The screen is ghosting on the Xiaomi TV Box S (2nd Gen).
If the screen is ghosting on the Xiaomi TV Box S (2nd Gen), please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue only occurs when you are using apps, please refer to the following methods:
1. Ensure that the HDMI cable is firmly connected to both the Xiaomi TV Box S (2nd Gen) and the TV. If possible, use a different cable to eliminate the possibility of a faulty cable;
2. Examine the TV screen for physical damage, such as cracks or pressure marks;
3. Please check the settings within the app to see if there are options for adjusting brightness or contrast;
4. Check if the app is the latest version. If the issue still persists, you can consider uninstalling and reinstalling the app;
5. Power cycle your TV and the Xiaomi TV Box S (2nd Gen) by turning them off and unplugging them for a minute. Then, plug them back in and turn them on.
6. Sometimes, system updates may resolve relative issues. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
7. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you connect other storage devices to the Xiaomi TV Box S (2nd Gen) using the USB port and watch the contents inside, please refer to the following methods:
1. Ensure that the storage device is firmly connected to the Xiaomi TV Box S (2nd Gen). Check for physical damage on the USB port. If possible, use another storage device to see if the issue persists;
2. Unplug the storage device, wait for a minute, and then plug it back in;
3. Confirm that the external device is compatible with your Xiaomi TV Box S (2nd Gen).
Scenario 3:
If the issue occurs when you are using casting on your Xiaomi TV Box S (2nd Gen), please refer to the following methods:
1. Make sure that both your casting device and the TV are connected to the same Wi-Fi network;
2. On your casting device, check the screen mirroring or casting settings. Make sure you have selected the correct casting device and the settings are correct.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue only occurs when you are using apps, please refer to the following methods:
1. Ensure that the HDMI cable is firmly connected to both the Xiaomi TV Box S (2nd Gen) and the TV. If possible, use a different cable to eliminate the possibility of a faulty cable;
2. Examine the TV screen for physical damage, such as cracks or pressure marks;
3. Please check the settings within the app to see if there are options for adjusting brightness or contrast;
4. Check if the app is the latest version. If the issue still persists, you can consider uninstalling and reinstalling the app;
5. Power cycle your TV and the Xiaomi TV Box S (2nd Gen) by turning them off and unplugging them for a minute. Then, plug them back in and turn them on.
6. Sometimes, system updates may resolve relative issues. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
7. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you connect other storage devices to the Xiaomi TV Box S (2nd Gen) using the USB port and watch the contents inside, please refer to the following methods:
1. Ensure that the storage device is firmly connected to the Xiaomi TV Box S (2nd Gen). Check for physical damage on the USB port. If possible, use another storage device to see if the issue persists;
2. Unplug the storage device, wait for a minute, and then plug it back in;
3. Confirm that the external device is compatible with your Xiaomi TV Box S (2nd Gen).
Scenario 3:
If the issue occurs when you are using casting on your Xiaomi TV Box S (2nd Gen), please refer to the following methods:
1. Make sure that both your casting device and the TV are connected to the same Wi-Fi network;
2. On your casting device, check the screen mirroring or casting settings. Make sure you have selected the correct casting device and the settings are correct.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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