Xiaomi Smart Evaporative Humidifier FAQ
Overview
1. Q: The introduction of the Xiaomi Smart Evaporative Humidifier
A: The Xiaomi Smart Evaporative Humidifier is a type of cold evaporation device, which uses a fan to bring air and water into contact and exchange to increase the relative humidity of the air. It simulates evaporation in nature, accelerates airflow through the rotation of the wind wheel, promotes water evaporation, and achieves the effect of evenly humidifying the air.
2. Q: What is a mistless humidifier? What are the differences between a mistless humidifier with a mist one?
A: A mistless humidifier is also called a cold evaporative humidifier. Its working principle is to drive the fan to run at high speed through the motor inside the humidifier and pass the wind through the evaporative filter, so that the water on the filter evaporates quickly under the condition of increased airflow, and is brought into the outside air with the high-speed running air, so that the moisture in the air is increased, achieving the purpose of air humidification.
For your reference, here are the differences between a mistless humidifier and a mist humidifier:
1. Mistless humidifiers do not produce mist, and the humidification range is relatively uniform. Mistless evaporative humidifiers do not require high water quality and tap water can be used;
2. Mist humidifiers humidify quickly, but the uniformity is lower than that of mistless humidifiers. The humidity is higher where the humidifier produces mist, and the humidity is lower at places far away from the humidifier. In addition, misty humidifiers produce mist.
Introduction&Usage
1. Q: The introduction of the buttons on the Xiaomi Smart Evaporative Humidifier
A: There are three buttons on the Xiaomi Smart Evaporative Humidifier:
1. Pause button: Press the Pause button to pause the operation of the humidifier. Press it again to resume the operation;
2. Standby button:
(1). Press the Standby button and then the humidifier will beep once and begin working;
(2). When the humidifier is on, press the Standby button to start drying the filter;
(3). Press the Standby button during filter drying to make the humidifier enter Standby mode.
3. Mode button:
(1). Press the Mode button to switch modes which include Constant humidity mode, High-power mode and Sleep mode;
(2). Press and hold the Mode button for 7s to reset.
4. Combined using:
(1). Press the Standby and Mode buttons for 7s simultaneously to enable or disable Wi-Fi;
(2). Press and hold the Standby and Pause buttons for 7s simultaneously to enable or disable the child lock function.
2. Q: How much power does the Xiaomi Smart Evaporative Humidifier consume every day?
A: The Xiaomi Smart Evaporative Humidifier consumes about 0.5kW·h (0.5 degrees) when turned on in High-power mode 24 hours a day.
3. Q: Does the Xiaomi Smart Evaporative Humidifier support water addition from the top?
A: Support.
Method 1: Press the Pause button to pause the operation of the humidifier, and add water directly from the top cover.
Method 2: Remove the main body and the filter, and fill the water tank with water.
Note:
1. Do not exceed the maximum water level mark in the exterior of the water tank;
2. Use purified water if possible to prevent the buildup of scale;
3. Even if the buttons of the humidifier are water-resistant, still make sure to keep the buttons dry during use to avoid malfunctions due to prolonged exposure to moisture;
4. Avoid placing the humidifier near walls or other obstructions for optimal performance;
5. Add water slowly to avoid splashing;
6. If water overflows, pour out the excess water and wipe the main body dry before use.
4. Q: Can the filter element of the Xiaomi Smart Evaporative Humidifier be used interchangeably with that of other humidifiers?
A: No, the filter element of the Xiaomi Smart Evaporative Humidifier is a unique model and is not compatible with other products.
5. Q: How is the filter lifetime of the Xiaomi Smart Evaporative Humidifier calculated, and how often should it be replaced?
A: The filter lifetime of the Xiaomi Smart Evaporative Humidifier is calculated based on the humidifier’s working time. It is recommended that you clean the filter every 1-2 weeks, pour out the residual water in the water tank and clean the water tank to keep the humidifier in the best condition. Under normal circumstances, it is recommended to replace the filter every 3-6 months. When the filter prompts that it is due or the filter needs to be replaced, you can manually reset it through the Mi Home/Xiaomi Home APP.
If your humidifier is used 24 hours a day, the Mi Home/Xiaomi Home APP will prompt that your filter lifetime is due within 1 and a half months. In this case, it is recommended that you clean the filter and water tank, or directly replace the new filter, and then manually reset it through the Mi Home/Xiaomi Home APP.
6. Q: Can the Xiaomi Smart Evaporative Humidifier be used without a filter?
A: No, the mistless humidifier cannot humidify without a filter.
7. Q: Can the Xiaomi Smart Evaporative Humidifier be modified for use?
A: The Xiaomi Smart Evaporative Humidifier cannot be modified in any form. The modification will affect the normal use and performance of the humidifier and will not be covered by the warranty.
8. Q: Can the Xiaomi Smart Evaporative Humidifier remove odors such as oil smoke?
A: The Xiaomi Smart Evaporative Humidifier cannot remove the smell of oil and smoke in the room. It only humidifies the air in the room and does not have the function of removing the oil smoke smell.
There are two ways to remove the oil smoke smell:
1. Ventilate the room, introduce fresh air from outside, and exhaust the smoky air in the room;
2. Remove the oil smoke smell through adsorption and filtration by air purifiers.
9. Q: How does the Xiaomi Smart Evaporative Humidifier sterilize and prevent mildew?
A: The Xiaomi Smart Evaporative Humidifier has several sterilization methods below:
1. By the antibacterial coating on the filter element;
2. By the silver ion components in the water tank.
The anti-mildew method is listed below:
The coating of the filter element can effectively prevent mildew. At the same time, the filter element adopts a suspended design. After the humidifier stops humidification, it will automatically dry, reducing the problem of mildew caused by the filter element being soaked in water for a long time.
10. Q: How to turn on/off the reminder sound of the Xiaomi Smart Evaporative Humidifier?
A: Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> turn on/off [Notification sound].
11. Q: What does the information displayed on the Xiaomi Smart Evaporative Humidifier mean?
A: Display prompt code:
1. E0: It is recommended to clean the pump;
2. E1: It is recommended to clean water and water level sensors.
3. Water shortage indication: Please fill the water tank between the top water level and the lower water level, and restart the operation.
Wi-Fi indicator:
1. Blinking orange: Awaiting connection;
2. Blinking blue: Connecting;
3. Blue: Connected;
4. Orange: Fail to connect;
5. Off: Disabled.
Other indicators:
1. Child lock indicator remains on: Child lock function is enabled;
2. Child lock indicator remains off: Child lock function is disabled;
3. Constant humidity mode indicator remains on: Constant humidity mode;
4. Sleep mode indicator remains on: Sleep mode;
5. High-power mode indicator remains in: High-power mode;
6. Drying indicator remains on: The humidifier is drying the filter;
7. Pausing indicator remains on: The humidifier is paused.
The display also shows the relative humidity value.
APP Related
1. Q: How to connect the Xiaomi Smart Evaporative Humidifier with the Mi Home/Xiaomi Home APP?
A: For your reference, here are the connection methods:
1. Open the Mi Home/Xiaomi Home APP on your phone. If you haven't downloaded the APP, you can scan the QR code on the manual or search for the Mi Home/Xiaomi Home APP in the Google Play Store to download it;
2. After downloading, tap Login/Register. Before connecting, turn on the phone's Wi-Fi, Bluetooth, and positioning functions;
3. After entering the APP, turn on the humidifier. The Wi-Fi function is turned on by default for the first time. A new device connection pop-up window will pop up on the APP page. If it does not pop up, you can also tap the [+] icon at the upper right corner of the homepage and select [Add Device]. After entering the [Add Device] page, a new device connection pop-up window will also pop up. If it does not pop up, you can also scroll down to find the device model of the humidifier to connect. Tap to select the Wi-Fi network to connect. The network to be connected must be the same as the network connected to the mobile phone and it must be a 2.4GHz network. After selecting, enter the Wi-Fi password and tap [Next]. After the connection is successful, select the room where the humidifier is placed and follow the steps to complete.
