Mi Home App | Use Inquiry

[Account Related]
1.Q: How to share the Xiaomi Smart Camera C300?
A: The Xiaomi Smart Camera C300 allows 3 users to watch surveillance and recordings at the same time.
Here are two methods to do so:
1. You can share your Mi account and password with others. After they log into the Mi Home app, you can watch the real-time surveillance and recordings with the other people at the same time;
2. You can share the device by going to the [Mi Home] app >> [Device Card] >> [Settings] >> tap [Share Device] to share the camera with others.
Note:

There is no limit on the number of shares, but there is a limit on the number of viewers at the same time. Currently, up to 3 people can watch the surveillance simultaneously.

2.Q: How many devices can be added on the Mi Home app?
A: Mi Home app allows you to add 200 devices.

[Settings Related]
1.Q: How to add the Xiaomi Smart Camera C300 to the Mi Home app?
A: After the camera is powered on, you will have to enter the Wi-Fi credentials in the app. It is worth mentioning here that the Xiaomi Smart Camera C300 establishes its connection using the 2.4 GHz Wi-Fi band. If you are using a dual-band router, make sure this is enabled, as the 5GHz band isn't supported. The app then asks for a few permissions and performs a Bluetooth search for the Xiaomi Smart Camera C300. Once the device has been paired, the app will show a QR code which must be scanned by the camera to complete the setup process and allow you to access the live feed.

2. Q: How to delete the Xiaomi Smart Camera C300?
A: To delete the device, please go to the [Mi Home] app >> press and hold down the [Device Card] >> [More] >> [Delete device].

3.Q: How to update the firmware of the Xiaomi Smart Camera C300?
A: To update the firmware, please go to the [Mi Home] app >> [Device Card] >> [Settings] >> [Firmware Update].

4.Q: How to reset the Xiaomi Smart Camera C300?
A: 1. To power on the device, please connect it with the power outlet;
2. Please press and hold down the Reset Button for 5 seconds until the indicator turns in orange.

Note:
After the device is restored to the factory settings, the contents in the Micro SD memory card will not be deleted.

[Operation Related]
1.Q: How to perform Real-time Surveillance on the Xiaomi Smart Camera C300?
A: Real-time Surveillance
You can view real-time surveillance, adjust the sharpness of the image, adjust the horizontal and vertical angles, capture and record, and make calls.
Infrared Night Vision
As the ambient light dims, the camera can automatically switch to night vision mode. With the built-in infrared lights, it can clearly capture video in the dark.
2.Q: How to adjust the camera angle?
A: You can adjust the viewing angle from the Mi Home app or let the camera automatically follow the detected movement. This way you won’t miss any corner or blind spot.

3.Q: How to enable the Panoramic Viewing on the Xiaomi Smart Camera C300?
A: The Xiaomi Smart Camera C300 offers you a 360° panoramic view thanks to its dual-axis motor with tilt, pan, and zoom function.

4.Q: How to make phone call on the Xiaomi Smart Camera C300?
A: The Xiaomi Smart Camera C300 supports real-time two-way voice calls that resemble a face-to-face conversation, so you can talk to your loved ones no matter where you are.
You can go to the [Mi Home] app >> [Device Card] >> tap the microphone icon.

5.Q: How to switch to Night vision mode on the Xiaomi Smart Camera C300?
A: Another important aspect is its night vision, which is not limited to the classic black and white mode, but can reproduce video in color even in low light conditions thanks to its high-sensitivity image sensor. This way, you can better recognize the objects and people that appear in the scene.
To enable the Night vision mode, please go to the [Mi Home] app >> [Mi Home] >> [Device Card] >> [Settings] >> [Camera Settings] >> [Night-vision settings].
For your reference, here is a screenshot below:


6.Q: How to use Playback on the Xiaomi Smart Camera C300?
A: The playback feature of the camera is only available when a compatible micro SD card is installed or the cloud storage service is activated. Tap the playback button in the plugin of the Mi Home app, then drag the timeline to select the time period you want to playback. Variable speed playback is supported.

