Xiaomi OpenWear Stereo FAQ
Common questions
1. Q: How to connect the Xiaomi OpenWear Stereo to mobile phones and other devices?
A: There is no pairing record, the connection steps for first time use are as follows:
1. Put the earphones into the charging case and close the lid. Open the lid of the charging case. The white charging case light flashes for 1 minute. During this period, the earphones are waiting to be connected;
2. Turn on the Bluetooth of your device, search and connect to "Xiaomi OpenWear Stereo";
3. During the pairing process, the white light will blink slowly; after successful pairing, the white light will be on for 5 seconds and then go off.
Note:
If no device is paired within 1 minute, the light will go off.
2. Q: How to distinguish the charging status of the Xiaomi OpenWear Stereo? How to check the power level?
A: The charging case has only one LED light, which is located on the front of the charging case. The orange light stays on when charging. When both the earphones and the charging case are charged to more than 95%, the light turns green. The light goes out when charging is complete. Put the earphones into the charging case, they will automatically charge.
Checking the power level can be done in one of two methods:
1. Check the power of status bar;
2. View the system Bluetooth list headset battery level.
3. Q: How to adjust the volume of the Xiaomi OpenWear Stereo?
A: The volume of the Xiaomi OpenWear Stereo can be adjusted by following methods:
1. You can adjust the volume on your phone;
2. You can customize the the gesture settings to volume adjustment options in the Bluetooth settings page or the Xiaomi Earbuds App;
3. You can turn on the adaptive volume function on the Bluetooth settings page, which will intelligently adjust the media volume based on the ambient volume.
Note:
During Bluetooth calling, it doesn’t support volume adjustment via touch control.
4. Q: Why is there no response when touching the the Xiaomi OpenWear Stereo?
A: The lack of response to touching the headset due to the following reasons:
1. The touch area is at the position of the Xiaomi logo. There is no response if touching the wrong position.If you touch the wrong location, there is no response. The touch function may not work in cold outdoor environments when your hands are dry;
2. When the earphones are not worn, to avoid accidental touches, there will be no effect when pressing the prompt area;
3. When the earphones are worn, there is no response due to the incorrect touching of the prompt area;
4. The speed of continuous pressing is too slow. Please make sure to press 2 or 3 times in quick succession;
5. If your fingers are dirty or there is too much liquid, the pressing prompt area will become insensitive. Please keep the surface of your fingers and the prompt area of the earphones clean before pressing.
5. Q: Why is there a difference in power level or battery life between the left and right earphones?
A: Wireless Earphones are divided into master and slave roles during use. The power consumption of the master or slave earphone is different in different working states. The power consumption of the master earphone is greater than that of the slave earphone. Long-term use will cause differences in the power display. It is normal for the battery life to be different.
Note:
If you are used to wearing one earphone and charging the other earphone in the case, the power of the left and right earphones are different when both earphones are used. It is recommended to wear the left and right earphones in the same way to make sure the power levels between the left and right earphones are the same.
6. Q: Why does the Xiaomi OpenWear Stereo sometimes automatically adjust the volume when connected to a device?
A: It is a normal phenomenon, Please be assured. Automatic volume adjustment may occur in the following situations:
1. When the earphones are connected to a device for the first time, the volume will automatically adjust due to the earphone volume protection mechanism;
2. After adjusting the volume on the connected device, the volume will be synchronized with the last set volume when you connect again;
3. The volume adaptive function is turned on in [More Settings] >> [Sound Effect Settings]. After turning on this function, when playing music or watching videos, the media volume will be increased when there is surrounding noise, and the media volume will be reduced when the environment becomes quiet.
7. Q: Does the Xiaomi OpenWear Stereo support MIUI pop-up window function?
A: The Xiaomi OpenWear Stereo does not support MIUI pop-up window function, but support Google GFP pop-up window fast connection. To use this function, please update your mobile phone system to the latest version.