2. Q: What are the precautions when connecting the Xiaomi Smart Evaporative Humidifier to the Internet?
A: The Xiaomi Smart Evaporative Humidifier supports Internet control and is compatible with most personal routers on the market.
The precautions for network connection are as follows:
1. Before connecting to the network, you need to turn on the Bluetooth and positioning functions of your mobile phone;
2. The humidifier can only connect to a 2.4G Wi-Fi network. 5G Wi-Fi networks are not supported yet;
3. The Wi-Fi encryption method must be WPA or WPA2, and WEP is not supported;
4. The router needs to have DHCP enabled, and does not support the specified static IP, web authentication, or enterprise-oriented 802.1X.
Note:
To remotely control the Xiaomi Smart Evaporative Humidifier, you need to download the Mi Home/Xiaomi Home APP.
3. Q: How to remotely control the Xiaomi Smart Evaporative Humidifier with a mobile phone?
A: Use your mobile phone to scan the QR code on the user manual that comes with the Xiaomi Smart Evaporative Humidifier or install the Mi Home/Xiaomi Home APP through the Google Play Store and bind your Xiaomi Account. Make sure that the 2.4G Wi-Fi at home can be connected normally. Connect your mobile phone to Wi-Fi, turn on the humidifier, open the APP, and the APP will automatically search for nearby Xiaomi devices and prompt you, or tap the [+] at the upper right corner to manually add a device. After adding the humidifier according to the prompts, you can control the humidifier on and off, switch the operating mode, check the current indoor humidity, etc. through the APP. After the device is powered on and can be connected to the Internet normally, you can also control the device through the APP even if you are not at the location of the device.
4. Q: What to do if the Xiaomi Smart Evaporative Humidifier fails to update the firmware in the APP?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Check whether the mobile phone network is normal;
2. Check whether the network connected to the humidifier is normal;
3. Reset the humidifier and then connect to the Mi Home/Xiaomi Home APP to try the firmware update.
5. Q: What to do if the Xiaomi Smart Evaporative Humidifier cannot be connected to Wi-Fi?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Confirm that the Wi-Fi network connected to the phone is the same as the network the humidifier is connected to;
2. Confirm whether the connected Wi-Fi network is 2.4GHz, the machine does not support connecting to 5GHz network;
3. Check whether the Wi-Fi network password is correct.
Note:
Take an Android phone as an example, enter the phone settings to find Wi-Fi settings, find the Wi-Fi network currently connected to the phone, tap this Wi-Fi and the Wi-Fi information will appear.
6. Q: How to enable or disable the child lock function of the Xiaomi Smart Evaporative humidifier?
A: Press and hold the Standby and Pause buttons for 7 seconds simultaneously or use the APP to enable or disable the child lock function. You can also unplug the power adapter and restart the humidifier to disable the child lock.
Note:
During the enabling of the child lock function, the child lock indicator will blink twice with a beep when any button is pressed, and the humidifier will not respond to any button operations.
FAQ
1. Q: What to do if the Xiaomi Smart Evaporative Humidifier cannot be turned on?
A: If the Xiaomi Smart Evaporative Humidifier cannot be turned on, you can refer to the following methods for troubleshooting:
1. After reinstalling the humidifier, connect the power adapter, and then insert the power adapter into a power socket that meets the product requirements. The humidifier will sound a beep and enter the standby mode;
2. Press the Standby button on the top of the humidifier, and the humidifier will sound a beep and start working. If there is no prompt sound, please confirm whether the notification sound is turned off in the Mi Home/Xiaomi Home APP;
3. Check whether the screen brightness is reduced or turned off in the APP, so that it is mistakenly thought that it is not turned on. In the APP, you can adjust the brightness of the display in the settings;
4. If the above methods are not effective, please contact the after-sales service center for repair.
Note:
1. When there is a lack of water, the display will show a water shortage indication, accompanied by a short beep prompt. At this time, unplug the power adapter, add water and restart;
2. In High-power mode, the filter drying takes 45 minutes, and in Constant humidity and Sleep modes, the filter drying takes 90 minutes;
3. When the humidifier is not in use for a long time, please unplug the power adapter and drain the water in the water tank, clean the filter, air dry it, and store the device properly;
3. It is recommended to air dry the filter before standby or shutting down, especially when the humidifier is not used for a long time, it is recommended to clean and air dry the filter before storing it to avoid odor from the damp filter;
4. In the APP, you can set the display brightness.
2. Q: Why does the Xiaomi Smart Evaporative Humidifier still work after pressing the Standby button?
A: Press the Standby button to start drying the filter by default. It can effectively reduce the odor and mold problems of the filter element. In the High-power mode, the drying time is about 45 minutes, and in the Constant humidity and Sleep modes, the drying time is about 90 minutes.
3. Q: How to deal with the odor of the Xiaomi Smart Evaporative Humidifier?
A: For your reference, here is how to deal with the odor of the Xiaomi Smart Evaporative Humidifier:
1. It can be caused by the long sealing time during the storage and transportation of the new humidifier. It is recommended that you turn on the humidifier normally, add water and run it in the High-power mode for a while before use. If there is still odor after 5 minutes, please contact customer service for processing;
2. It can be caused by insects entering the water tank or the water has been used for too long. You can check and clean the water tank and humidifier body, refill with clean water, and check whether the odor is emitted by the filter element. During use, it is recommended to dry the filter element every time you stop using it;
3. Wash the filter element with clean water for more than 2 times. Except for the citric acid that is randomly provided or purchased by yourself, do not use chemical agents to clean the filter element (such as hot water, fragrance, essential oil or disinfectant);
4. If the filter element turns yellow or black and is accompanied by an odor that cannot be removed, it is necessary to replace the filter element and clean the water tank.
Note:
The actual replacement time needs to take into account the use time of the filter element and the use environment. In places with poor environments, the filter element life can be shorter and more likely to produce odor.
4. Q: Why is the Xiaomi Smart Evaporative Humidifier still humidifying when the current ambient humidity exceeds the constant humidity target set in the APP?
A: After the humidifier is set to constant humidity, the actual operating humidity can be higher than the set value, which is normal. In order to ensure that the indoor constant humidity effect can last longer and avoid repeated startup of the device affecting the product experience, the constant humidity logic of some models will be higher than the setting and then stop running. Under different models and different constant humidity values, the specific logic is different and cannot be displayed uniformly, but it is not a product fault. Please use it normally.
5. Q: Why is the humidity still very high when the Avoid extreme humidity option is turned on?
A: In the High-power mode and Sleep mode, the Avoid extreme humidity feature of the humidifier can be enabled, and the triggered humidity value is set to 80%. In order to ensure that the indoor constant humidity effect can last longer and to avoid repeated startup of the device affecting the product experience, the operating logic will be 5% to 7% higher than the setting and then stop. The specific logic of each model is different and cannot be displayed uniformly, but it is not a product fault. Please use it normally.
6. Q: Why is the humidification effect of the Xiaomi Smart Evaporative Humidifier poor/not obvious?
A: Please check whether the area of the use environment is consistent with the area and gear of the Xiaomi Smart Evaporative Humidifier. This humidifier is suitable for rooms with an area of no more than 60 square meters. In addition, the airtightness and height of the room will also affect the effect. It is recommended that you try to close the doors and windows when using it.
7. Q: Why does the Xiaomi Smart Evaporative Humidifier fail to work when pressing the buttons?
A: For your reference, here are the methods below for troubleshooting:
1. Check whether the child lock function is turned on in the Mi Home/Xiaomi Home APP. After turning on the child lock, press any button and the prompt tone will beep twice and the light will flash twice, but there will be no response;
2. Check whether the humidifier is powered on and turned on normally;
3. If the above methods are not effective, please contact the after-sales service center for repair.
8 Q: What to do if the Xiaomi Smart Evaporative Humidifier always shows offline or cannot be connected to Wi-Fi in the Mi Home/Xiaomi Home APP?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Confirm whether the Xiaomi Smart Evaporative Humidifier can be powered on and turned on normally and operate normally;
2. Confirm whether the Wi-Fi is connected and used normally;
3. Please unplug the power cord and wait for 10 seconds before powering on (the power needs to be discharged for a while), or try to reset the Wi-Fi of the humidifier and reconnect to Wi-Fi.
