Xiaomi/ Redmi Power Bank FAQ
Xiaomi/ Redmi Power Bank FAQ
Use related
1. Q: Can Xiaomi power banks be taken on planes or trains?
A: Currently, most airlines and train stations stipulate that power banks with rated energy not exceeding 100Wh are allowed. You need to check the product's capacity and confirm with the airline or train company. It is recommended that you consult them directly for specific requirements.
2. Q: Will Xiaomi power banks stop charging automatically after fully charging a phone?
A: Xiaomi power banks will not stop automatically. Xiaomi power banks will charge intelligently based on the phone's requirements, following the phone's charging logic.
3. Q: How is the charging power distributed when Xiaomi power banks are charging multiple devices simultaneously?
A: The actual power distribution is intelligently managed based on the connected devices. The power will adjust dynamically according to the remaining battery level of the devices being charged, and the output from the Type-C port will be given priority.
4. Q: How to use the low-current charging mode on Xiaomi power banks?
A: While not charging, double press the battery level check button to enter the low-current charging mode, which can continuously charge low-current devices such as Bluetooth earphones and smart bands. The LED lights will illuminate sequentially to indicate the low-current charging mode. To exit this mode, press the battery level check button once. Each session in low-current charging mode lasts for 2 hours, after which it will exit automatically.
5. Q: How to turn on or off Xiaomi power banks?
A: You don’t need to turn on/off Xiaomi power banks manually. When the power bank is connected to a device with a charging cable, it will start charging automatically without manual intervention. The built-in button is only for checking the battery level and does not serve as a power switch. If no device is connected, the power bank's charging port will not output power. So you don’t need to worry about the power consumption. The power bank will enter sleep mode automatically and turn off after about 25 seconds without any connected devices, with the indicator ceasing to flash.
6. Q: How many times can a Xiaomi power bank charge a phone?
A: Due to energy conversion losses during the charging process, different power banks have varying conversion rates, resulting in different charging times.
For your reference, here are some examples of the charging times:
1. Take the Xiaomi 22.5W Power Bank 10000 with a rated capacity of 5500mAh (5V/3A) for instance, it can charge a Mi 11 (4600mAh) 1.5 times;
2. The Xiaomi 18W Power Bank 30000mAh with a rated capacity of 18000mAh (5V/3.6A) can charge a Xiaomi 13 (4780mAh) 5.5 times, a Redmi Note 13 Pro (5000mAh) 4.5 times, and an iPhone SE (A2298, 1821mAh) 10.5 times.
7. Q: Why is the rated capacity of Xiaomi Power Bank different from the battery capacity in the product name?
A: The rated capacity and rated energy have different meanings. Rated capacity refers to the sufficient discharge capability of the mobile power supply, while rated energy indicates the total amount of energy contained in the battery. When the battery energy passes through the boost circuit, the output-rated capacity will be less than the battery's energy due to conversion efficiency losses.
Wireless Charging
1. Q: What are the requirements for phone cases when using Xiaomi wireless power banks?
A: Please ensure the case is non-metallic and no thicker than 2mm. It is recommended to use official or officially certified Magsafe cases of iPhone for a more secure fit.
2. Q: How to start wireless charging with Xiaomi magnetic power banks?
A: Attach the front of the magnetic power bank to the wireless charging area on the back of the phone, and it will attach automatically and start charging without the need for button operation. To stop charging, simply remove the power bank.
3. Q: Will the magnetic force of Xiaomi magnetic power banks diminish or disappear over time?
A: Under normal usage conditions, demagnetization will not occur. Avoid placing the power bank in environments above 80°C for extended periods.
4. Q: Which phones can be wirelessly charged by Xiaomi magnetic power banks?
A: Xiaomi magnetic power banks can wirelessly charge iPhone 12, 13, 14, and 15 series models that support magnetic wireless charging. Compatibility with other phone models cannot be guaranteed.
5. Q: Can Xiaomi magnetic power banks charge wirelessly while being charged?
A: Yes, they can wirelessly charge a device while the power bank itself is being charged.
6. Q: Can Xiaomi magnetic power banks support simultaneous wireless and wired output?
A: Yes, they can wirelessly charge a device while simultaneously outputting power through the Type-C port.
7. Q: Can Xiaomi magnetic power banks be powered by a laptop's Type-C port?
A: No, Xiaomi magnetic power banks do not support being powered by a laptop's Type-C port.
8. Q: Can the Xiaomi Magnetic Power Bank 6000mAh charge Bluetooth earphones wirelessly?
A: The Xiaomi Magnetic Power Bank 6000mAh can wirelessly charge AirPods Pro, AirPods Pro 2, and AirPods 3 (the wireless charging function needs to be activated with a button). It does not support wireless charging for earphones from other brands.
