Xiaomi Truclean W20 Wet Dry Vacuum FAQ
Product introduction and usage
1. Q: What are the features of the Xiaomi Truclean W20 Wet Dry Vacuum?A: Core selling points:
1. Vacuuming + mopping + self-cleaning three-in-one;
2. cleaning single side of the edge, edge cleaning no longer looking for angle;
3. About 28min long battery life, the whole house cleaning once done;
4. A key to self-cleaning, high-speed dehydration odor;
5. Comb tooth structure, hair anti-tangling;
Other selling points:
1. 780ml/700ml large capacity cleaning and sewage tank;
2. Low center of gravity host design, ergonomic handle, easier to use;
3. Multi-gear mode, multi-scene use.
2. Q: How to install the Xiaomi Truclean W20 Wet Dry Vacuum?
A: To install the Xiaomi Truclean W20 Wet Dry Vacuum, please refer to the following steps:
1. Mount the handle:
Insert the handle vertically into the scrubber and hear the "click" sound to indicate successful installation;
Note:
After installation, please make sure again that the handle is installed stably and not loose.
2. Remove the handle:
Use a non-sharp assistive tool (such as a chopstick) to press the handle removal button on the back of the unit while moving vertically upwards to pull out the handle.
3. Install the base:
(1). Connect the power adapter: Plug the power adapter into the power connector on the bottom of the cleaning base, and the extra power cord can be twisted for storage;
(2). Turn on the power: Place the base on a flat surface, plug the power adapter into a compliant outlet and turn on the power;
Note:
Do not place near heat sources or in humid areas (e.g., radiators, kitchens, bathrooms).
(3). Store the cleaning brush: As shown in the picture, the cleaning brush can be stored in the cleaning base.
4. Charge the main unit:
After the base is powered on, align the charging electrode at the bottom of the floor brush of the floor scrubber with the charging electrode pin of the cleaning base and place it. When you hear the beep sound of the buzzer, it indicates that it has entered the charging state.
3. Q: How many gears does the Xiaomi Truclean W20 Wet Dry Vacuum have? How about the power?
A: The main unit has two gears in total: Standard mode/suction mode: 65W (fan power)
4. Q: What is the function of the buttons on the Xiaomi Truclean W20 Wet Dry Vacuum?
A: 1. Power on/off button: Press it to turn on or off the main unit;
2. Switch mode button: Press it to switch the mode between Standard mode and Water absorption mode. During the cleaning process, press to switch modes and press and hold on it for 1.5 seconds to turn on or off the Turbo mode;
3. Self-cleaning button: When the device is in charging mode and the battery indicator is green, press it to turn on quick self-cleaning, and press and hold on it for 3 seconds to turn on strong self-cleaning. After self-cleaning, it will automatically stop. If you want to stop midway, press the button.
5. Q: What are the standard configurations of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: There is a vacuum, self-cleaning charging dock, clean water tank, dirty water tank, roller brushbar, roller brushbar cover, filter, power supply, handle, and clean brush.
6. Q: What ground scenarios is the Xiaomi Truclean W20 Wet Dry Vacuum suitable for?
A: The Xiaomi Truclean W20 Wet Dry Vacuum is suitable for use on hard floors such as floors, tiles, and marble.
Note:
1. Do not use on the surface of carpets, blankets, and other fabrics;
2. When the vacuum is in operation, do not tilt or lay it flat to prevent sewage from flowing into the interior of the scrubber and damaging it;
3. Do not tilt the vacuum more than 140 degrees to avoid water leakage.
7. Q: What cleaning scenarios is the Xiaomi Truclean W20 Wet Dry Vacuum suitable for?
A: 1. Dual use of dry and wet: Both dry and wet garbage can be cleaned;
2. Integrated suction and mopping: Complete sweeping and mopping in one go;
3. Self-cleaning: The roll brush can be cleaned by itself to avoid hand washing.
8. Q: Does the Xiaomi Truclean W20 Wet Dry Vacuum support both wet and dry use?
A: Support. The Xiaomi Truclean W20 Wet Dry Vacuum can clean both dry and wet garbage, completing sweeping, mopping, and washing in one go.
9. Q: How to add water to the Xiaomi Truclean W20 Wet Dry Vacuum?
A: For your reference, here is a general method to add water to the Xiaomi Truclean W20 Wet Dry Vacuum:
1. Press the release button on the water tank and simultaneously pull out the water tank;
2. Open the water tank, slowly fill it with clean water, and cover the water inlet. Then install the water tank back into the vacuum until you hear a "click" sound indicating that it is installed properly.
