The basic information about Xiaomi Home Secure on the Xiaomi Smart Camera
Overview
1. Q: What is the Xiaomi Home Secure on the Xiaomi Smart Camera?
A: The Xiaomi Home Secure is a cloud-based video storage service provided by Xiaomi, which is applied for some of the Xiaomi Smart Cameras that access the Mi Home/Xiaomi Home APP. It is a security monitoring and cloud video storage function based on motion detection, face/human detection and face recognition.
2. Q: What are the features of the Xiaomi Home Secure?
A: 1. It is mainly used for security detection and preservation of important evidence. In addition to home security, it has become a popular choice for security monitoring in various places such as shops, factories, workshops, training rooms and offices;
2. The Xiaomi Home Secure can be used for recording life's precious moments in real-time. You can use it to record the precious moments in your life that are worth preserving when parents, kids, and pets can't be around for company and you can't view videos in real-time;
3. It has unlimited storage space, so you can playback at any time without fear of losing your device, and it also supports downloading videos to the Mi Home/Xiaomi Home APP.
3. Q: Does the Xiaomi Smart Camera start recording video when it detects a person or object moving?
A: Yes. The Xiaomi Home Secure features intelligent 24-hour real-time monitoring technology. In the area covered by the camera, it will automatically start recording and encrypting the uploaded footage to the Xiaomi Home Secure in the Mi Home/Xiaomi Home APP whenever it detects a person, pet, or object moving, even with the slightest motion.
Note:
1. It does not record when the camera detects no movement in the environment;
2. Low-power devices will not increase the recording time, but only the number of recording days, such as Mi Wireless Outdoor Security Camera 1080p.
4. Q: What is the difference between the 7-day rolling storage and the 30-day rolling storage in the Xiaomi Home Secure of the Xiaomi Smart Camera?
A: The primary differences between the 7-day rolling and the 30-day rolling storage are the price and the number of days that videos are stored in the cloud.
For example: if you purchase the 7-day rolling storage of a year VIP plan on January 1, 2019, and the Xiaomi Home Secure starts storing videos on January 1, 2019. On January 8, the system will automatically delete videos from 7 days prior (i.e., January 1 and start storing videos from January 2 to January 8. The deletion and storage process continues in this rolling manner, with videos being overwritten by the second).
You can choose a storage plan with a different number of days based on your actual needs. If you have important videos, you can download them to your phone in advance. (If the system is iOS, the system needs to be iOS 11.0 or above to purchase and use Xiaomi Home Secure properly.)
5. Q: What information is required to issue an invoice for the Xiaomi Home Secure on the Xiaomi Smart Camera?
A: 1. User information: Mi ID, Product model, Payment amount, Shipping address, Name, Phone number and Order number;
2. Invoice information: Invoice title and Tax number.
6. Q: What should pay attention to when purchasing the Xiaomi Home Secure?
A: 1. The Xiaomi Home Secure Service is tied individually to each camera and Xiaomi account.
If you have purchased the Xiaomi Home Secure for a camera and then switched to a different Xiaomi account, the Xiaomi Home Secure cannot be used (You will be prompted to repurchase). If you change the camera associated with the same Xiaomi account, it cannot be used. But if only the phone is replaced, it does not affect the use of the service.
Any change to the Xiaomi account or the camera will render the Xiaomi Home Secure feature unusable;
2. No refunds are available after purchasing the Xiaomi Home Secure. It also does not support changing the subscription plan during its active period. (e.g., if you are currently using a 1-month plan, you should wait until its expiration to purchase a 12-month plan);
3. To ensure alarm videos upload to the cloud, it is recommended to ensure an upload speed of no less than 4Mbps and avoid connecting too many devices to the network at the same time. (If two cameras have purchased the service plans, the recommended upload speed is no less than 8Mbps, otherwise it will cause the video to be lost).
