Xiaomi Smart Electric Hot Water Dispenser 5L FAQ
Overview
1. Q: What are the differences between the Xiaomi Smart Electric Hot Water Dispenser 5L and other ordinary electric hot water dispensers?
A: The differences are listed below:
1. The device is the initial smart electric hot water dispenser with a large capacity of 5L;
2. Multi-levels make you adjust the degree;
3. The material of the dispenser makes you rest assured;
4. You can undertake dechlorination by pressing and holding the Water dispensing button;
5. You can realize smart control through the Mi Home/Xiaomi Home APP;
6. You can select the dispensed water volume.
2. Q: What are the advantages of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The advantages of the Xiaomi Smart Electric Hot Water Dispenser 5L are listed below:
1. With a large capacity of 5L (approximately 20 cups of 250ml water), it can satisfy the water needs of the whole family without the tedious steps of repeated water addition;
2. With a long-lasting thyristor and double-layer transparent material, the heat will be preserved more accurately;
3. Supporting connecting with other IoT devices in the Mi Home/Xiaomi Home APP, the Xiaomi Smart Electric Hot Water Dispenser 5L can be smartly controlled;
4. It can be adjusted in the temperature range from 40°C to 90°C, satisfying various daily needs;
5. A separate lid can make you add water into the dispenser more conveniently.
3. Q: What are the details about the control panel of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The detailed control panel picture is listed below:
There are Boil Water/Dechlorinate Button, Power Button, Cup Volume Button, Water Dispensing Button, Keep Warm Button, Child Lock Button, Boiling Water Indicator, Wi-Fi indicator, Child Lock Indicator, Dechlorination Indicator, Temperature Unit Indicator, Current Temperature Indicator and Keep Warm Temperature Setting Indicator.
You can press or press and hold the buttons on the control panel to use each function and switch to different modes.
FAQs
1. Q: What is the rated voltage of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The rated voltage of the Xiaomi Smart Electric Hot Water Dispenser 5L is 1600W.
2. Q: How to clean and maintain the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: To clean and maintain the dispenser, please refer to the following steps:
1. Dispenser body and lid:
(1). Unplug the dispenser, and allow it to cool down before cleaning;
(2). Avoid rinsing the dispenser with water to prevent water from seeping in through the bottom and outlet, as this can saturate the internal electronic components and cause a malfunction of the dispenser;
(3). Do not use detergents to clean the interior of the dispenser as they will leave a residual odor;
(4). Avoid using gasoline or turpentine to wipe down the body of the dispenser, as they will damage the exterior surface of the dispenser.
2. Inner container:
Wipe down with a damp sponge. Avoid using scouring powders, scrub brushes or nylon brushes as they will damage the inner container;
3. Remove limescale:
(1). Cleaning with white vinegar: Add a suitable amount of white vinegar to the dispenser, let it sit for one hour without heating, then empty the dispenser and rinse it 5 to 6 times with water. Repeat the process if necessary;
(2). Cleaning with citric: Boil the appropriate amount of water in the dispenser, then add 25g of citric acid and let it sit for 15 minutes, then empty the dispenser and rinse it 5 to 6 times. Repeat the process if necessary.
3. Q: What is the appearance of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The pictures of the dispenser are listed below:
4. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L need to use the dedicated socket?
A: No necessary. The Xiaomi Smart Electric Hot Water Dispenser 5L uses a common European standard (16A250V) socket, and the British standard can use a common BS plug (10A250V). Please ensure that the grounding is reliable.
5. Q: What is the length of the power cord of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The length of the visible power cord of the Xiaomi Smart Electric Hot Water Dispenser 5L is 0.8m.
6. Q: What types of power plug does the Xiaomi Smart Electric Hot Water Dispenser 5L use?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L uses European standard VDE power plug and English standard BS power plug, which is determined by the region where you buy.
The picture of the European standard VDE power plug is listed below:
The picture of the English standard BS power plug is listed below:
7. Q: What are the dimensions of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The product dimensions of the Xiaomi Smart Electric Hot Water Dispenser 5L are 279 × 205 × 347.55mm, and the packaging dimensions are 310 × 240 × 395mm.
8. Q: What is the weight of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The net weight of the Xiaomi Smart Electric Hot Water Dispenser 5L is 2.2kg, and the gross weight is 3kg.
9. Q: What are the packaging contents of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: There is a Xiaomi Smart Electric Hot Water Dispenser 5L, a Lid, a Power Cord and a User Manual.
10. Q: Why does the Xiaomi Smart Electric Hot Water Dispenser 5L have odors when opening the package?
A: The product is sealed before leaving the factory and during transportation. It is normal to have odors. Please clean the inner container of the dispenser before use, boil an appropriate amount of water and drain it from the water outlet before boiling water for drinking.
