What should I do if the camera and the mobile phone are not on the same network and cannot view real-time images?

Solution:

1, Power off and reboot the camera , power off and reboot router (generally such operations will be normal use);

2, Judge if Mi Home APP firmware version needs to be updated;

3, Check whether there is a memory card, the memory card will be pulled out and then observe whether to return to normal;

4, Replace and observe the camera network.

If above method is invalid. Please provide the following information:

1, Xiaomi account;

2. Camera model, if there are multiple cameras please confirm which camera it is, in addition to whether other cameras will have this problem;

3, Mi Home App version;

4, Memory card model, if there is a memory card will also be sent to see the memory card log;

5, Submit the log, record the upload log time.