifications-Receive notifications on your wearable device.

24.Q:Why is the step count of the band not consistent with that of Mi Fitness App?
A: It may be caused by the connection between the band and the App is disconnected and the step count information is not synchronised in time, Mi Fitness App can be synchronised after refreshing.

25.Q:What should I do if my Xiaomi Smart Band 8 Active has been successfully bound but not connected?
A:1.First of all, make sure the band is fully charged;
2.Check the connection status of Mi Fitness App, if it is disconnected, click reconnect;
3.End the process of Mi Fitness App, reboot the Bluetooth of the mobile phone, reboot the mobile phone or the band, and try to refresh the connection in the APP;
4.Please try to restore the band to factory, then click Connect in APP homepage, when the same pairing code appears in the interface of band and APP, click Pairing.
5.If still can't be solved, please clear the Bluetooth pairing with the band in the Bluetooth settings of your mobile phone and restore the band to factory settings, then re-bind the process.

26.Q:What should I do if my Xiaomi Smart Band 8 Active has been paired successfully and failed to bind to my account?
A:It may be due to abnormal network connection of your mobile phone, please check the network connection of your mobile phone. If the Wi-Fi connection of your mobile phone is disconnected, please try to reconnect it; if the Wi-Fi connection is normal but you still can't bind, please use the traffic.

27.Q:What should I do if I can't slide the screen of Xiaomi Smart Band 8 Active?
A:1.Check if the power level of the band is too low; please connect the charging cable and try again.
2.Tap the screen to see if it's in long-life mode; if it is, please long press to exit long-life mode first.

28.Q:Why does the weather on the band and mobile phone not match?
A: The weather information displayed on the band is pushed by Mi Fitness App after getting it from the service provider, if it is different from the weather service provider used by the mobile phone system, the result displayed may be slightly different.

29.Q:Why is the band not counting steps when I have already started walking?
A: The band will update the steps several times in every minute, but not every second in real time.

30.Q:Why does Xiaomi Smart Band 8 Active have short standby time and consume power fast?
A: The power consumption of the band is related to the daily use of an individual. For example, some special scenarios lead to increase in the number of times of lifting the wrist to light up the screen, frequent message reminders, and open heart rate detection throughout the day, which will also lead to an increase in power consumption. At the same time, the amount of power required for heart rate detection of the band may vary depending on the individual's physical condition, which leads to differences in power consumption. Some of the unneeded functions can be switched off, which can improve the duration of the band.
With some simple settings, you can improve the battery life of the band, such as: When you don't need to experience the following functions, it is recommended to turn off the continuous heart rate measurement in the device details page of Mi Fitness App. Notification Management. Wrist lift screen light switch and other functions.

31.Q:Wrist lift screen failure. Heart rate failure. Push dial not working, Bluetooth disconnect frequently? What should I do?
A: When one of the above problems occurs, please try to reboot or restore the factory settings to rebind the device.

32.Q:What should I do if the surface of the back cover is scratched or knocked?
A: Avoid direct friction with hard objects and contact with sharp objects to avoid irreparable trauma.

33.Q:What should I do if the buckle comes off easily?
A: Avoid violently striking the clasp with the strap in your hand, and when wearing it, push the clasp nail into the hole; avoid pushing the clasp nail outward from the inside.

34.Q:What should I do if my band is charging hot?
A:You must use the original charging cable for charging, please charge it in a room temperature environment (20~35 degrees recommended).

35.Q:The duration of the band does not meet the advertised standard?
A: The actual usage duration of the watch is related to the configuration, operation, usage environment and battery usage time of the watch and may vary. Please upgrade the watch to the latest version and refer to the following methods to set it up, which will help save power:
I. Reduce the brightness of the watch/band. Under sufficient light conditions, you can appropriately lower the screen brightness of the watch/band to save power.
1. Turn off the wrist lift screen. When you don't need to use the wrist lift screen, you can turn off the function to avoid frequent lighting of the watch screen, which causes power consumption of the device.
2. Turn off unwanted message push. When you check the notifications from your mobile phone on your watch/band, it will also consume power. You can turn off some unwanted apps in the app, and you can also turn off the automatic screen light when the device receives messages in the app's notification-related permissions to avoid frequent screen light consumption of the device.
II. In the app, tap into the device page to reduce the monitoring frequency of some health functions, which can effectively save power.
Select low frequency heart rate monitoring. The higher the frequency of heart rate monitoring, the more detailed the data, and at the same time, the faster the device consumes power. In the heart rate setting, select low frequency heart rate monitoring to save power.
1.Turn off high-precision sleep monitoring. with high-precision sleep monitoring on, the watch/band will monitor your heart rate at a frequency of once per second during your sleep, which will improve the accuracy of the sleep data monitoring, but at the same time, it will seriously reduce the battery life.
2.Turn off high-precision sleep monitoring. After high-precision sleep monitoring, the watch/band will monitor your heart rate during your sleep at the set heart rate monitoring frequency to save power.

