Xiaomi Outdoor Camera BW500 FAQ
Functions
1. Q: What are the features of the Xiaomi Outdoor Camera BW500?
A: For your reference, here are some features of the Xiaomi Outdoor Camera BW500:
1. The Xiaomi Outdoor Camera BW500 comes with a professional IP67 dust and water resistance rating material, and is equipped with an anti-theft base;
2. It adopts a wide dynamic range design to greatly improve the picture quality in backlit scenes;
3. It features a 10000mAh large-capacity battery, making a long-lasting battery life, and worry-free access;
4. It supports human detection, eliminating false alarms such as light and dark, mosquitoes, etc., and lower power consumption;
5. The camera features a 136° wide-angle lens for a broader field of view that reduces blind spots, enhancing your security with clearer images and more comprehensive footage.
2. Q: What does the Xiaomi Outdoor Camera BW500 include as standard?
A: The standard configuration of the Xiaomi Outdoor Camera BW500 includes:
Camera (including battery)×1, Mount×1, Charging cable×1, Mounting template sticker×1, Wall Plug×4, Screw×4, Attention Sticker×1 and User Manual×1.
3. Q: What is the appearance introduction of the Xiaomi Outdoor Camera BW500?
A: The appearance of the Xiaomi Outdoor Camera BW500 is introduced as follows:
① Indicator;
② Spotlight;
③ Lens;
④ Photosensitive sensor;
⑤ Thermal sensor;
⑥ Microphone;
⑦ Configuration key;
⑧ Protective cover;
⑨ Type-C power interface;
⑩ Speaker;
⑪ Camera base mounting hole.
4. Q: What is the power supply method of the Xiaomi Outdoor Camera BW500?
A: The Xiaomi Outdoor Camera BW500 features a built-in battery, so it does not need to be powered on for a long time. It can be used normally after being fully charged. When charging, please use the original charging cable and a qualified power adapter that meets safety standards (The output is 5V-2A). Charging should be done indoors in a well-ventilated environment.
5. Q: How to install the Xiaomi Outdoor Camera BW500?
A: To install the Xiaomi Outdoor Camera BW500, you can refer to the following steps:
1. Rotate the camera mount counterclockwise to remove the base;
a. Locking cap;
b. Base;
2. Choose a suitable installation location (it is recommended to be 7-10feet (2-3meters) above the ground, without buildings or trees blocking the installation wall), and then paste the installation template on the flat wall;
3. Drill holes (each hole has a diameter of 6mm and a depth of 30mm) and install the wall plug;
4. Use screws to fix the base to the wall;
5. Fix the lock cap on the base;
6. Hold the camera with your hands and fix it on the camera stand;
7. Adjust the angle of the camera and tighten the locking cap.
Note:
Please install the camera with the power port facing downwards. When the power supply is not in use, please cover it with a protective cover to prevent water from entering.
6. Q: How to turn on/turn off or reset the Xiaomi Outdoor Camera BW500?
A: 1. Turning on /off: Press and hold the configurations button for approx. 3 seconds (In the power-on state, press and hold the configurations button for 3 seconds and then release it to shut down. In the power-off state, press and hold it for 3 seconds to turn on.);
2. Resetting the device: Press and hold on the configurations button for approx. 7 seconds while the camera is turned on.
7. Q: What do the indicators on the Xiaomi Outdoor Camera BW500 mean?
A: For your reference, here are five indicator statuses below:
1. When the device is waiting for a connection, the indicator flashes in orange;
2. When the device is connecting with the Mi Home APP, the indicator flashes in blue;
3. When the connection is successful, the indicator is blue;
4. When the device is charging, the white indicator is breathing;
5. When the device is fully charged, the indicator turns off.
8. Q: How many storage methods does the Xiaomi Outdoor Camera BW500 support?
A: The device supports cloud storage/eMMC storage. After connecting to the base station, it supports storing videos on the base station SD card.
9. Q: How to rebind the Xiaomi Outdoor Camera BW500?
A: If you need to change the network or the Mi Account of Mi Home APP that the camera is connected to, you need to press and hold down the configuration button for about 7s to restore the camera to the factory settings, and then reconnect to Mi Home APP.