9. Q: Why are there differences in humidity when multiple Xiaomi Smart Evaporative Humidifiers are used in the same environment?
A: The humidity detection principles and working methods of different products are slightly different. The humidity detection value is related to factors such as airflow and ambient temperature. The values detected in different locations and different devices will have certain differences. The Xiaomi Smart Evaporative Humidifier has been experimentally inspected and the error compared with the standard instrument in the laboratory environment is about ±5%.
10. Q: Why is the humidity displayed by the Xiaomi Smart Evaporative Humidifier different from that displayed by other hygrometers?
A: The Xiaomi Smart Evaporative Humidifier has a humidity detection function. The sensor is on the back of the humidifier. Please make sure that there is no obstruction or heat source interference on the back of the humidifier.
If different devices display different humidity, you can refer to the following points:
1. The humidity measured by the hygrometer will be quite different due to different indoor environment detection positions. Therefore, the hygrometer can be placed near the humidity sensor of the humidifier, measuring for 10 minutes and then you can check the value after it stabilizes;
2. Different products have slightly different humidity detection principles and working methods. The humidity detection value is related to factors such as airflow and ambient temperature. The values detected at different locations and different devices will have certain differences. The Xiaomi Smart Evaporative humidifier has been experimentally inspected and the error compared with the standard instrument in the laboratory environment is ±5%.
11. Q: Why does the water in the water tank of the Xiaomi Smart Evaporative Humidifier turn yellow and are there foreign objects? Why does the filter turn yellow?
A: For these issues, here are the reasons and resolutions below:
1. Foreign objects in the water tank are caused by the high-speed rotation of the wind wheel, which will generate a small amount of suction at the air inlet, sucking the lighter objects around (such as paper scraps, small mosquitoes, wool, hair, etc.) into the humidifier, and eventually enter the water tank. This phenomenon is normal. Turn off the humidifier and then open the water tank to clean it;
2. After the humidifier has been used for a period of time, dust and other impurities in the environment will make the water turn yellow. You need to clean the water tank and refill it with water before use;
3. The yellowing of the filter is mainly caused by the combined effects of the ambient air and water quality. It is recommended that you clean the filter and water tank regularly to achieve the best use of the humidifier.
12. Q: Why does the filter in the water tank of the Xiaomi Smart Humidifier smell, get dirty, and get moldy?
A: For these issues, here are the reasons and resolutions below:
1. The smell and dirt of the filter are mainly caused by the ambient air and water quality. It is recommended that you clean the filter and water tank regularly to achieve the best use of the humidifier;
2. The mold of the filter is caused by the filter being in a high humidity state for a long time. If your humidifier is not used for a long time, please thoroughly air dry the filter, empty and dry the water tank;
3. When shutting down, the drying mode will be turned on by default. It is recommended that you complete the air drying after shutting down each time, which can effectively reduce the occurrence of filter mold.
13. Q: How to clean the Xiaomi Smart Evaporative Humidifier?
A: For your reference, here is how to clean the Xiaomi Smart Evaporative Humidifier below:
1. Clean the water tank: Empty the water tank, and clean it with a clean, soft cloth. Then wipe the exterior of the tank and the lower coupler dry;
2. Clean the filter: Rinse the filter 2 to 3 times under clean water;
Note:
(1). Do not squeeze the filter or expose it to direct sunlight for drying;
(2). Replace the filter every 3 to 6 months with the genuine ones from the official channel.
3. Clean the water pipeline. To prevent the buildup of scale from affecting the humidifier’s service life, use citric acid to clean the water pipeline once every 1 to 2 months, depending on the local water quality and frequency of use;
Follow the steps below to clean:
(1). Follow the instructions for the citric acid you purchased to dissolve it in water, and then add the citric acid solution into the water tank;
(2). Press and hold the Pause button for 7 seconds to enter the cleaning mode. After 30 minutes, the humidifier will make a beep when the cleaning is completed;
(3). Pour the citric acid solution out of the water tank. Then clean the tank and the filter with clean water.
4. Clean the water level sensor. Clean the water level sensor with a damp, soft cloth. Do not wipe the sensor directly with any hard objects.
Note:
Depending on the local water quality, it is recommended to clean the water level sensor every 1 to 3 minutes.
14. Q: Does the Xiaomi Smart Evaporative Humidifier have any requirements for water temperature?
A: The water temperature of the Xiaomi Smart Evaporative Humidifier is between 0℃ to 40℃.
15. Q: Why can the target humidity in the Mi Home/Xiaomi Home APP only be set from 40% to 70%?
A: The human body feels comfortable when the humidity is at 40% to 60%RH. When the ambient humidity is lower than 30%, the indoor humidity is dry, which can cause dry skin, sore throat, dry respiratory tract, and easily cause respiratory diseases such as asthma. When the ambient humidity is higher than 70%, the air will be very humid, bacteria can easily grow, and you will feel the sticky and uncomfortable feeling of touching the surrounding objects.
16. Q: What to do if the water level float ball of the Xiaomi Smart Evaporative Humidifier does not rise?
A: Take out the upper main body, then take out the filter element bracket and filter element in the base, and pull out the float ball cover upwards. After pulling it out, clean the float ball and the cover, and check if there is any foreign matter or scale blocking that causes the float ball to get stuck and not rise. After cleaning, put the float ball inside, and then cover the float ball cover.
17. Q: Why does the Xiaomi Smart Evaporative Humidifier not alarm or enter automatic drying when it is short of water?
A: Please scan the QR code on the water tank to view the video tutorial on disassembling and cleaning the water pump, check whether there is any foreign matter attached to the water level probe, clean it with a clean soft cloth, and it is recommended to use citric acid to clean the water pipeline.
18. Q: What to do if the Xiaomi Smart Evaporative Humidifier cannot humidify when there is water?
A: It can be caused by slight air blockage. You can first cut off the power supply, remove the body vertically upwards, try to gently shake the water tank to expel the gas, then install the body and restart the humidifier.
19. Q: Why is the Xiaomi Smart Evaporative Humidifier still drying even though the filter element has been dried?
A: The humidifier will automatically enter Standby mode after the filter element has been dried. If the filter element has been dried but the humidifier is still drying, press the Standby button to enter Standby mode directly.
Note:
In High-power mode, the filter drying takes 45 minutes, and in Constant humidity and Sleep modes, the filter drying takes 90 minutes.
20. Q: Will the Xiaomi Smart Evaporative Humidifier stop working after the filter expires?
A: The humidifier can still be used after the filter expires, however, in order to ensure the humidification effect, it is recommended to replace the filter before it expires.
21. Q: How to determine whether the filter needs to be replaced without using the Mi Home/Xiaomi Home APP?
A: The filter needs to be replaced every 3 to 6 months, however, the specific replacement situation needs to be based on the actual use of the filter. If it becomes very black or dirty and is accompanied by an odor, the filter needs to be replaced in time.
Note:
Please purchase the filter in the official channel.
22. Q: What to do if the water tank of the Xiaomi Smart Evaporative Humidifier is leaking?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Check if the water in the water tank overflows due to excessive water addition;
2. Check if water drops fall on the components on the top of the humidifier when adding water, causing water to spray out or flow out after turning on the humidifier;
3. Check if the water tank is hit by other objects and breaks;
4. After the water tank is filled with water, please do not move the humidifier. Moving or shaking the machine can cause water in the water tank to leak out.
23. Q: What to do if the screen of the Xiaomi Smart Evaporative Humidifier does not light despite the humidifier is working normally?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Open the Mi Home/Xiaomi Home APP to check whether the display is turned off in the settings;
2. Press and hold the Mode button for 7 seconds, reset the humidifier and check whether it is normal.
24. Q: How to place the Xiaomi Smart Evaporative Humidifier?
A: The humidifier should be placed on a flat and stable ground, at least 2m away from furniture, electronic products, and people. The back of the humidifier should be kept at least 25cm away from the wall to avoid affecting the humidity sensor detection inside the device. It is not recommended to place it near items that are easily affected by moisture, electronic products, or places with a lot of oil smoke or odor.