11. Q: What are the precautions for the first-time use of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: When used for the first time, this product will smartly identify the local boiling point. Add about 2 to 3L of water into the dispenser, plug in the power, and press the Boil water button to start boiling water (the boiling water indicator will be on). After the water boils, it will beep for a long time (the boiling water indicator will be off), and the local boiling point value will be automatically saved.
12. Q: Is the Xiaomi Smart Electric Hot Water Dispenser 5L waterproof?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L is not waterproof. Do not splash or soak the dispenser in water to avoid damage.
13. Q: What display does the Xiaomi Smart Electric Hot Water Dispenser 5L use?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L uses a digital tube display.
14. Q: What heating principle does the Xiaomi Smart Electric Hot Water Dispenser 5L use?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L uses 316 stainless steel heating panel to heat up rapidly.
15. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L support voice prompts?
A: Not support. The Xiaomi Smart Electric Hot Water Dispenser 5L will have a prompt sound when you confirm the operation.
16. Q: What is the standby power of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The standby power of the Xiaomi Smart Electric Hot Water Dispenser 5L is approximately 2W.
17. Q: How to turn on and turn off the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: After connecting the power cord, the display will light up. The dispenser will have complete initialization after two seconds, and then it is ready for use. The power button can be pressed in any state to turn off the dispenser.
18. Q: How to select the functions of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: To select the functions of the dispenser, please refer to the following methods:
1. When powered on for the first time, the Dechlorination/Keep warm/Cup volume function is not set by default, and the Child lock is automatically locked at any water temperature by default;
2. Press the Boil water button, the dispenser enters the water boiling process and heats to boiling point, and the Boiling water button lights up red;
3. Press the Keep warm button to set the keep warm temperature. If there is no operation for 5 seconds, the dispenser enters the heating process and heats to the Keep warm temperature, and the Boiling water button lights up white.
19. Q: How to adjust the temperature of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: To adjust the temperature of the dispenser, please refer to the following methods:
1. Press the Keep warm button to cycle through the temperature settings for the keep-warm function: 40°C, 50°C, 60°C, 70°C, 80°C, 85°C, and 90°C;
2. After pressing the Keep warm button to adjust to the required temperature, the Temperature unit indicator will blink. After 5 seconds of no operation, the indicator will light up;
3. After connected to power and turned on, the dispenser will enter its initial state, and the display will show the current water temperature;
4. When the water is kept warm, press the Keep warm for 2 seconds will end the keep-warm state and enter the initial state.
20. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L support sleep mode?
A: In the initial state, the display will sleep within 5 minutes of no operation, and you can press any button to wake it up.
21. Q: What characteristics does the display of the Xiaomi Smart Electric Hot Water Dispenser 5L have?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L uses a digital tube display, with even color and soft light.
22. Q: How to reset the Wi-Fi in the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: You can press the Cup volume button for 7 seconds to reset Wi-Fi and press the Keep warm button for 7 seconds to reset the dispenser to enter the state of waiting for connection.
23. Q: Will the Xiaomi Smart Electric Hot Water Dispenser 5L generate carcinogens when boiling water?
A: The material used in the Xiaomi Smart Electric Hot Water Dispenser 5L will not generate carcinogens.
24. Q: Will the Xiaomi Smart Electric Hot Water Dispenser 5L burn when used?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L uses double-layer design, including the high silica glass liner and PP shell, to preserve heat and prevent burning.
25. Q: Will the Xiaomi Smart Electric Hot Water Dispenser 5L power out automatically?
A: Not support. You need to power out the dispenser manually.
26. Q: What is the working principle of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L uses the heat panel at the bottom to heat up the water rapidly.
27. Q: What are the precautions for using the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The precautions of using the dispenser are listed below:
1. Do not place this dispenser in an unbalanced, humid place or near other fire or heat sources, ensuring the distance between this dispenser and fire or heat sources is ≥30cm;
2. Do not use power sources other than AC 220-240V to avoid fire and electric shock;
3. Non-professional maintenance personnel are prohibited from privately modifying the internal wiring of the electric thermos;
4. During the use of the electric thermos, no objects are allowed to be placed at the outlet to avoid affecting the normal heat dissipation of the electric thermos;
5. Do not insert or unplug the power plug with wet hands to avoid the risk of electric shock;
6. Do not use loose or poorly contacted power cords;
7. Do not let the power cord pass through sharp objects to avoid damaging the power cord;
8. Do not use electric thermos to store any items, especially flammable, explosive, and corrosive items;
9. Do not twist, bend, bundle, or carry heavy objects on the power cord to avoid breaking or exposing the core;
10. The electric thermos cannot be operated under an external timer or independent remote control system;
11. Do not let children operate it alone. It should be placed out of reach of infants and young children;
12. Do not subject the product to strong impact or heavy pressure or sharp scratches to avoid injuries or malfunctions;
13. Do not modify, disassemble, or repair it yourself to avoid fire, electric shock, and burns;
14. When an abnormality or malfunction occurs, please stop using it immediately to avoid fire, electric shock, and burns.