10. Q: How to use the night vision function of the Xiaomi Outdoor Camera BW500?
A: The Xiaomi Outdoor Camera BW500 supports infrared night vision and full-color night vision. It can automatically switch to night vision mode for shooting in dark light according to the changes in surrounding light. Intelligent full-color night vision makes dark light visible at night. The camera is set to automatically switch to infrared night vision by default.
You can adjust it independently by referring to the following steps:
Open the [Mi Home] APP >> [Device Card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> scroll down and select [Night vision feature] >> tap [Night vision feature] to turn it on.
11. Q: Does the Xiaomi Outdoor Camera BW500 support the NAS transfer function?
A: Not support.
12. Q: Where to check the SN number of the Xiaomi Outdoor Camera BW500?
A: The SN number can be checked from the back of the product packaging as well as from the bottom of the camera.
13. Q: What are the specifications of the lens on the Xiaomi Outdoor Camera BW500?
A: For your reference, here is some information below:
1. The Xiaomi Outdoor Camera BW500 comes with 15fps (4 million) high-definition pixels and a resolution of up to 2560×1440 to ensure true and clear images;
2. F1.6 large aperture lens significantly increases the amount of light entering, allowing you to capture picture details even in weak light;
3. The Xiaomi Outdoor Camera BW500 supports digital zoom.
14. Q: Can the Xiaomi Outdoor Camera BW500 be installed and used outdoors?
A: The camera supports IP67 waterproofing and can be used outdoors. Do not use this device in an excessively humid or water-filled environment to avoid affecting normal use.
15. Q: Does the Xiaomi Outdoor Camera BW500 support two-way voice calls?
A: Yes. It has a built-in microphone, which enables two-way communication between the mobile phone and the camera.
16. Q: Does the Xiaomi Outdoor Camera BW500 support Bluetooth gateway？
A: Not support.
17. Q: Does the Xiaomi Outdoor Camera BW500 support recording continuously and saving the video when the network is disconnected?
A: Not support.
18. Q: What is the battery endurance of the Xiaomi Outdoor Camera BW500? How long does it take to charge?
A: For your reference, here is some detailed information as below:
The Xiaomi Outdoor Camera BW500 has a built-in 10000mA rechargeable battery.
1. Achieving 180 days of long-term battery life under typical usage mode;
2. A single charge of the outdoor camera takes about 6-7 hours and supports external power supply devices (such as power cords, power banks, etc., but the mobile power output needs to reach 5V-2A).
Note:
1. Test condition: Turn on night vision function, default black and white night vision; sensitivity trigger during motion detection; record 20 times per day during the day and night;
2. The battery endurance test data are all from 70mai Laboratory. In actual use, the battery endurance is related to various factors such as settings, operation and usage environment, and will differ from the laboratory data;
3. Battery usage is related to the frequency of triggering recording. Personalized settings such as sensitivity, shooting duration, and alarm intervals can be made in the Mi Home APP as needed to adapt to the needs of different scenarios;
4. Please be sure to use a regulated and safe power adapter.
19. Q: How to install solar panels of the Xiaomi Outdoor Camera BW500?
A: For your reference, you can refer to the following steps:
1. Rotate counterclockwise to remove the base;
(1). Locking cap;
(2). Base.
2. Select a suitable installation location (no buildings or trees blocking the installation wall), and then paste the installation template on the flat wall;
3. Drill holes (each hole has a diameter of 6mm and a depth of 30mm) and install the wall plug;
4. Fix the base to the wall with screws;
5. Fix the lock cap on the base;
6. Fix the solar panel on the bracket and adjust the angle to maximize direct sunlight. Then tighten the locking cap;
7. Fully insert the charging connector and waterproof gasket into the camera's Type-C power interface.
Note:
This product is compatible with some models of Xiaomi BW series outdoor cameras.