8. Q: Under what circumstances will there be disconnections or delays?
A: Affected by the current environment, network, and mobile phone code speed, there will be different degrees of delay when the mobile phone audio data is transmitted to the earphones.
Disconnection or delay occurs in the following situations:
1. If multiple routers or Bluetooth devices are used at the same time around the earphones, there will be different degrees of interference, and stuttering, intermittence, and disconnections;
2. The earphones has an unobstructed and effective connection distance of 10 meters from the phone, beyond which the connection is disconnected.
9. Q: Does the Xiaomi OpenWear Stereo support noise cancellation function? How to use it?
A: Yes, It supports this function by default.
The specific opening method is as follows:
Download the Xiaomi Earbuds App and connect. Turn on the noise cancellation switch under the laboratory module. You can experience noise cancellation after turning it on. You can also control it through gestures, and adjust the default function of the long press gesture to the noise cancellation switch, so that you can turn on or off noise cancellation by touching the earphones.
10. Q: Are the Xiaomi OpenWear Stereo and charging case waterproof?
A: Yes, the Xiaomi OpenWear Stereo supports IP54 dust and water-resistance rating, and the charging case meets the IPX2 waterproof standard requirements.
Note:
The product cannot be put into the washing machine for cleaning, otherwise the earphones and charging case will malfunction.
Troubleshooting
1. Q: What to do if the Xiaomi OpenWear Stereo cannot be charged or turned on?
A: Please follow the steps below to troubleshoot:
1. Check whether the charging case has power. If the charging case has no power, charge the charging case first and then charge the earphones. After charging the earphones, try to turn them on again. If the earphones have not been used for a long time, they need to charge for a while before the indicator lights up;
2. Check whether the charging contacts of the earphones are dirty or damaged, clean the dirt and ensure that the charging contacts and charging pins are in good contact;
3. Try to reset the earphones. Put the earphones into the charging case and press and hold the charging case button for 10 seconds until the orange light flashes 3 times. Then release. The charging case light flashes white slowly. After the reset operation, the earphones will enter pairing mode.
If the above operations fail, please turn to after-sales service.
2. Q: What to do if the charging case of the Xiaomi OpenWear Stereo cannot be charged?
A: Please follow the steps below to troubleshoot:
1. Replace the charging cable and charger to see if it can be charged. If it can be charged after replacement, the charging cable or charger is faulty;
2. Use the charging cable and charger to charge other devices to verify whether the charging cable and charger are normal. If they can charge other devices normally, please charge the charging case for half an hour and then observe.
If it still cannot be charged, please apply for after-sales inspection.
Note:
To ensure a good product experience, please charge in time when the power of the charging case is less than 10% to ensure the battery life of the earphones.
3. Q: Why does the sound of the Xiaomi OpenWear Stereo become intermittent in some environments (train stations, subway stations, substations, etc.)?
A: A strong interference environment affects the RF performance of the earphones, causing intermittent sound when listening to music. This problem exists in all Bluetooth products and is normal. If you use it in an environment with low interference, such as an office, a cafe, or at home, there will be no intermittent problem.
4. Q: Why does the audio output from the phone when Xiaomi OpenWear Stereo disconnect from the phone?
A: The reasons for this issue are as follows:
1. Due to the particularity of Bluetooth earphones, the electromagnetic waves in your area (such as train stations and airports with large base station interference environments) will interfere with the Bluetooth connection and cause disconnection. You can re-connect the earphones via Bluetooth;
2. The phone is far away from the Xiaomi OpenWear Stereo, exceeding the effective transmission distance (10m), or there is an obstacle between the earphones and the phone. You can put the earphones back into the charging case and press and hold the charging case button for 2 seconds to manually pair.