28. Q: What are the environmental precautions of using the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The environmental precautions are listed below:
1. Heat can cause damage, discoloration, and deformation of walls and furniture, so please keep more than 30cm away from walls and furniture when using;
2. If the dispenser is abnormal or malfunctions, please stop using it immediately and unplug the power plug;
3. When using, pay attention to ventilation to ensure smooth heat dissipation;
4. The normal operating altitude range of the dispenser is 0 to 2000 meters;
5. Ensure that the inlet and outlet of the dispenser are unobstructed and not blocked by foreign objects to avoid overheating of components and affecting use;
6. Please ground reliably. Poor grounding can cause electric shock and cause accidents.
29. Q: What to do if the Xiaomi Smart Electric Hot Water Dispenser 5L has malfunctions?
A: The solutions to the issue are listed below:
1. If an abnormality or failure occurs, please stop using it immediately to avoid fire, electric shock and burns;
2. Please do not modify, disassemble or repair it by yourself to avoid fire, electric shock and burns.
30. Q: What are the precautions for cleaning and maintaining the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The precautions for cleaning and maintaining are listed below:
1. Make sure the power cord is unplugged from the socket and wait for the dispenser to cool down before cleaning;
2. The dispenser must not be immersed in water or sprinkled with water;
3. Do not rinse the inlet and outlet of the dispenser with water;
4. Prevent liquids and foreign objects from entering the furnace body to ensure the cleanliness of the furnace body;
5. Do not use steam cleaners or hard objects such as steel wool for cleaning;
6. Please use a soft damp cloth dipped in neutral detergent to wipe the oil stains. Do not use bleach or corrosive liquids for cleaning;
7. When cleaning dust, please use a soft dry cloth to wipe the inlet and outlet, or use a soft brush or micro vacuum cleaner;
8. After cleaning, please use a soft dry cloth to wipe the surface of the electric water bottle to ensure that the dispenser remains dry;
9. If the dispenser is not used for a long time, please unplug the power plug from the socket and protect the dispenser from moisture, dust and insects.
31. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L have noise?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L will make noise when in use. The sound comes mainly from the contact between the heating plate and water during heating. This is a normal phenomenon and not a product quality issue. Please feel free to use it.
The noise level of the Xiaomi Smart Electric Hot Water Dispenser 5L is about 50 to 60dB (A) when in use.
Note:
Do not use third-party APPs to inspect the noise. Due to different environments and methods, errors will occur. This is a normal phenomenon.
Liner
1. Q: What is the temperature resistance of the liner of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The temperature resistance is 600℃, and the result of the hot and cold shock test is 150℃.
2. Q: Can the Xiaomi Smart Electric Hot Water Dispenser 5L be used on the gas stove?
A: Not support.
3. Q: What is the material of the liner of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The material of the liner of the Xiaomi Smart Electric Hot Water Dispenser 5L is high silica glass.
4. Q: Is the liner coating of the Xiaomi Smart Electric Hot Water Dispenser 5L safe?
A: The coating is secure. Please feel free to use it.
About APP
1. Q: Can the Xiaomi Smart Electric Hot Water Dispenser 5L be connected to the network?
A: Support. You need to configure it in the Mi Home/Xiaomi Home APP.
2. Q: How to connect the Xiaomi Smart Electric Hot Water Dispenser 5L to the Mi Home/Xiaomi Home APP?
A: To connect the dispenser to the APP, please refer to the following steps:
1. Scan the QR code to download and install the APP. You will be directed to the connection setup page if the APP is installed already. You can also search for Mi Home/Xiaomi Home APP in the Google Play Store to download and install it;
2. Go to the [Mi Home/Xiaomi Home] APP, tap the [+] icon on the right top of the screen, and follow the instructions to add the device.
3. Q: What functions does the Xiaomi Smart Electric Hot Water Dispenser 5L have?
A: After connecting to the APP, you can use the device’s modes like Boil water and Keep warm. You can also create new modes according to your needs and preferences, such as Heat to boiling point, Heat to holding temperature, Heat Coffee to 100℃ and Heat Tea to 100℃.
4. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L support creating modes?
A: Support.
To create a mode, please refer to the following steps:
1. Go to [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Electric Hot Water Dispenser 5L];
3. Tap [Create a new mode];
4. Input the name of the mode that you want to create;
5. Configure the relevant information of the mode, including [Heating temperature], [Dechlorinate], [Keep warm] and [Keep warm temperature];
6. Tap the [Save] icon on the right top of the screen.
5. Q: How to edit the modes of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: To edit the modes, please refer to the following steps:
1. Go to [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Electric Hot Water Dispenser 5L];
3. Tap the [Edit] icon at the right side of [Extension modes];
4. You can adjust or edit the modes according to your needs and preferences.
Note:
If you have personal needs, you need to create modes first and add them to the dispenser.
6. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L support remote control in the Mi Home/Xiaomi Home APP?
A: Support. You can control the operation of the dispenser in the APP.
7. Q: What is the Wi-Fi indicator description of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The Wi-Fi indicator description is listed below:
When the Wi-Fi indicator blinks slowly, the status is waiting for connection. When the Wi-Fi indicator blinks quickly, the status is reconnecting or updating. When the Wi-Fi indicator remains on, the status is connection successful.
Note:
If the dispenser doesn’t connect to Wi-Fi within 20 minutes, the Wi-Fi indicator will turn off.
8. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L support firmware update?
A: Support. It is recommended to update the dispenser to the latest version.
You can go to [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Electric Hot Water Dispenser 5L] >> the three-dot icon at the right top of the screen >> [Firmware update] >> [Check for updates].
9. Q: How many Xiaomi Accounts can the Xiaomi Smart Electric Hot Water Dispenser 5L connect to?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L supports only connecting to one Xiaomi Account. However, it can be shared with other Xiaomi Accounts or family in the APP.
You can go to [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Electric Hot Water Dispenser 5L] >> the three-dot icon at the right top of the screen >> [Share device].
Note:
The sharing is successful when the shared Xiaomi Accounts are confirmed.
Troubleshooting
1. Q: Why cannot the Xiaomi Smart Electric Hot Water Dispenser 5L be used when powered on?
A: To check the problem, please refer to the following details:
1. Confirm whether the dispenser is connected to the power supply. It is recommended to check whether the power cord plug is fully inserted into the grounded socket;
2. Confirm whether the product has a "beep" prompt sound after the power is turned on and whether the digital screen has a display. If there is a prompt sound but no display, the digital screen is faulty, please contact the local after-sales service center;
3. If there is no prompt sound and no display, the dispenser is faulty and does not power on, please contact the local after-sales service center.
2. Q: Why does the Xiaomi Smart Electric Hot Water Dispenser 5L operate automatically when powered on?
A: If the dispenser works automatically without any operation after being powered on with no display on the screen, there is a fault in the internal wiring of the dispenser. Please contact the local after-sales service center.
3. Q: Why does the Xiaomi Smart Electric Hot Water Dispenser 5L stop heating up when used?
A: The heating panel or PCB is broken. Please contact the local after-sales service center.
4. Q: Why does the screen of the Xiaomi Smart Electric Hot Water Dispenser 5L display E1 and E2?
A: E1 means the broken circuit of the sensor. E2 means the short circuit of the sensor. If the screen displays E1 and E2, please contact the local after-sales service center.
5. Q: Why are the buttons of the Xiaomi Smart Electric Hot Water Dispenser 5L not sensitive?
A: PCB is broken. Please contact the local after-sales service center.
6. Q: What to do if the Xiaomi Smart Electric Hot Water Dispenser 5L cannot be connected to Wi-Fi?
A: The solutions for the issue are listed below:
1. Reset the Wi-Fi of the dispenser;
2. Exit the Mi Home/Xiaomi Home APP on your phone and then re-enter it;
3. Reconnect to Wi-Fi (place the dispenser where the Wi-Fi signal strength is sufficient);
4. Set the home Wi-Fi password to a simple password (the following special characters cannot be set as passwords: "/ \% );
5. Place the dispenser close to the wireless router at home;
6. Use another mobile phone as a hotspot, and reset the router Wi-Fi after the connection is successful;
7. The router must use the 2.4GHz frequency band, and does not currently support the 5GHz frequency band network;
8. Make sure the mobile phone Bluetooth and positioning are turned on, and the Bluetooth is not connected to other products;
9. Set the router encryption method to WPA[TKIP]/WPA2[AES] (Hotspot encrypted by WEP and WAPI are not currently supported).
Note:
1. If you have a private wireless network connected to the Internet, it is not recommended to connect to unstable public networks;
2. Turn on the mobile phone Wi-Fi settings to check if there is a Wi-Fi starting with "xiaomi-kettle-mek02_XXX". Confirm whether the product Wi-Fi module is damaged. If there is a Wi-Fi starting with the above, it means that the product module is fine. You can adjust the network and reconnect.
If the methods above are useless, please contact the local after-sales service center.
7. Q: What to do if the Xiaomi Smart Electric Hot Water Dispenser 5L cannot update the firmware successfully?
A: To check the issue, please refer to the following details:
1. You can rebind the device and try to update the firmware;
2. Check whether the Wi-Fi is connected normally. You can change a Wi-Fi network;
3. You can update the firmware once again.
8. Q: What to do if the Xiaomi Smart Electric Hot Water Dispenser 5L displays an error code?
A: Do not perform repairs yourself. Please contact the local after-sales service center.
1. Q: What are the differences between the Xiaomi Smart Electric Hot Water Dispenser 5L and other ordinary electric hot water dispensers?
