What to do if your Xiaomi TV A Pro 65 2025 cannot be powered off via the remote control?
If the Xiaomi TV A Pro 65 2025 can't be turned off by the remote control, please refer to the following troubleshooting steps:
1. Ensure that the remote control is functioning properly. Check the batteries in the remote control. If they are low or depleted, replace them with new ones;
2. Please make sure there are no obstructions between the remote and the device. Obstacles will interfere with the remote control's signal, preventing the remote control from shutting down the TV;
3. Please make sure that the buttons on the remote control are not stuck. If the power on/off button of the remote control is stuck, the TV cannot be powered off using the remote control;
4. Please ensure that you are using the original remote control that comes with the TV;
5. If there are other devices connected to the TV, such as TV Stick or TV Box, unplug them and attempt to power off the TV;
6. Ensure that the system is updated to the latest version, as some system issues can affect the remote control;
7. Instead of using the remote control to power off, you can also press the power button. If the button on the bottom of the TV does not work, check the button or the TV for physical damage;
8. You can force your TV to turn off by unplugging its power cord;
9. If the above troubleshooting steps do not resolve the issue, you can consider performing a factory reset. Please note that the operation will erase all data on the TV, so be sure to back up important information before proceeding.
If the above troubleshooting methods can’t resolve the issue, please contact our local after-sales service center or your seller for further assistance. They will help you in this regard.
1. Ensure that the remote control is functioning properly. Check the batteries in the remote control. If they are low or depleted, replace them with new ones;
2. Please make sure there are no obstructions between the remote and the device. Obstacles will interfere with the remote control's signal, preventing the remote control from shutting down the TV;
3. Please make sure that the buttons on the remote control are not stuck. If the power on/off button of the remote control is stuck, the TV cannot be powered off using the remote control;
4. Please ensure that you are using the original remote control that comes with the TV;
5. If there are other devices connected to the TV, such as TV Stick or TV Box, unplug them and attempt to power off the TV;
6. Ensure that the system is updated to the latest version, as some system issues can affect the remote control;
7. Instead of using the remote control to power off, you can also press the power button. If the button on the bottom of the TV does not work, check the button or the TV for physical damage;
8. You can force your TV to turn off by unplugging its power cord;
9. If the above troubleshooting steps do not resolve the issue, you can consider performing a factory reset. Please note that the operation will erase all data on the TV, so be sure to back up important information before proceeding.
If the above troubleshooting methods can’t resolve the issue, please contact our local after-sales service center or your seller for further assistance. They will help you in this regard.
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