5. Q: What to do if the Bluetooth signal of the Xiaomi OpenWear Stereo cannot be searched?
A: Please refer to the following steps to solve this problem:
1. Check whether the power of the charging case or earphones are insufficient. If the power of the earphones is normal, the green light stays on for 8 seconds after the lid is opened;
2. Check whether the charging case or earphone contacts are dirty. Please wipe the contact points of the earphones and charging case carefully to ensure good contact;
3. If the power is sufficient but the signal still cannot be found, please reset the earphones and pair again. To reset, put the earphones into the charging case and press and hold the charging case button for 10 seconds until the orange light flashes 3 times and then release. The white charging case light flashes slowly. After the reset operation, the earphones will enter pairing mode;
4. Try to restart your phone, change your phone, or change the usage environment before searching. If it still cannot be searched, please apply for after-sales inspection.
6. Q: Will wearing the Xiaomi OpenWear Stereo cause allergies? What to do if adverse reactions (such as inflammation) occur?
A: The parts of the Xiaomi OpenWear Stereo that come into contact with the skin have passed strict testing for harmful substances and will not have any effect on the human body. When using the Xiaomi OpenWear Stereo, please avoid wearing them for long periods of time (such as sleeping). Keep your ears clean, and avoid sweat or dirt residue that may cause discomfort, inflammation, and allergies after wearing them.
The following situations may cause allergic symptoms:
1. Long-term wearing (such as sleeping), poor permeability and sweat residue;
2. The earphones are dirty and have not been cleaned for a long time, and the residue accumulates, causing allergic symptoms;
3. If you experience severe discomfort, inflammation or allergies after wearing the earphones, please stop wearing them and consult a doctor in time.
Note:
1. After wearing the earphones for exercise, please check whether there is sweat on the earphones. If yes, please wipe them clean before putting them back in the case;
2. During daily use, regularly check whether there is dirt in the earphones and charging case. If there is any, please clean it in time;
3. After wearing the earphones for a long time, please take them off and let your ears rest for about half an hour to relieve ear fatigue;
4. After taking a shower, if there are any water drops left inside your ears, please clean them before wearing the earphones.
7. Q: What to do if the device can search for the Xiaomi OpenWear Stereo but cannot connect to them?
A: If the device can search for Xiaomi OpenWear Stereo but cannot connect to the earphones, it may be that the Bluetooth data of the mobile phone is abnormal. Try to delete the previous connection records on the device, press and hold the charging case button for 10 seconds to reset (put both earphones into a fully charged charging case, close the lid for 60 seconds and then open the lid again. Press and hold the charging case button for 10 seconds until the orange light flashes 3 times and the white light flashes slowly). Try to pair again.
Please refer to the following steps to delete Bluetooth records on the phone:
Open the [Settings] app >> [Bluetooth] >> select [Xiaomi OpenWear Stereo] >> [Cancel Pairing].
8. Q: What to do if the PIN code or pairing password error message keeps popping up when the device is connected to the Xiaomi OpenWear Stereo?
A: You can enter "0000" or "1234". If the error still occurs, the Bluetooth data on the device may be abnormal. Delete the previous connection records on the device. Put both earphones into a charging case with sufficient power. Press and hold the charging case button for 10 seconds until the orange light flashes 3 times and the white light flashes slowly. Use the device to search for the Xiaomi OpenWear Stereo for and pairing.
9. Q: What to do if the Xiaomi OpenWear Stereo cannot reconnect to the phone after disconnection?
A: Please refer to the following information to solve this problem:
1. Please check whether the Bluetooth on your phone is turned on or working properly. On the Bluetooth device interface of your phone, turn Bluetooth off and then back on again, then try to reconnect to see if the connection is successful;
2. Please check whether the distance between the phone and the Xiaomi OpenWear Stereo exceeds the effective transmission distance (10 meters), or whether there is any obstacles between the Xiaomi OpenWear Stereo and the phone;
3. The Xiaomi OpenWear Stereo automatically reconnect to the last connected device by default. It is possible that your earphones are not last connected to this phone;
4. Due to the characteristics of Bluetooth earphones, the electromagnetic waves in your area may interfere with the Bluetooth connection, causing the Xiaomi OpenWear Stereo to fail to reconnect automatically;
5. If the above method fails, please reset the earphones.
10. Q: What to do if the Xiaomi OpenWear Stereo cannot disconnect after being put in the charging case with the lid closed?
