Xiaomi Electric Shaver S301 FAQ

Features
1.Q:What are the features of Xiaomi Electric Shaver S301?
A: 1.Support IPX7 water resistant rating; 2.Smart, fast shaving, without stalling or pinched hairs; 3.Smart travel lock to reduce accidental startup; 4.Precision shaving mesh with ceramic blades.

2.Q:What are the standard accessories of Xiaomi Electric Shaver S301?
A:Shaver ×1
Charging cable ×1
Cleaning brush ×1
User manual ×1
Warranty notice ×1

3.Q:What is the water resistance rating of Xiaomi Electric Shaver S301?
A: Xiaomi Electric Shaver S301 is water resistant up to IPX7. It can be washed in water or under a faucet, but it is recommended to make sure that the product is not charging and is turned off, cover the charging port, and do not immerse it in water for a long time when cleaning.
Note: When charging, be sure to keep the charging port dry before charging.

4.Q:How many shaver-heads is Xiaomi Electric Shaver S301?
A: It is a three shaver-head.

5.Q:How to replace the shaver-head on Xiaomi Electric Shaver S301?
A: Remove the shaver-head by gouging it (gouge gently along the slit in the picture below to remove it).

Replace the shaver-head with a new one and install it according to the snap position. Please only remove the shaver-head position, do not remove the shaver-head base.Only the shaver-head needs to be replaced.

6.Q:How should I use Xiaomi Electric Shaver S301?
A: 1. Switch on/off by short press on/off button;

Shaving Methods

a. The skin may be mildly irritated in the first few shaves, which is a normal phenomenon, and it is recommended to use the razor regularly (at least 3 times a week) for a period of 3 weeks in order to let the skin get used to it as soon as possible;
b. Please shave gently by applying continuous pressure and moving slowly on the face in a meandering manner without repeating the same spot many times again and again.
c. Areas that are more difficult to shave, such as jaw and neck, are recommended to be shaved in a reverse direction (dry shaving works the best).
d. Please shave in the opposite direction.Shave cleanly (dry shaving works best).
e. For parts that are difficult to shave cleanly, such as the lower jaw and neck, it is recommended to shave against the direction of beard growth.
Note: Improper using can easily lead to damage to the blade net and shaver-head, please make sure that the blade net and shaver-head are in good condition before use, and if they are damaged, please stop using it.

7.Q:How to charge Xiaomi Electric Shaver S301?
A: Just open the charging rubber plug on the body, connect the charging cable to the Type-C charging port at the bottom of the body and turn on the power.
Note: 1. When the battery is low, the Type-C charging port can be turned on in plug-and-play mode when the charging cable is connected to the charging port. Plug and play mode is prohibited when taking a bath or when there is water in the charging port;
2. When the power is insufficient to turn on the device, it takes about 120 minutes to fully charge;
3. It can be used for about 90 minutes under full charge;
4 When the power is low, please charge it in time, if it is left unused for a long time, please fully charge it at least once every six months.

8.Q:How long is the standby time of Xiaomi Electric Shaver S301?
A: When the battery is not enough to turn on the device, it needs about 120 minutes to fully charge the device, and the Smart speed /Extra speed can be used for about 90 minutes at full charge.

9.Q:What is the meaning of the power status indicator on Xiaomi Electric Shaver S301?
A: The power status of Xiaomi Electric Shaver S301 is displayed by percentage:


10.Q:How to turn on/off the travel lock of Xiaomi Electric Shaver S301?
A: 1.To turn on the travel lock, long press the on/off button for 3 seconds to turn on the travel lock. 2.To lock the travel lock, long press the on/off button for 3 seconds to lock the travel lock. 3.To lock the travel lock, long press the on/off button for 3 seconds to lock the travel lock.

11.Q:Does Xiaomi Electric Shaver S301 support charging and using at the same time?
A: Yes, it can be used in plug-and-play mode when the charger is connected to the device when the battery is low. However, it is prohibited to use the device while charging when taking a bath or when there is a risk of water entering the charging port.