7.Q: How to enable or disable the Sleep mode on the Xiaomi Smart Camera C300?
A: The camera has a Sleep mode that lets you shut it down without having to disconnect it. You can activate Sleep mode manually with the tap of a button or by setting up a custom schedule. When you
wake the device from sleep, it takes a few seconds to re-calibrate itself and begin transmitting the live feed.
You can enable or disable the Sleep mode in the Mi Home app by going to the [Mi Home] app >> [Mi Home] >> tap the [Power] icon to turn on/off the Sleep mode.
For your reference, here is a screenshot below:


8.Q: How to set Home Surveillance on the Xiaomi Smart Camera C300?
A: 1. When the Home Surveillance Assistant is enabled, the camera will record videos if it detects human movement and changes in real-time within its surveilled area. Then you will get the app push notification. (Human detection can be enabled after the cloud storage service is purchased and activated) ;
2. You can enable or disable the Home Surveillance Assistant in the Mi Home app;
3. You can set 24-hour, daytime, nighttime, custom period surveillance, alert sensitivity and alert time intervals, etc.

9.Q: How to enable the Home Surveillance Assistant on the Xiaomi Smart Camera C300?
A: Xiaomi Smart Camera C300 incorporates AI-powered person detection, which filters out false alarms and alerts us only when it detects human movement. This way, you avoid receiving unnecessary notifications for pets, insects, or changes in light.
Note:
Human movement detection can be enabled after the cloud storage service is purchased and activated.

10.Q: How to share the video on the Xiaomi Smart Camera C300?
A: You can share the recordings with others by going to the [Mi Home] app >> [Device Card] >> [Surveillance] >> tap the recording image and tap the [Share] icon.

11.Q: How to enable the Wide Dynamic Range mode on the Xiaomi Smart Camera C300?
A: Sharpness is decent as well. If you want to adjust the quality of video and images, there is an option called Wide Dynamic Range (WDR) that makes objects in a frame look clearer and less washed out. However, it also makes videos and images a little dimmer. The camera's field of view is claimed to be 360 degrees horizontally and 96 degrees on the vertical axis.
To enable the Wide Dynamic Range mode, please go to the [Mi Home] app >> [Device Card] >> [Settings] >> [Camera Settings] >> [Image settings] >> [Wide Dynamic Range mode].

12.Q: How to adjust video quality on the Xiaomi Smart Camera C300?
A: You can adjust the video quality of the Real-time Surveillance by going to the [Mi Home] app >> [Device Card] >> tap the video quality icon and select the resolution you prefer.

Mi Home App | Use Failure
[Abnormal Connection]
1.Q: What to do if I cannot add the Xiaomi Smart Camera C300 to the Mi Home app?
A: 1. Check whether the Mi Home App version and phone system version are the latest;
2. Make sure that the protective film of the camera lens has been torn off. When scanning the code, you need to pay attention to the phone and the camera to keep about 15 cm, do not be too close or too far;
3. Confirm whether the difference between the brightness of the surrounding environment and the brightness of the phone is large. If the difference is large, it will not be able to recognize the QR code, you can adjust the brightness of the phone or change the location of the camera (the surrounding environment can not be too dark);
4. Check whether the Wi-Fi password is too long, please shorten the WiFi password to under 20 digits;
5. Replace the phone and try again;
6. The QR code scanning interface will remain unchanged when the network environment is not good, please try to change the network environment;
7. If you still can't scan the code, you need to reset the camera and restart it again.

2.Q: What to do if the Xiaomi Smart Camera C300 cannot connect to the Mi Home app?
A: If the camera can’t be connected with the Mi Home App, please refer to the following steps:
1. Restart the router and move the camera closer to it;
2. Check whether the phone's Wi-Fi network functions normally and use the phone's hotspot to test the connection;
3. Check if the selected region in Mi Home App is the same as the country where the product was purchased by going to the [Mi Home] App >> [Profile] >> [Settings] >> [Region];
4. Check if Mi Home App has been updated to the latest version by going to the [Mi Home] App >> [Profile] >> [Settings] >> [Current version];
5. Reset the smart device and try connecting again.
Note:
Android version of automatic scanning and adding steps:
When entering Mi Home App, the device is willing to be connected will pop up automatically, or tap the [+] icon to select [Nearby devices] for scanning.