A: Check whether there is any foreign matter or dirt between the earphone copper column and the charging case Pogo pin affecting the signal transmission between the earphones and the copper column. You can use a cotton swab to wipe the earphone copper column.
11. Q: What to do if the sound is intermittent or there is noise when using the Xiaomi OpenWear Stereo?
A: Please refer to the following information for troubleshooting:
1. Please check whether your phone or the Xiaomi OpenWear Stereot is fully charged;
2. If the distance between the phone and the Xiaomi OpenWear Stereo or between the two earphones is too far or there is an obstacle blocking the signal (such as a wall), there will be problems with intermittent sound or noise. Keep the phone close to the Xiaomi OpenWear Stereo, or keep the two earphones closer, and avoid signal blocking;
3. If there is signal interference in the usage environment, you can try using it in other environments;
4. Reset the Xiaomi OpenWear Stereo, delete the connection records of the mobile phone, restart the phone and then pair again. If there is still intermittent sound or noise, change another mobile phone to test. If the problem still exists, please ask for after-sales service.
12. Q: What to do if the sound quality/noise cancellation effect of the Xiaomi OpenWear Stereo is poor?
A: The noise cancellation experience of open-ear earphones is not as good as that of in-ear and semi-in-ear earphones, so it is currently only a laboratory exploration function. You can experience it in a relatively quiet environment such as an office or a study room with mild noise. You are welcome to provide more valuable suggestions for this function. The noise cancellation function is turned off by default. It is also turned off by default every time the earphones are put back into the charging case and then taken out again. If you need to use it, please turn it on again.
Please refer to the following steps:
1. Download the Xiaomi Earbuds App and connect;
2. Turn on the noise cancellation switch under the laboratory module. You can experience noise cancellation after turning it on;
3. You can also control it through gestures, and adjust the default function of the long press gesture to the noise cancellation switch, so that you can turn on or off noise cancellation by touching the earphones.
13. Q: What to do if the sound of the Xiaomi OpenWear Stereo is too low?
1. When the absolute volume is enabled on the phone, the volume of the earphones may not be able to be increased. At this time, turn off the absolute volume. If it still cannot be restored, please reconnect to the phone;
2. It is recommended that you change the audio source for experience.
14. Q: What to do if there is no sound when using the Xiaomi OpenWear Stereo to make calls or listen to music?
A: Please refer to the following information for troubleshooting:
1. Check whether the volume of the mobile phone is adjusted too low. If the volume is normal, enter the Bluetooth settings of the mobile phone and check whether the [Mobile Audio] and [Media Audio] of the earphones are both turned on. If yes, please disconnect and reconnect;
2. Put the earphones into the charging case and press and hold the charging case button for 10 seconds until the orange light flashes 3 times and the white light flashes slowly. Restart the phone and then connect again to see if there is any sound. If there is still no sound, connect to another phone to inspect. If the problem still exits, please apply for after-sales inspection.
15. Q: What to do if the charging case of the Xiaomi OpenWear Stereo cannot charge the earphones?
A: First, make sure the charging case is fully charged. Open and close the lid to check whether the light of the charging case is on. Then check whether the contacts of the earphones and the charging pins in the charging case are dirty and whether the contact is good. If the power of the earphones is insufficient, the indicator will not light up when you first start charging, please observe the light after charging for half an hour. If it still cannot be charged, please apply for after-sales inspection.
16. Q: What to do if one earphone of the Xiaomi OpenWear Stereo is mute or not connected?
A: Put the earphones into the charging case and press and hold the charging case button for 10 seconds until the orange light flashes 3 times. The white light flashes slowly. Restart the phone and then connect again to see if there is any sound. If there is still no sound, connect to another phone to inspect. If the problem still exits, please apply for after-sales inspection.
