Xiaomi Smart Kettle 2 Pro FAQ
Overview
1. Q: What are the features of the Xiaomi Smart Kettle 2 Pro?
A: 1. The product features a light noise without any disturbance design with noise-reducing coating inside the kettle body, which effectively reduces heating noises;
2. The kettle’s temperature can be adjusted every 1℃ with the stepless knob;
3. You can also adjust the temperatures via the Mi Home app to easily customize your preference;
4. The product can customize multiple water boiling modes to satisfy your needs;
5. The keep warm time of the product is up to 24 hours, retaining the desired temperature;
6. The Xiaomi Smart Kettle 2 Pro incorporates a 1800W high-power energy-focusing heating ring in the base, for quicker boiling and shorter waiting time;
7. The product has a 1.7L high capacity to avoid frequent water boiling.
2. Q: What are the differences between the Xiaomi Smart Kettle 2 Pro and Xiaomi Electric Kettle 2?
A: 1. Different displays: The display of the Xiaomi Smart Kettle 2 Pro is on the base and separated from the kettle body, making it easier to control;
2. Keep warm adjustment: The Xiaomi Smart Kettle 2 Pro can be set to 6 temperature regulation gears with four default gears(45℃, 60℃, 70℃, 85℃). You can also add 2 custom temperature gears;
3. App connection: The Xiaomi Smart Kettle 2 Pro supports connecting to the Mi Home app;
4. Different capacities: The Xiaomi Smart Kettle 2 Pro has a 1.7L high capacity to avoid frequent water boiling;
5. Soft sound design: The Xiaomi Smart Kettle 2 Pro has a noise-reducing coating inside the kettle body, which effectively reduces heating noises.
3. Q: What are the package contents of the Xiaomi Smart Kettle 2 Pro?
A: It has a Kettle/Power base/Manual.
4. Q: What is the appearance introduction of the Xiaomi Smart Kettle 2 Pro?
A: 
1. Lid;
2. Lid Release Button;
3. Spout;
4. Handle;
5. Kettle;
6. Base;
7. Display;
8. Connector;
9. Knob;
10. Status light;
11. Power Plug.
5. Q: Can the power base of the Xiaomi Smart Kettle 2 Pro and other kettles be in common use?
A: It does not support the Xiaomi Smart Kettle 2 Pro and other kettles use the same power base.
Product Function
1. Q: How to boil water with the Xiaomi Smart Kettle 2 Pro?
A: 1. Open the lid of the kettle by pressing the lid release button and add water into the kettle;
2. Close the lid and place the kettle on the power base. When the display blinks, a real-time water temperature will display;
3. The status light will turn white when pressing the Boil button, then the kettle begins heating to boil and the screen displays a real-time water temperature;
4. After the water boils, a "drip drip drip" sound is emitted and the status light goes out, then the heating process stops;
5. If you want to cancel the boil, please tap the Boil button or the Keep Warm button again.
Note:
1. The amount of water can not be higher than the maximum water level or lower than the minimum water level;
2. The mode light and the status light will go out when the water temperature cools down after boiling. And the display screen will go out when the water temperature is lower than 45℃.
2. How to directly heat the Xiaomi Smart Kettle 2 Pro to keep warm temperature?
A: Rotate the knob to set the temperature and press the Keep Warm button to start heating, then the screen displays a real-time water temperature. After heating is completed, it will automatically enter the keep warm state.
Note:
In standby status, you can press the Keep Warm button and directly enter the keep warm state when the water temperature is between 40℃ and 90℃.
3. How to set automatically keep warm after boiling on the Xiaomi Smart Kettle 2 Pro?
A: Rotate the knob to keep warm temperature and press the Boil button to start heating, then the screen displays a real-time water temperature. After the water boils, it will cool down to the keep warm temperature and then automatically enter the keep warm state.
Note:
1. The status light shows red during the heating process. However, the status light shows blue after reaching the set temperature;
2. The default insulation time of each gear is 12 hours, which can be customized modify on the Mi Home app. The app can be adjusted from 1 to 24 hours;
3. After boiling, the highest temperature is 99℃.
4. Q: What is the keep warm power of the Xiaomi Smart Kettle 2 Pro?
A: The Xiaomi Smart Kettle 2 Pro keeps warm by heating briefly with low power output, so the power consumption for keeping warm is very low. Even if the kettle is kept warm all day, it will not exceed 0.8 degrees.