A: The differences are listed below:
1. The device is the initial smart electric hot water dispenser with a large capacity of 5L;
2. Multi-levels make you adjust the degree;
3. The material of the dispenser makes you rest assured;
4. You can undertake dechlorination by pressing and holding the Water dispensing button;
5. You can realize smart control through the Mi Home/Xiaomi Home APP;
6. You can select the dispensed water volume.
2. Q: What are the advantages of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The advantages of the Xiaomi Smart Electric Hot Water Dispenser 5L are listed below:
1. With a large capacity of 5L (approximately 20 cups of 250ml water), it can satisfy the water needs of the whole family without the tedious steps of repeated water addition;
2. With a long-lasting thyristor and double-layer transparent material, the heat will be preserved more accurately;
3. Supporting connecting with other IoT devices in the Mi Home/Xiaomi Home APP, the Xiaomi Smart Electric Hot Water Dispenser 5L can be smartly controlled;
4. It can be adjusted in the temperature range from 40°C to 90°C, satisfying various daily needs;
5. A separate lid can make you add water into the dispenser more conveniently.
3. Q: What are the details about the control panel of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The detailed control panel picture is listed below:
There are Boil Water/Dechlorinate Button, Power Button, Cup Volume Button, Water Dispensing Button, Keep Warm Button, Child Lock Button, Boiling Water Indicator, Wi-Fi indicator, Child Lock Indicator, Dechlorination Indicator, Temperature Unit Indicator, Current Temperature Indicator and Keep Warm Temperature Setting Indicator.
You can press or press and hold the buttons on the control panel to use each function and switch to different modes.
FAQs
1. Q: What is the rated voltage of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The rated voltage of the Xiaomi Smart Electric Hot Water Dispenser 5L is 1600W.
2. Q: How to clean and maintain the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: To clean and maintain the dispenser, please refer to the following steps:
1. Dispenser body and lid:
(1). Unplug the dispenser, and allow it to cool down before cleaning;
(2). Avoid rinsing the dispenser with water to prevent water from seeping in through the bottom and outlet, as this can saturate the internal electronic components and cause a malfunction of the dispenser;
(3). Do not use detergents to clean the interior of the dispenser as they will leave a residual odor;
(4). Avoid using gasoline or turpentine to wipe down the body of the dispenser, as they will damage the exterior surface of the dispenser.
2. Inner container:
Wipe down with a damp sponge. Avoid using scouring powders, scrub brushes or nylon brushes as they will damage the inner container;
3. Remove limescale:
(1). Cleaning with white vinegar: Add a suitable amount of white vinegar to the dispenser, let it sit for one hour without heating, then empty the dispenser and rinse it 5 to 6 times with water. Repeat the process if necessary;
(2). Cleaning with citric: Boil the appropriate amount of water in the dispenser, then add 25g of citric acid and let it sit for 15 minutes, then empty the dispenser and rinse it 5 to 6 times. Repeat the process if necessary.
3. Q: What is the appearance of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The pictures of the dispenser are listed below:
4. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L need to use the dedicated socket?
A: No necessary. The Xiaomi Smart Electric Hot Water Dispenser 5L uses a common European standard (16A250V) socket, and the British standard can use a common BS plug (10A250V). Please ensure that the grounding is reliable.
5. Q: What is the length of the power cord of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The length of the visible power cord of the Xiaomi Smart Electric Hot Water Dispenser 5L is 0.8m.
6. Q: What types of power plug does the Xiaomi Smart Electric Hot Water Dispenser 5L use?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L uses European standard VDE power plug and English standard BS power plug, which is determined by the region where you buy.
The picture of the European standard VDE power plug is listed below:
The picture of the English standard BS power plug is listed below:
7. Q: What are the dimensions of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The product dimensions of the Xiaomi Smart Electric Hot Water Dispenser 5L are 279 × 205 × 347.55mm, and the packaging dimensions are 310 × 240 × 395mm.
8. Q: What is the weight of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The net weight of the Xiaomi Smart Electric Hot Water Dispenser 5L is 2.2kg, and the gross weight is 3kg.
9. Q: What are the packaging contents of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: There is a Xiaomi Smart Electric Hot Water Dispenser 5L, a Lid, a Power Cord and a User Manual.
10. Q: Why does the Xiaomi Smart Electric Hot Water Dispenser 5L have odors when opening the package?
A: The product is sealed before leaving the factory and during transportation. It is normal to have odors. Please clean the inner container of the dispenser before use, boil an appropriate amount of water and drain it from the water outlet before boiling water for drinking.
11. Q: What are the precautions for the first-time use of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: When used for the first time, this product will smartly identify the local boiling point. Add about 2 to 3L of water into the dispenser, plug in the power, and press the Boil water button to start boiling water (the boiling water indicator will be on). After the water boils, it will beep for a long time (the boiling water indicator will be off), and the local boiling point value will be automatically saved.