1. Q: How to connect the Xiaomi OpenWear Stereo to mobile phones and other devices?
A: There is no pairing record, the connection steps for first time use are as follows:
1. Put the earphones into the charging case and close the lid. Open the lid of the charging case. The white charging case light flashes for 1 minute. During this period, the earphones are waiting to be connected;
2. Turn on the Bluetooth of your device, search and connect to "Xiaomi OpenWear Stereo";
3. During the pairing process, the white light will blink slowly; after successful pairing, the white light will be on for 5 seconds and then go off.
Note:
If no device is paired within 1 minute, the light will go off.
2. Q: How to distinguish the charging status of the Xiaomi OpenWear Stereo? How to check the power level?
A: The charging case has only one LED light, which is located on the front of the charging case. The orange light stays on when charging. When both the earphones and the charging case are charged to more than 95%, the light turns green. The light goes out when charging is complete. Put the earphones into the charging case, they will automatically charge.
Checking the power level can be done in one of two methods:
1. Check the power of status bar;
2. View the system Bluetooth list headset battery level.
3. Q: How to adjust the volume of the Xiaomi OpenWear Stereo?
A: The volume of the Xiaomi OpenWear Stereo can be adjusted by following methods:
1. You can adjust the volume on your phone;
2. You can customize the the gesture settings to volume adjustment options in the Bluetooth settings page or the Xiaomi Earbuds App;
3. You can turn on the adaptive volume function on the Bluetooth settings page, which will intelligently adjust the media volume based on the ambient volume.
Note:
During Bluetooth calling, it doesn’t support volume adjustment via touch control.
4. Q: Why is there no response when touching the the Xiaomi OpenWear Stereo?
A: The lack of response to touching the headset due to the following reasons:
1. The touch area is at the position of the Xiaomi logo. There is no response if touching the wrong position.If you touch the wrong location, there is no response. The touch function may not work in cold outdoor environments when your hands are dry;
2. When the earphones are not worn, to avoid accidental touches, there will be no effect when pressing the prompt area;
3. When the earphones are worn, there is no response due to the incorrect touching of the prompt area;
4. The speed of continuous pressing is too slow. Please make sure to press 2 or 3 times in quick succession;
5. If your fingers are dirty or there is too much liquid, the pressing prompt area will become insensitive. Please keep the surface of your fingers and the prompt area of the earphones clean before pressing.
5. Q: Why is there a difference in power level or battery life between the left and right earphones?
A: Wireless Earphones are divided into master and slave roles during use. The power consumption of the master or slave earphone is different in different working states. The power consumption of the master earphone is greater than that of the slave earphone. Long-term use will cause differences in the power display. It is normal for the battery life to be different.
Note:
If you are used to wearing one earphone and charging the other earphone in the case, the power of the left and right earphones are different when both earphones are used. It is recommended to wear the left and right earphones in the same way to make sure the power levels between the left and right earphones are the same.
6. Q: Why does the Xiaomi OpenWear Stereo sometimes automatically adjust the volume when connected to a device?
A: It is a normal phenomenon, Please be assured. Automatic volume adjustment may occur in the following situations:
1. When the earphones are connected to a device for the first time, the volume will automatically adjust due to the earphone volume protection mechanism;
2. After adjusting the volume on the connected device, the volume will be synchronized with the last set volume when you connect again;
3. The volume adaptive function is turned on in [More Settings] >> [Sound Effect Settings]. After turning on this function, when playing music or watching videos, the media volume will be increased when there is surrounding noise, and the media volume will be reduced when the environment becomes quiet.
7. Q: Does the Xiaomi OpenWear Stereo support MIUI pop-up window function?
A: The Xiaomi OpenWear Stereo does not support MIUI pop-up window function, but support Google GFP pop-up window fast connection. To use this function, please update your mobile phone system to the latest version.