7. Q: Why are the charging standards of Xiaomi Home Secure different between Android and iOS systems?
A: Due to Apple's payment system on iOS being an international payment method, Apple Pay will charge a 30% channel fee for virtual services. To ensure the normal provision of Xiaomi Home Secure Services, pricing will be adjusted accordingly based on actual circumstances.
If you have an Android phone, it is recommended to purchase the service using the Android phone. Ensure that the Xiaomi account, Xiaomi Home Secure, and camera are all correctly linked.
8. Q: Why is there no Alarm interval option after purchasing the Xiaomi Home Secure on the Xiaomi Smart Camera?
A: After enabling the Xiaomi Home Secure for the camera, it is normal that there will not be the Alarm interval option when you set the Home Surveillance.
Since Xiaomi Home Secure is enabled, any motion detected within the camera's surveillance range will trigger a record without waiting for a cool-down period, so there is no need to set an alarm interval.
Note:
Low-power devices will not increase the recording time, but only the number of recording days, such as Mi Wireless Outdoor Security Camera 1080p.
9. Q: What are the differences between the Xiaomi Home Secure and the Home surveillance function?
A: Both Xiaomi Home Secure and Home surveillance can perform motion detection and record videos. The difference is that Xiaomi Home Secure can record all the videos from the beginning to the end of the motion 24-hour, but it will not record video if there is no change in the scene during the monitoring period.
The Home surveillance can only record videos of about 3 to 9 seconds each time (depending on the firmware version of the device, the version of Mi Home/Xiaomi Home APP, and the network conditions), serving as an alert notification. Additionally, the Home surveillance has a cooldown period. If a video is recorded due to motion detection, it will not record another video during the cooldown period (even if there is motion), which is the time interval for camera alerts.
Note:
The camera can still use the Home surveillance feature without purchasing the Xiaomi Home Secure Service. This means that you can normally use the Home surveillance without paying for Xiaomi Home Secure.
However, if you subscribe to paid Xiaomi Home Secure Service and turn off the Upload video icon in the Xiaomi Home Secure settings, no videos will be uploaded to the cloud, and the Home surveillance will also stop uploading videos.
10. Q: Is it necessary to purchase the Xiaomi Home Secure if there is an SD card in the camera?
A: The videos recorded on an SD card are saved locally, there will be a risk of video loss due to damage and removal. In addition, SD cards have limited storage space.
If you purchase the Xiaomi Home Secure Service, the video will be saved in the cloud, not subject to storage space limitations, and videos that have been uploaded and saved to the cloud will not be lost due to damage to the SD card.
Note:
Even if the camera has no memory card, you can still buy and use the Xiaomi Home Secure Service.
11. Q: How to share the video in the Xiaomi Home Secure on the Xiaomi Smart Camera?
A: To share the videos in the Xiaomi Home Secure, please refer to the following steps:
Open the [Mi Home]/[Xiaomi Home] APP >> select [Device Card] >> tap [Storage management], select the video you want to share and download it >> select [Local] >> tap [Share].
12. Q: How to check the video in the Xiaomi Home Secure of the Xiaomi Smart Camera?
A: To check the video in the Xiaomi Home Secure, please refer to the following steps:
Go to the [Mi Home]/[Xiaomi Home] APP >> select [Device Card] >> tap [Storage management] >> select [Cloud].
To set the Xiaomi Home Secure, you can refer to the steps below:
Go to the [Mi Home]/[Xiaomi Home] APP, select [Device Card], and tap the three-dot icon at the upper right corner of the interface.
13. Q: Is there any limitation on recording videos after activating the Xiaomi Home Secure for the Xiaomi Smart Camera?
A: After subscribing to the Xiaomi Home Secure, you can record videos ranging from a minimum of 30 seconds to a maximum of 30 minutes per segment. If additional motion events occur, a new video segment will start recording.
Note:
Low-power devices will not increase the recording time, but only the number of recording days, such as Mi Wireless Outdoor Security Camera 1080p.