12. Q: Is the Xiaomi Smart Electric Hot Water Dispenser 5L waterproof?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L is not waterproof. Do not splash or soak the dispenser in water to avoid damage.
13. Q: What display does the Xiaomi Smart Electric Hot Water Dispenser 5L use?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L uses a digital tube display.
14. Q: What heating principle does the Xiaomi Smart Electric Hot Water Dispenser 5L use?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L uses 316 stainless steel heating panel to heat up rapidly.
15. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L support voice prompts?
A: Not support. The Xiaomi Smart Electric Hot Water Dispenser 5L will have a prompt sound when you confirm the operation.
16. Q: What is the standby power of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The standby power of the Xiaomi Smart Electric Hot Water Dispenser 5L is approximately 2W.
17. Q: How to turn on and turn off the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: After connecting the power cord, the display will light up. The dispenser will have complete initialization after two seconds, and then it is ready for use. The power button can be pressed in any state to turn off the dispenser.
18. Q: How to select the functions of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: To select the functions of the dispenser, please refer to the following methods:
1. When powered on for the first time, the Dechlorination/Keep warm/Cup volume function is not set by default, and the Child lock is automatically locked at any water temperature by default;
2. Press the Boil water button, the dispenser enters the water boiling process and heats to boiling point, and the Boiling water button lights up red;
3. Press the Keep warm button to set the keep warm temperature. If there is no operation for 5 seconds, the dispenser enters the heating process and heats to the Keep warm temperature, and the Boiling water button lights up white.
19. Q: How to adjust the temperature of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: To adjust the temperature of the dispenser, please refer to the following methods:
1. Press the Keep warm button to cycle through the temperature settings for the keep-warm function: 40°C, 50°C, 60°C, 70°C, 80°C, 85°C, and 90°C;
2. After pressing the Keep warm button to adjust to the required temperature, the Temperature unit indicator will blink. After 5 seconds of no operation, the indicator will light up;
3. After connected to power and turned on, the dispenser will enter its initial state, and the display will show the current water temperature;
4. When the water is kept warm, press the Keep warm for 2 seconds will end the keep-warm state and enter the initial state.
20. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L support sleep mode?
A: In the initial state, the display will sleep within 5 minutes of no operation, and you can press any button to wake it up.
21. Q: What characteristics does the display of the Xiaomi Smart Electric Hot Water Dispenser 5L have?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L uses a digital tube display, with even color and soft light.
22. Q: How to reset the Wi-Fi in the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: You can press the Cup volume button for 7 seconds to reset Wi-Fi and press the Keep warm button for 7 seconds to reset the dispenser to enter the state of waiting for connection.
23. Q: Will the Xiaomi Smart Electric Hot Water Dispenser 5L generate carcinogens when boiling water?
A: The material used in the Xiaomi Smart Electric Hot Water Dispenser 5L will not generate carcinogens.
24. Q: Will the Xiaomi Smart Electric Hot Water Dispenser 5L burn when used?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L uses double-layer design, including the high silica glass liner and PP shell, to preserve heat and prevent burning.
25. Q: Will the Xiaomi Smart Electric Hot Water Dispenser 5L power out automatically?
A: Not support. You need to power out the dispenser manually.
26. Q: What is the working principle of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L uses the heat panel at the bottom to heat up the water rapidly.
27. Q: What are the precautions for using the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The precautions of using the dispenser are listed below:
1. Do not place this dispenser in an unbalanced, humid place or near other fire or heat sources, ensuring the distance between this dispenser and fire or heat sources is ≥30cm;
2. Do not use power sources other than AC 220-240V to avoid fire and electric shock;
3. Non-professional maintenance personnel are prohibited from privately modifying the internal wiring of the electric thermos;
4. During the use of the electric thermos, no objects are allowed to be placed at the outlet to avoid affecting the normal heat dissipation of the electric thermos;
5. Do not insert or unplug the power plug with wet hands to avoid the risk of electric shock;
6. Do not use loose or poorly contacted power cords;
7. Do not let the power cord pass through sharp objects to avoid damaging the power cord;
8. Do not use electric thermos to store any items, especially flammable, explosive, and corrosive items;
9. Do not twist, bend, bundle, or carry heavy objects on the power cord to avoid breaking or exposing the core;
10. The electric thermos cannot be operated under an external timer or independent remote control system;
11. Do not let children operate it alone. It should be placed out of reach of infants and young children;
12. Do not subject the product to strong impact or heavy pressure or sharp scratches to avoid injuries or malfunctions;
13. Do not modify, disassemble, or repair it yourself to avoid fire, electric shock, and burns;
14. When an abnormality or malfunction occurs, please stop using it immediately to avoid fire, electric shock, and burns.