20. Q: Is the solar panel of the Xiaomi Outdoor Camera BW500 waterproof when charging?
A: The solar panel is a precision electronic product with IP66 dust-proof sealing and waterproof rating. To prevent failure, do not install solar panels in extremely humid environments or locations where water will enter. In addition, when using the solar panel with a camera, please ensure that the Type-C plug is properly inserted into the camera's Type-C power interface to prevent it from becoming loose.
21. Q: How to check the charging status of solar panels on the Xiaomi Outdoor Camera BW500?
A: Open [Mi Home] APP >> [Device Card] >> tap [Enter] at the upper right corner to switch to camera live broadcast. The upper right corner of the screen will display the charging status and power of the solar panel.
22. Q: What are the safety precautions when using the Xiaomi Outdoor Camera BW500?
A: For your reference, here are the safety precautions:
1. The applicable working temperature of this product is -20℃ to 55℃. Do not use this camera in environments with temperatures above or below the specified operating range. The operating temperature comes from the test results of 70mai laboratory. There will be errors in actual use due to changes in the objective environment;
2. This camera is a precision electronic product that has an IP67 dust-proof and water-resistant rating. To ensure normal use, do not use the camera in extremely humid environments or locations that can cause water ingress;
3. The outdoor camera contains batteries. Please do not expose the outdoor camera to direct sunlight, fire, or other heat sources;
4. To better use this product, the front and side of the lens should be kept away from glass, white walls, and other reflective objects, so as not to cause the picture to be bright near and dark or white in the distance;
5. Please ensure that this product is installed within a coverage area with a good Wi-Fi signal;
6. Try to install it as far away from microwave ovens and other places that can affect the signal;
7. When the night vision function is turned on or off, the outdoor camera will switch the infrared cut filter, which will be accompanied by a slight "click" sound. This is normal;
8. Please do not disassemble or replace the outdoor camera battery without permission. Improper operation will cause the risk of explosion;
9. Use in a low-temperature environment or charging state will affect the standby time of this product. Please do not use the real-time screen monitoring function for a long time while charging to avoid loss of battery endurance. The actual standby time is related to the usage environment and usage habits;
10. The 7-meter security distance was tested by 70mai AI Lab. Due to the high sensitivity setting of the test machine, the measured PIR sensing distance is up to 7 meters.
23. Q: How long can the Xiaomi Outdoor Camera BW500 store videos?
A: The Xiaomi Outdoor Camera BW500 features a built-in eMMC 8GB storage space, which can be used to review about 40 days of video. 30 videos (20 seconds) can be recorded every day.
APP related
1. Q: How to connect the Xiaomi Outdoor Camera BW500 to Mi Home APP?
A: For your reference, please refer to the following steps:
Go to [Mi Home] APP >> tap on the [+] icon at the upper right corner >> tap [Add Device], you can search for the device to be bound nearby >> if no nearby device is found, select [Scan] button at the upper right corner >> follow the prompts >> wait for a while until the connection process is completed.
Note:
1. It only supports the connection to 2.4GHz Wi-Fi, does not support 5GHz Wi-Fi;
2. Due to the upgrade and update of Mi Home APP, the actual operation will be slightly different from the above description. Please follow the current instructions in Mi Home APP.
2. Q: What are the functions of the buttons on the real-time monitoring interface of the Xiaomi Outdoor Camera BW500?
A: Open [Mi Home] APP >> select [Device Card] >> tap the upper right corner of the interface to enter and view the camera shooting screen. Tap the [Full screen] icon to monitor screen in full screen.
For your reference, here are some function icons as follows:
1. Turn on the light:
Tap the button and the camera will turn on the light.
2. Mute button:
When entering the camera, the video sound is turned off by default and is in mute state. Tap the button to turn on the video sound;
3. Resolution:
Video resolution can be adjusted independently with four options: [Auto], [480p], [720p], and [2.5K];
4. Full screen:
Tap the Full-screen button, and the camera monitoring screen will enter the landscape screen;
5. Microphone:
After tapping the button, you can make a call between your phone and the camera;
6. Screenshot:
You can take a screenshot of the current monitoring screen, and a picture will be generated and saved to the local photo album and Mi Home APP;
7. Video recording:
Tap the screen recording button to record the current monitoring interface and save the video to the local photo album and Mi Home APP;
8. Sound and light alert:
Tap this button, the sound and light alert will last for 30 seconds, and the playback can be canceled again during playback.