14. Q: How many times need to purchase the Xiaomi Home Secure Services if there are multiple cameras at home?
A: The Xiaomi Home Secure Service purchased for each camera is valid only for the specific camera. If you have multiple cameras and you want to enable the service for each one, you will need to purchase the service separately for each camera.
15. Q: When does the new service take effect if the current service is still active, and how to calculate the service duration?
A: The new plan will be effective immediately after you complete the payment. However, the new service will only start once your current service expires.
For instance, if your current plan expires on June 5, 2019, 11:31 AM and you purchase a 1-year service plan with the 7-day rolling Cloud Storage before that expiration, the new service will start on June 5, 2019, 11:31 AM and will be valid until June 5, 2020, 11:31 AM.
16. Q: Can the video retention period differ between the currently used Xiaomi Home Secure Service and a newly purchased one?
A: Yes. After your current service expires, the videos stored in the cloud will be deleted in a rolling manner based on the days specified by that service. It will start storing videos according to its own specified days when you purchase a new service with a different storage duration.
For example, if you are currently using a 30-day rolling storage service and you purchase a new 7-day rolling storage service. The videos stored under the 30-day service will begin to be deleted gradually, starting with those recorded 30 days before the service expiration. After the 30-day service expires, videos older than 30 days will be systematically removed from storage. After the new 7-day rolling storage service takes effect, it will start storing videos for approximately the last 7 days and continue rolling over.
17. Q: How to enable the auto-renewal feature for the Xiaomi Home Secure Service?
A: You can select the auto-renewal plan when purchasing a Xiaomi Home Secure plan. The auto-renewal feature is supported on both iOS and Android platforms.
18. Q: Is the auto-renewal enabled if the current service has not yet expired?
A: Yes, you can enable auto-renewal. The auto-renewal plan will take effect immediately after the current service expires.
19. Q: When is the auto-renewal plan charged?
A: The auto-renewal charge is automatically charged on the payment platform one day before the current subscription of the Xiaomi Home Secure expires.
20. Q: Do the multiple auto-renewals be activated for the same camera at the same time?
A: No. If you need to change the auto-renewal plan type for the same camera, you should first cancel the current auto-renewal service and then subscribe to the new auto-renewal plan. The new auto-renewal plan will take effect immediately after the current service expires.
Xiaomi Home Secure Service description
1. Q: How to purchase the Xiaomi Home Secure?
A: If you have not purchased the Xiaomi Home Secure, please go to the [Mi Home]/[Xiaomi Home] APP >> select [Device card] >> tap [Storage management] to go to the purchase page. If the Xiaomi Home Secure is already in use or the service expired, you can go to the Xiaomi Home Secure interface and tap [Settings] >> [Renew Now] at the upper right corner to purchase the new service.
2. Q: When does the Xiaomi Home Secure take effect after purchase? How to calculate the starting and ending time of the service?
A: The service takes effect immediately when you complete the payment and successfully purchase. At this time, if an object movement is detected, the moving video will be immediately uploaded to the cloud for storage.
Note:
The camera will stop uploading motion videos when the camera is in Sleep mode.
The service time of the Xiaomi Home Secure will be shown when you purchase the plan, the calculation method is as follows:
If you are not currently using the Xiaomi Home Secure Service or the previously purchased service has expired, the service time will be calculated from the date of successful purchase.
For example: you successfully purchased a 7-day annual Xiaomi Home Secure Service on June 5, 2018, 11:31 AM. We will use June 5, 2018, 11:31 AM as the start time, with the service ending on June 5, 2019, 11:31 AM.
3. Q: Is the Xiaomi Home Secure Service refundable?
A: As the Xiaomi Home Secure Service is a digital product, please note that refunds are not available after a successful purchase.
4. Q: How to change the plan of the Xiaomi Home Secure Service?
A: The plan you have purchased cannot be changed. If you need to change it, please select a different plan to purchase after your current service plan has expired.
