How to resolve vertical or horizontal lines on the Xiaomi TV A 55 2025’s screen?
If there are vertical or horizontal lines on the TV’s screen, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using APPs on the TV, refer to the following methods:
1. Clear the cache and data of the streaming APP experiencing issues;
2. Ensure that the APP you are using is up to date;
3. Make sure your TV’s operating system is up to date;
4. You can uninstall and reinstall the APPs from the TV and check if the issue persists;
5. If the issue persists, you can consider performing a factory reset. Be aware that this will erase all data and settings on your TV, so make sure to back up anything important before doing this.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Disconnect any external devices (such as gaming consoles, Blu-ray players, etc.) connected to your TV. Ensure if the issue persists with only the TV itself;
2. If you're using external devices, like a cable box or gaming console, ensure that the HDMI or other cable connections are secure and functioning properly. Faulty connections can cause display abnormalities;
3. If the issue is related to an external device, check for firmware updates for that device.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct resolution and aspect ratio.
Scenario 4:
If the issue persists regardless of the scenario, screen damage should be considered. You need to check if the TV screen has encountered collisions, drops, or other injuries.
If the above troubleshooting methods can’t resolve the issue, please contact the local after-sales service center for further assistance.
Scenario 1:
If the issue occurs when you are using APPs on the TV, refer to the following methods:
1. Clear the cache and data of the streaming APP experiencing issues;
2. Ensure that the APP you are using is up to date;
3. Make sure your TV’s operating system is up to date;
4. You can uninstall and reinstall the APPs from the TV and check if the issue persists;
5. If the issue persists, you can consider performing a factory reset. Be aware that this will erase all data and settings on your TV, so make sure to back up anything important before doing this.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Disconnect any external devices (such as gaming consoles, Blu-ray players, etc.) connected to your TV. Ensure if the issue persists with only the TV itself;
2. If you're using external devices, like a cable box or gaming console, ensure that the HDMI or other cable connections are secure and functioning properly. Faulty connections can cause display abnormalities;
3. If the issue is related to an external device, check for firmware updates for that device.
Scenario 3:
If the issue occurs when you are using casting on your TV, please refer to the following methods:
1. Please ensure that both the casting device such as your computer or your smartphone and your TV are connected to the same Wi-Fi network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any display or casting settings. Make sure the casting device is set to the correct resolution and aspect ratio.
Scenario 4:
If the issue persists regardless of the scenario, screen damage should be considered. You need to check if the TV screen has encountered collisions, drops, or other injuries.
If the above troubleshooting methods can’t resolve the issue, please contact the local after-sales service center for further assistance.
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