5. Q: How many the keep warm gears does the Xiaomi Smart Kettle 2 Pro have?
A: After connecting the Xiaomi Smart Kettle 2 Pro to the Mi Home app, you can set the keep warm mode to gear adjustment. The Xiaomi Smart Kettle 2 Pro can be set to 6 temperature regulation gears with four default gears(45℃, 60℃, 70℃, 85℃). You can also add 2 custom temperature gears.
Note:
In standby status, you can press the Keep Warm button and directly enter the keep warm state when the water temperature is between 40℃ and 90℃.
6. Q: How long is the keep warm setting time of the Xiaomi Smart Kettle 2 Pro?
A: The default insulation time of each gear is 12 hours, which can be customized modify on the Mi Home app. The app can be adjusted time from 1 to 24 hours.
7. Q: How many the keep warm modes does the Xiaomi Smart Kettle 2 Pro have?
There are two ways of keeping it warm, here is more information bout the keep warm modes:
A: 1. Keep warm after boil:
After the water has boiled, the kettle will cool down to the temperature setting and enter the keep warm state;
2.Heating to keep warm:
After heating directly to the temperature settings, the kettle will enter the keep warm state.
8. Q: What is the keep warm range of the Xiaomi Smart Kettle 2 Pro?
A: The knob can keep warm between 40℃ and 90℃ and the adjustment range is 1℃. You can also adjust the keep warm according to the gear on the Mi Home app.
Note:
After connecting the Mi Home app, the Xiaomi Smart Kettle 2 Pro can be set to 6 temperature regulation gears with four default gears(45℃, 60℃, 70℃, 85℃). You can also add 2 custom temperature gears.
9. Q: Can the Xiaomi Smart Kettle 2 Pro enter the keep warm state directly without rotating the knob?
A: In standby status, you can press the Keep Warm button and directly enter the keep warm state when the water temperature is between 40℃ and 90℃.
10. Q: What is Xiaomi Smart Kettle 2 Pro's keep warm after pick-up?
A: When you lift the kettle in the keep warm state, the screen display will show “--”. If you put it back to the base within 3 minutes, the kettle will continue to keep warm. If you put it back to the base for more than 3 minutes, the kettle will exit the keep warm mode and return to the standby state.
Note:
1. The keep warm after pick-up is off by default, and you can be opened on the Mi Home app;
2. If you enable the keep warm after pick-up, and remove the kettle from the base while the kettle is in keep-warm mode, the kettle will return to keep-warm mode when returned to the base, please make sure the amount of water in the kettle can not be lower than the minimum water level line. Otherwise, it will continue to heat and cause the risk of dry-burning;
3. If you add cold water in the middle, the keep warm after pick-up will be turned off.
11. Does Xiaomi Smart Kettle 2 Pro make a beep after the water boils?
A: After the water boils, a "drip drip drip" sound is emitted and the status light goes out.
12. What is the material of the outer housing used in the Xiaomi Smart Kettle 2 Pro?
A: The material used for the outer housing is PP that meets food-contact grade material requirements. It is safe and odorless, so you can feel free to use it.
13. Is the inner of the Xiaomi Smart Kettle 2 Pro made of food-grade stainless steel?
A: Components that the liner is made of the national standard GB4806 stainless steel, which can directly water-contact, so you can feel free to use it.
14. What is the material of the lid used in the Xiaomi Smart Kettle 2 Pro?
A: The material used for the upper lid is PP and the inner lid is PPO, which all meets the national standard.
15. What brand of thermostat does Xiaomi Smart Kettle 2 Pro use?
A: The Xiaomi Smart Kettle 2 Pro comes with the UK brand STRIX thermostat and a high-precision temperature sensor. And the product quality is absolutely guaranteed.
16. Is the interior of Xiaomi Smart Kettle 2 Pro made of stainless steel? Are there any other plastic parts?
A: Components that come into contact with water, such as the liner and lid, are all made of the national standard 06Cr19Ni10(SUS304) material, which has an excellent anti-rust effect and meets food-grade requirements. Please feel free to use it.
17. Can the Xiaomi Smart Kettle 2 Pro be used at high altitudes?
A: Please do not use the kettle at altitudes higher than 1000 meters. The higher the altitude, the lower the air pressure. When using the kettle to boil water, it will occur a “nor boiling” phenomenon.