36.Q:What should I do if I can't download the APP by scanning the QR code on my mobile phone?
1. Make sure the mobile phone network communication is normal;
2. Try to scan the QR code with other apps;
3. Go to the app shop to download;

37.Q:What should I do if the APP scanning QR code of the band cannot be recognised?
A: 1. Make sure you select the correct area;
2. Make sure the screen of the band is clean and free of dirt;
3.Make sure the mobile phone camera head focuses successfully;

38.Q:How to deal with the long connection time between mobile phone and band binding?
A:1.Reboot Bluetooth to connect again;
2.reboot the band to connect again;

39.Q:How to synchronise data after binding?
A: 1. Automatic synchronisation
In the case of Bluetooth connection, the APP is synchronised once when it switches from background to foreground (no synchronisation when switching pages).
2.Manual Synchronisation
2.1 When APP is in the "Health" home page, users can scroll down to refresh the synchronisation data;
2.2 Click the synchronisation button on the device page.
Mobile phone and band can not be connected
1. Make sure the mobile phone network communication is normal, and turn on the Bluetooth switch of mobile phone system;
2. Make sure to select the correct region;
3.Please try to switch the Bluetooth of mobile phone or reboot the band to connect again;Bluetooth does not connect after disconnection
1. Make sure the mobile phone network communication is normal, and the Bluetooth switch of the mobile phone system is on;
2. Please try to switch the Bluetooth of mobile phone or reboot the band to connect again;
3. Make sure the distance between the mobile phone and the band is within 20 metres.

40.Q:What should I do if my heart rate is not accurate when wearing?
A: 1. Please wear the band to about one finger from the wrist bone, wearing it too loosely may affect the accuracy of heart rate monitoring data;
2. Please make sure the heart rate light at the bottom of the band is in direct contact with your skin and not covered by dirt;
3. Bumps in the road or arm disturbances will cause the wearer to follow the irregular swing, which will cause the wearer's sensors to misdetect and generate a small number of steps to accumulate;

41.Q:What should I do if I am not allowed to wear the band?
A: 1. Please wear the band to about one finger from the wrist bone, wearing it too loosely may affect the accuracy of the pedometer data;
2. Bumps in the road or arm disturbances will cause the wearer to follow the irregular swing, which will cause the wearer's sensors to misdetect and produce a small number of steps to accumulate;

42.Q:What should I do if I can't sleep while wearing the device?
A: 1. The algorithm of playing mobile phone and some other tiny movements before sleeping and waking up may be inaccurate.
2.Therefore, the time of falling asleep and waking up is inaccurate in some cases, and the algorithm is being continuously optimised to improve the recognition accuracy;

43.Q:What should I do if the oximetry test is slow to produce a value or does not produce a value?
A: 1. Factors such as hair, tattoos, shaking, low temperature, incorrect wearing and so on may have an effect on the measurement results, even lead to the failure of the value. Wear the device tightly to a distance of one finger from the wrist bone, and keep it still throughout the measurement, which can greatly improve the success rate of the value;
2. In order to ensure the accuracy of the measurement, please wear the watch correctly with your arm flat, keep the watch screen up, the watch fits comfortably with the skin of your wrist, do not wear it on the wrist bone joints, and then start the oximetry measurement on the watch/band, and keep your arm still during the whole measurement;
3. Make sure the sensor on the back of the watch/band is clean. Dry, and no foreign objects to cover;
4. Low temperature environment (such as high altitude, winter and other low-temperature scenarios) can be removed from the watch/watch, the parts of the watch wearer will be rubbed to activate the blood circulation and then put on the watch for measurement;
5. In order to make the measurement result more accurate, it is recommended that you wear it for 3-5 minutes before measuring the blood oxygen saturation.

44.Q:What if the music playback control status is not synchronised?
A: 1.The band and mobile phone always keep the connection state, which needs APP to keep running in the background;
2.For Android users, please make sure APP has enabled notification reading permission.

45.Q:What should I do if the screen doesn't light up when I lift my wrist?
A: 1. Check whether the Wrist Lift function has been enabled. On the APP device page > Wrist Lift Screen, check if the Wrist Lift Screen is on. Then check whether it is on all day or on a regular basis. If you select timer on and set the effective period, the watch/band will only enable the Wrist Lift function during the effective period.

2.When sleep mode or long battery life mode is on, the screen does not light up when lifting the wrist.