Note:
Do not place the humidifier on wooden materials to prevent it from being deformed due to moisture after long-term use.
25. Q: What will happen if the Xiaomi Smart Evaporative Humidifier is blown towards people for a long time?
A: When using a humidifier, it is recommended to keep a minimum distance of more than 2 meters from the device. The cold air blown directly on people for a long time can cause the body to catch a cold, cough, and temporary stiffness.
Note:
When using a humidifier, pay attention to keeping the water tank clean to prevent bacteria from growing in the water tank due to dirt.
26. Q: Is there a risk of respiratory infection if the Xiaomi Smart Evaporative Humidifier is used for a long time without cleaning the water tank?
A: The humidifier itself will not cause health problems, however, if the humidifier is used for a long time and is not cleaned regularly, for example the filter is expired or very dirty, the filter is not replaced in time, or the water tank is unhygienic, there can be bacteria floating in the air with the water vapor, causing harm to your health.
27. Q: Why is there water on the outer shell after adding water to the Xiaomi Smart Evaporative Humidifier?
A: This is because the humidifier pours water from the top when it is running, and the running wind wheel will spray water all around, and water will spray out from the hole or top. It is recommended to turn off the power of the humidifier before adding water and wait for the fan to stop completely before adding water. Wait for a few seconds after adding water, and then start the humidifier after all the water falls into the water tank.
28. Q: Why is there foam in the water tank of the Xiaomi Smart Evaporative Humidifier?
A: The foam in the water tank is due to the trace dissolution of the antibacterial additives attached to the filter element. We have conducted multiple safety tests on the filter element and antibacterial additives to ensure that you are absolutely safe to use. You can also improve this issue by changing the water in the water tank. Or pour out all the water in the water tank and clean the filter element, filter element bracket and water tank. If it has been used for a long time and is seriously dirty, it is recommended that you use citric acid cleaning agent to clean it.
Note:
The filter element, water tank, and filter element bracket cannot be exposed to the sun. Do not use hard brush tools and other cleaning agents when cleaning, such as detergent, disinfectant, white vinegar, etc.
29. Q: What to do if the display of the Xiaomi Smart Evaporative Humidifier is black?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> check whether [Display] is turned off;
2. Check whether the humidifier is placed in a bright place, causing the brightness of the display to be blocked and mistakenly considered to be off.
30. Q: How to check which Wi-Fi the Xiaomi Smart Evaporative Humidifier is connected to?
A: Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> [Additional settings] >> [Device network].
31. Q: How to rename the Xiaomi Smart Evaporative Humidifier?
A: Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> [Device name].
32. Q: How to modify the location information of the Xiaomi Smart Evaporative Humidifier?
A: Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> [Location management] >> you can modify the location information here.
33. Q: How to share the Xiaomi Smart Evaporative Humidifier with others?
A: Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> [Share device] >> [Xiaomi Account (Phone)] >> enter [Email/Phone/Xiaomi Account ID] >> tap [OK].
34. Q: How to delete the permissions for others of the Xiaomi Smart Evaporative Humidifier?
A: Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> [Share device] >> [Xiaomi Account (Phone)] >> [Shared] >> delete the ID as you need.
35. Q: Why are the iOS phones often unable to be connected to the Xiaomi Smart Evaporative Humidifier?
A: Check whether the Mi Home/Xiaomi Home APP is the latest version. It can also be due to interference from the phone's Bluetooth device or signal problems that cause the device to not be searched. You can try to manually select and add the device to bind.
36. Q: Why does the humidity value of the Xiaomi Smart Evaporative Humidifier remain unchanged?
A: If the humidity value on the top of the Xiaomi Smart Evaporative Humidifier remains unchanged, you can blow air into the back of the humidifier. If the value changes, it means there is no problem with the device. If the value remains unchanged, it means the device is faulty.
37. Q: Why does the Xiaomi Smart Evaporative Humidifier automatically stop when one hand is placed on the top cover?
A: The Xiaomi Smart Evaporative Humidifier has a built-in fan stop protection function. When the humidifier detects that an object is placed on the top cover, it will automatically stop the fan. When the object is removed, the humidifier will resume its previous function.
38. Q: What to do if the Xiaomi Smart Evaporative Humidifier has a loud running noise?
A: For this issue, you can refer to the following methods for troubleshooting:
1. When the humidifier is turned on for the first time, the water pump will be empty for a short time, making abnormal noises. This is normal and will return to normal after running for about 3 minutes;
2. Check whether there are foreign objects in the water tank;
3. When water is about to run out, the water pump can also make empty pumping sounds or the sounds of filter elements falling into the water. Please add water to the water tank in time;
4. It can be that your filter element is not installed in place. Please try to reinstall the filter element;
5. Check whether the filter element is dirty, clean the filter element;
6. Check whether the water hole on the filter element is blocked, clean the water hole.
If the above methods are not effective, please contact the after-sales service center for inspection and repair.
39. Q: Why is the noise of the Xiaomi Smart Evaporative Humidifier getting louder and louder when running in Constant humidity mode?
A: The Constant humidity mode of the Xiaomi Smart Evaporative Humidifier will adjust the operating status according to the humidity and change speed of the environment where the humidifier is located. If the humidity in the room is detected to rise slowly, the humidifier will automatically increase the humidification amount to reach the target humidity as soon as possible. The actual humidification effect is related to factors such as the area of your room, ambient temperature, humidity and ventilation conditions.
If you think the noise is too loud in Constant humidity mode, you can connect the humidifier to the Mi Home/Xiaomi Home APP and update the firmware to the latest version, which will help reduce the maximum noise in Constant humidity mode.
The update method is listed below:
Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> [Firmware update]. During the update process, please ensure that the power connection is normal and the network connection is stable.
40. Q: Why does the Xiaomi Smart Evaporative Humidifier make a sound of parts falling off when it is shaken or moved?
A: The water level sensor, water level float ball and filter element of the humidifier will make a slight sound due to the movement of the machine, which is normal.
41. Q: Why does the Xiaomi Smart Evaporative Humidifier consume water so quickly? Can the water tank be enlarged?
A: The humidification capacity of the Xiaomi Smart Evaporative humidifier varies under different temperatures and humidities. In high-temperature and low-humidity environments, the actual humidification capacity will be greater than the rated humidification capacity. It is recommended that you add water to the water tank in time to ensure that your humidifier continues to work normally.
The humidifier cannot be modified in any form. Modifications will affect the normal use and performance of the humidifier and will not be covered by the warranty.
42. Q: What to do if the Xiaomi Smart Evaporative Humidifier reports a fan failure?
A: Please check whether there is water accumulation on the coupler, if there is no water accumulation, it can be caused by an unstable power supply. Please try to plug and unplug the power supply and restart the humidifier.
If the issue persists, please contact the after-sales service center for inspection and repair.
43. Q: What to do if water sprays upwards when the Xiaomi Smart Evaporative Humidifier is running?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Because the water in the water tank has been circulated many times, the antibacterial additives dissolved in the filter element are mixed with impurities in the air and water, and the foam produced is sucked out and sprayed by the fan, resulting in the phenomenon of water spraying. It is recommended that you pour out the remaining water in the water tank, thoroughly clean the water tank and filter element, and replace the clean water source;
Note:
1. It is recommended that you pour out the remaining water in the water tank, clean the water tank, and rinse the filter element every week when you use the humidifier in the future;
2. It is recommended that you use clean tap water at room temperature, and do not add hot water above 40℃.
If the above methods are not effective, please contact the after-sales service center for inspection and repair.
44. Q: Why is it difficult to remove the outer shell of the Xiaomi Smart Evaporative Humidifier?
A: After turning off the power of the humidifier and keeping it away from the power source, hold the top edge of the device and shake the outer shell, and try to remove the outer shell vertically upwards.
45. Q: Why are the colors of the Xiaomi Smart Evaporative Humidifier filters different?
A: Filters from different production batches can have slightly different colors, which will not affect the performance of the humidifier or your safety. You can use it with confidence.