8. Q: Under what circumstances will there be disconnections or delays?
A: Affected by the current environment, network, and mobile phone code speed, there will be different degrees of delay when the mobile phone audio data is transmitted to the earphones.
Disconnection or delay occurs in the following situations:
1. If multiple routers or Bluetooth devices are used at the same time around the earphones, there will be different degrees of interference, and stuttering, intermittence, and disconnections;
2. The earphones has an unobstructed and effective connection distance of 10 meters from the phone, beyond which the connection is disconnected.
9. Q: Does the Xiaomi OpenWear Stereo support noise cancellation function? How to use it?
A: Yes, It supports this function by default.
The specific opening method is as follows:
Download the Xiaomi Earbuds App and connect. Turn on the noise cancellation switch under the laboratory module. You can experience noise cancellation after turning it on. You can also control it through gestures, and adjust the default function of the long press gesture to the noise cancellation switch, so that you can turn on or off noise cancellation by touching the earphones.
10. Q: Are the Xiaomi OpenWear Stereo and charging case waterproof?
A: Yes, the Xiaomi OpenWear Stereo supports IP54 dust and water-resistance rating, and the charging case meets the IPX2 waterproof standard requirements.
Note:
The product cannot be put into the washing machine for cleaning, otherwise the earphones and charging case will malfunction.
Troubleshooting
1. Q: What to do if the Xiaomi OpenWear Stereo cannot be charged or turned on?
A: Please follow the steps below to troubleshoot:
1. Check whether the charging case has power. If the charging case has no power, charge the charging case first and then charge the earphones. After charging the earphones, try to turn them on again. If the earphones have not been used for a long time, they need to charge for a while before the indicator lights up;
2. Check whether the charging contacts of the earphones are dirty or damaged, clean the dirt and ensure that the charging contacts and charging pins are in good contact;
3. Try to reset the earphones. Put the earphones into the charging case and press and hold the charging case button for 10 seconds until the orange light flashes 3 times. Then release. The charging case light flashes white slowly. After the reset operation, the earphones will enter pairing mode.
If the above operations fail, please turn to after-sales service.
2. Q: What to do if the charging case of the Xiaomi OpenWear Stereo cannot be charged?
A: Please follow the steps below to troubleshoot:
1. Replace the charging cable and charger to see if it can be charged. If it can be charged after replacement, the charging cable or charger is faulty;
2. Use the charging cable and charger to charge other devices to verify whether the charging cable and charger are normal. If they can charge other devices normally, please charge the charging case for half an hour and then observe.
If it still cannot be charged, please apply for after-sales inspection.
Note:
To ensure a good product experience, please charge in time when the power of the charging case is less than 10% to ensure the battery life of the earphones.
3. Q: Why does the sound of the Xiaomi OpenWear Stereo become intermittent in some environments (train stations, subway stations, substations, etc.)?
A: A strong interference environment affects the RF performance of the earphones, causing intermittent sound when listening to music. This problem exists in all Bluetooth products and is normal. If you use it in an environment with low interference, such as an office, a cafe, or at home, there will be no intermittent problem.
4. Q: Why does the audio output from the phone when Xiaomi OpenWear Stereo disconnect from the phone?
A: The reasons for this issue are as follows:
1. Due to the particularity of Bluetooth earphones, the electromagnetic waves in your area (such as train stations and airports with large base station interference environments) will interfere with the Bluetooth connection and cause disconnection. You can re-connect the earphones via Bluetooth;
2. The phone is far away from the Xiaomi OpenWear Stereo, exceeding the effective transmission distance (10m), or there is an obstacle between the earphones and the phone. You can put the earphones back into the charging case and press and hold the charging case button for 2 seconds to manually pair.