3.Q: What to do if the Xiaomi Smart Camera C300 cannot connect to a Wi-Fi network?
A: The App displays that the device is offline, please refer to the the following steps:
1. Check whether the Xiaomi Smart Camera C300 is unplugged or disconnected from the power supply;
2. Check whether the router is working properly, whether the router is powered on, and whether the Wi-Fi name and password of the router are changed;
If steps 1 and 2 above are confirmed correct:
1. Check if Wi-Fi is 2.4Ghz;
2. Ensure the Wi-Fi is in good condition and the device is within the Wi-Fi coverage;
3. The mobile phone is connected to the Internet normally, and the camera is also close to the Wi-Fi router, but the blue light is still blinking. Please try to turn off the power of the Mi Smart Camera C300 and restart it;
4. The above steps operation still can not be solved, please restore the device to the factory settings.

4.Q: How to troubleshoot firmware update failure on the Xiaomi smart camera C300?
A: Xiaomi smart camera C300 firmware upgrade prompts that the upgrade has failed or the upgrade has not progressed. Generally, it is a network problem of the camera.
The operation method is as follows:
1. Shut down and restart the camera, and recheck whether the firmware upgrade can be upgraded;
2. If not, reset the camera and reconnect to check the firmware upgrade;
3. If the issue still persists, you can change the network connection (you can establish a hotspot through the mobile phone, you need to ensure that the data network of the mobile phone is 3G or above, and there is enough traffic).

5.Q: How to troubleshoot firmware update failure?
A: Xiaomi smart camera C300 firmware upgrade prompts that the upgrade has failed or the upgrade has
not progressed. Generally, it is a network problem of the camera. The operation method is as follows.
1. Shut down and restart the camera, and recheck whether the firmware upgrade can be upgraded;
2. If not, reset the camera and reconnect to check the firmware upgrade;
3. If the issue still persists, you can change the network connection (you can establish a hotspot through the mobile phone, you need to ensure that the data network of the mobile phone is 3G or above, and there is enough traffic).

Third-Party App | Use Inquiry
[Home Kit]
1.Q: Does the Xiaomi Smart Camera C300 support access to Home Kit?
A: Xiaomi Smart Camera C300 obtained the Kitemark™ Certification for Residential IOT Devices from British Standard Institution (BSI), the business improvement and standards company. Additionally, Mi Home app obtained the Kitemark™ Certification for Secure Digital Applications. Obtaining the Kitemark™ certifications means that Xiaomi products are in compliance with the best security practices, including the EN303645 standard issued by the European Telecommunications Standards Institute (ETSI).

2.Q: What apps are compatible with the Xiaomi Smart Camera C300?
A: Xiaomi Smart Camera C300 connects to the 2.4 GHz Wi-Fi network and can be controlled from our smartphone or tablet through the Mi Home app. Additionally, it is compatible with the Google Assistant and Amazon Alex, which allows you to ask it to show us real-time images on our device or on other compatible products such as the Mi Smart Clock.

C300 | Use Inquiry

[Product Advantages]
1.Q: What are included in the package of the Xiaomi Smart Camera C300?
A: Package Contents: Xiaomi Smart Camera C300, charging cable, wall mounting kit, user manual, warranty notice.

2.Q: What are the key features of the Xiaomi Smart Camera C300?
A: 1. Fully enhanced image quality with 2K resolution: The Xiaomi Smart Camera C300 uses ultra-clear HD technology to capture much more detail. Enjoy an enhanced visual experience with completely improved 2K ultra-clear HD technology. Zoom in on objects and capture clearer details and colors with 2304*1296 resolution;
2. Large aperture: The Xiaomi Smart Camera C300 uses an F1.4 large aperture lens that ensures adequate light input to capture detailed images even in low-light conditions;
3. AI Human Detection: Thanks to its AI human detection, it can effectively filter out false alarms;
4. Dual-motor head: The dual motor head allows the camera to rotate and capture 360° horizontally and 108° vertically;
5. Clear images even in low light conditions: The 940 nm infrared LEDs provide better nighttime visibility without any interference. Enjoy full color images even in low light conditions.


3.Q: What's the Xiaomi Smart Camera C300 design?
A: The Xiaomi Smart Camera C300 measures 115×78×78 mm, and tips the scales at 327g.

4.Q: What video format does the Xiaomi Smart Camera C300 support?
A: The new-generation H.265 video encoding technology enables seamless viewing under normal network conditions, saves bandwidth, and provides a clear and detailed picture. H.265 videos require only 50% of the storage space in comparison of the traditional H.264 videos at the same pixel and data rate, allowing you to save half the storage space. For example, streaming in 1080p only requires 2-3Mbps with H.265 compared to 4-5Mbps with H.264. This new HEVC standard defines high-quality without loss in performance for widespread use.