1. Q: The introduction of the Xiaomi Smart Evaporative Humidifier
A: The Xiaomi Smart Evaporative Humidifier is a type of cold evaporation device, which uses a fan to bring air and water into contact and exchange to increase the relative humidity of the air. It simulates evaporation in nature, accelerates airflow through the rotation of the wind wheel, promotes water evaporation, and achieves the effect of evenly humidifying the air.
2. Q: What is a mistless humidifier? What are the differences between a mistless humidifier with a mist one?
A: A mistless humidifier is also called a cold evaporative humidifier. Its working principle is to drive the fan to run at high speed through the motor inside the humidifier and pass the wind through the evaporative filter, so that the water on the filter evaporates quickly under the condition of increased airflow, and is brought into the outside air with the high-speed running air, so that the moisture in the air is increased, achieving the purpose of air humidification.
For your reference, here are the differences between a mistless humidifier and a mist humidifier:
1. Mistless humidifiers do not produce mist, and the humidification range is relatively uniform. Mistless evaporative humidifiers do not require high water quality and tap water can be used;
2. Mist humidifiers humidify quickly, but the uniformity is lower than that of mistless humidifiers. The humidity is higher where the humidifier produces mist, and the humidity is lower at places far away from the humidifier. In addition, misty humidifiers produce mist.
Introduction&Usage
1. Q: The introduction of the buttons on the Xiaomi Smart Evaporative Humidifier
A: There are three buttons on the Xiaomi Smart Evaporative Humidifier:
1. Pause button: Press the Pause button to pause the operation of the humidifier. Press it again to resume the operation;
2. Standby button:
(1). Press the Standby button and then the humidifier will beep once and begin working;
(2). When the humidifier is on, press the Standby button to start drying the filter;
(3). Press the Standby button during filter drying to make the humidifier enter Standby mode.
3. Mode button:
(1). Press the Mode button to switch modes which include Constant humidity mode, High-power mode and Sleep mode;
(2). Press and hold the Mode button for 7s to reset.
4. Combined using:
(1). Press the Standby and Mode buttons for 7s simultaneously to enable or disable Wi-Fi;
(2). Press and hold the Standby and Pause buttons for 7s simultaneously to enable or disable the child lock function.
2. Q: How much power does the Xiaomi Smart Evaporative Humidifier consume every day?
A: The Xiaomi Smart Evaporative Humidifier consumes about 0.5kW·h (0.5 degrees) when turned on in High-power mode 24 hours a day.
3. Q: Does the Xiaomi Smart Evaporative Humidifier support water addition from the top?
A: Support.
Method 1: Press the Pause button to pause the operation of the humidifier, and add water directly from the top cover.
Method 2: Remove the main body and the filter, and fill the water tank with water.
Note:
1. Do not exceed the maximum water level mark in the exterior of the water tank;
2. Use purified water if possible to prevent the buildup of scale;
3. Even if the buttons of the humidifier are water-resistant, still make sure to keep the buttons dry during use to avoid malfunctions due to prolonged exposure to moisture;
4. Avoid placing the humidifier near walls or other obstructions for optimal performance;
5. Add water slowly to avoid splashing;
6. If water overflows, pour out the excess water and wipe the main body dry before use.
4. Q: Can the filter element of the Xiaomi Smart Evaporative Humidifier be used interchangeably with that of other humidifiers?
A: No, the filter element of the Xiaomi Smart Evaporative Humidifier is a unique model and is not compatible with other products.
5. Q: How is the filter lifetime of the Xiaomi Smart Evaporative Humidifier calculated, and how often should it be replaced?
A: The filter lifetime of the Xiaomi Smart Evaporative Humidifier is calculated based on the humidifier’s working time. It is recommended that you clean the filter every 1-2 weeks, pour out the residual water in the water tank and clean the water tank to keep the humidifier in the best condition. Under normal circumstances, it is recommended to replace the filter every 3-6 months. When the filter prompts that it is due or the filter needs to be replaced, you can manually reset it through the Mi Home/Xiaomi Home APP.
If your humidifier is used 24 hours a day, the Mi Home/Xiaomi Home APP will prompt that your filter lifetime is due within 1 and a half months. In this case, it is recommended that you clean the filter and water tank, or directly replace the new filter, and then manually reset it through the Mi Home/Xiaomi Home APP.
6. Q: Can the Xiaomi Smart Evaporative Humidifier be used without a filter?
A: No, the mistless humidifier cannot humidify without a filter.
7. Q: Can the Xiaomi Smart Evaporative Humidifier be modified for use?
A: The Xiaomi Smart Evaporative Humidifier cannot be modified in any form. The modification will affect the normal use and performance of the humidifier and will not be covered by the warranty.
8. Q: Can the Xiaomi Smart Evaporative Humidifier remove odors such as oil smoke?
A: The Xiaomi Smart Evaporative Humidifier cannot remove the smell of oil and smoke in the room. It only humidifies the air in the room and does not have the function of removing the oil smoke smell.
There are two ways to remove the oil smoke smell:
1. Ventilate the room, introduce fresh air from outside, and exhaust the smoky air in the room;
2. Remove the oil smoke smell through adsorption and filtration by air purifiers.
9. Q: How does the Xiaomi Smart Evaporative Humidifier sterilize and prevent mildew?
A: The Xiaomi Smart Evaporative Humidifier has several sterilization methods below:
1. By the antibacterial coating on the filter element;
2. By the silver ion components in the water tank.
The anti-mildew method is listed below:
The coating of the filter element can effectively prevent mildew. At the same time, the filter element adopts a suspended design. After the humidifier stops humidification, it will automatically dry, reducing the problem of mildew caused by the filter element being soaked in water for a long time.
10. Q: How to turn on/off the reminder sound of the Xiaomi Smart Evaporative Humidifier?
A: Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> turn on/off [Notification sound].
11. Q: What does the information displayed on the Xiaomi Smart Evaporative Humidifier mean?
A: Display prompt code:
1. E0: It is recommended to clean the pump;
2. E1: It is recommended to clean water and water level sensors.
3. Water shortage indication: Please fill the water tank between the top water level and the lower water level, and restart the operation.
Wi-Fi indicator:
1. Blinking orange: Awaiting connection;
2. Blinking blue: Connecting;
3. Blue: Connected;
4. Orange: Fail to connect;
5. Off: Disabled.
Other indicators:
1. Child lock indicator remains on: Child lock function is enabled;
2. Child lock indicator remains off: Child lock function is disabled;
3. Constant humidity mode indicator remains on: Constant humidity mode;
4. Sleep mode indicator remains on: Sleep mode;
5. High-power mode indicator remains in: High-power mode;
6. Drying indicator remains on: The humidifier is drying the filter;
7. Pausing indicator remains on: The humidifier is paused.
The display also shows the relative humidity value.
APP Related
1. Q: How to connect the Xiaomi Smart Evaporative Humidifier with the Mi Home/Xiaomi Home APP?
A: For your reference, here are the connection methods:
1. Open the Mi Home/Xiaomi Home APP on your phone. If you haven't downloaded the APP, you can scan the QR code on the manual or search for the Mi Home/Xiaomi Home APP in the Google Play Store to download it;
2. After downloading, tap Login/Register. Before connecting, turn on the phone's Wi-Fi, Bluetooth, and positioning functions;
3. After entering the APP, turn on the humidifier. The Wi-Fi function is turned on by default for the first time. A new device connection pop-up window will pop up on the APP page. If it does not pop up, you can also tap the [+] icon at the upper right corner of the homepage and select [Add Device]. After entering the [Add Device] page, a new device connection pop-up window will also pop up. If it does not pop up, you can also scroll down to find the device model of the humidifier to connect. Tap to select the Wi-Fi network to connect. The network to be connected must be the same as the network connected to the mobile phone and it must be a 2.4GHz network. After selecting, enter the Wi-Fi password and tap [Next]. After the connection is successful, select the room where the humidifier is placed and follow the steps to complete.
2. Q: What are the precautions when connecting the Xiaomi Smart Evaporative Humidifier to the Internet?
A: The Xiaomi Smart Evaporative Humidifier supports Internet control and is compatible with most personal routers on the market.