18. Does the Xiaomi Smart Kettle 2 Pro have a reservation heating function?
A: For safety reasons, the Xiaomi Smart Kettle 2 Pro does not support a reservation heating function. However, you can set the keep warm time via the Mi Home app to achieve keep warm for a long time.
19. Q: Does the Xiaomi Smart Kettle 2 Pro support the anti dry-burning function?
A: The Xiaomi Smart Kettle 2 Pro is designed with triple safety protection. Firstly, after the water is completely boiled, the power is automatically shut off. Secondly, when dry-burning is detected, the power is automatically shut off. Additionally, the power supply will be interrupted when the temperature becomes too high.
20. Q: How does the Xiaomi Smart Kettle 2 Pro keep warm if the spout is not sealed?
A: The Xiaomi Smart Kettle 2 Pro achieves precise temperature control through both dual-layer physical insulation and electronic temperature control technology, a feature that most kettles on the market currently lack.
21. Q: Does the Xiaomi Smart Kettle 2 Pro need to be plugged in when keeping warm?
A: Yes.
22. Q: Does the Xiaomi Smart Kettle 2 Pro boil water repeatedly during keep-warm?
A: No.
23. Q: Does the Xiaomi Smart Kettle 2 Pro reach an actual temperature of 100℃ when boiling? Can the kettle display 100℃?
A: The water inside the Xiaomi Smart Kettle 2 Pro is in a boiling state when it reaches boiling point, but the product screen can only display up to 99℃.
24. Q: How long does it take for the Xiaomi Smart Kettle 2 Pro to boil a full kettle of water? How much electricity does it consume to boil a full kettle of water?
A: The Xiaomi Smart Kettle 2 Pro takes 5 minutes to boil a full kettle of water and consumes 0.15 kWh of electricity.
25. Q: How to exit the keep warm mode on the Xiaomi Smart Kettle 2 Pro?
A: 1. Press the Keep Warm button again or Boil button to exit the keep warm mode;
2. You can also exit the keep warm mode via the Mi Home APP;
3. The Xiaomi Smart Kettle 2 Pro will automatically exit the keep warm mode and enter standby mode after reaching the default keep warm duration.
26. Q: How to clean the Xiaomi Smart Kettle 2 Pro before first use?
A: The Xiaomi Smart Kettle 2 Pro is made with food-contact grade materials wherever it comes into contact with water. When using it for the first time, please boil and discard the first three kettles of water before starting to use it.
27. Q: How to maintain the Xiaomi Smart Kettle 2 Pro when not in use for a long time?
A: If not in use for an extended period, it is recommended to store the power cord inside the base, clean the kettle thoroughly, pack it, and store it in a dry place for safekeeping.
28. Q: How to maintain the Xiaomi Smart Kettle 2 Pro properly during daily use?
A: To maintain your kettle properly during daily use, please refer to the following steps:
1. Follow the user manual for operation, avoiding damage to parts such as the kettle lid and switch;
2. Avoid dry-burning repeatedly, as it can damage the thermostat and heating element;
3. Be cautious not to spill water into the handle or base when filling, as it can cause electric leakage and damage;
4. Clean the kettle promptly based on the scale and dirt inside to maintain cleanliness;
5. Do not turn on the power to heat before adding water, as it will damage the heating element or cause hazardous accidents.
29. Q: Is the water level be allowed to below the minimum and above the maximum water level when boiling water in the Xiaomi Smart Kettle 2 Pro?
A: When using the Xiaomi Smart Kettle 2 Pro, the water level should neither fall below the minimum water level nor exceed the maximum water level. If the water level drops below the minimum line, it can cause dry-burning, shorten the kettle's lifespan, and damage it. Conversely, if the water level exceeds the maximum line, there is a risk of water spraying and scalding.
30. Q: Does the Xiaomi Smart Kettle 2 Pro occur scale deposit when boiling water? How to clean it?
A: Due to the lack of a filtration function in the Xiaomi Smart Kettle 2 Pro, there are scales developing at the bottom of the kettle when using tap water. Therefore, it is recommended to use purified water for boiling.
If scaling is detected inside the Xiaomi Smart Kettle 2 Pro, please use an appropriate amount of white vinegar for cleaning.
To clean scales, please refer to the following steps:
1. Pour 0.5L of white vinegar into the kettle and soak it for at least 1 hour;
2. Discard the vinegar and wipe away any remaining sediment with a damp cloth;
3. Boil water in the kettle, discard the hot water, and rinse the liner with clean water 4-5 times;
4. Use a dry cloth to clean the exterior of the kettle. Place it in a dry, ventilated area, and protect it from dust, moisture, and insects.