5.Q: What information is involved in privacy and security on the Xiaomi Smart Camera C300?  
A: The Xiaomi Smart Camera C300 provides secure cloud video storage using 128-bit Advanced Encryption Standard (AES), and all data transmission is encrypted. The camera images can only be viewed by devices that you yourself have approved in the Mi Home app. The data collected by the camera is fully encrypted in the Xiaomi Smart Camera C300 and also when your video footage is on the Cloud. Sleep mode provides safer privacy protection. Hence, the camera can fundamentally prevent privacy leakage caused by video streaming and device forgery.

[Assembly/Disassembly]
1.Q: Where can I check the SN number of the Xiaomi Smart Camera C300?
A: The SN number can be viewed from the back of the product package and the bottom of the camera.

2.Q: How to install the Xiaomi Smart Camera C300?
A: 1. Use a pencil to mark the positions for the base mounting holes on the wall, then drill two holes at the marked positions. The diameter of each hole is approximately 6 mm, and the depth is approximately 30 mm;

2. Insert a plastic wall plug into each drilled hole;

3. Place the side of the base with arrows facing forward, and then align the holes. Insert the screws and then tighten them into the wall plugs with a head screwdriver;

4. Align the grooves on the bottom of the camera with the raised part on the base, and then turn it clockwise until it locks into place.

Notes:
1. The wall must be able to support at least three times the total weight of the camera; 
2. To prevent possible injury, the camera must be securely fixed to the ceiling or wall according to the installation instructions;
3. The wall mounting kit includes screw-in base accessories for easy installation. For inverted mounting, rotate the screen in the camera settings to display the image normally.

[Operation]
1.Q: How to power on the Xiaomi Smart Camera C300?
A: Please power on the Xiaomi Smart Camera C300 by referring the following steps:
1. To power on the camera, please plug the USB cable into the power slot;
2. Connect the USB cable with an adaptor;
3. Plug the adaptor into a power outlet;
4. The camera automatically powers on. Then the indicator flashes in orange and the camera lens start rotating.
Note:
When the camera is powered on, do not turn or rotate the lens of the camera.

2.Q: How to install a microSD card on the Xiaomi Smart Camera C300?
A: 1. Disconnect the USB power cable with the camera;
2. Rotate the lens upward until the MicroSD card slot shows up;

3. Insert the micro SD card into the card slot with its contact points facing downward;
Note:
1. Disconnect the camera from the power before installing or removing a micro SD card;
2. Please use a genuine micro SD card (up 256 GB) manufactured by a qualified supplier. (The micro SD card needs to be purchased separately. It is recommended to use a micro SD card with a reading/writing speed of no less than U1/Class 10.)

3.Q: How to store the recordings of the Xiaomi Smart Camera C300?
A: To store the camera recordings, we can choose from the following options:
1. Micro SD card (up to 256 GB supported): Inserted the Micro SD card into the camera’s slot. This option allows you to save the videos locally and access them from your mobile device;
2. Mi Cloud service: Save the recordings to the cloud with the Mi Cloud service. This option offers you greater security and backup, but requires a subscription. You can opt for a limited free plan or a premium one with more capacity and features;
3. NAS (network-attached storage): Connect a NAS that communicates with the camera via Wi-Fi. This option allows you to have greater storage space and share the videos with other devices.

4.Q: What is cloud storage and what does cloud storage do?
A: Mi Cloud service: Save the recordings to the cloud with the Mi Cloud service. This option offers you greater security and backup, but requires a subscription. You can opt for a limited free plan or a premium one with more capacity and features.

5.Q: Does the Xiaomi Smart Camera C300 support NAS dump function? And what are the conditions for Xiaomi Smart Camera C300 to support NAS dumping?
A: Yes, it supports NAS dump function.
Xiaomi Smart Camera C300 dumps the recorded video from SD card to Xiaomi router and NAS storage, the following conditions need to be met:
1. The camera needs to be on the same LAN as Xiaomi router or NAS storage;
2. If you are using a Xiaomi router (USB storage that supports external expansion), the camera needs to connect directly to the WiFi of the Xiaomi router;
3. The camera needs to access the SD card;
4. Xiaomi router needs to enable Samba plug-in in advance, NAS storage needs to support SMB protocol.