The precautions for network connection are as follows:
1. Before connecting to the network, you need to turn on the Bluetooth and positioning functions of your mobile phone;
2. The humidifier can only connect to a 2.4G Wi-Fi network. 5G Wi-Fi networks are not supported yet;
3. The Wi-Fi encryption method must be WPA or WPA2, and WEP is not supported;
4. The router needs to have DHCP enabled, and does not support the specified static IP, web authentication, or enterprise-oriented 802.1X.
Note:
To remotely control the Xiaomi Smart Evaporative Humidifier, you need to download the Mi Home/Xiaomi Home APP.
3. Q: How to remotely control the Xiaomi Smart Evaporative Humidifier with a mobile phone?
A: Use your mobile phone to scan the QR code on the user manual that comes with the Xiaomi Smart Evaporative Humidifier or install the Mi Home/Xiaomi Home APP through the Google Play Store and bind your Xiaomi Account. Make sure that the 2.4G Wi-Fi at home can be connected normally. Connect your mobile phone to Wi-Fi, turn on the humidifier, open the APP, and the APP will automatically search for nearby Xiaomi devices and prompt you, or tap the [+] at the upper right corner to manually add a device. After adding the humidifier according to the prompts, you can control the humidifier on and off, switch the operating mode, check the current indoor humidity, etc. through the APP. After the device is powered on and can be connected to the Internet normally, you can also control the device through the APP even if you are not at the location of the device.
4. Q: What to do if the Xiaomi Smart Evaporative Humidifier fails to update the firmware in the APP?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Check whether the mobile phone network is normal;
2. Check whether the network connected to the humidifier is normal;
3. Reset the humidifier and then connect to the Mi Home/Xiaomi Home APP to try the firmware update.
5. Q: What to do if the Xiaomi Smart Evaporative Humidifier cannot be connected to Wi-Fi?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Confirm that the Wi-Fi network connected to the phone is the same as the network the humidifier is connected to;
2. Confirm whether the connected Wi-Fi network is 2.4GHz, the machine does not support connecting to 5GHz network;
3. Check whether the Wi-Fi network password is correct.
Note:
Take an Android phone as an example, enter the phone settings to find Wi-Fi settings, find the Wi-Fi network currently connected to the phone, tap this Wi-Fi and the Wi-Fi information will appear.
6. Q: How to enable or disable the child lock function of the Xiaomi Smart Evaporative humidifier?
A: Press and hold the Standby and Pause buttons for 7 seconds simultaneously or use the APP to enable or disable the child lock function. You can also unplug the power adapter and restart the humidifier to disable the child lock.
Note:
During the enabling of the child lock function, the child lock indicator will blink twice with a beep when any button is pressed, and the humidifier will not respond to any button operations.
FAQ
1. Q: What to do if the Xiaomi Smart Evaporative Humidifier cannot be turned on?
A: If the Xiaomi Smart Evaporative Humidifier cannot be turned on, you can refer to the following methods for troubleshooting:
1. After reinstalling the humidifier, connect the power adapter, and then insert the power adapter into a power socket that meets the product requirements. The humidifier will sound a beep and enter the standby mode;
2. Press the Standby button on the top of the humidifier, and the humidifier will sound a beep and start working. If there is no prompt sound, please confirm whether the notification sound is turned off in the Mi Home/Xiaomi Home APP;
3. Check whether the screen brightness is reduced or turned off in the APP, so that it is mistakenly thought that it is not turned on. In the APP, you can adjust the brightness of the display in the settings;
4. If the above methods are not effective, please contact the after-sales service center for repair.
Note:
1. When there is a lack of water, the display will show a water shortage indication, accompanied by a short beep prompt. At this time, unplug the power adapter, add water and restart;
2. In High-power mode, the filter drying takes 45 minutes, and in Constant humidity and Sleep modes, the filter drying takes 90 minutes;
3. When the humidifier is not in use for a long time, please unplug the power adapter and drain the water in the water tank, clean the filter, air dry it, and store the device properly;
3. It is recommended to air dry the filter before standby or shutting down, especially when the humidifier is not used for a long time, it is recommended to clean and air dry the filter before storing it to avoid odor from the damp filter;
4. In the APP, you can set the display brightness.
2. Q: Why does the Xiaomi Smart Evaporative Humidifier still work after pressing the Standby button?
A: Press the Standby button to start drying the filter by default. It can effectively reduce the odor and mold problems of the filter element. In the High-power mode, the drying time is about 45 minutes, and in the Constant humidity and Sleep modes, the drying time is about 90 minutes.
3. Q: How to deal with the odor of the Xiaomi Smart Evaporative Humidifier?
A: For your reference, here is how to deal with the odor of the Xiaomi Smart Evaporative Humidifier:
1. It can be caused by the long sealing time during the storage and transportation of the new humidifier. It is recommended that you turn on the humidifier normally, add water and run it in the High-power mode for a while before use. If there is still odor after 5 minutes, please contact customer service for processing;
2. It can be caused by insects entering the water tank or the water has been used for too long. You can check and clean the water tank and humidifier body, refill with clean water, and check whether the odor is emitted by the filter element. During use, it is recommended to dry the filter element every time you stop using it;
3. Wash the filter element with clean water for more than 2 times. Except for the citric acid that is randomly provided or purchased by yourself, do not use chemical agents to clean the filter element (such as hot water, fragrance, essential oil or disinfectant);
4. If the filter element turns yellow or black and is accompanied by an odor that cannot be removed, it is necessary to replace the filter element and clean the water tank.
Note:
The actual replacement time needs to take into account the use time of the filter element and the use environment. In places with poor environments, the filter element life can be shorter and more likely to produce odor.
4. Q: Why is the Xiaomi Smart Evaporative Humidifier still humidifying when the current ambient humidity exceeds the constant humidity target set in the APP?
A: After the humidifier is set to constant humidity, the actual operating humidity can be higher than the set value, which is normal. In order to ensure that the indoor constant humidity effect can last longer and avoid repeated startup of the device affecting the product experience, the constant humidity logic of some models will be higher than the setting and then stop running. Under different models and different constant humidity values, the specific logic is different and cannot be displayed uniformly, but it is not a product fault. Please use it normally.
5. Q: Why is the humidity still very high when the Avoid extreme humidity option is turned on?
A: In the High-power mode and Sleep mode, the Avoid extreme humidity feature of the humidifier can be enabled, and the triggered humidity value is set to 80%. In order to ensure that the indoor constant humidity effect can last longer and to avoid repeated startup of the device affecting the product experience, the operating logic will be 5% to 7% higher than the setting and then stop. The specific logic of each model is different and cannot be displayed uniformly, but it is not a product fault. Please use it normally.
6. Q: Why is the humidification effect of the Xiaomi Smart Evaporative Humidifier poor/not obvious?
A: Please check whether the area of the use environment is consistent with the area and gear of the Xiaomi Smart Evaporative Humidifier. This humidifier is suitable for rooms with an area of no more than 60 square meters. In addition, the airtightness and height of the room will also affect the effect. It is recommended that you try to close the doors and windows when using it.
7. Q: Why does the Xiaomi Smart Evaporative Humidifier fail to work when pressing the buttons?
A: For your reference, here are the methods below for troubleshooting:
1. Check whether the child lock function is turned on in the Mi Home/Xiaomi Home APP. After turning on the child lock, press any button and the prompt tone will beep twice and the light will flash twice, but there will be no response;
2. Check whether the humidifier is powered on and turned on normally;
3. If the above methods are not effective, please contact the after-sales service center for repair.
8 Q: What to do if the Xiaomi Smart Evaporative Humidifier always shows offline or cannot be connected to Wi-Fi in the Mi Home/Xiaomi Home APP?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Confirm whether the Xiaomi Smart Evaporative Humidifier can be powered on and turned on normally and operate normally;
2. Confirm whether the Wi-Fi is connected and used normally;
3. Please unplug the power cord and wait for 10 seconds before powering on (the power needs to be discharged for a while), or try to reset the Wi-Fi of the humidifier and reconnect to Wi-Fi.
9. Q: Why are there differences in humidity when multiple Xiaomi Smart Evaporative Humidifiers are used in the same environment?