5. Q: Can the cloud videos be watched after the Xiaomi Home Secure Service expires?
A: The newly generated motion detection will not be uploaded to the cloud after the service expires. Videos that have been saved in the cloud will be deleted on a rolling daily loop. If you purchased a 7-day rolling storage service and the service expires, the first day's video will be deleted on the second day after expiration, and all cloud videos will be deleted 7 days after expiration.
6. Q: Can the Xiaomi Home Secure Service be suspended while in use?
A: Go to the [Mi Home]/[Xiaomi Home] APP, select [Device card], and tap [Storage management]. After entering the Xiaomi Home Secure interface, you can tap [Settings] at the upper right corner, and turn off [Cloud Storage Service]. The motion video will stop loading to the cloud when you turn off this function.
7. Q: How to download and delete videos from the Xiaomi Home Secure?
A: To delete or download the videos, please refer to the following steps:
Go to the [Mi Home]/[Xiaomi Home] APP >> select [Device card] >> tap [Storage management] >> select [Cloud] >> you can tap [Delete] or [Download] on the Xiaomi Home Secure interface to delete or download the video.
8. Q: If the device is unbound and bound to another account, will the videos be viewed in the cloud?
A: The Xiaomi Home Secure Service binds the device to the account, and if the device with the Xiaomi Home Secure Service is bound to a new account, it will not be able to continue to enjoy the service. If A account purchases a service plan and then unbinds the device, B account cannot see A account's videos in the cloud after binding the same device. B account will need to purchase a new service.
9. Q: What to do if the videos fail to upload to the Xiaomi Home Secure?
A: The process of uploading videos to the cloud is greatly affected by your network connection.
It will upload 1080P resolution video (if the highest resolution of your device is 720P, then we will upload 720P) to the cloud for you when the network condition is good. With a poor connection, it will take temporary measures to reduce the resolution according to the network situation, and try to ensure the integrity of the uploaded video. If the video still cannot be uploaded properly after the resolution is reduced, the video will be lost.
It is recommended to ensure an upload speed of no less than 4Mbps and avoid connecting too many devices to the network at the same time.
1. Q: What is the Xiaomi Home Secure on the Xiaomi Smart Camera?
A: The Xiaomi Home Secure is a cloud-based video storage service provided by Xiaomi, which is applied for some of the Xiaomi Smart Cameras that access the Mi Home/Xiaomi Home APP. It is a security monitoring and cloud video storage function based on motion detection, face/human detection and face recognition.
2. Q: What are the features of the Xiaomi Home Secure?
A: 1. It is mainly used for security detection and preservation of important evidence. In addition to home security, it has become a popular choice for security monitoring in various places such as shops, factories, workshops, training rooms and offices;
2. The Xiaomi Home Secure can be used for recording life's precious moments in real-time. You can use it to record the precious moments in your life that are worth preserving when parents, kids, and pets can't be around for company and you can't view videos in real-time;
3. It has unlimited storage space, so you can playback at any time without fear of losing your device, and it also supports downloading videos to the Mi Home/Xiaomi Home APP.
3. Q: Does the Xiaomi Smart Camera start recording video when it detects a person or object moving?
A: Yes. The Xiaomi Home Secure features intelligent 24-hour real-time monitoring technology. In the area covered by the camera, it will automatically start recording and encrypting the uploaded footage to the Xiaomi Home Secure in the Mi Home/Xiaomi Home APP whenever it detects a person, pet, or object moving, even with the slightest motion.
Note:
1. It does not record when the camera detects no movement in the environment;
2. Low-power devices will not increase the recording time, but only the number of recording days, such as Mi Wireless Outdoor Security Camera 1080p.
4. Q: What is the difference between the 7-day rolling storage and the 30-day rolling storage in the Xiaomi Home Secure of the Xiaomi Smart Camera?
A: The primary differences between the 7-day rolling and the 30-day rolling storage are the price and the number of days that videos are stored in the cloud.