5. Q: What to do if the Bluetooth signal of the Xiaomi OpenWear Stereo cannot be searched?
A: Please refer to the following steps to solve this problem:
1. Check whether the power of the charging case or earphones are insufficient. If the power of the earphones is normal, the green light stays on for 8 seconds after the lid is opened;
2. Check whether the charging case or earphone contacts are dirty. Please wipe the contact points of the earphones and charging case carefully to ensure good contact;
3. If the power is sufficient but the signal still cannot be found, please reset the earphones and pair again. To reset, put the earphones into the charging case and press and hold the charging case button for 10 seconds until the orange light flashes 3 times and then release. The white charging case light flashes slowly. After the reset operation, the earphones will enter pairing mode;
4. Try to restart your phone, change your phone, or change the usage environment before searching. If it still cannot be searched, please apply for after-sales inspection.
6. Q: Will wearing the Xiaomi OpenWear Stereo cause allergies? What to do if adverse reactions (such as inflammation) occur?
A: The parts of the Xiaomi OpenWear Stereo that come into contact with the skin have passed strict testing for harmful substances and will not have any effect on the human body. When using the Xiaomi OpenWear Stereo, please avoid wearing them for long periods of time (such as sleeping). Keep your ears clean, and avoid sweat or dirt residue that may cause discomfort, inflammation, and allergies after wearing them.
The following situations may cause allergic symptoms:
1. Long-term wearing (such as sleeping), poor permeability and sweat residue;
2. The earphones are dirty and have not been cleaned for a long time, and the residue accumulates, causing allergic symptoms;
3. If you experience severe discomfort, inflammation or allergies after wearing the earphones, please stop wearing them and consult a doctor in time.
Note:
1. After wearing the earphones for exercise, please check whether there is sweat on the earphones. If yes, please wipe them clean before putting them back in the case;
2. During daily use, regularly check whether there is dirt in the earphones and charging case. If there is any, please clean it in time;
3. After wearing the earphones for a long time, please take them off and let your ears rest for about half an hour to relieve ear fatigue;
4. After taking a shower, if there are any water drops left inside your ears, please clean them before wearing the earphones.
7. Q: What to do if the device can search for the Xiaomi OpenWear Stereo but cannot connect to them?
A: If the device can search for Xiaomi OpenWear Stereo but cannot connect to the earphones, it may be that the Bluetooth data of the mobile phone is abnormal. Try to delete the previous connection records on the device, press and hold the charging case button for 10 seconds to reset (put both earphones into a fully charged charging case, close the lid for 60 seconds and then open the lid again. Press and hold the charging case button for 10 seconds until the orange light flashes 3 times and the white light flashes slowly). Try to pair again.
Please refer to the following steps to delete Bluetooth records on the phone:
Open the [Settings] app >> [Bluetooth] >> select [Xiaomi OpenWear Stereo] >> [Cancel Pairing].
8. Q: What to do if the PIN code or pairing password error message keeps popping up when the device is connected to the Xiaomi OpenWear Stereo?
A: You can enter "0000" or "1234". If the error still occurs, the Bluetooth data on the device may be abnormal. Delete the previous connection records on the device. Put both earphones into a charging case with sufficient power. Press and hold the charging case button for 10 seconds until the orange light flashes 3 times and the white light flashes slowly. Use the device to search for the Xiaomi OpenWear Stereo for and pairing.
9. Q: What to do if the Xiaomi OpenWear Stereo cannot reconnect to the phone after disconnection?
A: Please refer to the following information to solve this problem:
1. Please check whether the Bluetooth on your phone is turned on or working properly. On the Bluetooth device interface of your phone, turn Bluetooth off and then back on again, then try to reconnect to see if the connection is successful;
2. Please check whether the distance between the phone and the Xiaomi OpenWear Stereo exceeds the effective transmission distance (10 meters), or whether there is any obstacles between the Xiaomi OpenWear Stereo and the phone;
3. The Xiaomi OpenWear Stereo automatically reconnect to the last connected device by default. It is possible that your earphones are not last connected to this phone;
4. Due to the characteristics of Bluetooth earphones, the electromagnetic waves in your area may interfere with the Bluetooth connection, causing the Xiaomi OpenWear Stereo to fail to reconnect automatically;
5. If the above method fails, please reset the earphones.
10. Q: What to do if the Xiaomi OpenWear Stereo cannot disconnect after being put in the charging case with the lid closed?