9. Q: What is the PU flexible mount of the Xiaomi Magnetic Power Bank 6000mAh used for?
A: When wirelessly charging a phone, the PU flexible mount can be opened according to the instructions in the user manual or on the product itself to provide a built-in stand function.
10. Q: Does charging an iPhone with a Xiaomi magnetic power bank display a charging animation?
A: Charging an iPhone with a Xiaomi magnetic power bank does not display a charging animation.
11. Q: Does charging an iPhone with the Xiaomi Magnetic Power Bank 6000mAh display a charging animation?
A: Charging an iPhone that supports the latest Qi 2.0 protocol with the Xiaomi Magnetic Power Bank 6000mAh will display a charging animation.
12. Q: Can the Xiaomi Magnetic Power Bank 6000mAh be powered by a laptop's Type-C port?
A: No, the Xiaomi Magnetic Power Bank 6000mAh does not support being powered by a laptop's Type-C port.
13. Q: Will the Xiaomi magnetic power bank protrude when charging an iPhone 12 mini/13 mini?
A: The product will extend beyond the edges of the iPhone 12 mini/13 mini when attached. This does not affect normal charging usage.
14. Q: Is it normal for a phone to heat up while being charged by a Xiaomi wireless power bank?
A: It is normal for the phone to heat up during charging. If the heat is excessive, check for any metal objects on the back of the phone, as they can reduce the power bank's efficiency and cause heating. Also, check if the phone has a protective case, as charging with a case can cause more heat compared to charging without one. Additionally, consider the ambient temperature, as higher temperatures can increase heating during wireless charging.
Troubleshooting
1. Q: Why does a Xiaomi power bank only charge an iPhone up to 80% or stop charging after the battery level is 80%?
A: It is due to the iPhone enabling the Optimized Battery Charging function, which slows down charging after 80%. To disable this feature, please go to [Settings] on your iPhone >> [Battery] >> [Battery Health & Charging] >> [Optimized Battery Charging]. Turn off this option and try again.
Running intensive tasks like gaming, video recording, or long calls while charging can also cause the iPhone to overheat, triggering a protective mechanism that slows or stops charging.
2. Q: Why do the charging indicators blink when reconnecting a fully charged Xiaomi power bank?
A: When a fully charged power bank is reconnected, it re-enters the full charge detection mode, causing the LED indicators to blink for about ten minutes before showing a steady full charge. This is a normal phenomenon.
3. Q: Is it normal for all four indicators to blink while charging a device?
A: If the power bank's battery level is between 75% and 100%, all four indicators blinking while charging a device is normal.
If the power bank itself is charging and all four indicators blink without any external device connected, this indicates a malfunction. Please contact the after-sales service center for assistance.
4. Q: Why doesn’t the Xiaomi Magnetic Power Bank 6000mAh charge the phone while showing a normal wireless indicator?
A: 1. This product only supports magnetic wireless charging for iPhone 12 and newer models. Other phone models can experience issues with charging or intermittent charging;
2. Ensure that the phone is fully attached to the power bank.
5. Q: Is it normal to hear current noise, beeping sounds, or other abnormal sounds when the Xiaomi magnetic power bank charges a phone wirelessly?
A: Yes, it is normal to hear slight sounds from the capacitor working and tapping the PCB (Printed Circuit Board) when the power bank discharges wirelessly. Please feel free to use it.
6. Q: Why does the Xiaomi Magnetic Power Bank 6000mAh charge the phone intermittently when charging wirelessly?
A: 1. Intermittent charging is caused by the adapter supplying power to the Type-C port being incompatible with the product. To achieve stable and maximum output power, it is recommended to use a Xiaomi charger of 20W or above to power the power bank;
2. This product is designed for magnetic wireless charging for iPhone 12 and newer models. Other phone models can experience issues with charging or intermittent charging.
7. Q: Why does the indicator on the Xiaomi Magnetic Power Bank 6000mAh flash in blue and fail to charge the device wirelessly?
A: The blue light flashing indicates that the FOD (Foreign Object Detection) function has been triggered. Ensure that the phone case used is non-metallic or check for any metallic foreign objects.
8. Q: Why does the indicator on the Xiaomi Magnetic Power Bank 6000mAh flash in red quickly when charging?
A: Rapid flashing of the red light indicates that the power bank's temperature is too high, triggering over-temperature protection. Wait for the power bank to cool down before charging again.
9. Q: Why does the indicator on the Xiaomi power bank keep flashing when an iPhone data cable is connected to the power bank while the other end is not connected to the phone?
A: Due to the chip inside the iPhone data cable, the cable itself consumes a small amount of current when connected to the power bank. If the other end of the iPhone data cable is not connected to a device, the power bank will recognize the cable intelligently as a low-current device, causing the indicator to continue flashing, which is normal.
