The screen of the Xiaomi TV Box S (2nd Gen) goes black.
If the screen of your Xiaomi TV Box S (2nd Gen) goes black, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using apps, please refer to the following methods:
1. Ensure that the HDMI cable is firmly connected to both the Xiaomi TV Box S (2nd Gen) and the TV. If possible, use a different cable to eliminate the possibility of a faulty cable;
2. Try pressing the power button on the remote control to turn it back on in case the Xiaomi TV Box S (2nd Gen) was turned off unintentionally;
3. Examine the TV screen for physical damage, such as cracks or pressure marks;
4. Ensure that the Xiaomi TV Box S is not overheating. Make sure there is proper ventilation around the device, and if necessary, clean any dust from the vents;
5. Power cycle your TV and the Xiaomi TV Box S (2nd Gen) by turning them off and unplugging them for a minute. Then, plug them back in and turn them on.
Scenario 2:
If the issue occurs when you connect other storage devices to the Xiaomi TV Box S (2nd Gen) using the USB port and watch the contents inside, please refer to the following methods:
1. Ensure that the storage device is firmly connected to the Xiaomi TV Box S (2nd Gen). Check for physical damage on the USB port. If possible, use another storage device to see if the issue persists; 2. Unplug the storage device, wait for a minute, and then plug it back in;
3. Confirm that the external device is compatible with your Xiaomi TV Box S (2nd Gen).
Scenario 3:
If the issue occurs when you are using casting on your Xiaomi TV Box S (2nd Gen), please refer to the following methods:
1. Make sure that both your casting device and the TV are connected to the same Wi-Fi network;
2. On your casting device, check the screen mirroring or casting settings. Make sure you have selected the correct casting device and the settings are correct.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using apps, please refer to the following methods:
1. Ensure that the HDMI cable is firmly connected to both the Xiaomi TV Box S (2nd Gen) and the TV. If possible, use a different cable to eliminate the possibility of a faulty cable;
2. Try pressing the power button on the remote control to turn it back on in case the Xiaomi TV Box S (2nd Gen) was turned off unintentionally;
3. Examine the TV screen for physical damage, such as cracks or pressure marks;
4. Ensure that the Xiaomi TV Box S is not overheating. Make sure there is proper ventilation around the device, and if necessary, clean any dust from the vents;
5. Power cycle your TV and the Xiaomi TV Box S (2nd Gen) by turning them off and unplugging them for a minute. Then, plug them back in and turn them on.
Scenario 2:
If the issue occurs when you connect other storage devices to the Xiaomi TV Box S (2nd Gen) using the USB port and watch the contents inside, please refer to the following methods:
1. Ensure that the storage device is firmly connected to the Xiaomi TV Box S (2nd Gen). Check for physical damage on the USB port. If possible, use another storage device to see if the issue persists; 2. Unplug the storage device, wait for a minute, and then plug it back in;
3. Confirm that the external device is compatible with your Xiaomi TV Box S (2nd Gen).
Scenario 3:
If the issue occurs when you are using casting on your Xiaomi TV Box S (2nd Gen), please refer to the following methods:
1. Make sure that both your casting device and the TV are connected to the same Wi-Fi network;
2. On your casting device, check the screen mirroring or casting settings. Make sure you have selected the correct casting device and the settings are correct.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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