What should I do if there is no sound/low sound from Mi Portable Bluetooth Speaker?

No sound/low sound from Mi Portable Bluetooth Speaker, please follow the steps below to troubleshoot:

1. Confirm whether the Bluetooth connection between the speaker and the device has been successfully connected. After the Bluetooth connection is successful, the blue indicator light will be on.

At the same time, avoid too far or obstruction between the device and the speaker, and keep the Bluetooth signal in good;

2. Try to increase the volume of the device;

3. Enter the Bluetooth connection interface to check whether the "Media Audio" option is turned on, if this option is not turned on, there will be silent phenomena;

4. Change the playing track, change the player, change the playing device, and verify whether it is the current track and currently in use

The reason for the player and the currently used playback device;

5. If there is still no sound/low sound, please apply for after-sales testing.