6.Q: Can multiple cameras use one cloud storage?
A: The cloud storage service purchased within each camera is only valid for that camera, and multiple cameras need to be purchased separately to open the cloud storage service.

7.Q: Does the Xiaomi Smart Camera C300 installed memory card still need to purchase the cloud membership?
A: The camera SD card recorded video saved locally, there may be damage and the risk of being taken out and cause video loss, the SD card is also subject to greater storage space limitations. Cloud storage video saved in the cloud, not subject to storage space limitations, has been uploaded and saved to the cloud video, will not cause video loss due to SD card damage.
Friendly tips:
You can use cloud storage service without SD card.

8.Q: Can the Xiaomi Smart Camera C300 be viewed on PC?
A: The Xiaomi Smart Camera C300 does not have a built-in HDD (hard disk drive), which means it relies on external storage options for recording and storing footage. It supports remote viewing, meaning you can access the camera feed through Mi Home app on your smartphone or tablet regardless of your location.
For now, the Mi Home app only compatible with Android or iOS system, meaning users can’t watch the real-time surveillance or recordings on computers.

[Hardware Specs]
1.Q: What are the Xiaomi Smart Camera C300 hardware specs?
A: Name: Xiaomi Smart Camera C300
Model: XMC01
Item Dimensions: 115 × 78 × 78 mm
Net Weight: 327 g
Input: 5 V 2 A
Operating Temperature: -10°C to 40°C
Aperture: F1.4
Resolution: 2304 × 1296
Video Codec: H.265
Storage: Micro SD card (up to 256 GB)
Wireless Connectivity: Wi-Fi IEEE 802.11 b/g/n 2.4 GHz
Wi-Fi Operation Frequency: 2412–2472 MHz
Wi-Fi Maximum Output Power: <20 dBm

2.Q: What are the Indicator Specs on the Xiaomi Smart Camera C300?
A: The indicator on the Xiaomi Smart Camera C300 lights up for the following statuses:
The indicator turns into blue: Connected successfully/Working properly;
The indicator flash in blue: Network error;
The indicator flash in orange: To be connected;
The indicator breathes in orange: Updating firmware.

3.Q: What are the Lens Specs on the Xiaomi Smart Camera C300?
The most remarkable thing about this camera is its image quality and its ability to capture all the details even in low light conditions. The Xiaomi Smart Camera C300 has a 2K resolution (2304 x 1296 pixels), which is a leap from the previous generation, which was limited to 1080p. In addition, it has a 6-element lens with f/1.4 aperture, which allows it to capture more light and offer clearer and sharper images.
Another important aspect is its night vision, which is not limited to the classic black and white mode, but can reproduce video in color even in low light conditions thanks to its high-sensitivity image sensor. This way, we can better recognize the objects and people that appear in the scene.

4.Q: What are the Power Specs on the Xiaomi Smart Camera C300?
A: The power input of the Xiaomi Smart Camera C300 is 5V=1A, and the power source type is DC.
Note:
The device doesn’t come with a built-in battery. To use the camera, please connect it with the power outlet.

[Connection Specs]
1.Q: What the wireless connection is supported by the Xiaomi Smart Camera C300?
A: The Xiaomi Smart Camera C300 uses the 2.4 GHz frequency which stands out for its larger coverage are.
To ensure the compatibility between Mi Home app and the smartphone, the smartphone should meet the following requirements:
1. Either Android or iOS system is preferred;
2. The version of Bluetooth in android system should be 4.4 or above;
3. The system version must be Android 4.4 or iOS 9.0 and later.

2.Q: Is there any restriction on the region in which the Xiaomi Smart Camera C300 can be used?
Due to different voltage environments and networks in different regions, it may not be available or work well when used in other regions. Therefore, it is not recommended to use it in other regions.