For example: if you purchase the 7-day rolling storage of a year VIP plan on January 1, 2019, and the Xiaomi Home Secure starts storing videos on January 1, 2019. On January 8, the system will automatically delete videos from 7 days prior (i.e., January 1 and start storing videos from January 2 to January 8. The deletion and storage process continues in this rolling manner, with videos being overwritten by the second).
You can choose a storage plan with a different number of days based on your actual needs. If you have important videos, you can download them to your phone in advance. (If the system is iOS, the system needs to be iOS 11.0 or above to purchase and use Xiaomi Home Secure properly.)
5. Q: What information is required to issue an invoice for the Xiaomi Home Secure on the Xiaomi Smart Camera?
A: 1. User information: Mi ID, Product model, Payment amount, Shipping address, Name, Phone number and Order number;
2. Invoice information: Invoice title and Tax number.
6. Q: What should pay attention to when purchasing the Xiaomi Home Secure?
A: 1. The Xiaomi Home Secure Service is tied individually to each camera and Xiaomi account.
If you have purchased the Xiaomi Home Secure for a camera and then switched to a different Xiaomi account, the Xiaomi Home Secure cannot be used (You will be prompted to repurchase). If you change the camera associated with the same Xiaomi account, it cannot be used. But if only the phone is replaced, it does not affect the use of the service.
Any change to the Xiaomi account or the camera will render the Xiaomi Home Secure feature unusable;
2. No refunds are available after purchasing the Xiaomi Home Secure. It also does not support changing the subscription plan during its active period. (e.g., if you are currently using a 1-month plan, you should wait until its expiration to purchase a 12-month plan);
3. To ensure alarm videos upload to the cloud, it is recommended to ensure an upload speed of no less than 4Mbps and avoid connecting too many devices to the network at the same time. (If two cameras have purchased the service plans, the recommended upload speed is no less than 8Mbps, otherwise it will cause the video to be lost).
7. Q: Why are the charging standards of Xiaomi Home Secure different between Android and iOS systems?
A: Due to Apple's payment system on iOS being an international payment method, Apple Pay will charge a 30% channel fee for virtual services. To ensure the normal provision of Xiaomi Home Secure Services, pricing will be adjusted accordingly based on actual circumstances.
If you have an Android phone, it is recommended to purchase the service using the Android phone. Ensure that the Xiaomi account, Xiaomi Home Secure, and camera are all correctly linked.
8. Q: Why is there no Alarm interval option after purchasing the Xiaomi Home Secure on the Xiaomi Smart Camera?
A: After enabling the Xiaomi Home Secure for the camera, it is normal that there will not be the Alarm interval option when you set the Home Surveillance.
Since Xiaomi Home Secure is enabled, any motion detected within the camera's surveillance range will trigger a record without waiting for a cool-down period, so there is no need to set an alarm interval.
Note:
Low-power devices will not increase the recording time, but only the number of recording days, such as Mi Wireless Outdoor Security Camera 1080p.
9. Q: What are the differences between the Xiaomi Home Secure and the Home surveillance function?
A: Both Xiaomi Home Secure and Home surveillance can perform motion detection and record videos. The difference is that Xiaomi Home Secure can record all the videos from the beginning to the end of the motion 24-hour, but it will not record video if there is no change in the scene during the monitoring period.
The Home surveillance can only record videos of about 3 to 9 seconds each time (depending on the firmware version of the device, the version of Mi Home/Xiaomi Home APP, and the network conditions), serving as an alert notification. Additionally, the Home surveillance has a cooldown period. If a video is recorded due to motion detection, it will not record another video during the cooldown period (even if there is motion), which is the time interval for camera alerts.
Note:
The camera can still use the Home surveillance feature without purchasing the Xiaomi Home Secure Service. This means that you can normally use the Home surveillance without paying for Xiaomi Home Secure.
However, if you subscribe to paid Xiaomi Home Secure Service and turn off the Upload video icon in the Xiaomi Home Secure settings, no videos will be uploaded to the cloud, and the Home surveillance will also stop uploading videos.
