Why is the Redmi Note 13 Pro+ 5G unable to register fingerprints or has a low success rate in unlocking?
The phone screen undergoes rigorous professional inspection before leaving the factory, so you can rest assured of its use.
To resolve this issue, please refer to the following methods:
1. Please ensure that your fingers and the surface of the phone are clean when unlocking;
2. When registering fingerprints, pay attention to moving your finger and avoid pressing the same position repeatedly;
3. It is recommended to use official protective films, as unofficial can affect the performance of the fingerprint sensor;
4. You can try removing the protective film to try again;
5. If the fingerprint issue persists after removing the protective film, please contact the local after-sales service center for fingerprint calibration.
We are continuously monitoring and working to improve the issues you have reported, and we believe that future updates will provide you with a better experience. Thank you for your understanding and support.
To resolve this issue, please refer to the following methods:
1. Please ensure that your fingers and the surface of the phone are clean when unlocking;
2. When registering fingerprints, pay attention to moving your finger and avoid pressing the same position repeatedly;
3. It is recommended to use official protective films, as unofficial can affect the performance of the fingerprint sensor;
4. You can try removing the protective film to try again;
5. If the fingerprint issue persists after removing the protective film, please contact the local after-sales service center for fingerprint calibration.
We are continuously monitoring and working to improve the issues you have reported, and we believe that future updates will provide you with a better experience. Thank you for your understanding and support.
Does it help?
Yes
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