[Maintenance Related]
1.Q: What are the operating environments of the Xiaomi Smart Camera C300?
A: 1. The operating temperature range for this camera is between -10°C and 40°C. Avoid using the camera in environments with temperatures above or below the specified range;
2. To preserve the lifespan and minimize the deterioration of electronic elements, please always avoid placing the device in humid area;
3. To improve the camera's performance, avoid placing the lens facing or next to a reflective surface, such as glass windows or white walls, as this will cause the image to appear overly bright in areas close to the camera and darker in areas further away, or cause the camera to produce white images;
4. Make sure the camera is installed in an area within the Wi-Fi coverage. Do not place the camera near the objects that may interference the Wi-Fi signal, such as metal objects or microwave ovens;
5. To ensure the camera has a better view, maintain 20 cm distance between the device and the antenna;
6. The camera is a precision electronic product. In order to ensure its normal operation, do not install the camera in environments with high humidity levels nor allow water to get into it.

[Precautions Related]
1.Q: Can the Xiaomi Smart Camera C300 work outdoors?
A: Since Xiaomi Smart Camera C300 is an indoor smart camera, there is a risk of liquid damage to the device if it is used outdoors in an uncovered area. To ensure that your camera operates normally, please do not place in an overly humid environment, or any other location where the camera may be at risk of liquid damage.

2.Q: How to disposal the Xiaomi Smart Camera C300?
A: All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the
environment and human health. Please contact the installer or local authorities for more information about the location as well as the terms and conditions of such collection points. EU Declaration of Conformity Hereby, Xiaomi Communications Co., Ltd. declares that the radio equipment type Xiaomi Smart Camera C300 is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.mi.com/global/service/sup-port/declaration.html

C300 | Use Failure
[Image Abnormal]
1.Q: Why is the daytime Xiaomi Smart Camera C300 monitoring screen is black and white?
A: 1. Xiaomi Smart Camera C300 automatically enters night vision mode if ambient light dims;
2. Xiaomi Smart Camera C300 has a manual mode switching function, check the Mi Home APP "infrared night vision" set to "always on" state, this state even if the light is very strong, the screen is still black white.

2.Q: Why is the monitoring image of Xiaomi Smart Camera C300 not clear in night vision mode?
A: 1. Check the location of the camera and the surrounding environment. The area around the camera should be kept open and close to unobstructed objects, so that the infrared light cannot fully illuminate the monitored area;
2. Avoid placing the camera on the edge of the table, in case that the infrared light sensor is blocked.

3.Q: Why is the monitoring screen of Xiaomi Smart Camera C300 lagging and not clear?
A: 1. The video monitoring screen of the Xiaomi Smart Camera C300 has two modes: high-definition and automatic. The HD mode requires higher network torrent and bandwidth in comparison of auto mode. It is recommended to select automatic mode;
2. If you have selected automatic mode and there is still lag issue, it may be caused by the current Wi-Fi network status is not good and the congestion is serious.
You need to check the Wi-Fi routing, which can be done as follows:
1. The surrounding signal interference is serious, adjust the working channel and frequency band bandwidth of the Wi-Fi router;
2. There are too many Wi-Fi routing access devices, resulting in excessive router load and insufficient network bandwidth allocation;
3. The camera is far away from the Wi-Fi router, the signal is weak, and the network data transmission is unstable.

4.Q: What to do if the video freezes or the picture and sound are out of sync while watching the camera screen on the Xiaomi Smart Camera C300?
A: 1. When the video freezes frequently, please switch the video clarity to Auto or Smooth mode; 
2. When the picture and sound are not synchronized, please check if the network the camera is connected to is normal. If the delay is too big, please try to exit the video frequently to re-enter;
3. There may be a network problem. Please check if the network connected to the camera is connected to many devices. Please try disconnecting other devices to view the video.

[Voice Abnormal]
1.Q: When watching the Xiaomi Smart Camera C300 screen, why does the phone whistle when it is close to the Mi Smart Camera C300?
A: Because the microphone of the Xiaomi Smart Camera C300 collects the sound output by the mobile phone in the same environment, and it is amplified by the circuit to produce howling, which is a normal phenomenon. It is normal if you turn on the monitoring screen of Xiaomi Smart Camera C300 and turn on the sound of the phone screen at the same time, the distance between the two should be greater than 1 meter to avoid howling.

2.Q: How to solve the Xiaomi Smart Camera C300 monitoring screen and sound are not synchronized and delayed?
A: 1. The screen and sound is not synchronized due to the camera is currently located in the network congestion. You can try to exit the App and reopen it, the camera near the Wi-Fi router, replace the Wi-Fi channel and band bandwidth;
2. Such as the above methods still can not be solved, you can change the network environment (using cell phones to establish hotspot, but you need to ensure that the cell phone data network for 3G and above, and to ensure sufficient traffic).

