Xiaomi Vacuum Cleaner G10 Plus FAQ
1. Q: How many suction levels does the Xiaomi Vacuum Cleaner G10 Plus have? How about the suction power?
A: This product has 3 suction levels: Eco (Suction power: 13AW), Standard (Suction power: 36AW), and High Power (Suction power: 150AW).
2. Q: What accessories does the Xiaomi Vacuum Cleaner G10 Plus have?
A: This product is equipped with 4 accessories: A high torque brush bar, crevice nozzle, 2-in-1 brush nozzle, and mini electric brush.
1. High torque brush bar: It is suitable for vacuuming on short-pile carpets, hard floors, and floor tiles;
2. Crevice nozzle: It is suitable for cleaning slits, doors, windows, and other narrow gaps;
3. 2-in-1 brush nozzle: It is suitable for cleaning up mites and dust on various fabric furniture such as beds and sofas;
4. Mini electric brush: Specifically for sofas and mattresses, the mites and bacteria hidden in the deep layer of the bedding or sofa can be sucked through the flapping vibration of the roller brush.
3. Q: What are the weights of the Xiaomi Vacuum Cleaner G10 Plus?
A: This product is mainly made of ABS material and the dust compartment is made of PC material. The net weight of the product is 1.7kg, and the whole device is 4.2kg with an extension rod and brush bar head.
4. Q: What is the battery capacity of the Xiaomi Vacuum Cleaner G10 Plus?
A: The Xiaomi Vacuum Cleaner G10 Plus is equipped with 7*3000mAh Samsung batteries.
5. Q: What is the suction power of the Xiaomi Vacuum Cleaner G10 Plus?
A: The suction power is 150AW, and the vacuum degree is 20Kpa.
6. Q: What is the noise of the Xiaomi Vacuum Cleaner G10 Plus?
A: The noise in Eco mode is less than 73dBA, and the noise in High Power mode is less than 84dBA.
7. Q: What is the speed of the Xiaomi Vacuum Cleaner G10 Plus motor?
A: The product is equipped with a 108,000rpm high-speed brushless motor.
8. Q: What is the speed of the roller brush in the Xiaomi Vacuum Cleaner G10 Plus?
A: The speed of the roller brush is 2,300rpm.
Issues on Battery
9. Q: How long can the Xiaomi Vacuum Cleaner G10 Plus work after it is fully charged?
A: 1. Without High Torque Brush Bar
High Power: 10min;
Standard: 32min;
Eco: 65min;
2. With High Torque Brush Bar
High Power: 10min;
Standard: 28min;
Eco: 45min.
10. Q: How long does it take to charge the Xiaomi Vacuum Cleaner G10 Plus fully?
A: It will take about 4 hours. When the product is fully charged, the circuit will be automatically disconnected, and the indicator will go out.
11. Q: Can the Xiaomi Vacuum Cleaner G10 Plus be charged continuously?
A: Yes, the circuit will be automatically disconnected when the product is fully charged. It is safe to charge when connecting the product to the charger.
12. Q: Does the Xiaomi Vacuum Cleaner G10 Plus need charging if it is not used for a long time?
A: Yes, if you do not use the product for a long time, please unplug the charger after fully charging, and place it in a cool and dry place. Charge it at least every 3 months to avoid over-discharging.
13. Q: What to do if the indicator does not turn on when charging the Xiaomi Vacuum Cleaner G10 Plus?
A: If the indicator does not turn on, please troubleshoot the issue by the following methods:
1. Check whether it is fully charged first;
2. Check whether the charger is connected to the product correctly. If not, please connect it and check again. If the problem cannot be solved, please contact the after-sales service center in time.
14. Q: What to do if the Xiaomi Vacuum Cleaner G10 Plus cannot be charged?
A: If the vacuum cleaner cannot be charged, please troubleshoot the issue by the following methods:
1. Check whether the power plug is plugged into the power socket. If it is not plugged in, please plug it firmly in time before use;
2. Check whether the power socket indicator is on, if not, turn on the socket switch;
3. Check whether the adapter is connected to the product. If not, please connect it and check again. If the problem cannot be solved, please contact the after-sales service center in time.
