What to do if the remote control of the Xiaomi TV A Pro 43 2025 does not work properly?

If the remote control of the TV does not work properly, here are some troubleshooting methods:
1. Ensure the batteries in the remote are correctly inserted and have enough power. Try replacing them with fresh batteries to see if it resolves the problem;
2. Over time, dirt and dust can accumulate on the remote's buttons and sensor. Use a clean, dry cloth to wipe the remote and buttons to remove any dirt or residue that can interfere with its function;
3. Nearby electronic devices, fluorescent lights, or other sources of interference can disrupt the remote's signal. Ensure there are no such sources of interference in the vicinity of your TV;
4. Make sure there is a clear line of sight between the remote control and the TV. Objects blocking the signal can lead to issues;
5. Pair up the remote by pressing and holding the Xiaomi TV+ and Home buttons simultaneously for a few seconds. Then follow the on-screen instructions until the screen shows a blue check mark, which means the process is completed;
6. Try using another remote control with the TV. If the alternative remote works correctly, the issue can be with the original remote itself.
If the above troubleshooting methods can't resolve the issue, please contact the local after-sales service center for further assistance.