46.Q:What should I do if the screen is not sensitive when I lift my wrist?
A: 1. We recommend you to wear the band/watch face up, avoiding the wrist bone, and wear it tightly, in the back position of the wrist bone, to make sure the device won't slide.
2. Please tilt the watch/band inward 30-90 degrees when you lift your wrist, and the screen will light up within 1 second.
3. Please try to keep the screen facing your face when you lift or turn your wrist.

47.Q:What should I do if the touch stroke is not sensitive?
A: After the touch screen of the band is wet, please dry the surface water stains with a soft cloth before operation;

48.Q:What should I do if there is no touch on the screen?
A: 1. Please connect the charging cable to check whether the device still has power;
2.If your mobile phone screen is dirty or has water stains, it may affect the screen touch sensitivity. We suggest you wipe the screen clean and try;
3. Try to shut down or reboot

49.Q:What should I do if the watch screen can't light up?
A:1.Please connect the charging cable to check if the device still has power;
2.Check if the device is Start up.
3.Whether the charging can be activated.

50.Q:What should I do if I forget my password?
A: If you forget the password, open the APP to reset the password in the [Device Password] settings.

51.Q:What should I do if I get the band for the first time and the battery drops quickly?
A: When activating Start up for the first time, if the charging time is short, there is a chance that the battery will have a certain amount of virtual power, and the battery will return to normal after 20 minutes.
It is recommended to charge the battery for 30 minutes before use.

52.Q:What should I do if my band version upgrade fails?
A: The following situations may cause upgrade failure:
The network is disconnected during the process of downloading the upgrade package by the App, resulting in the failure of downloading the upgrade package.
When the App pushes the upgrade package to the band, the distance between the band and the mobile phone is too far, resulting in transmission interruption.
The battery level of the band is too low, and the band will automatically shut down during the upgrade process.
After the band upgrade fails, it will automatically reboot , after Start up, the band still works but maintains the version before upgrade.
You can try upgrading again after making sure your band has enough power and the installation package is downloaded.

53.Q:What should I do if I can't use my watch/band to remotely control my mobile phone to take photos?
A: The principle of remote control photo function is to call the mobile phone volume key function. Before using it, you need to make sure the volume keys of your mobile phone have the function of shutter to take photos, and Android mobile phone users need to enable the photo function in advance.
If you can't use the remote photo function, please check the following settings:
Check whether the photo-taking function is enabled in the app. After the watch/band and connected, tap Device > Photo Setting in the App and follow the on-screen prompts to enable photo taking.
Check whether the volume keys of the mobile phone have the function of shutter to take photos.
Tip: The remote control photo function is a lab function, due to compatibility issues, some mobile phone models, such as Huawei P40Pro, Redmi Note9, and some mobile phones with MTK chips cannot support this function.

54.Q:What should I do if the weather data is not updated?
A: Weather data is updated once in 1 hour, if it still doesn't update for more than 1 hour, please check the following options:
Open the App and check if the watch/band is disconnected from your mobile phone by Bluetooth connection on the device page;
In the App, tap Device > Weather Settings to check if weather sync is on. If it is on, please turn off weather sync and turn it on again.
Check whether the system location service and app location information acquisition authority are on.
In the App, tap the device, tap the Sync button on the right side of the watch/band to manually re-sync the data.

55.Q:Loss of exercise records on watch/band
A: Maximum 20 sports records are stored on the watch/band, the earliest sports records are automatically deleted after exceeding the storage limit.
You can view all exercise records in the app. Tap Health>All Exercise Records, you can view the exercise records by week, month, year and other cycles, tap Total Records, you can view all the exercise records.

56.Q:What should I do if I lose unread notification messages?
A:Reason:There may be too many unread messages. The watch/band can receive up to 10 message notifications, if it exceeds 10, the newly received messages will overwrite the previous ones.
Solution: Please check the message notifications on your watch/band in time, and if you find unread messages are lost, please check them on your mobile phone.
Note: Only messages displayed on the notification bar of the mobile phone system are received on the watch/band. Messages that have been read on the mobile phone will not be notified again on the watch/band.

57.Q:What if the calorie calculation is inaccurate?
A: 1. Calorie calculation is related to height and weight, changes in height and weight information settings may make the calorie calculation results vary greatly, please fill in the actual height and weight on the APP.

2.The tightness of the band will affect the calorie calculation, it is recommended to wear the band tightly.

58.Q:What should I do if my oximetry is inaccurate?
The watch/band is not worn correctly and the heart rate sensing area on the back of the device does not fit the skin of the wrist to acquire data.
The heart rate sensing area on the back of the watch/band is dirty or there is sweat between the wrist and the device, which may affect the measurement results.
Failure to keep the wrist stationary and shaking the arm during measurement.
Being in a cold environment or having a low skin temperature on the wrist, or causing a decrease in blood flow, affects the measurement results.
The wrist wearing the watch/band is under pressure, which affects blood circulation and may also lead to inaccurate measurement results.
Tattoos or pigmentation at the wrist position of the watch/band wearer can affect the penetration of the sensor's red light, resulting in inaccurate measurement results.