Issues on Accessories
15. Q: How to assemble the Xiaomi Vacuum Cleaner G10 Plus?
A: 1. Install the high torque brush bar
Hold the high torque brush bar, and insert the extension rod vertically into the high torque brush bar until you hear a click;
2. Install the extension rod
Align the conductive needle of the metal connecting rod with the nozzle interface, and push it up firmly until you hear a "click" lock sound;
3. Install the 2-in-1 charging & storage mount
(1). The 2-in-1 charging & storage mount should be installed in a cool, dry place with an electrical outlet nearby. Before installing, ensure that there are not any wires or pipes in the space directly behind where the mount will be installed;
(2). The bottom of the mounting template sticker should be level and at least 1.03m from the ground, and its top should have at least 30cm of clearance above it;
(3). Use a power drill with an 8mm drill bit to drill a hole into each hole marker on the mounting template sticker, then insert a wall plug into each hole;
(4). Align the mounting holes on the 2-in-1 charging & storage mount to the holes on the wall, then attach the mount to the wall using the included screws.
16. Q: How to empty the dust compartment of the Xiaomi Vacuum Cleaner G10 Plus?
A: Before emptying the compartment, make sure the vacuum cleaner is disconnected from the power, and do not press its power button.
Hold and position the bottom of the dust compartment above a trash bin. Press the release switch of the bottom cover to empty the contents.
17. Q: How often is the filter of the Xiaomi Vacuum Cleaner G10 Plus replaced? Can it be cleaned?
A: It is recommended to clean the pre-filter every quarter and replace it at least every 9-12 months.
It is recommended to clean the HEPA filter every 6 months and replace it at least every 6-12 months.
18. Q: How to clean the high torque brush bar of the Xiaomi Vacuum Cleaner G10 Plus?
A: To clean the high torque brush bar, please refer to the following steps:
1. Turn the lock counterclockwise until it stops, then remove the roller brush from the high torque brush bar;
2. Use scissors to cut and pick out any hair or other debris tangled around the roller brush. Wipe away excess dust from the slot and clear plastic cover using a dry cloth or paper towel;
3. After extended use, the roller brush becomes dirty and should be washed;
4. After washing, dry the roller brush thoroughly by standing it upright in a well-ventilated area for at least 24 hours.
19. Q: Can the detergent be added into the water tank of the Xiaomi Vacuum Cleaner G10 Plus?
A: The detergent cannot be added into the water tank of the Xiaomi Vacuum Cleaner G10 Plus.
20. Q: When to use the Eco, Standard, and High Power modes on the Xiaomi Vacuum Cleaner G10 Plus?
A: 1. When the high torque brush bar is installed:
(1). It is recommended to switch to the Eco mode for cleaning the dust on the ground;
(2). Use High Power mode to clean up floor gaps, sliding door tracks and other places.
2. When the high torque brush bar is not installed:
(1). Use High Power mode when vacuuming on the bed surface with the mini electric brush or the car foot pad with a crevice tool;
(2). Use Standard mode for cleaning curtains and car seats;
(3). Use Eco mode for cleaning the coffee table and desk.
Note:
When the high torque brush bar is installed, the product will change the mode from Standard to Eco.
21. Q: Will the self-locking mode be memorized on the Xiaomi Vacuum Cleaner G10 Plus?
A: The self-locking mode will not be memorized (after the screen is off, it will be regarded as turning off).
22. Q: Will the suction level be memorized on the Xiaomi Vacuum Cleaner G10 Plus?
A: The suction level will still be memorized after the device is turned off.