Note:
1. Before cleaning, ensure that the power plug is disconnected from the outlet and allow the kettle to cool down;
2. To prolong the lifespan of the electric kettle, it's advisable to regularly clean the scale and sediment inside;
3. If scaling is severe, repeat the above steps, and avoid using steel wool or any chemical or abrasive cleaning agents;
4. Do not immerse the electric kettle or power base in water and keep the exterior of the kettle dry.
31. Q: Does the Xiaomi Smart Kettle 2 Pro support automatic power shut-off after boiling?
A: Yes.
32.Q: Does the Xiaomi Smart Kettle 2 Pro support heating directly after lifting the kettle to add water and placing it on the base?
A: No.
33. Q: Does the Xiaomi Smart Kettle 2 Pro support cooking noodles?
A: No, the Xiaomi Smart Kettle 2 Pro is only intended for boiling water and should not be used to heat any other substances besides water, such as seaweed, eggs, soy milk, tea leaves, milk, noodles, etc. Using the kettle for purposes other than boiling water can result in the malfunction of the product.
34. Q: Does the Xiaomi Smart Kettle 2 Pro need to be unplugged when not in use?
A: When you are not using the Xiaomi Smart Kettle 2 Pro, please unplug the power cord to ensure safety.
35. Q: Does the Xiaomi Smart Kettle 2 Pro support being used with other electrical appliances in the same outlet? What is the recommended amperage for the outlet?
A: It is not recommended to use the Xiaomi Smart Kettle 2 Pro with other electrical appliances in the same outlet, as the kettle draws a significant current when heating. Please use a dedicated outlet with a rating of ≥10A.
APP
1. Q: Does the Xiaomi Smart Kettle 2 Pro support network connectivity?
A: The Xiaomi Smart Kettle 2 Pro supports network connectivity, which is configured through the Mi Home APP.
2. Q: How to connect the Xiaomi Smart Kettle 2 Pro to the Mi Home APP?
A: To connect your kettle to the Mi Home APP, please refer to the following steps:
1. Scan the QR code to download and install the Mi Home APP or search for Mi Home in the APP store to download and install the Mi Home APP. If you already have the Mi Home APP installed, please be directed to the device connection page;
2. Open the Mi Home APP homepage and tap on the [+] icon at the top right corner. Follow the prompts to locate or search for the Xiaomi Smart Kettle 2 Pro among nearby devices, and manually add the device.
3. Q: What functions does the Xiaomi Smart Kettle 2 Pro support after connecting to the Mi Home APP?
A: 1. Display the current status, heat the purified water to the set temperature, heat the tap water to the boiling state, and set extension modes;
2. In the settings menu at the top right corner, there are functional settings including Remember keep-warm temp after lifting kettle, Knob settings, and Reminder settings. The general settings include Device name, Manage locations, Share device, Automation, and other functions.
4. Q: How to adjust the keep warm temperature of the Xiaomi Smart Kettle 2 Pro on the Mi Home APP?
A: To adjust the keep warm temperature of your kettle, please refer to the following steps:
1. Select the Keep warm mode to be adjusted, taking the Warm water mode as an example;
2. Tap the upper right icon to edit;
3. Adjust the keep warm temperature according to your preference and tap [Confirm];
4. Tap the [√] icon in the upper right corner to complete the adjustment.
Note:
1. The keep warm temperature setting range is 40 to 90℃;
2. The keep warm temperature must be lower than the heating temperature.
5. Q: How to adjust the keep warm duration of the Xiaomi Smart Kettle 2 Pro on the Mi Home APP?
A: To adjust the keep warm duration of your kettle, please refer to the following steps:
1. Select the Keep warm mode to be adjusted, taking the Warm water mode as an example;
2. Tap the upper right icon to edit;
3. Adjust the keep warm duration according to your preference and tap [Confirm];
4. Tap the [√] icon in the upper right corner to complete the adjustment.
Note:
The setting range of the keep warm duration is 1 hour to 24 hours.
