What to do if the Mi Home/Xiaomi Home APP prompts that the Device is offline when connected to the Xiaomi Smart Camera C500 Pro?
For your reference, here are some troubleshooting steps:
1. Check if the camera is disconnected from the power supply, and make sure the original adapter is used;
2. Try to reboot the router;
3. If the device power supply and network are working properly, check the device indicators: When the indicator blinks in blue, it means the camera is connecting to the network. If the Wi-Fi name or password has been changed, please reset the camera and reconnect. When the indicator blinks in yellow quickly, it means the camera has been reset and reconnected. When the indicator is constantly in yellow, it means the camera ROM needs to be flashed.
4. Confirm whether the memory card is inserted into the camera. Pull out the memory card and check whether it is still offline, as some of the poor-quality memory cards will cause the offline problem of the camera.
We hope the above methods can help you solve the problem. If your problem still exists, please contact the local after-sales service center for further assistance.
1. Check if the camera is disconnected from the power supply, and make sure the original adapter is used;
2. Try to reboot the router;
3. If the device power supply and network are working properly, check the device indicators: When the indicator blinks in blue, it means the camera is connecting to the network. If the Wi-Fi name or password has been changed, please reset the camera and reconnect. When the indicator blinks in yellow quickly, it means the camera has been reset and reconnected. When the indicator is constantly in yellow, it means the camera ROM needs to be flashed.
4. Confirm whether the memory card is inserted into the camera. Pull out the memory card and check whether it is still offline, as some of the poor-quality memory cards will cause the offline problem of the camera.
We hope the above methods can help you solve the problem. If your problem still exists, please contact the local after-sales service center for further assistance.
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