Use related
1. Q: Can Xiaomi power banks be taken on planes or trains?
A: Currently, most airlines and train stations stipulate that power banks with rated energy not exceeding 100Wh are allowed. You need to check the product's capacity and confirm with the airline or train company. It is recommended that you consult them directly for specific requirements.
2. Q: Will Xiaomi power banks stop charging automatically after fully charging a phone?
A: Xiaomi power banks will not stop automatically. Xiaomi power banks will charge intelligently based on the phone's requirements, following the phone's charging logic.
3. Q: How is the charging power distributed when Xiaomi power banks are charging multiple devices simultaneously?
A: The actual power distribution is intelligently managed based on the connected devices. The power will adjust dynamically according to the remaining battery level of the devices being charged, and the output from the Type-C port will be given priority.
4. Q: How to use the low-current charging mode on Xiaomi power banks?
A: While not charging, double press the battery level check button to enter the low-current charging mode, which can continuously charge low-current devices such as Bluetooth earphones and smart bands. The LED lights will illuminate sequentially to indicate the low-current charging mode. To exit this mode, press the battery level check button once. Each session in low-current charging mode lasts for 2 hours, after which it will exit automatically.
5. Q: How to turn on or off Xiaomi power banks?
A: You don’t need to turn on/off Xiaomi power banks manually. When the power bank is connected to a device with a charging cable, it will start charging automatically without manual intervention. The built-in button is only for checking the battery level and does not serve as a power switch. If no device is connected, the power bank's charging port will not output power. So you don’t need to worry about the power consumption. The power bank will enter sleep mode automatically and turn off after about 25 seconds without any connected devices, with the indicator ceasing to flash.
6. Q: How many times can a Xiaomi power bank charge a phone?
A: Due to energy conversion losses during the charging process, different power banks have varying conversion rates, resulting in different charging times.
For your reference, here are some examples of the charging times:
1. Take the Xiaomi 22.5W Power Bank 10000 with a rated capacity of 5500mAh (5V/3A) for instance, it can charge a Mi 11 (4600mAh) 1.5 times;
2. The Xiaomi 18W Power Bank 30000mAh with a rated capacity of 18000mAh (5V/3.6A) can charge a Xiaomi 13 (4780mAh) 5.5 times, a Redmi Note 13 Pro (5000mAh) 4.5 times, and an iPhone SE (A2298, 1821mAh) 10.5 times.
7. Q: Why is the rated capacity of Xiaomi Power Bank different from the battery capacity in the product name?
A: The rated capacity and rated energy have different meanings. Rated capacity refers to the sufficient discharge capability of the mobile power supply, while rated energy indicates the total amount of energy contained in the battery. When the battery energy passes through the boost circuit, the output-rated capacity will be less than the battery's energy due to conversion efficiency losses.
Wireless Charging
1. Q: What are the requirements for phone cases when using Xiaomi wireless power banks?
A: Please ensure the case is non-metallic and no thicker than 2mm. It is recommended to use official or officially certified Magsafe cases of iPhone for a more secure fit.
2. Q: How to start wireless charging with Xiaomi magnetic power banks?
A: Attach the front of the magnetic power bank to the wireless charging area on the back of the phone, and it will attach automatically and start charging without the need for button operation. To stop charging, simply remove the power bank.
3. Q: Will the magnetic force of Xiaomi magnetic power banks diminish or disappear over time?
A: Under normal usage conditions, demagnetization will not occur. Avoid placing the power bank in environments above 80°C for extended periods.
4. Q: Which phones can be wirelessly charged by Xiaomi magnetic power banks?
A: Xiaomi magnetic power banks can wirelessly charge iPhone 12, 13, 14, and 15 series models that support magnetic wireless charging. Compatibility with other phone models cannot be guaranteed.
5. Q: Can Xiaomi magnetic power banks charge wirelessly while being charged?
A: Yes, they can wirelessly charge a device while the power bank itself is being charged.
6. Q: Can Xiaomi magnetic power banks support simultaneous wireless and wired output?
A: Yes, they can wirelessly charge a device while simultaneously outputting power through the Type-C port.
7. Q: Can Xiaomi magnetic power banks be powered by a laptop's Type-C port?
A: No, Xiaomi magnetic power banks do not support being powered by a laptop's Type-C port.
8. Q: Can the Xiaomi Magnetic Power Bank 6000mAh charge Bluetooth earphones wirelessly?
A: The Xiaomi Magnetic Power Bank 6000mAh can wirelessly charge AirPods Pro, AirPods Pro 2, and AirPods 3 (the wireless charging function needs to be activated with a button). It does not support wireless charging for earphones from other brands.