59.Q:What should I do if the sliding is not smooth and lagging when using the band?
If the current setup is in the process of connecting back, it is recommended to wait for the connection to be successful, or retry after completely disconnecting the device.
If the device is syncing data with APP, we suggest to try again after the data is synced.
3.Try again after reboot the band.


60.Q:What should I do if the wristband is soft?
A: The wristband is made of TPU material with a hardness of 65 degrees, due to the difference in personal use perception of the strap's soft and hard judgement is different, does not affect the use of the band.

61.Q: Does the screen edge show a bare edge that is not rounded?
A: Xiaomi Smart Band 8 Active uses 1.47 inches. Resolution of 172 * 320 TFT square screen; display imaging effect with mobile phones and high-end watches compared to the differences, such as the screen appears rough edges. Not round and smooth situation is a normal phenomenon, does not affect the function, please rest assured that the use.

62.Q:Why can't Xiaomi Smart Band 8 Active sync my phone's calendar?
A:1.Schedule sync only supports MIUI calendar and IOS calendar;
2.Supported models need to turn on the schedule sync switch within the APP and allow relevant permissions;
Only the schedule of the next seven days will be synchronised.

63.Q:Is it normal to have sweat stains in the charging tip?
A: The charging prompt is only a prompt to remind users to pay attention to it, the prompt will disappear automatically, it doesn't mean there is really dirty.

64.Q:Can I use the charging cable of other products for charging?
A: Xiaomi Smart Band 8 Active is compatible with Redmi band 2 and Redmi Watch 3 Youth Edition, not other products.

65.Q:Does it support all-day blood oxygen detection?
A: Support

66.Q:Why is there a big difference between two adjacent measurements of blood oxygen value in the same period of time?
A:1. Oxygen values are measured by optical sensors. Changes in mood, respiration and small changes in wearing status. The effect of standing movement. Changes in the state of the band may affect the measurement results; the physical state of the two measurements. Environment. Inconsistency in wearing position may also lead to different measurement results.2. It is recommended to take several measurements to check the overall status of blood oxygen value for several times, so as to exclude occasional inaccurate values, and to grasp the body's status more accurately.

67.Q: What should I do if the buckle of the wristband is easy to loosen and fall off?
1.The structure of the nail buckle of the wristband is designed to be removable.
2. The buckle should be installed correctly in place. If it is not installed in place, the buckle is prone to fall off.
Correct installation: ① Align the two different types of positioning posts on the top of the buckle cap with the positioning holes on the strap to ensure that the buckle is fixed in the circumferential direction. ② Press the buckle from the outer surface of the buckle cap into the mounting holes of the strap and ensure that the buckle will not move axially during the subsequent installation. ③ Press the edge of the strap mounting holes from the inside of the strap to ensure that the retaining ring in the centre of the buckle presses against the strap mounting holes.

68.Q:What's the reason that Xiaomi Smart Band 8 Active music controller lyrics are messed up?
A: Xiaomi Smart Band 8 Active supports English, German, Italian, French, Spanish, Dutch, Portuguese, Polish, Ukrainian, Romanian, Czech, Greek, Russian, Brazilian Portuguese, Traditional Chinese, Swedish, Finnish, Norwegian, Danish, Japanese, Korean, Arabic, Hebrew, Turkish, Thai, Vietnamese, Indonesian. Thai, Vietnamese, Indonesian, other languages show "□"; if there is a messy code, please check whether it is caused by other languages; if it is normal, please feel free to use it.

69.Q: What should I do if the alarm clock of Xiaomi Smart Band 8 Active is not synchronised with the alarm clock of my phone?
A:1.Only support sync MIUI mobile phone alarm clock to device reminder.
You need to turn on the mobile phone alarm clock reminder switch in the APP device page - Alarm Clock.
When there is an alarm clock on the mobile phone, the band needs to be connected to the mobile phone by Bluetooth and keep the APP running in the background.
2.Don't support the alarm clock set in the band to remind in the mobile phone.

70.Q: What should I do if IOS system have connection problems when I unpair the new mobile phone?
A：If you have bound the IOS band before or failed to do so, please go to "IOS System Settings-Bluetooth" and find the same Bluetooth name as the one on the QR code of the unbound interface of the device and ignore it, the name of the bluetooth is Xiaomi Smart Band 8 ActiveXXXX (XXXX consists of any numbers and letters).