What to do if the Mi Home/Xiaomi Home APP prompts that the Xiaomi Outdoor Camera BW500 is offline?
Tap [Help] in the Mi Home/Xiaomi Home APP for quick self-examination of common problems.
For your reference, the offline help details are as follows:
1. Check whether the device is powered off or has a power loss;
2. Try restarting the router that the camera is connected to;
3. Check the camera’s indicator status;
4. Please try to place the device as close to the router as possible;
5. If none of the above methods solve the problem, please remove the camera and try reconfiguring the network;
6. Contact the after-sales service center to help solve the problem and submit feedback.
For your reference, the offline help details are as follows:
1. Check whether the device is powered off or has a power loss;
2. Try restarting the router that the camera is connected to;
3. Check the camera’s indicator status;
4. Please try to place the device as close to the router as possible;
5. If none of the above methods solve the problem, please remove the camera and try reconfiguring the network;
6. Contact the after-sales service center to help solve the problem and submit feedback.
Does it help?
Yes
No