What to do if there is an alarm video in the Home Surveillance of the Xiaomi Smart Camera C500 Pro and there is no notification?
For your reference, here are some troubleshooting steps:
1. Close the Mi Home/Xiaomi Home APP completely and then reopen it. Sometimes, restarting the APP can resolve temporary issues with notifications;
2. Restart your Wi-Fi router to ensure a stable connection and ensure that your phone and the Xiaomi Smart Camera C500 Pro are connected to the internet. Test the internet connection on your phone to verify that it's working properly;
3. Verify that your Xiaomi account is logged in and active within the Mi Home/Xiaomi Home APP. Sometimes, issues with account authentication can affect notification delivery;
4. Confirm whether the Home Surveillance Assistant and the push event type switch are turned on;
5. Check for any updates for your Xiaomi Smart Camera C500 Pro through the Mi Home/Xiaomi Home APP, and ensure that the Mi Home/Xiaomi Home APP is updated to the latest version.
We hope the above methods can help you solve the problem. If your problem still exists, please submit your feedback on the Mi Home/Xiaomi Home APP.
1. Close the Mi Home/Xiaomi Home APP completely and then reopen it. Sometimes, restarting the APP can resolve temporary issues with notifications;
2. Restart your Wi-Fi router to ensure a stable connection and ensure that your phone and the Xiaomi Smart Camera C500 Pro are connected to the internet. Test the internet connection on your phone to verify that it's working properly;
3. Verify that your Xiaomi account is logged in and active within the Mi Home/Xiaomi Home APP. Sometimes, issues with account authentication can affect notification delivery;
4. Confirm whether the Home Surveillance Assistant and the push event type switch are turned on;
5. Check for any updates for your Xiaomi Smart Camera C500 Pro through the Mi Home/Xiaomi Home APP, and ensure that the Mi Home/Xiaomi Home APP is updated to the latest version.
We hope the above methods can help you solve the problem. If your problem still exists, please submit your feedback on the Mi Home/Xiaomi Home APP.
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