A: The humidity detection principles and working methods of different products are slightly different. The humidity detection value is related to factors such as airflow and ambient temperature. The values detected in different locations and different devices will have certain differences. The Xiaomi Smart Evaporative Humidifier has been experimentally inspected and the error compared with the standard instrument in the laboratory environment is about ±5%.
10. Q: Why is the humidity displayed by the Xiaomi Smart Evaporative Humidifier different from that displayed by other hygrometers?
A: The Xiaomi Smart Evaporative Humidifier has a humidity detection function. The sensor is on the back of the humidifier. Please make sure that there is no obstruction or heat source interference on the back of the humidifier.
If different devices display different humidity, you can refer to the following points:
1. The humidity measured by the hygrometer will be quite different due to different indoor environment detection positions. Therefore, the hygrometer can be placed near the humidity sensor of the humidifier, measuring for 10 minutes and then you can check the value after it stabilizes;
2. Different products have slightly different humidity detection principles and working methods. The humidity detection value is related to factors such as airflow and ambient temperature. The values detected at different locations and different devices will have certain differences. The Xiaomi Smart Evaporative humidifier has been experimentally inspected and the error compared with the standard instrument in the laboratory environment is ±5%.
11. Q: Why does the water in the water tank of the Xiaomi Smart Evaporative Humidifier turn yellow and are there foreign objects? Why does the filter turn yellow?
A: For these issues, here are the reasons and resolutions below:
1. Foreign objects in the water tank are caused by the high-speed rotation of the wind wheel, which will generate a small amount of suction at the air inlet, sucking the lighter objects around (such as paper scraps, small mosquitoes, wool, hair, etc.) into the humidifier, and eventually enter the water tank. This phenomenon is normal. Turn off the humidifier and then open the water tank to clean it;
2. After the humidifier has been used for a period of time, dust and other impurities in the environment will make the water turn yellow. You need to clean the water tank and refill it with water before use;
3. The yellowing of the filter is mainly caused by the combined effects of the ambient air and water quality. It is recommended that you clean the filter and water tank regularly to achieve the best use of the humidifier.
12. Q: Why does the filter in the water tank of the Xiaomi Smart Humidifier smell, get dirty, and get moldy?
A: For these issues, here are the reasons and resolutions below:
1. The smell and dirt of the filter are mainly caused by the ambient air and water quality. It is recommended that you clean the filter and water tank regularly to achieve the best use of the humidifier;
2. The mold of the filter is caused by the filter being in a high humidity state for a long time. If your humidifier is not used for a long time, please thoroughly air dry the filter, empty and dry the water tank;
3. When shutting down, the drying mode will be turned on by default. It is recommended that you complete the air drying after shutting down each time, which can effectively reduce the occurrence of filter mold.
13. Q: How to clean the Xiaomi Smart Evaporative Humidifier?
A: For your reference, here is how to clean the Xiaomi Smart Evaporative Humidifier below:
1. Clean the water tank: Empty the water tank, and clean it with a clean, soft cloth. Then wipe the exterior of the tank and the lower coupler dry;
2. Clean the filter: Rinse the filter 2 to 3 times under clean water;
Note:
(1). Do not squeeze the filter or expose it to direct sunlight for drying;
(2). Replace the filter every 3 to 6 months with the genuine ones from the official channel.
3. Clean the water pipeline. To prevent the buildup of scale from affecting the humidifier’s service life, use citric acid to clean the water pipeline once every 1 to 2 months, depending on the local water quality and frequency of use;
Follow the steps below to clean:
(1). Follow the instructions for the citric acid you purchased to dissolve it in water, and then add the citric acid solution into the water tank;
(2). Press and hold the Pause button for 7 seconds to enter the cleaning mode. After 30 minutes, the humidifier will make a beep when the cleaning is completed;
(3). Pour the citric acid solution out of the water tank. Then clean the tank and the filter with clean water.
4. Clean the water level sensor. Clean the water level sensor with a damp, soft cloth. Do not wipe the sensor directly with any hard objects.
Note:
Depending on the local water quality, it is recommended to clean the water level sensor every 1 to 3 minutes.
14. Q: Does the Xiaomi Smart Evaporative Humidifier have any requirements for water temperature?
A: The water temperature of the Xiaomi Smart Evaporative Humidifier is between 0℃ to 40℃.
15. Q: Why can the target humidity in the Mi Home/Xiaomi Home APP only be set from 40% to 70%?
A: The human body feels comfortable when the humidity is at 40% to 60%RH. When the ambient humidity is lower than 30%, the indoor humidity is dry, which can cause dry skin, sore throat, dry respiratory tract, and easily cause respiratory diseases such as asthma. When the ambient humidity is higher than 70%, the air will be very humid, bacteria can easily grow, and you will feel the sticky and uncomfortable feeling of touching the surrounding objects.
16. Q: What to do if the water level float ball of the Xiaomi Smart Evaporative Humidifier does not rise?
A: Take out the upper main body, then take out the filter element bracket and filter element in the base, and pull out the float ball cover upwards. After pulling it out, clean the float ball and the cover, and check if there is any foreign matter or scale blocking that causes the float ball to get stuck and not rise. After cleaning, put the float ball inside, and then cover the float ball cover.
17. Q: Why does the Xiaomi Smart Evaporative Humidifier not alarm or enter automatic drying when it is short of water?
A: Please scan the QR code on the water tank to view the video tutorial on disassembling and cleaning the water pump, check whether there is any foreign matter attached to the water level probe, clean it with a clean soft cloth, and it is recommended to use citric acid to clean the water pipeline.
18. Q: What to do if the Xiaomi Smart Evaporative Humidifier cannot humidify when there is water?
A: It can be caused by slight air blockage. You can first cut off the power supply, remove the body vertically upwards, try to gently shake the water tank to expel the gas, then install the body and restart the humidifier.
19. Q: Why is the Xiaomi Smart Evaporative Humidifier still drying even though the filter element has been dried?
A: The humidifier will automatically enter Standby mode after the filter element has been dried. If the filter element has been dried but the humidifier is still drying, press the Standby button to enter Standby mode directly.
Note:
In High-power mode, the filter drying takes 45 minutes, and in Constant humidity and Sleep modes, the filter drying takes 90 minutes.
20. Q: Will the Xiaomi Smart Evaporative Humidifier stop working after the filter expires?
A: The humidifier can still be used after the filter expires, however, in order to ensure the humidification effect, it is recommended to replace the filter before it expires.
21. Q: How to determine whether the filter needs to be replaced without using the Mi Home/Xiaomi Home APP?
A: The filter needs to be replaced every 3 to 6 months, however, the specific replacement situation needs to be based on the actual use of the filter. If it becomes very black or dirty and is accompanied by an odor, the filter needs to be replaced in time.
Note:
Please purchase the filter in the official channel.
22. Q: What to do if the water tank of the Xiaomi Smart Evaporative Humidifier is leaking?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Check if the water in the water tank overflows due to excessive water addition;
2. Check if water drops fall on the components on the top of the humidifier when adding water, causing water to spray out or flow out after turning on the humidifier;
3. Check if the water tank is hit by other objects and breaks;
4. After the water tank is filled with water, please do not move the humidifier. Moving or shaking the machine can cause water in the water tank to leak out.
23. Q: What to do if the screen of the Xiaomi Smart Evaporative Humidifier does not light despite the humidifier is working normally?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Open the Mi Home/Xiaomi Home APP to check whether the display is turned off in the settings;
2. Press and hold the Mode button for 7 seconds, reset the humidifier and check whether it is normal.
24. Q: How to place the Xiaomi Smart Evaporative Humidifier?
A: The humidifier should be placed on a flat and stable ground, at least 2m away from furniture, electronic products, and people. The back of the humidifier should be kept at least 25cm away from the wall to avoid affecting the humidity sensor detection inside the device. It is not recommended to place it near items that are easily affected by moisture, electronic products, or places with a lot of oil smoke or odor.
Note:
Do not place the humidifier on wooden materials to prevent it from being deformed due to moisture after long-term use.