Note:
1. Do not add water when the water tank is flat. It is normal for water to have water overflow after filling;
2. Do not add hot water, unofficial compatible cleaning liquids, or disinfectant products to avoid damaging the device.
10. Q: What is the capacity of the clean water tank for the Xiaomi Truclean W20 Wet Dry Vacuum?
A: 780ml.
11. Q: What is the capacity of the dirty water tank for the Xiaomi Truclean W20 Wet Dry Vacuum?
A: 700ml.
12. Q: What is the battery capacity of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: 2500mAh (nominal capacity).
13. Q: How long can the Xiaomi Truclean W20 Wet Dry Vacuum work when fully charged?
A: Standard mode/water absorption mode: About 28 minutes.
14. Q: How long can the Xiaomi Truclean W20 Wet Dry Vacuum be fully charged?
A: About 5 hours.
15. Q: What do the icons displayed on the screen of the Xiaomi Truclean W20 Wet Dry Vacuum represent?
A: 1. Standard: Standard mode;
2. Full Dirty Water Tank: Check the dirty water in the water tank;
3. Water Absorbing: Water Absorbing Mode;
4. Battery Level: Check the battery level of the device;
5. Self-cleaning: Self-cleaning Mode;
6. Error: Indicator there is an error in the device.
Battery level indicator description:
1. When the indicator is breathing, it indicates that the device is charging;
2. When the indicator is in orange, it indicates that the battery level is ＜15%；
3. When the indicator is in green, it indicates that the battery level is ≥15%.
Note:
Only when the vacuum is connected to the self-cleaning charging dock and the battery level indicator is green, the self-cleaning function will work.
16. Q: Can the battery of the Xiaomi Truclean W20 Wet Dry Vacuum be replaced?
A: The main unit has an integrated built-in battery and cannot be replaced independently.
17. Q: What is the suction power of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: Vacuum degree (KPA): ≥ 6.5Kpa;
Inhalation power (AW): ≥ 13.5AW.
18. Q: What is the noise level during the use of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: ≤78dBA.
19. Q: How to clean the dirty water tank of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: To clean the dirty water tank of the Xiaomi Truclean W20 Wet Dry Vacuum, please refer to the following steps:
1. Press the release button on the dirty water tank and simultaneously pull out the dirty water tank;
2. Lift up and remove the filter holder at the top of the dirty water tank, and pour out the garbage and dirty water inside the tank;
3. Remove the filter from the filter holder. Rinse the dirty water tank, filter, and the water filled sensor and filter basket on the filter holder until they are clean;
Note:
1. Cleaning brushes can be used to assist in cleaning;
2. When cleaning the filter, it is recommended to open the cover at the bottom of the filter and thoroughly clean and air dry to avoid odor;
3. The water filled sensor should be cleaned regularly to avoid adhering stains that may affect the accuracy of the detection.
4. Install the filter, filter basket, and filter holder of the dirty water tank back into the original path, and then install the dirty water tank back into the vacuum. You can hear a "click" sound indicating that it is installed in place.
20. Q: How to clean the main floor brush of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: 1. Press the disassembly button on the roller brush cover and remove it;
Note:
Do not disassemble the roller brush on the cleaning base.
2. Press the roller brush release button and pull out the roller brush outward;
3. Press the protruding button on the handle and rotate it to pull out the cutting blade. Use a cutting knife to cut off the hair wrapped around the roller brush and floor brush body;
4. Rinse the brush cover and brush with tap water until clean, and air dry the brush to prevent odor;
Note:
Do not expose the brush to direct sunlight.
5. Use a dry cloth or tissue to clean the hair, dirt on the floor brush, and foreign objects blocking the suction port;
Note:
1. Do not rinse the floor brush body;
2. Please be careful not to touch the toothed structure during cleaning to avoid scratches.
6. Install the rolling brush and rolling brush cover in order. When installing the rollback brush cover, align it with the slot and hear a "click" sound to indicate that it is installed properly.
Usage issues
1. Q: Do you feel that the Xiaomi Truclean W20 Wet Dry Vacuum has a short battery life?
A: The Xiaomi Truclean W20 Wet Dry Vacuum is equipped with six 2500mAh high-capacity batteries, which have a more stable performance. Under the same capacity, the battery is lighter in weight, smaller in size, and has a faster charging speed. The battery life is about 28 minutes, which can fully meet the daily household cleaning needs.