28. Q: What are the environmental precautions of using the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The environmental precautions are listed below:
1. Heat can cause damage, discoloration, and deformation of walls and furniture, so please keep more than 30cm away from walls and furniture when using;
2. If the dispenser is abnormal or malfunctions, please stop using it immediately and unplug the power plug;
3. When using, pay attention to ventilation to ensure smooth heat dissipation;
4. The normal operating altitude range of the dispenser is 0 to 2000 meters;
5. Ensure that the inlet and outlet of the dispenser are unobstructed and not blocked by foreign objects to avoid overheating of components and affecting use;
6. Please ground reliably. Poor grounding can cause electric shock and cause accidents.
29. Q: What to do if the Xiaomi Smart Electric Hot Water Dispenser 5L has malfunctions?
A: The solutions to the issue are listed below:
1. If an abnormality or failure occurs, please stop using it immediately to avoid fire, electric shock and burns;
2. Please do not modify, disassemble or repair it by yourself to avoid fire, electric shock and burns.
30. Q: What are the precautions for cleaning and maintaining the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The precautions for cleaning and maintaining are listed below:
1. Make sure the power cord is unplugged from the socket and wait for the dispenser to cool down before cleaning;
2. The dispenser must not be immersed in water or sprinkled with water;
3. Do not rinse the inlet and outlet of the dispenser with water;
4. Prevent liquids and foreign objects from entering the furnace body to ensure the cleanliness of the furnace body;
5. Do not use steam cleaners or hard objects such as steel wool for cleaning;
6. Please use a soft damp cloth dipped in neutral detergent to wipe the oil stains. Do not use bleach or corrosive liquids for cleaning;
7. When cleaning dust, please use a soft dry cloth to wipe the inlet and outlet, or use a soft brush or micro vacuum cleaner;
8. After cleaning, please use a soft dry cloth to wipe the surface of the electric water bottle to ensure that the dispenser remains dry;
9. If the dispenser is not used for a long time, please unplug the power plug from the socket and protect the dispenser from moisture, dust and insects.
31. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L have noise?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L will make noise when in use. The sound comes mainly from the contact between the heating plate and water during heating. This is a normal phenomenon and not a product quality issue. Please feel free to use it.
The noise level of the Xiaomi Smart Electric Hot Water Dispenser 5L is about 50 to 60dB (A) when in use.
Note:
Do not use third-party APPs to inspect the noise. Due to different environments and methods, errors will occur. This is a normal phenomenon.
Liner
1. Q: What is the temperature resistance of the liner of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The temperature resistance is 600℃, and the result of the hot and cold shock test is 150℃.
2. Q: Can the Xiaomi Smart Electric Hot Water Dispenser 5L be used on the gas stove?
A: Not support.
3. Q: What is the material of the liner of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The material of the liner of the Xiaomi Smart Electric Hot Water Dispenser 5L is high silica glass.
4. Q: Is the liner coating of the Xiaomi Smart Electric Hot Water Dispenser 5L safe?
A: The coating is secure. Please feel free to use it.
About APP
1. Q: Can the Xiaomi Smart Electric Hot Water Dispenser 5L be connected to the network?
A: Support. You need to configure it in the Mi Home/Xiaomi Home APP.
2. Q: How to connect the Xiaomi Smart Electric Hot Water Dispenser 5L to the Mi Home/Xiaomi Home APP?
A: To connect the dispenser to the APP, please refer to the following steps:
1. Scan the QR code to download and install the APP. You will be directed to the connection setup page if the APP is installed already. You can also search for Mi Home/Xiaomi Home APP in the Google Play Store to download and install it;
2. Go to the [Mi Home/Xiaomi Home] APP, tap the [+] icon on the right top of the screen, and follow the instructions to add the device.
3. Q: What functions does the Xiaomi Smart Electric Hot Water Dispenser 5L have?
A: After connecting to the APP, you can use the device’s modes like Boil water and Keep warm. You can also create new modes according to your needs and preferences, such as Heat to boiling point, Heat to holding temperature, Heat Coffee to 100℃ and Heat Tea to 100℃.
4. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L support creating modes?
A: Support.
To create a mode, please refer to the following steps:
1. Go to [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Electric Hot Water Dispenser 5L];
3. Tap [Create a new mode];
4. Input the name of the mode that you want to create;
5. Configure the relevant information of the mode, including [Heating temperature], [Dechlorinate], [Keep warm] and [Keep warm temperature];
6. Tap the [Save] icon on the right top of the screen.
5. Q: How to edit the modes of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: To edit the modes, please refer to the following steps:
1. Go to [Mi Home/Xiaomi Home] APP;
2. Tap [Xiaomi Smart Electric Hot Water Dispenser 5L];
3. Tap the [Edit] icon at the right side of [Extension modes];
4. You can adjust or edit the modes according to your needs and preferences.
Note:
If you have personal needs, you need to create modes first and add them to the dispenser.
6. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L support remote control in the Mi Home/Xiaomi Home APP?
A: Support. You can control the operation of the dispenser in the APP.
