What to do if the bottom folding hook of the Xiaomi Electric scooter 4 Lite (2nd Gen) does not pop out?

If the bottom folding hook does not pop out, please refer to the following troubleshooting steps:
1. Make sure you open it using the correct method;
2. Check the folding hook area for any debris, dirt, or objects that will be obstructing the hook from popping out. Use a soft brush or cloth to gently clean around the folding hook;
3. While attempting to fold the scooter, apply gentle pressure to the handlebars or the area around the folding hook. This will help release any potential jam or resistance.
We hope the above methods can help you solve the problem. If your problem still exists, please contact the local after-sales service center for further assistance.