2. Q: What should I do if there is a false alarm phenomenon of rolling brush entanglement on the Xiaomi Truclean W20 Wet Dry Vacuum?
A: 1. Confirm whether the roller brush cover is stepped on when the machine is running on the ground and the main unit is stopped while standing upright. This situation may accidentally touch the roller brush and cause entanglement;
2. Confirm whether there is any hair entanglement or accumulation at the edge gap of the left and right ends of the roller brush. If there is, please clean it up in a timely manner;
3. Confirm if there is any accumulation of hair or other dirt at the contact gap between the roller brush and the scraper. If there is, please clean it up in a timely manner.
3. Q: How to clean the filter of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: 1. Press the release button on the dirty water tank and simultaneously pull out the dirty water tank;
2. Lift up and remove the filter holder at the top of the dirty water tank, and pour out the garbage and dirty water inside the tank;
3. Remove the filter from the filter holder, rinse the dirty water tank, filter, and the water filled sensor and filter basket on the filter holder until they are clean.
Note:
1. Cleaning brushes can be used to assist in cleaning;
2. When cleaning the filter, it is recommended to open the cover at the bottom of the filter and thoroughly clean and air dry to avoid odor;
3. The water filled sensor should be cleaned regularly to avoid adhering stains that may affect the accuracy of the detection.
4. Install the filter, filter basket, and filter holder of the dirty water tank back into the original path, and then install the dirty water tank back into the vacuum. When you hear a "click" sound, it indicates that the installation is in place.
4. How to clean the base of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: Use a dry cloth or tissue to clean the dust adhering to the base.
Note:
Do not rinse the base directly with water to prevent short circuit faults.
5. Q: What are the precautions for using the Xiaomi wireless floor scrubber W20?
A: 1. This product is not intended for use by individuals with physical, sensory, or intellectual disabilities, as well as individuals without relevant experience and knowledge (including children), unless supervised or guided by a guardian to ensure safe use of this product;
2. Do not let children use this product as a toy;
3. Do not touch the plug or any live parts with wet hands;
4. This product is only for indoor use and is prohibited from being used or installed outdoors, in industrial or commercial environments. Do not install or use cleaning bases in damp environments such as bathrooms;
5. If the product is used on a power cord, it may pose a danger;
6. Before cleaning and maintaining the product, the power adapter should be unplugged;
7. To prevent fire, explosion, or injury, please check the power adapter for damage before use. It is prohibited to use the power adapter when it is damaged;
8. Do not immerse the floor scrubber or cleaning base in water or other liquids for cleaning;
9. Please clean the dirty water tank in a timely manner, keep the ventilation path unobstructed, and avoid blockage that may cause a decrease in suction and motor heating, thereby affecting the service life of the vacuum. It is prohibited to use the product without proper installation of the roller brush, dirty water tank, and filter;
10. Please make sure to shut down before cleaning or replacing the roller brush;
11. Do not use the vacuum to inhale flammable or explosive liquids such as gasoline, and do not inhale toxic solutions such as chlorine bleach, ammonia, sewer cleaner, or other liquids;
12. Do not use the vacuum to absorb toner or powder used inside laser printers and copiers, as these objects may cause fire or explosion;
13. Do not use the vacuum to inhale smoke or combustibles, such as charcoal, cigarette butts, or matches;
14. It is prohibited to use the vacuum to clean sharp or hard objects, such as glass, nails, screws, and coins. Otherwise, it will cause damage to the vacuum;
15. It is prohibited to use the vacuum to clean stains such as shoe polish, paint, pigments, etc. that have strong grease, strong stickiness, or strong dyeing properties;
16. Please keep the airflow channels and moving parts of the vacuum away from hair, loose clothing, fingers, and other parts of the body;
17. Do not place any objects at the suction port;
18. Do not use the vacuum when the suction port is blocked. Dust, cotton wool, hair, or other objects may cause a decrease in airflow. Please clean them up promptly;
19. Do not shake or collide the vacuum violently to prevent sewage from flowing into the motor;
20. Do not lift or transport the vacuum vertically while the motor is in operation, and do not tilt the vacuum to one side or lay it flat in the opposite direction to prevent dirty water from entering the motor;
21. Do not lean the vacuum against unstable objects such as chairs or dining tables to prevent damage or injury from falling behind;
22. Do not charge or store in areas close to heat sources or damp areas (such as radiators, kitchens, bathrooms);
23. Only use replacement parts recommended by Xiaomi;
24. When the vacuum malfunctions, such as overheating, abnormal noise, odor, weak suction, etc., it is recommended to contact the official after-sales service and not repair it on your own;
25. Do not use any third-party batteries or power adapters. The vacuum is only compatible with power adapters with model number AD-024260050CN;
26. If the power adapter is damaged, it must be replaced with a power adapter purchased from its manufacturer or repair department;
27. Do not place the cleaning brush in areas that children can touch;
28. When using the vacuum to clean stairs, be sure to pay attention to personal safety;
29. Do not apply any fragrant products to the filter of the vacuum. It is known that the chemicals in such products are flammable and can cause the product to catch fire;
30. Please charge strictly according to the instructions in the manual in an ambient temperature range of 6℃to 40℃. Improper charging may cause battery damage;
31. Please use this product according to the instructions in the manual. Any losses caused by improper use will be borne by yourself.