25. Q: What will happen if the Xiaomi Smart Evaporative Humidifier is blown towards people for a long time?
A: When using a humidifier, it is recommended to keep a minimum distance of more than 2 meters from the device. The cold air blown directly on people for a long time can cause the body to catch a cold, cough, and temporary stiffness.
Note:
When using a humidifier, pay attention to keeping the water tank clean to prevent bacteria from growing in the water tank due to dirt.
26. Q: Is there a risk of respiratory infection if the Xiaomi Smart Evaporative Humidifier is used for a long time without cleaning the water tank?
A: The humidifier itself will not cause health problems, however, if the humidifier is used for a long time and is not cleaned regularly, for example the filter is expired or very dirty, the filter is not replaced in time, or the water tank is unhygienic, there can be bacteria floating in the air with the water vapor, causing harm to your health.
27. Q: Why is there water on the outer shell after adding water to the Xiaomi Smart Evaporative Humidifier?
A: This is because the humidifier pours water from the top when it is running, and the running wind wheel will spray water all around, and water will spray out from the hole or top. It is recommended to turn off the power of the humidifier before adding water and wait for the fan to stop completely before adding water. Wait for a few seconds after adding water, and then start the humidifier after all the water falls into the water tank.
28. Q: Why is there foam in the water tank of the Xiaomi Smart Evaporative Humidifier?
A: The foam in the water tank is due to the trace dissolution of the antibacterial additives attached to the filter element. We have conducted multiple safety tests on the filter element and antibacterial additives to ensure that you are absolutely safe to use. You can also improve this issue by changing the water in the water tank. Or pour out all the water in the water tank and clean the filter element, filter element bracket and water tank. If it has been used for a long time and is seriously dirty, it is recommended that you use citric acid cleaning agent to clean it.
Note:
The filter element, water tank, and filter element bracket cannot be exposed to the sun. Do not use hard brush tools and other cleaning agents when cleaning, such as detergent, disinfectant, white vinegar, etc.
29. Q: What to do if the display of the Xiaomi Smart Evaporative Humidifier is black?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> check whether [Display] is turned off;
2. Check whether the humidifier is placed in a bright place, causing the brightness of the display to be blocked and mistakenly considered to be off.
30. Q: How to check which Wi-Fi the Xiaomi Smart Evaporative Humidifier is connected to?
A: Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> [Additional settings] >> [Device network].
31. Q: How to rename the Xiaomi Smart Evaporative Humidifier?
A: Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> [Device name].
32. Q: How to modify the location information of the Xiaomi Smart Evaporative Humidifier?
A: Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> [Location management] >> you can modify the location information here.
33. Q: How to share the Xiaomi Smart Evaporative Humidifier with others?
A: Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> [Share device] >> [Xiaomi Account (Phone)] >> enter [Email/Phone/Xiaomi Account ID] >> tap [OK].
34. Q: How to delete the permissions for others of the Xiaomi Smart Evaporative Humidifier?
A: Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> [Share device] >> [Xiaomi Account (Phone)] >> [Shared] >> delete the ID as you need.
35. Q: Why are the iOS phones often unable to be connected to the Xiaomi Smart Evaporative Humidifier?
A: Check whether the Mi Home/Xiaomi Home APP is the latest version. It can also be due to interference from the phone's Bluetooth device or signal problems that cause the device to not be searched. You can try to manually select and add the device to bind.
36. Q: Why does the humidity value of the Xiaomi Smart Evaporative Humidifier remain unchanged?
A: If the humidity value on the top of the Xiaomi Smart Evaporative Humidifier remains unchanged, you can blow air into the back of the humidifier. If the value changes, it means there is no problem with the device. If the value remains unchanged, it means the device is faulty.
37. Q: Why does the Xiaomi Smart Evaporative Humidifier automatically stop when one hand is placed on the top cover?
A: The Xiaomi Smart Evaporative Humidifier has a built-in fan stop protection function. When the humidifier detects that an object is placed on the top cover, it will automatically stop the fan. When the object is removed, the humidifier will resume its previous function.
38. Q: What to do if the Xiaomi Smart Evaporative Humidifier has a loud running noise?
A: For this issue, you can refer to the following methods for troubleshooting:
1. When the humidifier is turned on for the first time, the water pump will be empty for a short time, making abnormal noises. This is normal and will return to normal after running for about 3 minutes;
2. Check whether there are foreign objects in the water tank;
3. When water is about to run out, the water pump can also make empty pumping sounds or the sounds of filter elements falling into the water. Please add water to the water tank in time;
4. It can be that your filter element is not installed in place. Please try to reinstall the filter element;
5. Check whether the filter element is dirty, clean the filter element;
6. Check whether the water hole on the filter element is blocked, clean the water hole.
If the above methods are not effective, please contact the after-sales service center for inspection and repair.
39. Q: Why is the noise of the Xiaomi Smart Evaporative Humidifier getting louder and louder when running in Constant humidity mode?
A: The Constant humidity mode of the Xiaomi Smart Evaporative Humidifier will adjust the operating status according to the humidity and change speed of the environment where the humidifier is located. If the humidity in the room is detected to rise slowly, the humidifier will automatically increase the humidification amount to reach the target humidity as soon as possible. The actual humidification effect is related to factors such as the area of your room, ambient temperature, humidity and ventilation conditions.
If you think the noise is too loud in Constant humidity mode, you can connect the humidifier to the Mi Home/Xiaomi Home APP and update the firmware to the latest version, which will help reduce the maximum noise in Constant humidity mode.
The update method is listed below:
Open the [Mi Home/Xiaomi Home] APP >> select [Xiaomi Smart Evaporative Humidifier] >> tap the three-dot icon at the upper right corner >> [Firmware update]. During the update process, please ensure that the power connection is normal and the network connection is stable.
40. Q: Why does the Xiaomi Smart Evaporative Humidifier make a sound of parts falling off when it is shaken or moved?
A: The water level sensor, water level float ball and filter element of the humidifier will make a slight sound due to the movement of the machine, which is normal.
41. Q: Why does the Xiaomi Smart Evaporative Humidifier consume water so quickly? Can the water tank be enlarged?
A: The humidification capacity of the Xiaomi Smart Evaporative humidifier varies under different temperatures and humidities. In high-temperature and low-humidity environments, the actual humidification capacity will be greater than the rated humidification capacity. It is recommended that you add water to the water tank in time to ensure that your humidifier continues to work normally.
The humidifier cannot be modified in any form. Modifications will affect the normal use and performance of the humidifier and will not be covered by the warranty.
42. Q: What to do if the Xiaomi Smart Evaporative Humidifier reports a fan failure?
A: Please check whether there is water accumulation on the coupler, if there is no water accumulation, it can be caused by an unstable power supply. Please try to plug and unplug the power supply and restart the humidifier.
If the issue persists, please contact the after-sales service center for inspection and repair.
43. Q: What to do if water sprays upwards when the Xiaomi Smart Evaporative Humidifier is running?
A: For this issue, you can refer to the following methods for troubleshooting:
1. Because the water in the water tank has been circulated many times, the antibacterial additives dissolved in the filter element are mixed with impurities in the air and water, and the foam produced is sucked out and sprayed by the fan, resulting in the phenomenon of water spraying. It is recommended that you pour out the remaining water in the water tank, thoroughly clean the water tank and filter element, and replace the clean water source;
Note:
1. It is recommended that you pour out the remaining water in the water tank, clean the water tank, and rinse the filter element every week when you use the humidifier in the future;
2. It is recommended that you use clean tap water at room temperature, and do not add hot water above 40℃.
If the above methods are not effective, please contact the after-sales service center for inspection and repair.
44. Q: Why is it difficult to remove the outer shell of the Xiaomi Smart Evaporative Humidifier?
A: After turning off the power of the humidifier and keeping it away from the power source, hold the top edge of the device and shake the outer shell, and try to remove the outer shell vertically upwards.
45. Q: Why are the colors of the Xiaomi Smart Evaporative Humidifier filters different?
A: Filters from different production batches can have slightly different colors, which will not affect the performance of the humidifier or your safety. You can use it with confidence.
Does it help?
Yes
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