3.Q: What should I do if the Xiaomi Smart Camera C300 cannot hear sound or has noise while watching real-time videos?
A: 1. If the volume is low, you can increase the volume of your phone;
2. If there is noise in the live video, keep your phone away from the camera and avoid placing the camera next to electronic devices such as refrigerators, microwave ovens, and so on;
3. If the device is placed high or the lens is facing down, the microphone will be buried in the cavity and pick up the sound from the speaker, creating an echo. At this point, the user needs to move the device microphone out of the cavity.

4.Q: What if the Xiaomi Smart Camera C300 cannot hear the sound on the camera side during a call?
A: 1. Please check if the sound on the phone is too low and cause no sound;
2.Check if the Mi Home App has been granted permission to use the phone's microphone (recording). If not, please turn on the relevant permissions in the phone settings.

[Indicator Abnormal]
1.Q: What if the blue light of the Xiaomi Smart Camera C300 flashes and cannot be used normally?
A: If the indicator flashes in blue, it occurs network error. Please check if the network is in good condition. If the network works, please reset the device to see if the problem can be solved.

2.Q: What should I do if the Xiaomi Smart Camera C300 is unable to start and the yellow indicator is always on?
A: If the Xiaomi Smart Camera C300 stops working and the indicator light up in yellow, please check the following steps:
1. Unplug and plug power cable;
2. Please power on the device with another power cable;
3. Wait for a while and check whether the yellow light is still on;
4. After factory reset, if the issue still persists, please contact our local official after-sales service center for further assistance.

[SD card Abnormal]
1.Q: What should I do if the Xiaomi Smart Camera C300 cannot recognize the memory card?
A: 1. Reboot the device;
2. Please check if the camera firmware version and Mi Home App version need to be updated;
3. Clear the Mi Home App data (clearing the data will result in the user's downloaded cloud storage videos being erased);
4. Load back the memory card.
Note:
Memory cards have a life span. If a card is used for a long time, it may cause the memory card to be erased multiple times and cannot be used again. Be sure to ask the you to replace the memory card with a branded one.

2.Q: What if the memory card of the Xiaomi Smart Camera C300 is abnormal?
A: 1. Please make sure that the camera has installed a memory card that meets the requirements. A camera without memory card cannot store video and view history videos;
2. Please try to replace the memory card;
3. If the memory card does not record, or the memory card cannot delete files automatically, you can format the memory card in the storage settings of the camera APP plugin;
4. If you can't format the memory card in Mi Home APP, you can format the memory card on your
computer through a card reader. After formatting is completed, please turn off the camera power and re-insert the memory card.
Note:
The files in the memory card will be deleted after formatting.

3.Q: What should I do if the video recorded in the memory card is incoherent and the picture and sound are not synchronized?
A: 1. Please reboot the device and see if it is resolved;
2. Please check if the storage card is frequently inserted and unplugged. Inserting and removing the memory card needs to be done when the camera is turned off, frequent insertion and removal will cause the performance of the memory card to degrade, resulting in abnormal problems with the recorded video; 
3. Whether the read rate of the memory card is too low; 
4. Please try to replace the memory card (it is recommended to use a memory card that meets the requirements of the memory card, otherwise there will be a lot of problems, such as incoherent recording, always prompting the memory abnormality, etc.).

4.Q: What should I do when I can't view my history videos with Xiaomi Smart Camera C300?
A: When you can not view the history video with the camera, please try the following methods to solve the problem:
1. Confirm whether the SD card with FAT32 format is inserted;
2.Update the camera firmware to the latest version;
3.Format the SD card and try again.

[Home Surveillance service Abnormal]
1.Q: What should I do if the Xiaomi Smart Camera C300 Cloud video doesn't show up or the video list is blank? 
A: If your Xiaomi Smart Camera C300 cloud video does not show or video list is blank, you may refer to the troubleshooting methods as below:
1.Check the network connectivity of the device, you could please change the network environment to try;
2.Check whether the cloud service has expired;
3.Check whether the camera firmware version and the Mi Home APP version need to be updated;
4.Reboot and reset the camera;
5.Clear the background data of Mi Home APP and try again.