6. Q: Does the Xiaomi Truclean W20 Wet Dry Vacuum have traction when in use, and will it feel difficult to pull it back? Will it be more difficult than pulling without assistance?
A: To ensure the ability to remove ground stains, the vacuum maintains contact with the ground during the cleaning process. Due to the rotation of the rolling brush, a forward pulling force is generated, and the backward pulling force is slightly greater than the forward pushing force, but it will not affect its use.
7. Q: Does the cleaning base of the Xiaomi Truclean W20 Wet Dry Vacuum always need to be powered on? Do I need to unplug the power supply for cleaning the base after the main unit is fully charged?
A: 1. When using the main unit, if the cleaning is not completed, a series of operations such as charging and self-cleaning are required, which need to be carried out in conjunction with the base. At this time, the base needs to always be powered on before it can operate;
2. After the main unit is fully charged, if there are no other operations, the base power does not need to be constantly powered on to keep running, and it can be decided whether to unplug the power independently;
3. The base is in low power consumption mode when in standby mode. Don't worry about power consumption.
8. Q: Can the Xiaomi Truclean W20 Wet Dry Vacuum only be towed in one direction? Will reverse dragging cause dirty water leakage?
A: No, please slowly pull back when pulling back to avoid affecting the cleaning effect.
9. Q: Do I need to pour out the water in the dirty water tank before self-cleaning the Xiaomi Truclean W20 Wet Dry Vacuum or do to pour it out after cleaning?
A: When the dirty water tank is full, the vacuum will have a buzzer indicating cleaning. Alternatively, it can be judged based on the amount of dirty water in the dirty water tank. If there is too much dirty water, it can be poured out first and then self cleaned. If there is too little dirty water, it can be directly self cleaned and then poured out.
10. Q: Does the dirty water tank of the Xiaomi Truclean W20 Wet Dry Vacuum need to be manually cleaned?
A: It needs manual cleaning.
11. Q: Does the sewage tank of the Xiaomi Truclean W20 Wet Dry Vacuum need to be cleaned immediately every time it is used up?
A: Yes, it is recommended to clean the dirty water tank promptly after each use and air dry it to avoid odor, for future use.
12. Q: Can the Xiaomi Truclean W20 Wet Dry Vacuum add other types of cleaning liquids independently?
A: To protect the machine, do not add hot water, unofficial compatible cleaning liquids, or disinfectant products.
13. Q: Is it easy for lighter items to blow away during the use of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: The Xiaomi Truclean W20 Wet Dry Vacuum is an intelligent wireless vacuum that integrates vacuum cleaning, floor mopping, and floor cleaning. When the brush is running at high speed, some lightweight fuzz may blow away, and it can be adsorbed normally after it touches the ground with water.
14. Q: Does the dirty water tank of the Xiaomi Truclean W20 Wet Dry Vacuum come off after unboxing?
A: It may fall off due to collision during transportation, which does not affect normal use.
15. Q: Will the Xiaomi Truclean W20 Wet Dry Vacuum leave a large amount of water stains when crossing the threshold during the floor cleaning process?
A: When the Xiaomi Truclean W20 Wet Dry Vacuum crosses the threshold for floor cleaning, the machine does not finish running and is constantly in a water absorption and water circulation. At this time, the machine is suspended from the ground and can only produce water but cannot absorb water, resulting in a large amount of water stains.
16. Q: Can't the Xiaomi Truclean W20 Wet Dry Vacuum stop immediately after shutting down? Do not shut down immediately?
A: To prevent residual dirty water, the Xiaomi Truclean W20 Wet Dry Vacuum will continue to run for a few seconds before shutting down. After it is completely shut down, it will be placed back on the cleaning base.