3. Q: How to set up the basic camera settings after binding the Xiaomi Outdoor Camera BW500 to Mi Home APP?
A: After the camera is bound to the Mi Home APP in the camera settings, you can set the maximum shooting time/watermark/rotate the screen/night vision function/camera external volume/camera sleep/status light/automatic sound and light alert/traffic protection and other function settings.
1. Max. recording duration:
Refers to the length of time for camera video shooting. There are four video recording time lengths to choose from: 10s, 30s, 60s and 2min.
To enable the function, please refer to the following path:
Go to [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> turn on [Max. recording duration], and you can select the recording duration;
2. Timestamp watermark:
After turning off the option, the time will no longer be displayed in the upper left corner of the surveillance video interface.
For your reference, please refer to the following path:
Open [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> tap [Camera settings] >> you can turn on/off [Timestamp watermark];
3. Rotate image:
After the camera is inverted, the monitoring screen will reverse, and the rotating screen can be viewed normally.
To enable the Rotate image function, please refer to the following path:
Open [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> [Rotate image] >> tap [Rotate];
4. Night vision feature:
After enabling the function, the picture will automatically adjust when the ambient light is poor.
(1). Black & white night-vision mode:
The night-vision light is turned on, infrared fill-in light is used, and the image is black and white;
(2). Full-color night vision:
The fill light is turned on and can be used as a night light, and the image is in color.
To enable the Night vision feature function, please refer to the following steps:
Open [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> [Night vision feature] >> turn on [Night vision feature] >> select [Black & white night-vision mode] or [Full-color night vision];
5. Camera speaker volume:
The volume percentage can be adjusted to control the camera volume.
To adjust the camera speaker volume, please refer to the following path:
Open [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> [Camera speaker volume];
6. Sleep mode:
The sleep mode allows you to set the camera to start or stop working at a certain time (stop hibernation or start hibernation).
To turn on/off the sleep mode, please refer to the following setting paths:
Open [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> [Camera sleep mode];
7. Status light:
The Xiaomi Outdoor Camera BW500 has a status indicator that can be turned on or turned off based on your preferences and environmental needs.
To turn on/off the indicator on the camera, please refer to the following steps:
Go to [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> [Status light];
8. Automatic sound & light alert:
When the camera detects a selected alert type, it will trigger a sound & light alert for 30 seconds.
To enable the camera to make alerts when movement is detected, please refer to the following steps:
Go to [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> [Automatic sound & light alert];
9. Data usage warning:
The Xiaomi Outdoor Camera BW500 comes with data usage warning feature that alerts your data usage and enables the camera to play videos automatically when Wi-Fi is connected.
To enable the data usage alert, please refer to the following steps:
Go to [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> toggle [Data usage warning] as your preference.
4. Q: How to adjust the Detection settings on the Xiaomi Outdoor Camera BW500?
A: Xiaomi Outdoor Camera BW500 can adjust Scheduled detection/Detection sensitivity settings/Detection interval of Motion detection after binding Mi Home APP.
1. Scheduled detection:
The scheduled detection feature on the Xiaomi Outdoor Camera BW500 allows you to set specific times during which the camera will actively monitor and detect motion. This can be useful for reducing unnecessary alerts and recordings during times when you know the area will be busy or when monitoring is not required.
To set the Scheduled detection on the camera, please refer to the following steps:
Go to [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> [Detection settings] >> turn on [Motion detection] >> [Scheduled detection] >> you can create a scheduled detection time.
2. Detection sensitivity settings:
To adjust the Detection sensitivity settings on the camera, please refer to the following steps:
Go to [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> [Detection settings] >> turn on [Motion detection] >> [Detection sensitivity settings] >> you can select [High], [Medium], or [Low].
3. Detection interval:
To set Detection interval on the camera, please refer to the following steps:
Go to [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> [Detection settings] >> turn on [Motion detection] >> [Detection interval] >> select among [0 s], [10 s], [30 s], [60 s] and [3 min] according to your needs.