23. Q: How to set the language on the screen of the Xiaomi Vacuum Cleaner G10 Plus?
A: To set the language on the screen, please refer to the following steps:
1. Press and hold the Suction Level Button for 3 seconds;
2. Press the Suction Level Button to select a language;
3. Press and hold the Suction Level Button for 2 seconds to complete the setting.
Issues on Product
24. Q: What to do if the Xiaomi Vacuum Cleaner G10 Plus cannot work?
A: If the vacuum cleaner does not work, please refer to the following troubleshooting steps to address the issue:
1. Check whether the battery is running out. Connect the charger to the power supply for charging. If the battery cannot be charged, please contact the after-sales service center;
2. Check whether the HEPA or filter is missing or installed incorrectly. If so, the screen will show that the filter is missing;
3. Check whether the motor is damaged. If did, please contact the after-sales service center in time;
4. If the product vacuums liquids, the product will fail to work. Please contact the after-sales service center.
25. Q: What to do if the suction power of the Xiaomi Vacuum Cleaner G10 Plus is weakened?
A: If the suction power is weakened, please refer to the following troubleshooting steps to address the issue:
1. Check whether the vacuum cleaner vacuums too much garbage. If so, please clean the dust compartment in time;
2. Check whether there is any blockage in the extension tube or the hole of the main unit. If so, please clean the blockage in time;
3. Check whether the HEPA filter and pre-filter are blocked. If so, please clean them in time;
4. If there is no blockage, but the motor is out of order. Please contact after-sales service in time.
26. Q: What to do if the brush bar head of the Xiaomi Vacuum Cleaner G10 Plus does not rotate?
A: If the brush bar head does not rotate, here are some troubleshooting steps you can follow:
1. Check the screen to see if there is a warning that the roller brush is entangled. If it is displayed, please clear the obstacle;
2. If the error code is displayed on the screen, please contact the after-sales service center.
27. Q: What to do if the Xiaomi Vacuum Cleaner G10 Plus could not start sensitively?
A: Please contact the after-sales service center when this issue occurs.
28. Q: What to do if the Xiaomi Vacuum Cleaner G10 Plus becomes overheated after working for a while?
A: If the device gets overheated, here are some troubleshooting steps you can follow:
1. Check if there is any foreign matter blocking the nozzle or host port. If this happens, please clean up the foreign matter in time;
2. Check if the filter is dirty. If any, please clean the filter.
29. Q: Why is the Xiaomi Vacuum Cleaner G10 Plus not fully charged after charging for 4 hours?
A: If the product is used continuously in high power mode, the temperature of the battery pack will go higher. The product will charge slowly when the battery pack temperature is high. After the battery pack cools down, it will charge at a normal speed.
30. Q: Is it normal that there is a steel ball in the water tank of the Xiaomi Vacuum Cleaner G10 Plus?
A: It is normal. This ball helps regulate the flow of water inside the tank, ensuring a consistent and controlled release of water during mopping operations. When the water tank stands still, the steel ball blocks the air inlet. When pushing, the steel ball moves and the air outlet opens.
Cautions
31. Q: What kind of garbage can be cleaned by the Xiaomi Vacuum Cleaner G10 Plus?
A: 1. It is intended for use on dry surfaces indoors only;
2. Do not vacuum water, gasoline and other flammable or explosive liquids. Do not vacuum toxic solutions, such as chlorine bleach, ammonia, sewage cleaners or other liquids;
3. Avoid using the vacuum cleaner to pick up dust or ashes from drywall or fireplace. Do not vacuum smoke or burning substances such as charcoal, cigarette butts, or matches. Additionally, do not vacuum sharp objects like glass, nails, screws, or coins, as these will damage the vacuum cleaner.
32. Q: Which grounds are not recommended with the Xiaomi Vacuum Cleaner G10 Plus?
1. PVC mat: It is easy to cause blockage when using on the mat;
2. Cement floor: It is not recommended to use the product on the cement floor for a long time. Because it can cause the damage of bristles;
3. Wet ground: If the mud-water mixture is sucked into the comb teeth, the motor and battery pack can be damaged due to the large amount of water.