17. Q: Why can't the Xiaomi Truclean W20 Wet Dry Vacuum be used on carpets?
A: Suitable for short haired carpets, the carpet needs to be air dried after moisture absorption.
18. Q: Can't the handle of the Xiaomi Truclean W20 Wet Dry Vacuum control the machine?
A: Please confirm if the handle is installed properly. Insert the handle vertically into the fixed port of the floor scrubber host, and hear a "click" sound, indicating successful installation.
19. Q: Is the metal plate of the dirty water tank of the Xiaomi Truclean W20 Wet Dry Vacuum rusted?
A: During use, the electrode plates of the dirty water tank may come into contact with various liquids, which may cause rust, but it does not affect normal use.
20. Q: What is the net weight of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: Main unit ≤ 4.2KG; Main unit + base station ≤ 4.8KG.
21. Q: Can the Xiaomi Truclean W20 Wet Dry Vacuum clean the edges of wall corners?
A: Sure, the Xiaomi Truclean W20 Wet Dry Vacuum supports single-sided edging, with a 9mm edge on the right side.
22. Q: Can the Xiaomi Truclean W20 Wet Dry Vacuum clean floor gaps?
A: The length of the brush bristles of the Xiaomi Truclean W20 Wet Dry Vacuum is about 7mm, which can clean the gaps between hard floors such as flat tiles and floors that are normally laid. Uneven or damaged ground may affect the cleaning effect. If you encounter stubborn stains in the gaps, you can clean the ground back and forth multiple times.
Installation and maintenance
1. Q: Can the battery of the Xiaomi Truclean W20 Wet Dry Vacuum be replaced?
A: It is not possible to replace the battery independently and requires professional operation.
2. Q: Does the Xiaomi Truclean W20 Wet Dry Vacuum need to be fully charged for 12 hours when first used?
A: No, just fully charge it. It will take about five hours.
3. Q: Can the Xiaomi Truclean W20 Wet Dry Vacuum related accessories be equipped independently?
A: It is recommended to use official accessories to avoid using other market accessories that may have an impact on all aspects of the product.
4. Q: What is the use of the cleaning brush configured on the Xiaomi Truclean W20 Wet Dry Vacuum?
A: It can be used as an auxiliary tool to assist in cleaning the machine during the overall cleaning process.
5. Q: Can the Xiaomi Truclean W20 Wet Dry Vacuum be used while charging?
A: No, the charging of the Xiaomi Truclean W20 Wet Dry Vacuum’ main unit is done on the base station, and the main unit cannot be used for ground cleaning at this time.
6. Q: What kind of garbage can the Xiaomi Truclean W20 Wet Dry Vacuum clean?
A: The Xiaomi Truclean W20 Wet Dry Vacuum integrates suction, mopping, and washing, and can easily clean water stains, oil stains, jam, dust, hair, marks, and other garbage on the ground.
7. Q: Can detergents or disinfectants be used during daily maintenance and cleaning of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: Please use tap water for cleaning. Some detergents and disinfectants may affect the sealing performance of the soft adhesive, so please do not use them.
8. Q: How often does the Xiaomi Truclean W20 Wet Dry Vacuum need to be maintained and what is the replacement cycle?
A: It can be evaluated based on daily usage frequency. General recommendations are shown in the follows:
Maintenance Frequency
1. Dirty water tank components (including the dirty water tank,the water level sensor, and the filtering basket) should be cleaned after each use;
2. Dirty water pipeline should be cleaned after each use;
3. Floor brush should be cleaned once a week, depending on the dirtiness;
4. Self-cleaning is required after each use of the roller brushbar;
5. Filter should be cleaned once a week;
6. Self-cleaning charging dock should be cleaned once a week.
Replacement Frequency
Note:
The following recommended replacement frequencies are for reference only. Components should be replaced promptly if damaged.
1. Roller Brushbar should be replaced 3-6 months;
2. Filter should be replaced 3-6 months.
FAQs
1. Q: What should I do if the Xiaomi Truclean W20 Wet Dry Vacuum displays a fault prompt?
A: When the vacuum cannot work properly, abnormal information will be prompted through the display screen and buzzer. It is recommended to refer to the following table for handling abnormalities
Normally, after troubleshooting according to the following methods, the relevant fault cannot be resolved. Please contact the after-sales service in a timely manner.
2. Q: Where is the SN of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: Locate on the product nameplate on the back of the main unit.