Note:
The longer the detection interval is set, the less power the camera consumes.
5. Q: How to set up the Home monitoring for the Xiaomi Outdoor Camera BW500?
A: After the camera is bound to the Mi Home APP, you can set Detection push notifications/Event notification type of the Home surveillance assistant to watch the important events captured.
1. Detection push notifications:
The camera will push a notification to the phone when movement is detected.
2. Event notification type:
The type of push event is managed and can be set for motion detection/person moving/vehicle moving/animal detection/package detection.
6. Q: How to manage the storage of the Xiaomi Outdoor Camera BW500?
A: To manage the storage of the Xiaomi Outdoor Camera BW500, please refer to the following steps:
Go to [Mi Home] APP >> select [Device Card] >> tap [Storage management] >> you can set the video storage in cloud storage/local.
1. Local:
When you download videos or pictures to the phone locally, you can view the screenshots saved in the Mi Home APP as well as the recorded videos;
2. Cloud Storage:
After subscribing to the Xiaomi Home Secure, you can manage cloud-stored videos.
3. eMMC management:
When the camera uses built-in storage, you can view and manage videos on the Storage management interface.
4. SD card:
When the camera uses the SD card of the base station for storage, you can go to the associated base station page to view and manage the storage content.
7. Q: How to update the firmware on the Xiaomi Outdoor Camera BW500?
A: To update the firmware on your camera, please refer to the following steps:
Go to the [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> [Firmware update] >> check if the firmware of the camera is up to date (If the camera battery is less than 10%, it cannot be upgraded.)
8. Q: How to check Motion detected Surveillance on the Xiaomi Outdoor Camera BW500?
A: To check Motion detected Surveillance on the Xiaomi Outdoor Camera BW500, please refer to the following steps:
Go to the [Mi Home] APP >> select [Device Card] >> tap [Surveillance] to enter [Home Surveillance] >> select the date/video type you want to view.
Note:
1. Video Sharing:
You can share the recording alarm video directly with others through Facebook and so on;
2. Video Download:
Tap the video download can directly download the video to the local album of your cell phone;
3. Video Delete:
Tap the icon, the video can be deleted.
9. Q: How to purchase cloud storage for the Xiaomi Outdoor Camera BW500?
A: To purchase cloud storage for your Xiaomi Outdoor Camera BW500, please refer to the following steps:
Go to the [Mi Home] APP >> select [Device Card] >> tap [Storage management] >> [Cloud] >> tap [Subscribe now].
10. Q: What are the execution and trigger conditions for creating smart scenes with the Xiaomi Outdoor Camera BW500?
A: Xiaomi Outdoor Camera BW500 supports the creation of smart scenes, but only supports execution conditions (If/Then).
To create a smart scene, please refer to the following steps:
Go to the [Mi Home] APP >> select the device card >> tap the three-dot icon at the upper corner of the interface >> select [Automation] >> tap [+] to create a scene >> select [If] and [Then] to add a new scene.
11. Q: Does the Xiaomi Outdoor Camera BW500 support access to HomeKit?
A: Not support.
12. Q: What system versions of the phone can the Xiaomi Outdoor Camera BW500 support?
A: Android 8.0 or iOS 12.0 and above, and the low version will not work properly.
13. Q: How can the Xiaomi Outdoor Camera BW500 use Google, Alexa voice assistant function?
A: To select Google/Alexa voice assistant, please refer to the following path:
Go to the [Mi Home] APP >> [Profile] >> [Voice assistant] >> select Google/Alexa Account you prefer.
Functions:
1. Disconnect the device from the Google Home or Amazon Alexa APP;
2. Please try some commands and use the camera name you created when setting up your system;
For example:
(1). “Google/Alexa, show me btv’s front yard”;
(2). “Google/Alexa, show me the garage camera on the living room TV”;
(3). “Google/Alexa, stop”.
3. Discover new smart devices through the Smart Home menu in the Google Home APP or through Google Voice Control. Once you've found the device, you can use the following voice commands to view the camera's live stream.