6. Q: How to control the Xiaomi Smart Kettle 2 Pro to boil water through the Mi Home APP?
A: To control your kettle to boil water through the Mi Home APP, please refer to the following steps:
1. Ensure that the water level inside the kettle is above the minimum water level;
2. Select [Heat] or [Boil] between general modes, taking the Heat mode as an example;
3. Set the [Heating temperature] and toggle [Automatically keep warm after reaching the set temperature] the switch;
4. Tap [Start heating].
7. Q: How to set a new mode for the Xiaomi Smart Kettle 2 Pro on the Mi Home APP?
A: To set a new mode for your kettle, please refer to the following steps:
1. Select [New mode] among Extension modes;
2. Set [Mode name], [Heat temperature], [Keep warm temperature] and [Keep warm duration];
3. Tap the [√] icon in the upper right corner to save settings;
4. You can see the new mode among Extension modes.
8. Q: How to enable/disable the Remember keep-warm temp after lifting kettle function of the Xiaomi Smart Kettle 2 Pro on the Mi Home APP?
A: To enable/disable the Remember keep-warm temp after lifting kettle function of your kettle, please refer to the following steps:
1. Tap the upper right corner of the main interface to enter the settings interface;
2. Toggle the [Remember keep-warm temp after lifting kettle] switch to enable/disable this feature.
9. Q: How to change the knob settings of the Xiaomi Smart Kettle 2 Pro on the Mi Home APP?
A: To change the knob settings of your kettle, please refer to the following steps:
1. Tap the upper right corner of the main interface to enter the settings interface;
2. Tap [Knob settings];
3. You can select between [Default mode] and [Temperature modes];
4. Exit the interface to automatically save the settings.
FAQ and Troubleshooting
1. Q: The display of Xiaomi Smart Kettle 2 Pro sometimes does not light up
A: The Xiaomi Smart Kettle 2 Pro will automatically turn off the display screen if the water temperature is below 45°C in standby mode and there's no operation for over 2 minutes.
Pressing the Boil or Keep Warm button will wake up the screen without activating any function. You can perform other operations after the screen wakes up.
Note:
The screen will not turn off in high-temperature states to prevent you from accidentally pouring hot water and getting burned.
2. Q: Xiaomi Smart Kettle 2 Pro has a burnt smell, the screen is not lighting up, and there is no response even after placing it back on the base
A: 1. Xiaomi Smart Kettle 2 Pro is currently in a dry burning state;
2. Xiaomi Smart Kettle 2 Pro will activate dry-burning protection and cut off power if there is no water or insufficient water in the kettle and it has boiled dry;
3. You can add water for further use once the kettle has cooled to room temperature. If the kettle still cannot heat up after cooling down, please contact the after-sale service center for further assistance.
Note:
Ensure that the water level exceeds the MIN water level mark to avoid dry burning.
3. Q: Is the Xiaomi Smart Kettle 2 Pro noisy when boiling water?
A: The Xiaomi Smart Kettle 2 Pro is equipped with a silent coating inside the kettle body, which effectively reduces the noise during boiling. You can use it with confidence because it makes minimal noise when boiling water.
4. Q: Why does the Xiaomi Smart Kettle 2 Pro turn into cold water after boiling for a while?
A: The kettle can only provide brief physical insulation if the Keep Warm button is not activated.
5. Q: Why does the Xiaomi Smart Kettle 2 Pro make a loud sound when the lid is closed?
A: This is a normal phenomenon due to the design of the cover structure. Please feel free to use it.
6. Q: Why does the lid of the Xiaomi Smart Kettle 2 Pro move from side to side after opening?
A: During the design process, gaps were intentionally left on the sides to make the lid easier to open and close. Therefore, it's normal for the lid to move from side to side. Please feel free to use it.
7. Q: Why does Xiaomi Smart Kettle 2 Pro develop a ring of white spots (limescale) at the bottom after a few uses?
A: The white spots at the bottom of the Xiaomi Smart Kettle 2 Pro are limescale deposits caused by the hardness of the running water, primarily from calcium carbonate and magnesium carbonate.
8. Q: Is the Xiaomi Smart Kettle 2 Pro rusted if there is a small rust spot on the bottom?
A: The Xiaomi Smart Kettle 2 Pro is made of standard 06Cr19Ni10 (SUS304) material, which has excellent anti-rust properties and fully meets the normal usage conditions of the kettle. The rust spots could be caused by reactions between other substances in the water and the stainless steel. You can try cleaning it with white vinegar.