3. Q: What should I do if there is abnormal noise from the rolling brush during the washing process of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: 1. Confirm whether the roller brush cover is installed properly. If it is not installed properly, align the buckles on both ends of the roller brush cover with the slots on both sides of the ground brush, press the surface cover, and the installation is successful when you hear a "click" sound;
2. Confirm whether the roller brush is installed properly. If it is not installed properly, align the left handle of the roller brush with the slot and press down to install the roller brush;
3. Confirm whether there are foreign objects entangled or blocked at the edges, gaps, and connection points of the roller brush on both sides. If there are foreign objects, please use a cleaning brush to clean them in time and reinstall them in place.
4. Q: What should I do if the Xiaomi Truclean W20 Wet Dry Vacuum experiences a false alarm or no alarm when the dirty water tank is full during use?
A: 1. The water full detection of the Xiaomi Truclean W20 Wet Dry Vacuum is achieved through a water full sensor. When stains or viscous liquids adhere to the sensor, it will affect the detection of the sensor, resulting in false alarms or no alarms;
2. During the use of the Xiaomi Truclean W20 Wet Dry Vacuum, the water in the dirty water tank is in dynamic flow, which is likely to accidentally touch the sensor and cause the illusion that the dirty water tank is full. At this time, the sewage in the sewage tank can be cleaned in time and the sensors on both sides can be cleaned and wiped clean to solve the problem.
5. Q: What is the reason for the water dripping phenomenon when the Xiaomi Truclean W20 Wet Dry Vacuum is stopped and lifted? How to solve it?
A: Reason:
1. When the Xiaomi Truclean W20 Wet Dry Vacuum is shut down, it leaks water. In order to protect the motor, there will be a corresponding delay in closing the motor. Therefore, the machine operation does not immediately end during the shutdown, and it is still in a short water absorption and drainage cycle. At this time, the machine is suspended from the ground, and can only discharge water but cannot absorb water, so there will be some dripping phenomenon, which does not affect normal use;
2. After the Xiaomi Truclean W20 Wet Dry Vacuum is shut down, it leaks water. During the use of the main unit, the water in the water tank is in dynamic flow. When the main unit is completely shut down and left standing, some of the dynamic water flowing in the water tank pipeline may slowly drip out, which does not affect normal use.
Correct steps and solutions:
1. Setting the body upright will pause cleaning, or press the power button to shut down. To prevent residual dirty water, the vacuum will continue to run for a few seconds before shutting down. After the machine is completely stopped, it will be placed back on the cleaning base;
2. In the upright pause or shutdown state, pull the handle backwards and use the scroll wheel to push the host to the cleaning base for storage, charging, and self-cleaning;
3. After use, please correctly place the cleaning base back to prevent the floor scrubber from tipping over due to improper placement. Do not lift the entire floor scrubber vertically (as shown in the figure below) to prevent sewage from flowing out.
6. Q: What is the reason why there is still dirt residue around the brush and brush cover of the Xiaomi Truclean W20 Wet Dry Vacuum after self-cleaning? How to clean it up?
A: The self-cleaning function mainly focuses on cleaning the roller brush and waterway, while the brush body and roller brush cover need to be manually cleaned.
Cleaning steps:
1. In the upright shutdown/shutdown state, press the disassembly button of the brush cover and remove the brush cover;
2. Press the roller brush release button and pull out the roller brush outward;
3. Press the protruding button on the handle and rotate to pull out the cutting blade. Use a cutting knife to cut off the hair wrapped around the roller brush and floor brush body;
4. Rinse the brush cover and brush with tap water until clean, and air dry the brush to prevent odor;
5. Use a dry cloth or tissue to clean the hair, dirt, and foreign objects blocking the suction port on the floor brush;
6. Install the rolling brush and rolling brush cover in order. When installing the rollback brush cover, align it with the slot and hear a "click" sound to indicate that it is installed properly.
7. Q: Why is there water residue on the Xiaomi Truclean W20 Wet Dry Vacuum?
A: The vacuum roller brushes wet mop the floor, and different floors have a certain degree of water absorption. Therefore, after mopping, a thin layer of water film will be formed, which is more obvious under sunlight, but it will quickly dry out and does not affect the cleaning effect. During use, you can use a bow shaped mop or choose a low-end mode for cleaning, both of which can effectively reduce the residue of water stains.
8. Q: How to handle and solve the problem of tangled hair on the Xiaomi Truclean W20 Wet Dry Vacuum?
A: When cleaning the ground and encountering a lot of hair, it is possible to encounter situations such as tangled hair. At this point, you can clean the hair entanglement issues related to the floor brush and roller brush.