(1). “Google/Alexa, show me [Device name]”;
(2). "Google/Alexa, show [Device name]".
Troubleshooting
1. Q: What to do if there is no sound or there is noise when viewing the real-time image of the Xiaomi Outdoor Camera BW500?
A: To troubleshoot the sound issue, please refer to the following steps:
1. The default of the Mi Home APP is to turn off the volume of the live video. You can open the volume button in the video window of the Mi Home APP. If the volume is small, you can turn up the volume of your phone;
2. Check whether the camera microphone hole is blocked;
3. If there is noise in the live video, keep your phone away from the camera and avoid placing the camera next to electronic devices such as refrigerators and microwaves.
2. Q: What to do if the video stutters or the image is not synchronized with the sound when viewing the camera screen on the Xiaomi Outdoor Camera BW500?
A: To troubleshoot the issue, please refer to the following steps:
1. When the video stutters or displays loading frequently, please switch the sharpness of the video to Auto or Smooth mode;
2. When the image is not synchronized with the sound, please check whether the network that the camera is connected to is normal or not. If the delay is too long, try to exit the video and re-enter.
3. Q: What to do if the Xiaomi Outdoor Camera BW500 can't hear the sound on the camera side during a call?
A: Please refer to the following troubleshooting steps:
1. Check whether the sound on the cell phone is adjusted too low, resulting in no sound;
2. Check whether the Mi Home APP has obtained permission to use the microphone (recording) of the phone. If not, please enable the relevant permission in the phone settings.
4. Q: How to deal with the abnormal use of the memory card of the Xiaomi Outdoor Camera BW500? (Base station)
A: Please refer to the following troubleshooting steps:
1. Please use the special memory card produced by the regular manufacturer for the car recorder or camera;
2. Please make sure that the camera has been installed in the camera to meet the requirements of the memory card. No memory card installed in the camera can not store video recordings and view the history of the video;
3. If the memory card doesn't record video or the memory card can't delete files automatically and cyclically, you can format the memory card in the Storage management settings;
4. If you can't format the memory card in the Mi Home APP, you can format the memory card on your computer through a card reader. After finishing formatting, power off the camera and reload the memory card.
Note:
The files in the memory card will be deleted after formatting.
5. Q: What to do if the orange light is always on and the Xiaomi Outdoor Camera BW500 can't be used normally?
1. If the orange light is always on when connecting to the Mi Home APP, it means the camera can't connect to the network or can't be bound to the account. Please check if the account password is correct and the network meets the camera's requirements;
2. If you have successfully connected to the Mi Home APP and suddenly the orange light is always on and cannot be used, please check whether the network is normal. If it still can't be used, you can reset the device to re-allocate the network.
6. Q: What to do if the password is forgotten in the security settings of the Xiaomi Outdoor Camera BW500?
A: Delete the device on the Mi Home APP, then reset the camera. Press and hold on it for about 7 seconds, and then add the camera to the Mi Home APP again.
7. Q: Why does the Xiaomi Outdoor Camera BW500 whistle during a voice call?
A: During a voice call, please try your best not to place the phone and the device in the same space, and stay away from the device for more than 10 meters, the echo whistling generated by the close calls is a normal phenomenon.
8. Q: How to deal with the blurred shooting images and no shooting images when the Xiaomi Outdoor Camera BW500 is in night vision?
A: 1. Please make sure the camera's lens is clean and dust-free;
2. Please check whether the lens enters into the range that can't be shot (lens angle is blocked). If so, move the lens out of the blocking range.
9. Q: What to do if the indicator of the Xiaomi Outdoor Camera BW500 does not light up?
A: Enter the main interface of the camera's real-time surveillance from the Mi Home APP, tap the three-dot icon at the upper right corner to enter the camera settings, tap the status light button and turn the status light on.
10. Q: What to do if the video of the Xiaomi Outdoor Camera BW500 in the memory card has sound when watching it on the phone, but there is no sound when watching it on the computer?
A: This problem is caused by the incompatibility of video playback software on the computer. You can try to change the computer player, such as the VLC player.