9. Q: What to do if the body or base of the Xiaomi Smart Kettle 2 Pro gets wet or falls into the water?
A: Please wipe off water from the bottom in time and place it in a ventilated area. You can turn on the power and use the kettle after all electrical components and internal wires at the bottom of the kettle are dehydrated. If you are not sure, please get in touch with the after-sale service center.
Note:
Do not power on the kettle after water accumulation or immersion at the bottom to prevent electric shock and other safety accidents.
10. Q: Why does the displayed temperature differ from the set temperature by one or two degrees when Xiaomi Smart Kettle 2 Pro is set at a constant temperature?
A: The temperature tolerance set for the Xiaomi Smart Kettle 2 Pro is ±2°C, which is a normal occurrence. Please feel confident in using it.
11. Q: Why does the Xiaomi Smart Kettle 2 Pro display a temperature higher than the set temperature if it is not set to boil?
A: The temperature tolerance set for the Xiaomi Smart Kettle 2 Pro is ±2°C, which is a normal occurrence. Please feel confident in using it.
12. Q: Will the exposed copper on the base of the Xiaomi Smart Kettle 2 Pro electrocute people when touched?
A: The exposed copper strips on the base of the Xiaomi Smart Kettle 2 Pro serve as grounding terminals, conforming to national safety standards, and will not cause electric leakage.
Note:
It is strictly prohibited to use metal or other conductive objects to touch the hidden copper strips inside the grooves.
13. Q: Why does the Xiaomi Smart Kettle 2 Pro have a small opening angle and slow speed for the kettle lid?
A: The Xiaomi Smart Kettle 2 Pro has a small opening angle and slow speed for opening the lid due to the damping effect. The damping design is implemented for safety purposes, preventing hot water from splashing onto you when opening the lid.
Note:
The Xiaomi Smart Kettle 2 Pro's lid can be manually opened to around 30 degrees, which is suitable for the normal pouring and receiving of water. Additionally, it can be manually opened to around 70 degrees to clean the inside of the kettle.
14. Q: Why does the Xiaomi Smart Kettle 2 Pro display temperature even when there is no water?
A: The Xiaomi Smart Kettle 2 Pro utilizes a temperature controller from the UK STRIX brand, which displays the current temperature inside the kettle in real time.
Note:
Do not use the kettle when the water level is below the minimum level, as it will lead to dry boiling, shorten the kettle's lifespan, or damage it.
15. Q: Why do cotton swabs turn black when wiping the inside of the new Xiaomi Thermostatic Kettle 2 Pro kettle?
A: During the assembly process of the Xiaomi Smart Kettle 2 Pro, a layer of dust can fall into the kettle, causing the cotton swab to turn black when wiped. This is a normal phenomenon and there's no need to worry about any safety hazards.
Note:
Please boil and discard the first three batches of water before starting to use the kettle.
16. Q: The fault code explanations and simple fault diagnosis and elimination of Xiaomi Smart Kettle 2 Pro
A: 1. The display does not light up:
(1). Replace the electrical outlet if the power outlet is damaged or doesn’t make proper contact;
(2). Check whether the power plug is properly plugged in;
(3). Please contact the after-sale service center if the power plug is melted or deformed;
(4). Please use the provided base.
2. The display shows an error code:
(1). Error code E1: Faulty temperature sensor;
(2). Error code E2: Heating error.
Please contact the after-sale service center if the display shows the above error codes.
3. The kettle does not heat:
(1). Check whether the circuit board or the heating element is damaged. If so,
please contact the after-sale service center;
(2). The thermostat tripped due to boiling dry, it is recommended to use the kettle after the temperature drops.
4. The power does not turn off after the water boils or the kettle heats but the water does not boil:
The above problem can be caused by damage to the NTC temperature sensor or a circuit fault. You can contact the after-sale service center.
5. The APP connection error:
(1). Check whether your phone’s Wi-Fi is enabled;
(2). Please contact the after-sale service center if the control board is damaged.
17. Q: What to do if there is a strange smell when using Xiaomi Smart Kettle 2 Pro for the first time?
A: Please boil and discard the first three batches of water before starting to use it.
18. Q: What to do if the inner coating of the Xiaomi Smart Kettle 2 Pro peels off during the first use or after prolonged usage?
A: Please stop using the kettle immediately if you notice the coating peeling off.
Note:
Please contact after-sale service center for a replacement kettle if the coating peels off during normal usage. It is recommended to stop using the kettle if the peeling is caused by cleaning with steel wool, or any chemical or abrasive cleaners.
Does it help?