10. Q: Is it necessary to purchase the Xiaomi Home Secure if there is an SD card in the camera?
A: The videos recorded on an SD card are saved locally, there will be a risk of video loss due to damage and removal. In addition, SD cards have limited storage space.
If you purchase the Xiaomi Home Secure Service, the video will be saved in the cloud, not subject to storage space limitations, and videos that have been uploaded and saved to the cloud will not be lost due to damage to the SD card.
Note:
Even if the camera has no memory card, you can still buy and use the Xiaomi Home Secure Service.
11. Q: How to share the video in the Xiaomi Home Secure on the Xiaomi Smart Camera?
A: To share the videos in the Xiaomi Home Secure, please refer to the following steps:
Open the [Mi Home]/[Xiaomi Home] APP >> select [Device Card] >> tap [Storage management], select the video you want to share and download it >> select [Local] >> tap [Share].
12. Q: How to check the video in the Xiaomi Home Secure of the Xiaomi Smart Camera?
A: To check the video in the Xiaomi Home Secure, please refer to the following steps:
Go to the [Mi Home]/[Xiaomi Home] APP >> select [Device Card] >> tap [Storage management] >> select [Cloud].
To set the Xiaomi Home Secure, you can refer to the steps below:
Go to the [Mi Home]/[Xiaomi Home] APP, select [Device Card], and tap the three-dot icon at the upper right corner of the interface.
13. Q: Is there any limitation on recording videos after activating the Xiaomi Home Secure for the Xiaomi Smart Camera?
A: After subscribing to the Xiaomi Home Secure, you can record videos ranging from a minimum of 30 seconds to a maximum of 30 minutes per segment. If additional motion events occur, a new video segment will start recording.
Note:
Low-power devices will not increase the recording time, but only the number of recording days, such as Mi Wireless Outdoor Security Camera 1080p.
14. Q: How many times need to purchase the Xiaomi Home Secure Services if there are multiple cameras at home?
A: The Xiaomi Home Secure Service purchased for each camera is valid only for the specific camera. If you have multiple cameras and you want to enable the service for each one, you will need to purchase the service separately for each camera.
15. Q: When does the new service take effect if the current service is still active, and how to calculate the service duration?
A: The new plan will be effective immediately after you complete the payment. However, the new service will only start once your current service expires.
For instance, if your current plan expires on June 5, 2019, 11:31 AM and you purchase a 1-year service plan with the 7-day rolling Cloud Storage before that expiration, the new service will start on June 5, 2019, 11:31 AM and will be valid until June 5, 2020, 11:31 AM.
16. Q: Can the video retention period differ between the currently used Xiaomi Home Secure Service and a newly purchased one?
A: Yes. After your current service expires, the videos stored in the cloud will be deleted in a rolling manner based on the days specified by that service. It will start storing videos according to its own specified days when you purchase a new service with a different storage duration.
For example, if you are currently using a 30-day rolling storage service and you purchase a new 7-day rolling storage service. The videos stored under the 30-day service will begin to be deleted gradually, starting with those recorded 30 days before the service expiration. After the 30-day service expires, videos older than 30 days will be systematically removed from storage. After the new 7-day rolling storage service takes effect, it will start storing videos for approximately the last 7 days and continue rolling over.
17. Q: How to enable the auto-renewal feature for the Xiaomi Home Secure Service?
A: You can select the auto-renewal plan when purchasing a Xiaomi Home Secure plan. The auto-renewal feature is supported on both iOS and Android platforms.
18. Q: Is the auto-renewal enabled if the current service has not yet expired?
A: Yes, you can enable auto-renewal. The auto-renewal plan will take effect immediately after the current service expires.
19. Q: When is the auto-renewal plan charged?
A: The auto-renewal charge is automatically charged on the payment platform one day before the current subscription of the Xiaomi Home Secure expires.