7. Q: What is the Wi-Fi indicator description of the Xiaomi Smart Electric Hot Water Dispenser 5L?
A: The Wi-Fi indicator description is listed below:
When the Wi-Fi indicator blinks slowly, the status is waiting for connection. When the Wi-Fi indicator blinks quickly, the status is reconnecting or updating. When the Wi-Fi indicator remains on, the status is connection successful.
Note:
If the dispenser doesn’t connect to Wi-Fi within 20 minutes, the Wi-Fi indicator will turn off.
8. Q: Does the Xiaomi Smart Electric Hot Water Dispenser 5L support firmware update?
A: Support. It is recommended to update the dispenser to the latest version.
You can go to [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Electric Hot Water Dispenser 5L] >> the three-dot icon at the right top of the screen >> [Firmware update] >> [Check for updates].
9. Q: How many Xiaomi Accounts can the Xiaomi Smart Electric Hot Water Dispenser 5L connect to?
A: The Xiaomi Smart Electric Hot Water Dispenser 5L supports only connecting to one Xiaomi Account. However, it can be shared with other Xiaomi Accounts or family in the APP.
You can go to [Mi Home/Xiaomi Home] APP >> [Xiaomi Smart Electric Hot Water Dispenser 5L] >> the three-dot icon at the right top of the screen >> [Share device].
Note:
The sharing is successful when the shared Xiaomi Accounts are confirmed.
Troubleshooting
1. Q: Why cannot the Xiaomi Smart Electric Hot Water Dispenser 5L be used when powered on?
A: To check the problem, please refer to the following details:
1. Confirm whether the dispenser is connected to the power supply. It is recommended to check whether the power cord plug is fully inserted into the grounded socket;
2. Confirm whether the product has a "beep" prompt sound after the power is turned on and whether the digital screen has a display. If there is a prompt sound but no display, the digital screen is faulty, please contact the local after-sales service center;
3. If there is no prompt sound and no display, the dispenser is faulty and does not power on, please contact the local after-sales service center.
2. Q: Why does the Xiaomi Smart Electric Hot Water Dispenser 5L operate automatically when powered on?
A: If the dispenser works automatically without any operation after being powered on with no display on the screen, there is a fault in the internal wiring of the dispenser. Please contact the local after-sales service center.
3. Q: Why does the Xiaomi Smart Electric Hot Water Dispenser 5L stop heating up when used?
A: The heating panel or PCB is broken. Please contact the local after-sales service center.
4. Q: Why does the screen of the Xiaomi Smart Electric Hot Water Dispenser 5L display E1 and E2?
A: E1 means the broken circuit of the sensor. E2 means the short circuit of the sensor. If the screen displays E1 and E2, please contact the local after-sales service center.
5. Q: Why are the buttons of the Xiaomi Smart Electric Hot Water Dispenser 5L not sensitive?
A: PCB is broken. Please contact the local after-sales service center.
6. Q: What to do if the Xiaomi Smart Electric Hot Water Dispenser 5L cannot be connected to Wi-Fi?
A: The solutions for the issue are listed below:
1. Reset the Wi-Fi of the dispenser;
2. Exit the Mi Home/Xiaomi Home APP on your phone and then re-enter it;
3. Reconnect to Wi-Fi (place the dispenser where the Wi-Fi signal strength is sufficient);
4. Set the home Wi-Fi password to a simple password (the following special characters cannot be set as passwords: "/ \% );
5. Place the dispenser close to the wireless router at home;
6. Use another mobile phone as a hotspot, and reset the router Wi-Fi after the connection is successful;
7. The router must use the 2.4GHz frequency band, and does not currently support the 5GHz frequency band network;
8. Make sure the mobile phone Bluetooth and positioning are turned on, and the Bluetooth is not connected to other products;
9. Set the router encryption method to WPA[TKIP]/WPA2[AES] (Hotspot encrypted by WEP and WAPI are not currently supported).
Note:
1. If you have a private wireless network connected to the Internet, it is not recommended to connect to unstable public networks;
2. Turn on the mobile phone Wi-Fi settings to check if there is a Wi-Fi starting with "xiaomi-kettle-mek02_XXX". Confirm whether the product Wi-Fi module is damaged. If there is a Wi-Fi starting with the above, it means that the product module is fine. You can adjust the network and reconnect.
If the methods above are useless, please contact the local after-sales service center.
7. Q: What to do if the Xiaomi Smart Electric Hot Water Dispenser 5L cannot update the firmware successfully?
A: To check the issue, please refer to the following details:
1. You can rebind the device and try to update the firmware;
2. Check whether the Wi-Fi is connected normally. You can change a Wi-Fi network;
3. You can update the firmware once again.
8. Q: What to do if the Xiaomi Smart Electric Hot Water Dispenser 5L displays an error code?
A: Do not perform repairs yourself. Please contact the local after-sales service center.
Does it help?
Yes
No