The Wi-Fi signal of your Xiaomi TV Box S (2nd Gen) is weak or intermittent.
If you're experiencing weak or intermittent Wi-Fi signal on your Xiaomi TV Box S (2nd Gen), please refer to the following troubleshooting steps:
1. Ensure that your Xiaomi TV Box S (2nd Gen) is within a reasonable range of your Wi-Fi router. Walls and other obstacles can interfere with the Wi-Fi signal;
2. Verify if other devices connected to the same network are experiencing similar issues. If so, the problem might be with your internet service provider or the router;
3. Sometimes, a simple restart of both your router and the Xiaomi TV Box S (2nd Gen) can help resolve network issues. Unplug them from the power source. Wait a few minutes, then plug them in and turn them on;
4. Check the Wi-Fi status by navigating to [Settings] >> [Network & Internet];
5. If your router supports both 2.4GHz and 5GHz bands, try switching to another band and check if the problem persists;
6. Other electronic devices, microwave ovens, and cordless phones can interfere with Wi-Fi signals. Keep your Xiaomi TV Box S (2nd Gen) away from such devices to minimize interference;
7. Disable unnecessary devices connected to the Wi-Fi network to reduce congestion;
8. Ensure that the firmware of your Xiaomi TV Box S (2nd Gen) is up to date. You can check for updates in its settings menu by navigating to [Settings] >> [System] >> [About] >> [System update];
9. If other troubleshooting steps do not resolve the issue, you may consider performing a factory reset. Please go to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all data, so be sure to back up important information before proceeding.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
1. Ensure that your Xiaomi TV Box S (2nd Gen) is within a reasonable range of your Wi-Fi router. Walls and other obstacles can interfere with the Wi-Fi signal;
2. Verify if other devices connected to the same network are experiencing similar issues. If so, the problem might be with your internet service provider or the router;
3. Sometimes, a simple restart of both your router and the Xiaomi TV Box S (2nd Gen) can help resolve network issues. Unplug them from the power source. Wait a few minutes, then plug them in and turn them on;
4. Check the Wi-Fi status by navigating to [Settings] >> [Network & Internet];
5. If your router supports both 2.4GHz and 5GHz bands, try switching to another band and check if the problem persists;
6. Other electronic devices, microwave ovens, and cordless phones can interfere with Wi-Fi signals. Keep your Xiaomi TV Box S (2nd Gen) away from such devices to minimize interference;
7. Disable unnecessary devices connected to the Wi-Fi network to reduce congestion;
8. Ensure that the firmware of your Xiaomi TV Box S (2nd Gen) is up to date. You can check for updates in its settings menu by navigating to [Settings] >> [System] >> [About] >> [System update];
9. If other troubleshooting steps do not resolve the issue, you may consider performing a factory reset. Please go to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all data, so be sure to back up important information before proceeding.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Does it help?
Yes
No