A: This product has 3 suction levels: Eco (Suction power: 13AW), Standard (Suction power: 36AW), and High Power (Suction power: 150AW).
2. Q: What accessories does the Xiaomi Vacuum Cleaner G10 Plus have?
A: This product is equipped with 4 accessories: A high torque brush bar, crevice nozzle, 2-in-1 brush nozzle, and mini electric brush.
1. High torque brush bar: It is suitable for vacuuming on short-pile carpets, hard floors, and floor tiles;
2. Crevice nozzle: It is suitable for cleaning slits, doors, windows, and other narrow gaps;
3. 2-in-1 brush nozzle: It is suitable for cleaning up mites and dust on various fabric furniture such as beds and sofas;
4. Mini electric brush: Specifically for sofas and mattresses, the mites and bacteria hidden in the deep layer of the bedding or sofa can be sucked through the flapping vibration of the roller brush.
3. Q: What are the weights of the Xiaomi Vacuum Cleaner G10 Plus?
A: This product is mainly made of ABS material and the dust compartment is made of PC material. The net weight of the product is 1.7kg, and the whole device is 4.2kg with an extension rod and brush bar head.
4. Q: What is the battery capacity of the Xiaomi Vacuum Cleaner G10 Plus?
A: The Xiaomi Vacuum Cleaner G10 Plus is equipped with 7*3000mAh Samsung batteries.
5. Q: What is the suction power of the Xiaomi Vacuum Cleaner G10 Plus?
A: The suction power is 150AW, and the vacuum degree is 20Kpa.
6. Q: What is the noise of the Xiaomi Vacuum Cleaner G10 Plus?
A: The noise in Eco mode is less than 73dBA, and the noise in High Power mode is less than 84dBA.
7. Q: What is the speed of the Xiaomi Vacuum Cleaner G10 Plus motor?
A: The product is equipped with a 108,000rpm high-speed brushless motor.
8. Q: What is the speed of the roller brush in the Xiaomi Vacuum Cleaner G10 Plus?
A: The speed of the roller brush is 2,300rpm.
Issues on Battery
9. Q: How long can the Xiaomi Vacuum Cleaner G10 Plus work after it is fully charged?
A: 1. Without High Torque Brush Bar
High Power: 10min;
Standard: 32min;
Eco: 65min;
2. With High Torque Brush Bar
High Power: 10min;
Standard: 28min;
Eco: 45min.
10. Q: How long does it take to charge the Xiaomi Vacuum Cleaner G10 Plus fully?
A: It will take about 4 hours. When the product is fully charged, the circuit will be automatically disconnected, and the indicator will go out.
11. Q: Can the Xiaomi Vacuum Cleaner G10 Plus be charged continuously?
A: Yes, the circuit will be automatically disconnected when the product is fully charged. It is safe to charge when connecting the product to the charger.
12. Q: Does the Xiaomi Vacuum Cleaner G10 Plus need charging if it is not used for a long time?
A: Yes, if you do not use the product for a long time, please unplug the charger after fully charging, and place it in a cool and dry place. Charge it at least every 3 months to avoid over-discharging.
13. Q: What to do if the indicator does not turn on when charging the Xiaomi Vacuum Cleaner G10 Plus?
A: If the indicator does not turn on, please troubleshoot the issue by the following methods:
1. Check whether it is fully charged first;
2. Check whether the charger is connected to the product correctly. If not, please connect it and check again. If the problem cannot be solved, please contact the after-sales service center in time.
14. Q: What to do if the Xiaomi Vacuum Cleaner G10 Plus cannot be charged?
A: If the vacuum cleaner cannot be charged, please troubleshoot the issue by the following methods:
1. Check whether the power plug is plugged into the power socket. If it is not plugged in, please plug it firmly in time before use;
2. Check whether the power socket indicator is on, if not, turn on the socket switch;
3. Check whether the adapter is connected to the product. If not, please connect it and check again. If the problem cannot be solved, please contact the after-sales service center in time.