12.Q:What is the voltage and current when charging the Xiaomi Electric Shaver S301?
A: It is rated at 5V1A, but the current varies. Like cell phone charging, the first stage of charging charges at a constant current; when the voltage reaches a predetermined value, it is transferred to the second stage for constant voltage charging, at which time the current gradually decreases; when the charging current reaches down to zero, the battery is completely full.

13.Q:Can Xiaomi Electric Shaver S301 be washed in water?
A: The shaver can be washed all over and can be used for both wet and dry shaving, but do not immerse the shaver in water for a long time.
Note: When charging, be sure to keep the charging port dry before charging.

14.Q:How to clean Xiaomi Electric Shaver S301?
A:1. When cleaning the shaver, please make sure the product is not charged and turned off; 2. Place the shaving shaver-head under the faucet to rinse;

Pinch the sides of the shaver-head and remove the shaver-head upwards;

Rinse with water or clean the shaver-head holder with a cleaning brush;

Shake out water, keep the shaving shaver-head and body dry, and put it back together.

Tips: 1. When cleaning, please cover the charging port with the charging port protection cover; when charging, please make sure the charging port is dry.

The shaver can be cleaned under the tap (cover the charging port, which needs to be kept dry). It is recommended to replace the shaver-head every six months to ensure good performance of the shaver.

15.Q:How many gears are there in Xiaomi Electric Shaver S301?
A: Xiaomi Electric Shaver S301 has two speeds, Smart speed and Extra speed. When the device is turned on, press and hold for 1 second to change the speed. In the picture below, when the acceleration light is on, it is using Extra speed, when it is not on, it is using Smart speed.


16.Q:Is the Xiaomi Electric Shaver S301 shaver-head compatible with other shaver-heads?
A: No, Xiaomi Electric Shaver S301 has a specialized shaver-head.

17.Q:Does Xiaomi Electric Shaver S301 have 3C certification?
A: This device does not require 3C certification.

18.Q:Where can I check the SN number of Xiaomi Electric Shaver S301?
A: 1.The QR code at the bottom of the shaver, use WeChat or other APP scanning function, the device SN number will appear.
Back of the box: on the back of the box, in the lower right part, the SN will be displayed.

19.Q:How can I view the Certificate of Conformity for Xiaomi Electric Shaver S301?
A: The Certificate of Conformity for Xiaomi Electric Shaver S301 is located on the back of the product package in the lower right corner with the word Certificate of Conformity affixed.
 

20.Q:What are the precautions when using Xiaomi Electric Shaver S301?

A: 1.The shaver-head can only be cleaned in water after separating the shaver-head from the power cord (i.e., disconnecting the power supply to perform shaver cleaning). 2.If the power cord is damaged, it must be replaced with a special cord or a special kit available from its manufacturer or service department.
3. This product shaver-head for fragile products, when the product accidentally dropped, please first check the shaver-head is damaged, whether the sound is normal and then use it, each time after use, please cover the protective cover.
4. People (including children) who do not have full capacity for civil behavior and other lack of relevant experience and knowledge must be under the supervision and guidance of a guardian to use, clean and maintain this product.
5. Do not charge in a humid environment.
6. Do not leave the product unattended for long periods of time, and do not charge it for more than 24 hours at the longest.
7. Do not disassemble the body to replace the battery.
8. When plugging or unplugging the charging plug, please do not pull the charging cable directly.
9.This product contains a built-in rechargeable battery, do not put it into fire, or charge, use or place it in a hot place.
10. Do not put or insert foreign objects into the product.
11.Do not modify or repair this product by yourself.
Attention
1.Please keep the product out of children's reach.
2. Before charging, please make sure the body and charging cradle, especially the charging port is dry.
3. When charging, please use 5V/1A charger.
4. If it is not used for a long time, please fully charge it at least once every six months.
Tips: 1. This product is only suitable for indoor use.
2. This product is for one person only.
3. When traveling, make sure the protective cover is closed and the travel lock is locked to protect the shaver.
4. Please charge the razor at a temperature between 5℃ and 35℃. Use and store the razor.
5. To avoid damage to the charging cable, do not wrap the cable around the product.
6. This shaver is designed for facial hair only and is not recommended for use on the head or other parts of the body.
7.The body of this product has passed IPX7 waterproof test, it can be washed in water or under the faucet, but please do not soak in water for a long time.
8. During the cleaning process, water dripping from the crevices of the shell is a normal phenomenon, and there is no danger, because all the electronic components are enclosed in the internal independent waterproof parts, standing placement of the razor is conducive to the crevices in the faster evaporation of water.