Cleaning steps:
1. In the upright shutdown/shutdown state, press the disassembly button of the brush cover and remove the brush cover;
2. Press the roller brush release button and pull out the roller brush outward;
3. Press the protruding button on the handle and rotate to pull out the cutting blade. Use a cutting knife to cut off the hair wrapped around the roller brush and floor brush body;
4. Rinse the brush cover and brush with tap water until clean, and air dry the brush to prevent odor;
5. Use a dry cloth or tissue to clean the hair, dirt, and foreign objects blocking the suction port on the floor brush;
6. Install the rolling brush and rolling brush cover in order. When installing the rollback brush cover, align it with the slot and hear a "click" sound to indicate that it is installed properly.
9. Q: What should I do if the brush of the Xiaomi Truclean W20 Wet Dry Vacuum shakes?
A: The Xiaomi Truclean W20 Wet Dry Vacuum new machine may experience slight shaking during cleaning due to its dry and fluffy brush, which does not affect its use. It can return to normal after the brush is completely soaked.
10. Q: What should I do if the Xiaomi Truclean W20 Wet Dry Vacuum experiences hair not being sucked in during use?
A: Hair garbage belongs to light and trace amounts of garbage. When the Xiaomi Truclean W20 Wet Dry Vacuum encounters hair during high-speed operation, it is easy to blow it away and cannot be sucked in. It can be cleaned more times without affecting normal use.
11. Q: What should I do if I find hair residue on both the suction port and the dirty water tank port of the Xiaomi Truclean W20 Wet Dry Vacuum during use?
A: The solid and liquid waste of the Xiaomi Truclean W20 Wet Dry Vacuum enters the dirty water tank through the suction port of the floor brush. During use, if there is residue at the suction port and the dirty water tank port, it can be cleaned in a timely manner with a cleaning brush, which does not affect normal use.
12. Q: Does the Xiaomi Truclean W20 Wet Dry Vacuum have a drying function?
A: There is no drying function. It is recommended to start self-cleaning after each floor cleaning. After completion, clean the dirty water tank in a timely manner, remove the roller brush and place it in a ventilated area and air dry to avoid odor.
13. Q: Why is there no water level line in the clean water tank of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: The Xiaomi Truclean W20 Wet Dry Vacuum is a closed water inlet that does not require a water level line. You can close the water inlet valve after filling the water tank, which does not affect normal use.
14. Q: Is the cleaning base of the Xiaomi Truclean W20 Wet Dry Vacuum difficult to fix and easily dragged when removed?
A: The cleaning base of the Xiaomi Truclean W20 Wet Dry Vacuum only has charging and self-cleaning functions, and has no other functions. It is lightweight and easy to place, so it is easy to be dragged when taking out the floor scrubber, and can be placed back without affecting normal use.
15. Q: Can't the Xiaomi Truclean W20 Wet Dry Vacuum be turned on or doesn't work when the power button is pressed?
A: 1. The product is out of battery or has insufficient power. Please fully charge the product before using it;
2. Due to blockage causing high temperature, the machine automatically protects itself and restarts after the temperature cools down;
3. The blockage of the brush pipe opening has caused the machine to automatically protect. Please clean the brush pipe opening and restart it;
4. The rolling brush is entangled by hair or other objects, causing the machine to automatically protect. Please clean the rolling brush in a timely manner and restart it;
5. After ruling out the above four reasons, please contact after-sales service.
16. Q: Does the Xiaomi Truclean W20 Wet Dry Vacuum suddenly shut down during use?
A: The possibility of sudden shutdown during use:
1. The dirty water tank is full, and there will be a screen and voice prompt. Please dump the sewage;
2. The floor brush is blocked, and there will be screen and voice prompts. Please clean the scrolling brush;
3. The wind path is blocked, and there will be screen and voice prompts. Please clean the positions of the roller brush, suction port, sewage tank, etc;
To eliminate the above issues, please provide the product SN code and arrange for returns and exchanges.
17. Q: Is the Xiaomi Truclean W20 Wet Dry Vacuum noisy during use?
A: The measured noise of the Xiaomi Truclean W20 Wet Dry Vacuum is ≤ 78 decibels. Compared with products in the same category, it is very low. Compared to mops, there is indeed noise, but it is a handheld vacuum machine with a high-speed motor that generates strong suction and can deeply clean the ground, making a certain amount of noise.