Issues on Accessories
15. Q: How to assemble the Xiaomi Vacuum Cleaner G10 Plus?
A: 1. Install the high torque brush bar
Hold the high torque brush bar, and insert the extension rod vertically into the high torque brush bar until you hear a click;
2. Install the extension rod
Align the conductive needle of the metal connecting rod with the nozzle interface, and push it up firmly until you hear a "click" lock sound;
3. Install the 2-in-1 charging & storage mount
(1). The 2-in-1 charging & storage mount should be installed in a cool, dry place with an electrical outlet nearby. Before installing, ensure that there are not any wires or pipes in the space directly behind where the mount will be installed;
(2). The bottom of the mounting template sticker should be level and at least 1.03m from the ground, and its top should have at least 30cm of clearance above it;
(3). Use a power drill with an 8mm drill bit to drill a hole into each hole marker on the mounting template sticker, then insert a wall plug into each hole;
(4). Align the mounting holes on the 2-in-1 charging & storage mount to the holes on the wall, then attach the mount to the wall using the included screws.
16. Q: How to empty the dust compartment of the Xiaomi Vacuum Cleaner G10 Plus?
A: Before emptying the compartment, make sure the vacuum cleaner is disconnected from the power, and do not press its power button.
Hold and position the bottom of the dust compartment above a trash bin. Press the release switch of the bottom cover to empty the contents.
17. Q: How often is the filter of the Xiaomi Vacuum Cleaner G10 Plus replaced? Can it be cleaned?
A: It is recommended to clean the pre-filter every quarter and replace it at least every 9-12 months.
It is recommended to clean the HEPA filter every 6 months and replace it at least every 6-12 months.
18. Q: How to clean the high torque brush bar of the Xiaomi Vacuum Cleaner G10 Plus?
A: To clean the high torque brush bar, please refer to the following steps:
1. Turn the lock counterclockwise until it stops, then remove the roller brush from the high torque brush bar;
2. Use scissors to cut and pick out any hair or other debris tangled around the roller brush. Wipe away excess dust from the slot and clear plastic cover using a dry cloth or paper towel;
3. After extended use, the roller brush becomes dirty and should be washed;
4. After washing, dry the roller brush thoroughly by standing it upright in a well-ventilated area for at least 24 hours.
19. Q: Can the detergent be added into the water tank of the Xiaomi Vacuum Cleaner G10 Plus?
A: The detergent cannot be added into the water tank of the Xiaomi Vacuum Cleaner G10 Plus.
20. Q: When to use the Eco, Standard, and High Power modes on the Xiaomi Vacuum Cleaner G10 Plus?
A: 1. When the high torque brush bar is installed:
(1). It is recommended to switch to the Eco mode for cleaning the dust on the ground;
(2). Use High Power mode to clean up floor gaps, sliding door tracks and other places.
2. When the high torque brush bar is not installed:
(1). Use High Power mode when vacuuming on the bed surface with the mini electric brush or the car foot pad with a crevice tool;
(2). Use Standard mode for cleaning curtains and car seats;
(3). Use Eco mode for cleaning the coffee table and desk.
Note:
When the high torque brush bar is installed, the product will change the mode from Standard to Eco.
21. Q: Will the self-locking mode be memorized on the Xiaomi Vacuum Cleaner G10 Plus?
A: The self-locking mode will not be memorized (after the screen is off, it will be regarded as turning off).
22. Q: Will the suction level be memorized on the Xiaomi Vacuum Cleaner G10 Plus?
A: The suction level will still be memorized after the device is turned off.