11. Q: Why does the Xiaomi Outdoor Camera BW500 not respond when the power button is pressed?
A: This problem can be caused by a drained battery. You can charge it first and then try to turn it on.
12. Q: Why the Xiaomi Outdoor Camera BW500 can't connect to the Mi Home APP?
If the Xiaomi Outdoor Camera BW500 can't connect to the Mi Home APP, please refer to the following methods to troubleshoot the issue:
A: 1. Check the Mi Home APP version, which requires Android 6.5.701/iOS V6.5.202.1 and above (If the version is too low, you can directly delete the APP and re-download);
2. Check the Mi Home APP permissions;
Note:
Navigation positioning and Bluetooth functions should be turned on.
3. After connecting the camera for the first time and powering on, wait 4 or 5 seconds for the indicator to flash in yellow before proceeding to the next step;
4. You can connect to a Wi-Fi network. The phone is required to connect only 2.4G network (be sure to carefully read the Mi Home APP operation step reminders);
5. Try to reconnect the camera to the network. You need to press and hold the power button for more than 7 seconds then start the next step after you hear the prompt tone, and follow the binding process prompted by the APP to operate after the reset is successful.
13. Q: Is it necessary to unbind the Xiaomi Outdoor Camera BW500 to change the Xiaomi account?
A: If you need to change your Xiaomi account to bind the Xiaomi Outdoor Camera BW500, you need to do the following two steps:
1. Unbind by pressing and holding the device card on the homepage of the Mi Home APP and selecting [Delete] or enter the device settings of the device plug-in and select [Delete Device] to unbind;
2. Delete from the camera settings.
14. Q: Why does the Xiaomi Outdoor Camera BW500 have low sensitivity to human detection, lack recording content and fail to capture people?
A: You can customize the settings in Mi Home APP to adjust the sensitivity.
1. High sensitivity: the coverage is about 7 meters;
2. Medium sensitivity: about 5 meters or so;
3. Low sensitivity: about 3 meters.
At the same time, the camera will detect the alarm video after recording for some time. To reduce the frequency of video push (to prevent disturbances), you can also choose a different interval time. It can extend the battery endurance.
15. Q: Can the recording time be adjusted on the Xiaomi Outdoor Camera BW500?
A: The device supports 10 seconds, 30 seconds, 60 seconds and 2 minutes of video recording.
16. Q: Why does the Xiaomi Outdoor Camera BW500 have unclear pictures and a halo in night vision?
A: By default, the product will recognize the strength of the ambient light to switch between daytime and night vision monitoring modes.
The camera installation location will also affect the video shooting effect, such as the installation of night light location not opening the night vision mode (next to the lighting, reflective objects, etc.), or the phenomenon of halo, and not covering the circular area below the camera.
The lens should avoid the front and side near the glass, white walls and other reflective objects, so as not to cause the screen near the bright, dark or white phenomenon in the distance.
Please install it away from infrared reflective objects such as walls. It is recommended to install the camera in the air without walls within 40cm above, below, left and right.
17. Q: Why doesn't the Xiaomi Outdoor Camera BW500 record continuously?
A: The Xiaomi Outdoor Camera BW500 does not record videos 24 hours a day. It only records videos when it detects human figures or views them on the phone in real time. You can set the sensitivity in the Mi Home APP to record videos as needed.
18. Q: How to adjust the Camera sleep mode of the Xiaomi Outdoor Camera BW500?
A: Camera sleep mode: you can set the camera to start working or stop working at regular intervals (enable/disable Sleep mode).
To adjust the sleep mode, please refer to the following path:
Go to the [Mi Home] APP >> select [Device Card] >> tap the three-dot icon at the upper right corner >> [Camera settings] >> [Camera sleep mode].
19. Q: Can the Xiaomi Outdoor Camera BW500 be installed by using double-sided tape if it is inconvenient to drill holes?
A: The Xiaomi Outdoor Camera BW500 is recommended to use expansion screws to fix. Because double-sided tape is not guaranteed for long-term use. To avoid damage caused by the outdoor camera falling, it is not recommended to use double-sided tape to fix it.