A: Check whether there is any foreign matter or dirt between the earphone copper column and the charging case Pogo pin affecting the signal transmission between the earphones and the copper column. You can use a cotton swab to wipe the earphone copper column.
11. Q: What to do if the sound is intermittent or there is noise when using the Xiaomi OpenWear Stereo?
A: Please refer to the following information for troubleshooting:
1. Please check whether your phone or the Xiaomi OpenWear Stereot is fully charged;
2. If the distance between the phone and the Xiaomi OpenWear Stereo or between the two earphones is too far or there is an obstacle blocking the signal (such as a wall), there will be problems with intermittent sound or noise. Keep the phone close to the Xiaomi OpenWear Stereo, or keep the two earphones closer, and avoid signal blocking;
3. If there is signal interference in the usage environment, you can try using it in other environments;
4. Reset the Xiaomi OpenWear Stereo, delete the connection records of the mobile phone, restart the phone and then pair again. If there is still intermittent sound or noise, change another mobile phone to test. If the problem still exists, please ask for after-sales service.
12. Q: What to do if the sound quality/noise cancellation effect of the Xiaomi OpenWear Stereo is poor?
A: The noise cancellation experience of open-ear earphones is not as good as that of in-ear and semi-in-ear earphones, so it is currently only a laboratory exploration function. You can experience it in a relatively quiet environment such as an office or a study room with mild noise. You are welcome to provide more valuable suggestions for this function. The noise cancellation function is turned off by default. It is also turned off by default every time the earphones are put back into the charging case and then taken out again. If you need to use it, please turn it on again.
Please refer to the following steps:
1. Download the Xiaomi Earbuds App and connect;
2. Turn on the noise cancellation switch under the laboratory module. You can experience noise cancellation after turning it on;
3. You can also control it through gestures, and adjust the default function of the long press gesture to the noise cancellation switch, so that you can turn on or off noise cancellation by touching the earphones.
13. Q: What to do if the sound of the Xiaomi OpenWear Stereo is too low?
1. When the absolute volume is enabled on the phone, the volume of the earphones may not be able to be increased. At this time, turn off the absolute volume. If it still cannot be restored, please reconnect to the phone;
2. It is recommended that you change the audio source for experience.
14. Q: What to do if there is no sound when using the Xiaomi OpenWear Stereo to make calls or listen to music?
A: Please refer to the following information for troubleshooting:
1. Check whether the volume of the mobile phone is adjusted too low. If the volume is normal, enter the Bluetooth settings of the mobile phone and check whether the [Mobile Audio] and [Media Audio] of the earphones are both turned on. If yes, please disconnect and reconnect;
2. Put the earphones into the charging case and press and hold the charging case button for 10 seconds until the orange light flashes 3 times and the white light flashes slowly. Restart the phone and then connect again to see if there is any sound. If there is still no sound, connect to another phone to inspect. If the problem still exits, please apply for after-sales inspection.
15. Q: What to do if the charging case of the Xiaomi OpenWear Stereo cannot charge the earphones?
A: First, make sure the charging case is fully charged. Open and close the lid to check whether the light of the charging case is on. Then check whether the contacts of the earphones and the charging pins in the charging case are dirty and whether the contact is good. If the power of the earphones is insufficient, the indicator will not light up when you first start charging, please observe the light after charging for half an hour. If it still cannot be charged, please apply for after-sales inspection.
16. Q: What to do if one earphone of the Xiaomi OpenWear Stereo is mute or not connected?
A: Put the earphones into the charging case and press and hold the charging case button for 10 seconds until the orange light flashes 3 times. The white light flashes slowly. Restart the phone and then connect again to see if there is any sound. If there is still no sound, connect to another phone to inspect. If the problem still exits, please apply for after-sales inspection.
Does it help?
Yes
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