18. Q: Does the Xiaomi Truclean W20 Wet Dry Vacuum roller brush wrap around hair, especially long hair?
A: The high toughness and soft bristles on the soft plush floor brush of the Xiaomi Truclean W20 Wet Dry Vacuum can deeply clean dirt in the gaps. However, when encountering hair entanglement, the solution is also very convenient. You only need to remove the rolling brush, rotate the cleaning brush handle, and take out the cutting blade to assist in cleaning hair. Of course, we also recommend that you do a preliminary cleaning of the ground before using the vacuum.
19. Q: Is there a scratch on the lower edge of the handle of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: This is the mark generated by the friction between the handle and the body. The machine will undergo a handle insertion and extraction test before leaving the factory. During insertion and extraction, there will be friction and scratches on the lower edge of the handle with the body, which does not affect normal use.
20. Q: Is there a large amount of bubbles in the brush cover film of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: This serves as a protective measure during transportation and will not have any impact on the machine.
21. Q: Is there water flowing out from the side of the Xiaomi Truclean W20 Wet Dry Vacuum during the self-cleaning process?
A: When the Xiaomi Truclean W20 Wet Dry Vacuum is performing self-cleaning by rolling the brush, it is in the stage of soaking the brush or pipeline, and there is a large amount of water flowing out. Due to other abnormalities or self interruption of the process, the self-cleaning process will be restarted, and the water will be circulated and soaked out. If there is too much water, it will overflow, which is an abnormal process. It is necessary to clean it in a timely manner without affecting normal use.
22. Q: Is there a loud and abnormal sound during the operation of the Xiaomi Truclean W20 Wet Dry Vacuum?
A: It is possible that the brush mouth or pipeline is blocked. Clean the obstacles inside the brush mouth or pipeline. After ruling out the above conditions, the situation still persists. Please contact the after-sales service for repair.
23. Q: How to store and store the Xiaomi Truclean W20 Wet Dry Vacuum?
A: The Xiaomi Truclean W20 Wet Dry Vacuum is equipped with movable storage and charging. When not in use, the vacuum can be stored in a charging dock and placed in a cool and dry place.
24. Q: Is the dirty water tank of the Xiaomi Truclean W20 Wet Dry Vacuum more prone to odor after use?
A: The Xiaomi Truclean W20 Wet Dry Vacuum will recycle dirty water into the dirty water tank during use. If not cleaned in time, the accumulated dirty water will inevitably produce a strange odor. Therefore, it is necessary to clean the dirty water tank with clean water in a timely manner after each use. Can be paired with a cleaning brush. After cleaning, please keep it ventilated and let it dry naturally. At the same time, please regularly clean the filter and Haipa inside the dirty water tank to ensure better cleaning results.
25. Q: Why I feel that the suction of the Xiaomi Truclean W20 Wet Dry Vacuum is not strong?
A: Please first check if the brush is entangled by hair or other objects, if the suction nozzle is blocked, and if the battery is fully charged.
This vacuum has a brushless motor with a speed of 90000 rpm, generating a super strong suction force of up to 6.5KPa, quickly removing water stains on the ground. The water absorption speed and sewage recovery rate are much higher than ordinary cotton dry towels.
26. Q: Why I feel that the suction of the Xiaomi Truclean W20 Wet Dry Vacuum is weakened?
A: 1. The sewage in the dirty water tank has reached the specified capacity. Please take out the dirty water tank and pour out the sewage before use;
2. The roller brush cover and sewage bucket are not installed properly. Please reinstall them;
3. The rolling brush is entangled by hair or other objects, please clean the rolling brush;
4. The suction port or pipeline of the floor brush is blocked. Please clean the obstacles inside the suction port or pipeline of the floor brush;
5. The filter is dirty. Please clean the filter before use;
6. The battery is low. Please fully charge the product before using it.
27. Q: Is the Xiaomi Truclean W20 Wet Dry Vacuum fully charged?
A: After the vacuum is fully charged, the machine will shut down and enter sleep mode.
28. Q: How long can the Xiaomi Truclean W20 Wet Dry Vacuum be stored when fully charged? Will it run out of electricity after being left for a period of time?
A: The battery used in the vacuum is an imported high-capacity lithium battery, which is also equipped with the industry-leading BMS power management system. It has ultra-low standby power consumption and will not cause significant losses when stored for a long time. Please use it with confidence.
If not used for a long time, please charge it approximately every three months.
Does it help?
Yes
No