20. Q: What to do if the Xiaomi Outdoor Camera BW500 battery drains fast?
A: Please refer to the following troubleshooting steps:
1. The Xiaomi Outdoor Camera BW500 has a built-in 10000mAh high-capacity rechargeable battery. Typical use mode can realize a 180-day-long life;
Test conditions: Open night vision function, the default black and white night vision; motion detection in the sensitivity of the trigger; daytime plus night recording 20 times a day;
2. The endurance can be reduced due to the following reasons. You can reduce the frequency of checking to see if there is any improvement. It is recommended to use it with a solar panel;
(1). Use the full-color night vision function;
(2). The frequency of triggering events in the surrounding environment is high;
(3). Check the live video frequently;
(4). Try to switch the night vision mode in the Mi Home APP;
(5). Adjust the detection sensitivity and detection interval.
3. When you receive a new device, please bind the Mi Home APP first, update the firmware and then use it fully charged;
4. Cameras installed in indoor or heavy traffic, frequent triggering of the camera video, will significantly reduce the endurance;
5. Outdoor camera single charge takes about 6-7 hours, support for external power supply equipment power supply (such as power cord, charge power bank, etc.);
6. Low-temperature environment or charging state use of this product will affect the standby time. Please do not use the live screen preview function for a long time in the charging situation, so as not to lose endurance.
Note:
Please make sure to use a standardized and safe charger (5V-2A).
21. Q: What to do if the Mi Home APP prompts that the Xiaomi Outdoor Camera BW500 is offline?
A: Tap [Help] for quick self-examination of common problems.
1. Check whether the device is powered off or has a power loss;
2. Try to reboot the router that the camera is connected to;
3. Check the status of the camera's indicators;
(1). Blue light blinking:
The camera is networking or being upgraded;
(2). Orange light is always on:
The camera networking timeout. Please try to rewire the network;
(3). Orange light is blinking:
The camera has been reset. Please try to reconnect the network.
4. Please try to place the device as close as possible to the router;
(1). Reduce obstacles such as walls and doors;
(2). The larger the RSSI value of the device network, the stronger the signal theoretically;
(3). Recommended RSSI value is greater than -50 (recent RSSI value is -72).
5. If none of the above methods solve your problem, please remove the camera and try repairing the network;
6. Contact the after-sales service center to help solve the problem and submit user feedback.
22. Q: What to do if the phone can't receive alarm notifications or other messages from the Xiaomi Outdoor Camera BW500?
A: To troubleshoot the message issue, please refer to the following steps:
1. Confirm the firmware update to the latest version;
2. Check if the online video can be opened normally on the phone to confirm whether the network is normal;
3. If the live video opens normally, you can re-switch the indoor/outdoor camera to see if there are event messages.
23. Q: What to do if the video is stuck and the image is not synchronized with the sound in the memory card of the Xiaomi Outdoor Camera BW500?
A: To resolve the issue, please refer to the following troubleshooting steps:
1. Restart the device to see if it will return to normal;
2. Check whether the memory card is often hot-swappable, plugging and unplugging the memory card needs to be operated in the case of camera power failure. Often hot-swapping will cause the performance of the memory card to degrade, resulting in abnormal problems in the recorded video;
3. Check whether the memory card reading rate is too low, it is recommended to use U3 type memory card;
4. Replace the memory card to check if the problem persists.
24. Q: What to do if the Xiaomi Outdoor Camera BW500 cannot recognize the memory card?
A: To solve the issue, please refer to the steps below:
1. Reboot the device;
2. Check whether the camera firmware version and the Mi Home APP version need to be updated;
3. Clear the Mi Home APP data;
4. Replace the memory card to check if the issue persists.
Note:
Memory cards have a lifetime of service. If you use a card for a long period, it can cause the memory card to be erased multiple times and never used again. In this case, it is recommended that you replace another memory card.
25. Q: How to deal with blurry images taken during the day with the Xiaomi Outdoor Camera BW500?
1. Make sure the camera lens is clean and dust-free;
2. If the live broadcast image is blurry, please set the resolution according to your needs.
Does it help?