The earbuds are already connected to the phone, but there is no sound inside the earbuds after wearing them.
The reasons for the problem are as follows:
1. Due to the special nature of Bluetooth earbuds, electromagnetic waves in your area will interfere with Bluetooth connections, resulting in silence;
2. Please check the volume setting of your phone to see if it is not turned on and in silent mode;
3. The phone is too far away from the earbuds, exceeding the effective transmission distance (10m), or obstacles are blocking between the earbuds and the phone, such as the phone being placed in a pocket.
To resolve the above problems, please refer to the following methods:
1. Please confirm if your earbuds are in an environment with strong interference and stay away from objects with significant electromagnetic interference such as microwave ovens;
2. Turn on the volume on your phone;
3. Use the phone and earbuds together or reconnect them;
4. Disconnect, put the earbuds back into the charging case, close the case lid for 5 seconds, open the case lid to reconnect with the phone or disconnect the phone from another Bluetooth device;
5. It is recommended that you remove the ear cap and clean the speaker hole with a brush to check for any foreign objects blocking the hole;
6. If none of the above can solve the problem, please try restoring the factory settings. Press and hold the button for 10 seconds, and the indicator will flash. Reconnect to restore the factory settings.