Xiaomi Smart Camera Common FAQ
1.Q: What should I do if the camera doesn't turn on?
A: Check whether it is plugged in. Please use the original power cord and adapter.
2.Q: What should I do if the indicator light is off when the camera is turned on?
A: Enable the status light switch in the camera settings.
3.Q: What if I am unable to use the camera after changing the Wi-Fi name or password, or changing the router or camera's location?
A: Reconnect to the app after resetting the camera. Place the camera as close to the router as possible to ensure a stable network connection.
4.Q: What should I do if the camera doesn't connect to the app?
A: Exit the connection page in the app, reset the camera and reconnect. Restart the router and move the camera closer to it. Check whether the phone's Wi-Fi network functions normally and use the phone's hotspot to test the connection. If the phone's hotspot can be connected, there may something wrong with the Wi-Fi connection. Please contact the Internet provider to solve the Wi-Fi network issue.
5.Q: What should I do if the camera's indicator light is blinking blue or orange and simultaneously the app indicates that the device is offline?
A: Check whether the camera turns on normally, and make sure the original adapter is used.
Check whether the phone's Wi-Fi network is functioning normally. If the Wi-Fi name or password has been changed, please reset the camera and reconnect to it. Restart the router and move the camera closer to it.
6.Q: What should I do if I can't review the camera's footage in the app?
A: Check whether there is a memory card installed in the camera.Install a memory card that meets the requirements for recording and playback.
7.Q: What should I do if the memory card doesn't record videos, can't delete videos in loop recording, or is unable to format?
A: Once the memory card is installed, first format it in the app or via a computer and then install it.
If the memory card cannot be formatted in the app or there is still an issue after formatting, the memory card may not meet the requirements of the camera. Please use a suitable memory card from a regular brand for the camera.
8.Q: What should I do if I can't hear any audio while browsing videos in the app?
A: The audio is turned off by default, and can be turned on by tapping the volume button on the live footage page.If the volume is low, the phone's volume can be turned up.
9.Q: What should I do if I can't hear any audio from the camera during a voice call?
A: Enable recording permissions for the app in the settings of the phone.
10.Q: What should I do if the phone doesn't receive alarm notifications or other messages from the home surveillance assistant?
A: Enable notification permissions for the app in the settings of the phone.
11.Q: How do I share the camera with other users?
A: On the app's home page, press and hold the camera icon until the shortcut buttons pop up at the bottom of the page, select Share, and follow the instructions to share it with other users.
Alternatively, select Share device in the plug-in settings of the camera and follow the instructions to share it with other users.
12.Q: How do I set up NAS network storage?
A: Select Manage storage > NAS network storage in the plug-in settings of the camera, and follow the instructions to sign in and add storage.
Note: The router or NAS device the camera is connected to must support storage transfer, and the memory card installed in the camera must record normally.
A: Check whether it is plugged in. Please use the original power cord and adapter.
2.Q: What should I do if the indicator light is off when the camera is turned on?
A: Enable the status light switch in the camera settings.
3.Q: What if I am unable to use the camera after changing the Wi-Fi name or password, or changing the router or camera's location?
A: Reconnect to the app after resetting the camera. Place the camera as close to the router as possible to ensure a stable network connection.
4.Q: What should I do if the camera doesn't connect to the app?
A: Exit the connection page in the app, reset the camera and reconnect. Restart the router and move the camera closer to it. Check whether the phone's Wi-Fi network functions normally and use the phone's hotspot to test the connection. If the phone's hotspot can be connected, there may something wrong with the Wi-Fi connection. Please contact the Internet provider to solve the Wi-Fi network issue.
5.Q: What should I do if the camera's indicator light is blinking blue or orange and simultaneously the app indicates that the device is offline?
A: Check whether the camera turns on normally, and make sure the original adapter is used.
Check whether the phone's Wi-Fi network is functioning normally. If the Wi-Fi name or password has been changed, please reset the camera and reconnect to it. Restart the router and move the camera closer to it.
6.Q: What should I do if I can't review the camera's footage in the app?
A: Check whether there is a memory card installed in the camera.Install a memory card that meets the requirements for recording and playback.
7.Q: What should I do if the memory card doesn't record videos, can't delete videos in loop recording, or is unable to format?
A: Once the memory card is installed, first format it in the app or via a computer and then install it.
If the memory card cannot be formatted in the app or there is still an issue after formatting, the memory card may not meet the requirements of the camera. Please use a suitable memory card from a regular brand for the camera.
8.Q: What should I do if I can't hear any audio while browsing videos in the app?
A: The audio is turned off by default, and can be turned on by tapping the volume button on the live footage page.If the volume is low, the phone's volume can be turned up.
9.Q: What should I do if I can't hear any audio from the camera during a voice call?
A: Enable recording permissions for the app in the settings of the phone.
10.Q: What should I do if the phone doesn't receive alarm notifications or other messages from the home surveillance assistant?
A: Enable notification permissions for the app in the settings of the phone.
11.Q: How do I share the camera with other users?
A: On the app's home page, press and hold the camera icon until the shortcut buttons pop up at the bottom of the page, select Share, and follow the instructions to share it with other users.
Alternatively, select Share device in the plug-in settings of the camera and follow the instructions to share it with other users.
12.Q: How do I set up NAS network storage?
A: Select Manage storage > NAS network storage in the plug-in settings of the camera, and follow the instructions to sign in and add storage.
Note: The router or NAS device the camera is connected to must support storage transfer, and the memory card installed in the camera must record normally.
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