23. Q: How to set the language on the screen of the Xiaomi Vacuum Cleaner G10 Plus?
A: To set the language on the screen, please refer to the following steps:
1. Press and hold the Suction Level Button for 3 seconds;
2. Press the Suction Level Button to select a language;
3. Press and hold the Suction Level Button for 2 seconds to complete the setting.
Issues on Product
24. Q: What to do if the Xiaomi Vacuum Cleaner G10 Plus cannot work?
A: If the vacuum cleaner does not work, please refer to the following troubleshooting steps to address the issue:
1. Check whether the battery is running out. Connect the charger to the power supply for charging. If the battery cannot be charged, please contact the after-sales service center;
2. Check whether the HEPA or filter is missing or installed incorrectly. If so, the screen will show that the filter is missing;
3. Check whether the motor is damaged. If did, please contact the after-sales service center in time;
4. If the product vacuums liquids, the product will fail to work. Please contact the after-sales service center.
25. Q: What to do if the suction power of the Xiaomi Vacuum Cleaner G10 Plus is weakened?
A: If the suction power is weakened, please refer to the following troubleshooting steps to address the issue:
1. Check whether the vacuum cleaner vacuums too much garbage. If so, please clean the dust compartment in time;
2. Check whether there is any blockage in the extension tube or the hole of the main unit. If so, please clean the blockage in time;
3. Check whether the HEPA filter and pre-filter are blocked. If so, please clean them in time;
4. If there is no blockage, but the motor is out of order. Please contact after-sales service in time.
26. Q: What to do if the brush bar head of the Xiaomi Vacuum Cleaner G10 Plus does not rotate?
A: If the brush bar head does not rotate, here are some troubleshooting steps you can follow:
1. Check the screen to see if there is a warning that the roller brush is entangled. If it is displayed, please clear the obstacle;
2. If the error code is displayed on the screen, please contact the after-sales service center.
27. Q: What to do if the Xiaomi Vacuum Cleaner G10 Plus could not start sensitively?
A: Please contact the after-sales service center when this issue occurs.
28. Q: What to do if the Xiaomi Vacuum Cleaner G10 Plus becomes overheated after working for a while?
A: If the device gets overheated, here are some troubleshooting steps you can follow:
1. Check if there is any foreign matter blocking the nozzle or host port. If this happens, please clean up the foreign matter in time;
2. Check if the filter is dirty. If any, please clean the filter.
29. Q: Why is the Xiaomi Vacuum Cleaner G10 Plus not fully charged after charging for 4 hours?
A: If the product is used continuously in high power mode, the temperature of the battery pack will go higher. The product will charge slowly when the battery pack temperature is high. After the battery pack cools down, it will charge at a normal speed.
30. Q: Is it normal that there is a steel ball in the water tank of the Xiaomi Vacuum Cleaner G10 Plus?
A: It is normal. This ball helps regulate the flow of water inside the tank, ensuring a consistent and controlled release of water during mopping operations. When the water tank stands still, the steel ball blocks the air inlet. When pushing, the steel ball moves and the air outlet opens.
Cautions
31. Q: What kind of garbage can be cleaned by the Xiaomi Vacuum Cleaner G10 Plus?
A: 1. It is intended for use on dry surfaces indoors only;
2. Do not vacuum water, gasoline and other flammable or explosive liquids. Do not vacuum toxic solutions, such as chlorine bleach, ammonia, sewage cleaners or other liquids;
3. Avoid using the vacuum cleaner to pick up dust or ashes from drywall or fireplace. Do not vacuum smoke or burning substances such as charcoal, cigarette butts, or matches. Additionally, do not vacuum sharp objects like glass, nails, screws, or coins, as these will damage the vacuum cleaner.
32. Q: Which grounds are not recommended with the Xiaomi Vacuum Cleaner G10 Plus?
1. PVC mat: It is easy to cause blockage when using on the mat;
2. Cement floor: It is not recommended to use the product on the cement floor for a long time. Because it can cause the damage of bristles;
3. Wet ground: If the mud-water mixture is sucked into the comb teeth, the motor and battery pack can be damaged due to the large amount of water.
Does it help?
Yes
No