What to do if the firmware upgrade of the Xiaomi Smart Camera C500 Pro fails?

For your reference, here are some troubleshooting steps:
1. Ensure that your camera and phone/tablet are connected to a stable and reliable internet connection. Poor network conditions can sometimes cause firmware upgrades to fail;
2. Sometimes, firmware upgrades can fail due to temporary network issues or interruptions. Try initiating the firmware upgrade process again through the Mi Home/Xiaomi Home APP;
3. Restart your Xiaomi Smart Camera C500 Pro by unplugging it from the power source, waiting for a few seconds, and then plugging it back in;
4. Make sure the Mi Home/Xiaomi Home APP is updated to the latest version. Sometimes, APP updates include fixes that can improve the success rate of firmware upgrades.
We hope the above methods can help you solve the problem. If your problem still exists, please submit your feedback on the Mi Home/Xiaomi Home APP.