What to do if there is a watermark or image residue on the Xiaomi TV A Pro 43 2025 screen?
If you notice a watermark or image residue on the screen of your Xiaomi TV A Pro 43 2025, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using applications on your TV, please refer to the following methods:
1. Check if there are dirt or water stains on the screen. Wipe the screen with a dry and soft cloth to clean the screen regularly;
2. Check if there is any physical damage on the screen that causes the image residue;
3. Check if there is anything wrong with the application settings. It is worth attention that some applications have watermarks by default to protect copyright when playing videos;
4. If the issue persists with a specific APP, please clear the cache or data of the APP;
5. Ensure that the APP you are using is up to date as application updates can fix the watermark issues;
6. If the issue persists, try uninstalling the APP and then reinstalling it;
7. Turn off your TV, unplug it from the power source, wait for half an hour, and then plug it back in. Power it on and check if the watermark persists;
8. Check if the system is updated to the latest version;
9. If other troubleshooting steps do not resolve the issue, you can consider performing a factory reset. Please note that the operation will erase all data on the TV, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure that the HDMI cable connecting the external device (DVD player, game console) to your TV is securely plugged in. Try using a different HDMI cable to rule out a cable issue;
2. Check if there are any wrongs from the external devices. You can try to change and play other content, or adjust its settings to confirm the origin of the problem;
3. Check if the device you’re using has any specific settings for watermarks. It is worth attention that some platforms and devices have watermarks by default to protect copyright when playing content.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting devices such as your computer or your smartphone and your TV are connected to the same Wi-Fi network with a strong signal;
2. Ensure that the content being played from the casting device doesn't have a watermark embedded in it. Some media files have watermarks from their source or are affected during downloading or copying;
3. Restart the device you are casting from (e.g., smartphone, tablet, computer). Casting issues can be resolved by restarting the source device;
4. If you are using a specific casting APP, check its settings for any options related to watermarks or overlays. Some casting applications have features that superimpose information on the screen;
5. Check if the casting APP is updated to the latest version;
6. Try to uninstall and reinstall the casting APP to check if the issue persists.
If the above troubleshooting methods can’t resolve the issue, please contact our local after-sales service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using applications on your TV, please refer to the following methods:
1. Check if there are dirt or water stains on the screen. Wipe the screen with a dry and soft cloth to clean the screen regularly;
2. Check if there is any physical damage on the screen that causes the image residue;
3. Check if there is anything wrong with the application settings. It is worth attention that some applications have watermarks by default to protect copyright when playing videos;
4. If the issue persists with a specific APP, please clear the cache or data of the APP;
5. Ensure that the APP you are using is up to date as application updates can fix the watermark issues;
6. If the issue persists, try uninstalling the APP and then reinstalling it;
7. Turn off your TV, unplug it from the power source, wait for half an hour, and then plug it back in. Power it on and check if the watermark persists;
8. Check if the system is updated to the latest version;
9. If other troubleshooting steps do not resolve the issue, you can consider performing a factory reset. Please note that the operation will erase all data on the TV, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure that the HDMI cable connecting the external device (DVD player, game console) to your TV is securely plugged in. Try using a different HDMI cable to rule out a cable issue;
2. Check if there are any wrongs from the external devices. You can try to change and play other content, or adjust its settings to confirm the origin of the problem;
3. Check if the device you’re using has any specific settings for watermarks. It is worth attention that some platforms and devices have watermarks by default to protect copyright when playing content.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting devices such as your computer or your smartphone and your TV are connected to the same Wi-Fi network with a strong signal;
2. Ensure that the content being played from the casting device doesn't have a watermark embedded in it. Some media files have watermarks from their source or are affected during downloading or copying;
3. Restart the device you are casting from (e.g., smartphone, tablet, computer). Casting issues can be resolved by restarting the source device;
4. If you are using a specific casting APP, check its settings for any options related to watermarks or overlays. Some casting applications have features that superimpose information on the screen;
5. Check if the casting APP is updated to the latest version;
6. Try to uninstall and reinstall the casting APP to check if the issue persists.
If the above troubleshooting methods can’t resolve the issue, please contact our local after-sales service center or your seller for further assistance. They will help you in this regard.
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