20. Q: Do the multiple auto-renewals be activated for the same camera at the same time?
A: No. If you need to change the auto-renewal plan type for the same camera, you should first cancel the current auto-renewal service and then subscribe to the new auto-renewal plan. The new auto-renewal plan will take effect immediately after the current service expires.
Xiaomi Home Secure Service description
1. Q: How to purchase the Xiaomi Home Secure?
A: If you have not purchased the Xiaomi Home Secure, please go to the [Mi Home]/[Xiaomi Home] APP >> select [Device card] >> tap [Storage management] to go to the purchase page. If the Xiaomi Home Secure is already in use or the service expired, you can go to the Xiaomi Home Secure interface and tap [Settings] >> [Renew Now] at the upper right corner to purchase the new service.
2. Q: When does the Xiaomi Home Secure take effect after purchase? How to calculate the starting and ending time of the service?
A: The service takes effect immediately when you complete the payment and successfully purchase. At this time, if an object movement is detected, the moving video will be immediately uploaded to the cloud for storage.
Note:
The camera will stop uploading motion videos when the camera is in Sleep mode.
The service time of the Xiaomi Home Secure will be shown when you purchase the plan, the calculation method is as follows:
If you are not currently using the Xiaomi Home Secure Service or the previously purchased service has expired, the service time will be calculated from the date of successful purchase.
For example: you successfully purchased a 7-day annual Xiaomi Home Secure Service on June 5, 2018, 11:31 AM. We will use June 5, 2018, 11:31 AM as the start time, with the service ending on June 5, 2019, 11:31 AM.
3. Q: Is the Xiaomi Home Secure Service refundable?
A: As the Xiaomi Home Secure Service is a digital product, please note that refunds are not available after a successful purchase.
4. Q: How to change the plan of the Xiaomi Home Secure Service?
A: The plan you have purchased cannot be changed. If you need to change it, please select a different plan to purchase after your current service plan has expired.
5. Q: Can the cloud videos be watched after the Xiaomi Home Secure Service expires?
A: The newly generated motion detection will not be uploaded to the cloud after the service expires. Videos that have been saved in the cloud will be deleted on a rolling daily loop. If you purchased a 7-day rolling storage service and the service expires, the first day's video will be deleted on the second day after expiration, and all cloud videos will be deleted 7 days after expiration.
6. Q: Can the Xiaomi Home Secure Service be suspended while in use?
A: Go to the [Mi Home]/[Xiaomi Home] APP, select [Device card], and tap [Storage management]. After entering the Xiaomi Home Secure interface, you can tap [Settings] at the upper right corner, and turn off [Cloud Storage Service]. The motion video will stop loading to the cloud when you turn off this function.
7. Q: How to download and delete videos from the Xiaomi Home Secure?
A: To delete or download the videos, please refer to the following steps:
Go to the [Mi Home]/[Xiaomi Home] APP >> select [Device card] >> tap [Storage management] >> select [Cloud] >> you can tap [Delete] or [Download] on the Xiaomi Home Secure interface to delete or download the video.
8. Q: If the device is unbound and bound to another account, will the videos be viewed in the cloud?
A: The Xiaomi Home Secure Service binds the device to the account, and if the device with the Xiaomi Home Secure Service is bound to a new account, it will not be able to continue to enjoy the service. If A account purchases a service plan and then unbinds the device, B account cannot see A account's videos in the cloud after binding the same device. B account will need to purchase a new service.
9. Q: What to do if the videos fail to upload to the Xiaomi Home Secure?
A: The process of uploading videos to the cloud is greatly affected by your network connection.
It will upload 1080P resolution video (if the highest resolution of your device is 720P, then we will upload 720P) to the cloud for you when the network condition is good. With a poor connection, it will take temporary measures to reduce the resolution according to the network situation, and try to ensure the integrity of the uploaded video. If the video still cannot be uploaded properly after the resolution is reduced, the video will be lost.
It is recommended to ensure an upload speed of no less than 4Mbps and avoid connecting too many devices to the network at the same time.
Does it help?
Yes
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