Troubleshooting
1.Q:What should I do if I feel uncomfortable using the Xiaomi Electric Shaver S301?
A: For the first few times you use the Xiaomi Electric Shaver S301, your skin may be slightly irritated and you may experience discomfort, which is normal. It is recommended to use the shaver regularly (at least 3 times a week) over a 3-week period, and to use aftershave after shaving in order to acclimatize the skin as soon as possible.

2.Q:What should I do if the button of Xiaomi Electric Shaver S301 is not responding?
A: 1.Please make sure whether the shaver is low on battery, you can try to press the button again after charging for 10mins to see whether it can be turned on; make sure whether the shaver is in the locked state, long press for 3 seconds to unlock it when it is turned off.

3.Q:What should I do if Xiaomi Electric Shaver S301 cannot be charged?
A: 1.Check if the temperature of the environment is too low/high, Xiaomi Electric Shaver S301 needs to be used/charged in an environment between 5-35 degrees Celsius; 2.Check if the charging cable, shaver charging port is dusty or dirty, clean it and try charging again; check if the charging cable power supply is normal (make sure to use the original adapter or regular manufacturer's 5V/1A adapter).

4.Q:How to deal with Xiaomi Electric Shaver S301 switch button malfunction?
A: 1. Check if the power is too low, charge the shaver more and try again; 2. Check if the on/off button is loose or deformed; 3. Make sure the shaver is locked, long press for 3 seconds to unlock it when it is off.

5.Q:Xiaomi Electric Shaver S301 has some whiskers that can't be shaved off repeatedly when I use it, how to deal with it?
A: You can use shaving foam to soften the lower beard shaving or gently apply continuous force to shave in a roundabout way moving slowly on the face.

6.Q:Why does Xiaomi Electric Shaver S301 bleed after shaving?
A: This problem may occur because the shaver is moved too repeatedly and frequently across the face. It is recommended to shave with short strokes, you can use your hand to sense the direction of beard growth first, let the two shaver-heads of the shaver close to the face, and shave against the direction of beard growth. There is no need to press hard when shaving, the floating shaver-heads will adapt to changes in facial structure to achieve a better shave.
Note:

1.If the skin has acne or pimples, there will be the possibility of bleeding when shaving the skin, shaving should try to avoid touching these places;

2. The razor belongs to the personal care products, please do not share more than one person to lead to cross-infection; 3. The razor blade mesh is still used in the case of damage.

7.Q:Why Xiaomi Electric Shaver S301 has an odor after unpacking?
A: There may be a slight odor when just unpacked. It is mainly caused by the long time sealed package, which can not be dispersed inside the box. After a few uses, the odor will evaporate and disappear, and the resulting odor will not affect the human body. Please feel free to use.

8.Q:Why does the power indicator light of Xiaomi Electric Shaver S301 not light up?
A: Firstly, charge it for more than 30mins, if the indicator light is still not on, it is a machine malfunction, you need to return to after-sale service.

9.Q:Why Xiaomi Electric Shaver S301 shaves for less than 90 minutes under full charge?
A: 1.Check if the load is too high due to long time not cleaning the shaver-head, it is recommended to clean the shaver-head thoroughly.
If the shaver is used in a lower temperature environment, it will also reduce the usage or standby time.

10.Q:Why Xiaomi Electric Shaver S301 presses the power button briefly and then the power light blinks, but the machine does not run?
A:When the power level of the shaver is less than or equal to 0%, short press the power light, the power light will flash three times, the machine can not run due to the low power level, at this time you need to charge the shaver.

11.Q:What should I do if the Xiaomi Electric Shaver S301 is noisy when I use it?
A: The shaver noise value will not exceed 72dB when using normally, it will not affect normal life. If abnormal sound occurs, please clean the shaver shaver-head in time, whether it is caused by excessive load, clean it in time. Check whether the blade net is broken, update the new shaver-head to try.