9. Q: What is the PU flexible mount of the Xiaomi Magnetic Power Bank 6000mAh used for?
A: When wirelessly charging a phone, the PU flexible mount can be opened according to the instructions in the user manual or on the product itself to provide a built-in stand function.
10. Q: Does charging an iPhone with a Xiaomi magnetic power bank display a charging animation?
A: Charging an iPhone with a Xiaomi magnetic power bank does not display a charging animation.
11. Q: Does charging an iPhone with the Xiaomi Magnetic Power Bank 6000mAh display a charging animation?
A: Charging an iPhone that supports the latest Qi 2.0 protocol with the Xiaomi Magnetic Power Bank 6000mAh will display a charging animation.
12. Q: Can the Xiaomi Magnetic Power Bank 6000mAh be powered by a laptop's Type-C port?
A: No, the Xiaomi Magnetic Power Bank 6000mAh does not support being powered by a laptop's Type-C port.
13. Q: Will the Xiaomi magnetic power bank protrude when charging an iPhone 12 mini/13 mini?
A: The product will extend beyond the edges of the iPhone 12 mini/13 mini when attached. This does not affect normal charging usage.
14. Q: Is it normal for a phone to heat up while being charged by a Xiaomi wireless power bank?
A: It is normal for the phone to heat up during charging. If the heat is excessive, check for any metal objects on the back of the phone, as they can reduce the power bank's efficiency and cause heating. Also, check if the phone has a protective case, as charging with a case can cause more heat compared to charging without one. Additionally, consider the ambient temperature, as higher temperatures can increase heating during wireless charging.
Troubleshooting
1. Q: Why does a Xiaomi power bank only charge an iPhone up to 80% or stop charging after the battery level is 80%?
A: It is due to the iPhone enabling the Optimized Battery Charging function, which slows down charging after 80%. To disable this feature, please go to [Settings] on your iPhone >> [Battery] >> [Battery Health & Charging] >> [Optimized Battery Charging]. Turn off this option and try again.
Running intensive tasks like gaming, video recording, or long calls while charging can also cause the iPhone to overheat, triggering a protective mechanism that slows or stops charging.
2. Q: Why do the charging indicators blink when reconnecting a fully charged Xiaomi power bank?
A: When a fully charged power bank is reconnected, it re-enters the full charge detection mode, causing the LED indicators to blink for about ten minutes before showing a steady full charge. This is a normal phenomenon.
3. Q: Is it normal for all four indicators to blink while charging a device?
A: If the power bank's battery level is between 75% and 100%, all four indicators blinking while charging a device is normal.
If the power bank itself is charging and all four indicators blink without any external device connected, this indicates a malfunction. Please contact the after-sales service center for assistance.
4. Q: Why doesn’t the Xiaomi Magnetic Power Bank 6000mAh charge the phone while showing a normal wireless indicator?
A: 1. This product only supports magnetic wireless charging for iPhone 12 and newer models. Other phone models can experience issues with charging or intermittent charging;
2. Ensure that the phone is fully attached to the power bank.
5. Q: Is it normal to hear current noise, beeping sounds, or other abnormal sounds when the Xiaomi magnetic power bank charges a phone wirelessly?
A: Yes, it is normal to hear slight sounds from the capacitor working and tapping the PCB (Printed Circuit Board) when the power bank discharges wirelessly. Please feel free to use it.
6. Q: Why does the Xiaomi Magnetic Power Bank 6000mAh charge the phone intermittently when charging wirelessly?
A: 1. Intermittent charging is caused by the adapter supplying power to the Type-C port being incompatible with the product. To achieve stable and maximum output power, it is recommended to use a Xiaomi charger of 20W or above to power the power bank;
2. This product is designed for magnetic wireless charging for iPhone 12 and newer models. Other phone models can experience issues with charging or intermittent charging.
7. Q: Why does the indicator on the Xiaomi Magnetic Power Bank 6000mAh flash in blue and fail to charge the device wirelessly?
A: The blue light flashing indicates that the FOD (Foreign Object Detection) function has been triggered. Ensure that the phone case used is non-metallic or check for any metallic foreign objects.
8. Q: Why does the indicator on the Xiaomi Magnetic Power Bank 6000mAh flash in red quickly when charging?
A: Rapid flashing of the red light indicates that the power bank's temperature is too high, triggering over-temperature protection. Wait for the power bank to cool down before charging again.
9. Q: Why does the indicator on the Xiaomi power bank keep flashing when an iPhone data cable is connected to the power bank while the other end is not connected to the phone?
A: Due to the chip inside the iPhone data cable, the cable itself consumes a small amount of current when connected to the power bank. If the other end of the iPhone data cable is not connected to a device, the power bank will recognize the cable intelligently as a low-current device, causing the indicator to continue flashing, which is normal.
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